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“Ideal Location.”
Review of Los Fariones Hotel

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Los Fariones Hotel
Ranked #16 of 92 Hotels in Puerto Del Carmen
Certificate of Excellence
Colchester, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Ideal Location.”
Reviewed 27 February 2014

We enjoyed a 7 night winter holiday in this wonderful hotel. Travelling with Thomas Cook from Stansted UK.
Our top floor room had a good sea view through the trees and onto the small Hotel beach, the room was a good size, clean and well maintained.
The restaurant was light and clean and had a delightful view over the terraced gardens, on warm nights you were able to dine outside at no extra cost, otherwise you are free to choose your table.
Food was faultless with lots of variety. Only down side is the entertainment which is quite poor.
Overall a good holiday and a Hotel that we would return to in the future, what a pity that most tour operators do not now fly from Stansted.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kazzie2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion Fario... D, Gerente at Los Fariones Hotel, responded to this review, 5 March 2014
Dear Kazzie:

First, I want to thank the dedicated time to give us your comments about your last visit. Your comments are the basis for our improvement and offer us the possibility to make the stay of our guests ever more enjoyable. On behalf of the entire team at the Hotel Los Fariones and on my own behalf, I convey our sincere thanks.

We would like to inform you that we have over check once again the points that you have remarked, specially the entertainment, in order to avoid the same inconvenience in the future and be able to provide an excellent stay to all our guests.

Once again, I regret the inconvenience it may have caused and we apologize. We thank you for your understanding and we look forward to welcoming you again in future visits to Lanzarote

Yours sincerely.

Iñigo Martinez | Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (238)
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English first
Galway
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 February 2014

My husband, myself and our two children (aged 15 & 10) stayed at the Fariones Hotel garden bungalows for 1 week in February and it was outstanding. Our bungalow was located in the gardens of the hotels with the private beach outside our door and the bungalow itself was spacious, clean and well maintained. There was some building work going on in the bungalow next door which was a bit noisy from 8.30am in the mornings but to compensate us the hotel offered us buffet breakfast each morning free of charge. They did also offer to move us but our bungalow had such a nice aspect that we didn't want to move. The AMAZING breakfast buffet more than made up for the early mornings! The staff were all so obliging and friendly and the cleaning staff were great. They cleaned and made beds every day as well as providing clean towels every day which on a beach holiday is great. The grounds of the hotel are just fabulous and you sit outside listening to the ocean rolling in along the volcanic rock coast. The place is so quiet and has everything you could possibly need including a lovely pool area, a bar and restaurant. On our last day we weren't leaving until 5pm and while checkout is normally at 12 pm they allowed us to extend it until 3pm allowing us an extra day on the beach before having a shower and packing up for the airport transfer. I can't recommend this hotel/bungalows highly enough. Well done to the Fariones for yet another wonderful destination in Lanzarote. We stayed at the Fariones Playa some years ago and it was also outstanding. Thanks for a great and relaxing holiday.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Shivers2504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion Fario... D, Gerente at Los Fariones Hotel, responded to this review, 5 March 2014
Dear Shivers:

Thank you very much for your positive review concerning your recent visit here at the Hotel Los Fariones.

With delight we read that you had a very enjoyable stay with us. This is exactly what we try to achieve with every single guest, as we know that holidays are a special time one keeps in fond memory.

With renewed thanks for taking the time to share your experience and recommending our hotel here on Tripadvisor; we hope to have the opportunity to welcome you back in the near future.

Thank you again for your special comments.
Kind regards,

Iñigo Martinez | Manager
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Bristol
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 February 2014 via mobile

Grounds and beach were nice. Breakfast was excellent with something for everyone: goat milk yoghurt, fresh fruit, grains and seeds, eggs cooked to order, pancakes. As well as full English and continental.

The week that we went the average age of guests was about 70, which meant it was quiet.

