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“Excellent Resort (Just Too Many Kids)”

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Seaside Los Jameos Playa
Ranked #10 of 92 Hotels in Puerto Del Carmen
Certificate of Excellence
GreenLeadersGold level
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Excellent Resort (Just Too Many Kids)”
Reviewed 6 August 2013

I've just returned from a 7-night, all-inclusive holiday to Los Jameos Playa, through Thomson/First Choice. I travelled with my my 17 year-old daughter and shared a twin room.

Overall, I can't fault the resort. The check-in was easy; a porter took our bags to a clean, modern room with a huge balcony. The room was well-equipped with air-con, a fridge (mini-bar on request but I just used it to chill water), plenty of wardrobe and drawer space, and a TV with loads of english channels (if you want to watch TV on holiday).

The pool was large and clean with plenty of sun beds. Unlike some resorts I've been to, you don't have to be up before dawn to get a sun bed. The hotel staff are actually quite hot on removing towels from unattended beds before 0900. This was a little bit annoying, as I usually went for a morning swim while the pool was quiet, and came back to find my towels moved. It wasn't a problem though, as at 0800-0900 it wasn't so busy that my bed was pinched.

The restaurant and the food were excellent. The staff are at your table almost as soon as you've sat down, and are ready to bring you a drink. Empty plates are cleared away just as quickly. All of the staff were smiling, friendly and polite.

The bars were really nice, from the piano bar in the lobby, to the pool bars. To be honest, I didn't even go to the main entertainment bar (the Belingo) although it looked ok from the outside. There were a good selection of drinks and cocktails available and, again, the service was impeccable.

I got a (free) wifi password from Reception, and that gave me access all through the hotel - in my room and by the pool. This has got to be the standard that all hotels should go for.

The only criticisms I have would probably be plus points for many people: I went in the first week of the summer holidays, as my daughter is still in 6th-form. The hotel is very child-friendly (it's just that I'm not)! There were lots of babies, toddlers and small children in the resort. The poolside area is well-suited for it, with specific baby pools and mini-clubs and the like, but there were a LOT of kids. It was only really a bit grating at mealtimes. I didn't have a meal without being quite near to a bawling baby or a stroppy toddler.

The other criticism is probably more down to my own laziness. The activities team are quite low-key. Apart from a difficult to hear tannoy (in 3 languages) I didn't really know what activities were on. I'm keen on volleyball and other beach sports (as long as the children are kept away) but I missed most of them through the week.

If you've read this far, I'll summarise: Brilliant resort, lovely climate (if a bit windy at times), great food, fantastic service - just don't go in the summer holidays if you're a grumpy old man like me!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Peter_Ed_Riding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, 5 September 2013
Dear Peter,

Thank you very much for taking the time to post a review on Tripadvisor.

Your detailed description and analysis of your travel experiences are not only valuable for other travelers, but also a wonderful feedback to share with all members of our team.

It is a pleasure to read that you and your daughter enjoyed your stay with us to the fullest and we are glad that you appreciated our efforts to offer the best service possible.

Once again, we wish to thank you for your kind words and look forward to welcoming you on further holidays.

With best regards from Lanzarote,

Beate Sekula
Assistant General Manager Seaside Los Jameos Playa ****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 August 2013

What a fantastic holiday! Really close to the hotel, 2 minutes away with transfers. On arrival we had somebody ale our bags up to a lovely spacious room with a lovely view of the rest of the hotel and the sea to the left. Very clean rooms which were cleaned daily, lovely balcony area. The staff were friendly and accommodating. The food was amazing, I'm a very fussy eater but never struggled to find things to eat, themed buffet evening meals made it very easy for me to try new foods in small quantities. The selection of breakfast foods was very impressive, everything from English eggs and bacon to fish cooked fresh in front of you. There was a vast offering of drinks including juices hot drinks and a lovely hot chocolate! Beach towels were available and so was access to mini golf which was brilliant. Good range of all inclusive drinks, including fruity virgin cocktails. The entertainment in the evening was fantastic, ranging from mini disco for children to dancers and acrobats later in the evening. Every night was something different and really interesting. I was really sad to be coming home, fantastic value for money and I'd recommend this hotel to anyone! Excellent value for money, would love to go back next year :)

  • Stayed July 2013, travelled with friends
    • Value
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Helpful?
2 Thank Barney1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, 5 September 2013
Dear Seaside Los Jameos Playa Guest,

We wish to thank you for your feedback posted on Tripadvisor and are pleased to hear that you were entirely satisfied with every aspect of our hotel.

