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“Threw out our belongings! Would never stay here again”

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Luz y Mar Apartments
Ranked #47 of 91 Hotels in Puerto Del Carmen
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
“Threw out our belongings! Would never stay here again”
Reviewed 13 January 2014

Myself and my partner have just returned from a stay for one week in Luz Y Mar. If I had written this review on Monday last, two days into our stay, I would have given it 4 stars as everything was fine. However.... this was not our experience for the rest of the week. We arrived (closed reception) and picked up our keys in a nearby pub. The apartment was basic but clean. There were ants in the bathroom. The beds were very uncomfortable but we were happy enough. We spent the mornings having breakfast on the small terrace outside our apartment overlooking a freezing pool. We would go for a walk in the afternoons and return for some downtime in the sunshine reading by the pool before heading out for the evening. We checked in on the Monday after visiting a closed reception several times and they were friendly enough.
On the third day, the pool bar opened.... and this was the downfall of Luz Y Mar. Firstly, our apartment was very close to the pool bar, which blared (I MEAN BLARED) a radio station called Gold, which was basically 20 songs from Barry Manilow to Rod Stewart on CONSTANT rotation. Each of their selection of 20 songs were played at least twice a day. It was so unsuited to holiday listening, and so utterly nose-bleed inducingly loud. I understand there is an older demographic in Lanzarote this time of year - but no one I could see was listening to the music. Many people wore headphones (us included) to drown out the loudness. It made it very hard to read and relax - especially as there were so few people it was meant to "entertain" (daily approx 5-8) and most were trying to drown it out.
Secondly, the pool bar man (and occasionally his mate) hung around drinking and smoking outside the bar day in, day out. The pool bar man looked utterly bored ALL of the time and did a lot of drinking, or pacing back and forth with a fag outside our apartment making us feel really uneasy. I know some people mentioned he was helpful with tours - I think he is paid a commission as he did try to convince us to take a tour. We didnt take it and I think he was annoyed.
A group of very loud tourists moved in next door to us about mid-week and roared and screamed all night until 8am for two nights running which meant we didnt sleep a wink.
Finally, AND THIS IS THE WORST PART!!! On our check out day, we stayed in the apartment until about 12.30 and let the cleaner in. We had all our stuff packed but our bus wasnt picking us up until 3pm, so we went for some lunch. On our return the pool bar man shouted at us that we should have checked out at 12 noon and that we needed to get out - he was INCREDIBLY rude. We had not been verbally told on our check-in that there was a restriction on check out. Im not sure if it was in the fine print but it wasnt anywhere obvious - our bad if it was but we didnt know as it had never been said to us. Either way, when the cleaners arrived at 12.30 perhaps they could have mentioned this before we left. Instead, they THREW OUT every single piece of food, bottles of wine and beer, all our toiletries, sunscreen, toothpaste, shower sponge, deodorant and anything else we had lying around. They piled up my change of clothes I had ready on top of my boyfriend's bag and threw all our stuff on the couch that they deemed was not to be thrown away.
I went directly to reception to complain about how much of our stuff had been discarded (that we had intended to bring with us) and the attitude of the pool bar man, but of course, it was closed as it remained perpetually during our stay aside from once when we officially checked in with our passports.
I plan to follow up with them directly but it would have been nice to have had any representative to complain to about the noise and the problem with our check out there and then.
I'm really not a diva or tough to please and had it not been for the noise and this incident on check out I would have been writing that this is good value and you get what you pay for. Unfortunately I could never recommend this place to anyone looking for a relaxing holiday.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Lucy214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Polish first
  • Spanish first
  • Any
English first
County Dublin, Ireland
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 January 2014

Stayed for 9 days. Spotless apartments. Reception very helpful, cleaned a couple of times during stay, only 2 pretty terrible tv stations in english, bit of a downer if staying in any night.
Spar across the road, old town 5 mins walk.
Overall very good.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Eddie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 December 2013

Stayed end of July this year and quite frankly these apartments were awful, dark, dingy and in desperate need of renovation. Mixture of residential and holiday apartments, we was in the worst apartment right next to reception, and this probably only gets used in high season. Basic apartments which is fine but it was far from clean. Not suitable for the less mobile as quite a walk from the main strip and harbour. Reception is hardly ever open and our keys were taped to the reception door on arrival. Atmosphere-less, grotty, depressing place and we couldn't stick it for longer than a night before we changed hotels.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lee D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 December 2013 via mobile

There were 3 of us in one bedroom apartment which was fine. Sofa was surprisingly comfortable. As we went out of season it was very quiet.
I would say location was ok but a bit of a walk to clubs which were located at the end of the strip (30 mins) so don't wear heels on a night out!
The apartments were exactly what you would expect for cheap price no frills but clean which suited our needs exactly.
It could do with a lick of paint.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank elainaafrattini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barnsley, United Kingdom
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 December 2013 via mobile

just arrived back lovely holiday lux y mar very nice apartment 25 overlooking pool asked for new frying pan and extra pillows no problem. maids in every couple of days with fresh towels beds changed twice while we were away. No problems with ants as we put all food away and had clean work tops. Receptionist very friendly and helpful. Hac some nice meals on harbour. Had a nice trip on boat to Porto Cairo lovely harbour and small market

Stayed November 2013, travelled as a couple
Helpful?
Thank Pam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 December 2013 via mobile

I was very pleased with the apartments. You get what you pay for, simple basic apartment's but have everything you need. It was clean so I was happy. The pool bar man was very nice and helped us get the best of the island. He suggested brilliant restaurant's and excursions. Liam definitely made our holiday miles better with his advice! Beer is cheap, haven't tried his food. Maybe could offer more than a breakfast? My only complaint is the reception. She doesnt open very long hours and the day we wanted to leave she wasn't there so had to wait half an hour for her to arrive, making us late for our taxi which was waiting. Overall brilliant stay!

Stayed November 2013, travelled as a couple
Helpful?
Thank Rebecca W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham U.K.
Level 5 Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 27 November 2013

First the down side:- we arrived at night on Sunday and reception was closed, and we found out that the key was at the restaurant next door. However the Restaurant manager saw us and brought us the key. Because the rooms are numbered in a haphazard way we could not find the room we were allocated because we looked in a logical manner. Eventually we found it, it was not where the map said it was. On entering we found out that the lavatory was not clean - it certainly could use a new seat. The beds could be more comfortable. That said, lets get positive. Receptionists were helpful. Location is excellent. The ground floor balcony lets you get plenty of sun. The pool looked inviting and it had a bar/snack facility. Also the price was very reasonable. Would recommend if you are going to use it as a jumping off base.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patbermac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Luz y Mar Apartments

Property: Luz y Mar Apartments
Address: C/ Juan Carlos 18, 35509 Puerto Del Carmen, Lanzarote, Spain
Region: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Swimming Pool Airport Transportation
Hotel Style:
#6 Best Value Hotel in Puerto Del Carmen
#21 On the Beach Hotel in Puerto Del Carmen
Price Range (Based on Average Rates): £
Hotel Class:2 star — Luz y Mar Apartments 2*
Number of rooms: 65
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Also Known As:
Luz y Mar Apartments Hotel Puerto Del Carmen
Luz y Mar Apartments Matagorda
Luz y Mar Apartments Lanzarote/Puerto Del Carmen

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