Stayed February 2014, travelled with friends
Helpful?
2 Thank ACFBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion Fario... D, Gerente at Los Fariones Hotel, responded to this review, 5 March 2014
Dear ACFBristol:

On behalf of the entire team of the Hotel Los Fariones, I would like to thank you for having chosen us for your stay in Lanzarote.

We appreciate the time that you have taken to share your experience with us because your coments teaches us how to enrich our services.

We all are looking forward to welcoming you back to the hotel in the near future and, once again, thank you for staying with us.

Best personal regards from Lanzarote

Iñigo Martinez | Manager
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Glasgow, Scotland, United Kingdom
2 reviews
Reviewed 12 February 2014

This hotel had a very laid back attitude to the way in which the guests were made welcome. Very few restrictions on whether you had breakfast inside or out. Rooms were spotlessly clean with fresh towels every day if you wished and the free gratis toiletries replenished as they were used. The staff were extremely pleasant and helpful. Central for shops and restaurants. Thoroughly enjoyable time.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Norma W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion Fario... D, Gerente at Los Fariones Hotel, responded to this review, 5 March 2014
Dear Norma W.:

Thank you very much for your detailed review concerning your most recent visit here at the Hotel Los Fariones.

We all are delighted to hear that you had a pleasant stay here on Lanzarote and that once again you and your partner appreciated the services and facilities provided by the hotel.

It has been a pleasure and honour having you as our guests and we all are looking forward to welcoming you back soon to the hotel.

Once again we wish to thank you for having chosen us as your holiday destination and wish you all the best,

Best regards

Iñigo Martinez | Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
98 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 4 February 2014

You cant beat this hotel for its location, for its outdoor areas, gardens, pools, lounging areas and private beach - absolutely wonderful. I have always found the staff to be polite and efficient so no complaints there either but the rooms - Oh my goodness - 4 star?!!! Well, by whose rating and by what criteria - they are not even 2 star, they are "grim". A total revamp is required and the dark wood and rattan doors and fitted furniture is for the scrap heap - they are years past their sell-by date - likewise the seating in the indoor lounge areas - get rid guys or you are going to lose more business!!! The improvements to the seating and layout on the terrace since last year is wonderful, the service is great, the breakfasts (with the exception of the bacon, does anyone actually eat it?) are great, lots of variety and both indoor and outdoor dining seating areas. The wifi is practically non existent, kept disconnecting after a few moments, two English channels on the TV being Sky News and BBC World News though lots of Spanish and German channels, unfortunately I speak neither language to my chagrin, but a fortnight of the latest world news has me totally edified!!! Another whinge - having to pay €20 per week to hire the room safe - in a 4 star hotel???!!!!! And the request for €30 for a late check out time of 3 hours, in a hotel that was a long way from fully occupied, and for a room that was due to have its balcony painted that day and so was not going to be re-rented - a little wheedling and I didn't part with my €30 but, it niggled and was unacceptable given the actual circumstances and indeed, would have been mighty shortsighted as my €1500 in 2015 would definitely not have been going to the Fariones Hotel, or indeed, anywhere in the group - but, they redeemed themselves by not insisting, so, well, I shall consider, if the rooms have been revamped in the meantime. No AirCon or heating, no tea making facilities, no fridge, no English channels, no DVD player, no proper WiFi so, its important to bring plenty of reading matter and keep the fingers crossed that the weather is kind enough to allow you leave the room for the day. I found the maid service on the 7th floor excellent and a small problem with the shower was dealt with immediately by mantainence, so well done there - but, don't get hungry between 15.30 and dinnertime because there is no food, not even a sandwich available from the bar - I do think that perhaps the higher management should be treated to a few nights in an "actual" 4 star establishment I think someone at the top has got very comfortable in trading on "return business" and "location, location, location", and what about a loyalty system for returning patrons - all the best US hotel chains offer them, perhaps a little thinking outside the box is required somewhere within a managerial establishment that has apparently become a little complacent.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Vivienne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direccion Fario... D, Gerente at Los Fariones Hotel, responded to this review, 5 March 2014
Dear Vivienne G,:
We appreciate that you have forwarded your feedback about your stay that undoubtedly will help us improve. We have taken note of your comments about the bathroom and would like to inform you that the hotel has different action plans at the moment to improve it.