Our aim is to provide perfect holidays for our guests and therefore we are glad that you appreciated our efforts and would like to thank you for mentioning that you really liked our outstanding All Inclusive offer, our hardworking and friendly staff, the excellent cleanliness of the rooms and our great entertainment program.

A feedback like yours is a huge motivation for the entire team!

We do hope to have the opportunity to welcome you back to the Seaside Los Jameos Playa**** next year.

Warmest regards,

Beate Sekula
Assistant General Manager Seaside Los Jameos Playa ****
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RUSHDEN
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 5 August 2013

Wonderful hotel which lived up to all our expectations, the location is only a 10 minute transfer from the airport which is great after a 4 hour flight. The reception staff were excellent and check in was fast and efficient.
Our room was clean and perfect for our needs and the two mini bottles of wine were most welcome.As stated by other reviewers the food was varied with a plenty of choice at breakfast lunchtime and evening. The evening meal consisted of a different theme each evening, however if the theme was not to your liking there were plenty of options from which to choose.
The staff throughout the the hotel were polite and helpful especially in the restaurant, we were a party of 7 , that is 6 adults and a one year old baby and we were always found a perfect table usually in the elevated area at the side of the restaurant.
Hotel pools and garden area crowded but able to accomadate all who used them, also pool bar areas busy but we found no problems with the service.
Hotel is directly across from a wide sandy beach and is a 5 minute taxi ride or 30 minute walk to the main resort of Puerto Del Carmen.
All in all a great all inclusive holiday.

Room Tip: Some Higher rooms have great sea views
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
4 Thank RushdenEug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, 5 September 2013
Dear Seaside Los Jameos Playa Guest,

Thank you very much for sharing your experiences with us and other holiday makers on Tripadvisor.

We are so happy to hear that our Seaside Los Jameos Playa **** lived up to all your expectations and that you had a great time here with us.

Your kind words about our service and the good food are highly appreciated and will certainly be shared with our team.

Once again, we wish to thank you for your friendly review and we do hope to have the pleasure of welcoming you all back very soon.

Warmest regards,

Beate Sekula
Assistant General Manager Seaside Los Jameos Playa****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 August 2013 via mobile

We are still here & not looking forward to leaving. I've text friends & family & told them all that they must come in the future, I know that we will be returning.

Special mention must go to the food, which as a veteran of all inclusive holidays I know can become repetitive, this isn't the case here with a wide variety to suit all tastes.

David in the piano bar is an absolute star & whatever they're paying him isn't enough, all the staff are fantastic but he's one who should be getting tied down on a long term contract!

Gin & tonics sublime !

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DJN123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, 5 September 2013
Dear Seaside Los Jameos Playa Guest,

We sincerely appreciate your kind words and are delighted to read how much you enjoyed your recent stay with us.

Our goal is to provide the best service possible, therefore a feedback such as yours means a lot to us; especially David was very happy about your praise.

Thank you once again for recommending our hotel to family and friends! It truly has been a pleasure having you as our guests and we do hope to have the opportunity to welcome you back in the near future.

Warmest regards,

Beate Sekula
Assistant General Manager Seaside Los Jameos Playa ****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 August 2013 via mobile

We must say this hotel is the best place we have stayed from the time we were met at the airport till we left !!! Hotel was fab from the check in staff to all staff. We would go back in a heart beat . We done all inclusive could not fault it .

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Nherb1235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, 5 September 2013
Dear Seaside Los Jameos Playa Guest,

It is great to hear that you had such a good time here that you are planning to return in the near future.

We are pleased to read that you found the service here at the Seaside Los Jameos Playa **** impeccable from the very first moment on.

Thank you for recommending our hotel and for mentioning our hard working and attentive team; we are always there to help, should our guests have questions or wishes.

It was a pleasure to have you as our guests and on behalf of the entire team we would like to thank you for having chosen to stay with us.

Warmest regards,

Beate Sekula
Assistant General Manager Seaside Los Jameos Playa ****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 August 2013

If your deciding on your perfect hotel for your holiday to Lanzarote ... It's the seaside Los Jameos playa! Just book it! You will not be disappointed!
We have just returned from our 1st visit to the hotel and will def return ( most people we spoke to were returning customers which speaks volumes in itself!)
From the moment we arrived with porter service, champagne welcome & friendly checkin we were off to good start. We had a junior suite which was really spacious and had lovely little touches like robes, slippers, a lovely sitting area, sun loungers on balcony,large flat screen tv ( lots of British channels) & beds really comfy! The maids came with fresh warm towels & water every evening & turned down our beds ;) lovely touch!
The variety & standard of food was we're I believe the Los jameos playa comes into a league on its own! Could say soo much but In a word ' fabulous'!
The staff are all a credit to the hotel and have a sense of pride in making your holiday great :) the drinks are all international brands with generous measures & a huge benefit for our daughter was 'proper coke,fanta,sprite' served directly from glass bottles! The entertainment at nights was mostly good and there was a nice atmosphere in the Bellagio bar where it took place. All in all a super hotel resort that would suit anyone with spa, tennis/ squash courts, fitness suite, hairdresser etc etc they really have thought of everything! Beautiful Beach right outside the back door & only 12 euro from the airport in a private taxi! All of the above = ' The perfect holiday' :D thankyou Los Jameos see u again soon!

Room Tip: Higher rooms have beautiful view of hotel & sea :)
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Jeni_31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, 5 September 2013
Dear Jeni,

First of all, thank you for your recent review on TripAdvisor and for highlighting our clean rooms, excellent facilities, outstanding cuisine and the attentive service.

As it is our goal to spoil our guests with exceptional culinary highlights, provide an excellent service and to maintain and constantly improve all our facilities, we appreciate the direct feedback of our guests and are really thrilled to read that you enjoyed your stay once again to the fullest.

We are delighted about this wonderful review and wish to thank you for the time and effort involved in this lovely description of our hotel.

It was a pleasure having you with us and we do look forward to welcoming you back soon.

With best regards from Lanzarote,

Beate Sekula
Assistant General Manager Seaside Los Jameos Playa ****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 4 August 2013

Stayed at this hotel from 21st to 29th July. Although the hotel was very busy we found all staff throughout the hotel very helpful and found them all very accommodating. The towel system for the sun beds seems to work very well and I personally found it quite relaxing to sit at your reserved bed early in the morning. We thought the entertainment team were excellent for both the children and the adults was very good and the team seemed to be very happy in their work which always helps. The bar staff were always quite busy but always seemed very accommodating. The pools are very clean and there was always plenty of room for all residents.
The reception staff are also very polite at all times and even when our little boy had a skin reaction they made a doctor available to come and see him within 30 minutes and also made a point of checking back with us that all was good and the doctor had been helpful
All in all, we had a very happy holiday and we would most definitely consider returning to this hotel as it was pretty much faultless. I would recommend this hotel to any body and consider the money we paid was very good value.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Richard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, 2 September 2013
Dear Richard,

Thank you very much for taking the time to share your experiences with us on Tripadvisor. As it is our Seaside philosophy to ensure our guests an excellent service, we are delighted to read that you enjoyed your stay at our Seaside Los Jameos Playa****.

Furthermore we highly appreciate your kind words about our staff. We will be delighted to pass on your nice comments and we are convinced that they will be more than happy when receiving them.

Thank you for staying with us and we look forward to seeing you soon. It is fantastic that you are considering coming back and if we can help you with anything at all, please let us know; we will be more than happy to assist you in any matter.

With best regards from Lanzarote,

Beate Sekula
Assistant General Manager Seaside Los Jameos Playa****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Seaside Los Jameos Playa

Property: Seaside Los Jameos Playa
Address: Playa De Los Pocillos, 35510 Puerto Del Carmen, Lanzarote, Spain
Region: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Puerto Del Carmen
#2 Spa Hotel in Puerto Del Carmen
#3 Family Hotel in Puerto Del Carmen
#3 Green Hotel in Puerto Del Carmen
#5 On the Beach Hotel in Puerto Del Carmen
#7 Luxury Hotel in Puerto Del Carmen
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Seaside Los Jameos Playa 4*
Number of rooms: 530
Official Description (provided by the hotel):
The Seaside Los Jameos Playa is located alongside the beach of Los Pocillos in the quiet area of Puerto del Carmen. Architecturally inspired by the island style, the hotel has magnificent pools set in extensive landscaped palm gardens. Hotel guests can enjoy a wide variety of sports activities and entertainment, suitable for all ages, even for the youngest members of the family. ... more   less 
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Also Known As:
Seaside Los Jameos Playa Hotel Puerto Del Carmen
Los Jameos Playa Lanzarote
Seaside Los Jameos Playa Lanzarote/Puerto Del Carmen

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