We reiterate our apologies for any inconvenience that might have and look forward to welcoming you in the near future.

Best Regards

Iñigo Martinez Berjano | Manager
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Galway Ireland
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 19 January 2014 via mobile

Stayed here over Christmas and had a wonderful relaxing time. The grounds, garden and pool area really are so very pretty and comfortable and quiet. Breakfast (on the patio - we don't tolerate the interior canteen-style set-ups that typify all Lanzarote hotels) and lunch were excellent. I wouldn't bother with an evening meal here - there are too many good and proper restaurants (not canteens) nearby (Kristian's, Bozena's and don't pass by the French restaurant you will pass on a laneway as you walk towards the harbour & old town - El Marinero). Rather than slate anything, I'll just point out what needs fixing - more sockets in the room please, you have wifi but it's patchy and slow, staff in the bar/poolside restaurant could be frendlier and could serve the far extremes of the space equally. Finally can I especially recommend the masseur, my feet were crocked and he took on the challenge - what a gentleman, really knows his stuff and could not have been more helpful.

Stayed December 2013
Helpful?
1 Thank MMLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bienvenido s, Gerente at Los Fariones Hotel, responded to this review, 21 January 2014
Dear guest,

Thank you so mucho for your commentaries in tripAdvisor page. We always support our clients to give their opinion about the hotel and services provided during their holidays, so the constructive critics are always welcome. We will do our best to top the client’s expectation and comfort. We are very happy to know that you have enjoyed our gastronomy and atmosphere. We will take note of your suggestions as our principal aim is improve our establishments and facilities. Thanks as well for your comment to José. We know that he is an amazing and superb professional.
It will be a great pleasure to welcome you once again in a near future!

Greetings from sunny Lanzarote!
Manager Fariones Hotels Group.
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Dublin
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 18 January 2014 via mobile

very dissapointed, fab location but inside badly in need of renovation. reception very friendly however the bar men/waiters serving drinks very grumpy- doesent cost anything to smile :), the bar men need to go on customer relations course!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SunDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bienvenido s, Gerente at Los Fariones Hotel, responded to this review, 27 January 2014
Dear guest:
Thank you for all your comments. We regret and apologize for any inconvenience caused during your stay at this establishment and we are very sorry for not being able to satisfy your expectations. Please be sure that we will consider them in order to improve our standards of service. We are at your disposal for anything you may need.
Yours sincerely,
Fariones Hotels Manager
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Additional Information about Los Fariones Hotel

Property: Los Fariones Hotel
Address: Calle Roque del Este 1, 35510 Puerto Del Carmen, Lanzarote, Spain
Region: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
#9 Luxury Hotel in Puerto Del Carmen
#9 On the Beach Hotel in Puerto Del Carmen
#16 Romantic Hotel in Puerto Del Carmen
#18 Family Hotel in Puerto Del Carmen
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Los Fariones Hotel 4*
Number of rooms: 248
Official Description (provided by the hotel):
It is located right on the beachfront and is set in wonderful gardens full of native plant species and also has direct access to the crystalline waters of the Atlantic Ocean. Los Fariones Hotel is in the best-known corner of Puerto del Carmen, the tourist area par excellence. Get away from the hustle and bustle of everyday life and come and stay at the Los Fariones Hotel where you can enjoy an excellent holiday. ... more   less 
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Also Known As:
Hotel Fariones Lanzarote
Fariones Hotel Lanzarote
Hotel Los Fariones
Los Fariones Puerto Del Carmen
Los Fariones Hotel Lanzarote/Puerto Del Carmen

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