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“Fantastic Hotel”

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Seaside Los Jameos Playa
Ranked #10 of 91 Hotels in Puerto Del Carmen
Certificate of Excellence
GreenLeadersGold level
Reviewed 11 November 2013 via mobile

We have just had an amazing first week here and if week 2 is anything like week 1 we will be ecstatic! We cannot fault this hotel at all. The cleanliness is outstanding. The food is amazing. The staff are friendly and nothing is too much trouble. Our room 1046 is tucked away nicely so no noise can be heard from the main hotel whatsoever. We have just been to see the Drifters tribute band, they were excellent as were the Abba tribute band a few nights ago. We have heard a couple of artists in the piano bar who were also excellent.

Our 4 year old son is with us too. He loves to play in the play ground and do activities in the Mini Club. He has taken rather a shine to Jenny in there and she is so great with the little ones.

It has been a privilege to stay here, we will be recommending this hotel when we get back home and we will definitely be coming back.

An excellent hotel whether you want a family holiday, if you are a couple or someone traveling alone.

Stayed: November 2013
3  Thank Wotsit W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this reviewResponded 16 December 2013

Dear Seaside Los Jameos Playa Guest,

We are delighted to find such a wonderful review about our hotel on Tripadvisor and would like to thank you for the time and effort involved in this lovely description of our hotel.

We are very glad that we could meet your expectations regarding the cleanliness of the rooms, our excellent facilities, the outstanding cuisine, and the top notch service.

With great pleasure we read that your son enjoyed our Miniclub and the entertainment activities. Furthermore we highly appreciate your kind words regarding our staff, in particular Jenny. We will be delighted to pass on your nice words and we are convinced that they will be more than happy receiving them.

We hope that the second week of your stay was just as relaxed as the first one and that we were able to continue demonstrating you our commitment to excellence.

Many thanks for your recommendation! It will be a pleasure to continue welcoming you in the near future.

Warmest regards,

Beate Sekula
General Manager Seaside Los Jameos Playa****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 11 November 2013 via mobile

Had the beat family holiday here every part of this slick operation was great even though it was packed to the rafters Felix he waitor was great and really made you feel at home we revisited the island in October at another hotel as this one was fully booked and were disappointed because this hotel was so good

  • Stayed: July 2013
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2  Thank Kevan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this reviewResponded 13 December 2013

Dear Seaside Los Jameos Playa guest,

We wish to thank you for your feedback and are more than happy to hear that you and your family spent wonderful holidays at our Seaside Los Jameos Playa****.

Furthermore we highly appreciate your kind words regarding our waiter Felix. We will be delighted to pass on your nice words and we are convinced that he will be more than content when regarding them.

Once again we wish to thank you for your friendly review and look forward in welcoming you and your family once again to our Seaside Los Jameos Playa **** in the near future.

Our very best regards

Beate Sekula
General Manager Seaside Los Jameos Playa****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2013

This was our first stay at this hotel and also our first all inclusive holiday . We read some reviews before we left , some good some not so good. After being there can only presume the people who made bad comments about the place are the type who always manage to find something to moan about . We can thoroughly recommend this hotel to anyone thinking of going there. The hotel itself is very nice, the staff were excellent, especially the waiters on the terrace, very attentive and pleasant. The food was of a very high standard. Beware it is very easy to over eat when the quality is so good! We had rooms on the ground floor of the La Gomera block and could find no complaint about them. We stayed 10 days and did 2 organized tours . One to the volcanoes and the other the north tour. Both were very good. We also took the ferry to Fuerteventura from Playa Blanca. Easy to do. Local bus ( no 61) from stop opposite hotel to Play Blanca and buy your ferry tickets at the harbour . The weather was lovely when we were there. The only slight niggle was the card system for all inclusive, but only a very slight niggle.

  • Stayed: October 2013, travelled with friends
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5  Thank mike_pert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this reviewResponded 20 December 2013

Dear Seaside Los Jameos Playa Guest,

We greatly appreciate you have chosen our Seaside Los Jameos Playa**** for your first all inclusive holiday. We are delighted to hear that you had a pleasant stay with us and that we were able to meet your expectations of great holidays.

Moreover we are very grateful that you especially mentioned the friendliness and attentiveness of our team.

Concerning the all-inclusive system we would like to inform you that we have chosen a card instead of wristbands, as most of our guests feel uncomfortable wearing
wristbands during their whole stay and see it as a way of distinguishing. Moreover regarding sustainability the cards, which we can reuse, are much better.

It was a pleasure to have you as our guest and on behalf of the entire team we would like to thank you for having chosen to stay with us and for recommending our hotel.

We are looking forward to welcome you back soon at our hotel.

Our very best regards

Beate Sekula
General Manager Seaside Los Jameos Playa****

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Reviewed 8 November 2013 via mobile

Am writing this from our terrace as not as warm today and is a little overcast and windy.
That said we are really enjoying a very relaxed stay at Los Jameos Playa.
Friendly staff, delicious food and lots of space and sun loungers.
Room is a little dated but is well maintained. Brought our own kettle so that resolved the issue re our need for a morning cuppa. We are in a standard room which is great and meets our needs... In the summer I would think it would be lovely and cool as in a very shaded spot.
Have found the laundry which is free ...washer with detergent, tumble dryer, iron and board very useful particularly if travelling with kids.
Easy access to the promenade and beach and good sports facilities if you are the active sort.
Only down side so far was the distance from exiting the airport terminal to getting the transfer bus.... 10 mins + lots of ups and downs could possibly have walked to the hotel in that time!! Next time will get a taxi straight to hotel as is within 10 mins at the most!
Am sure we will be returning!!

Stayed: November 2013, travelled as a couple
1  Thank swabs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this reviewResponded 13 December 2013

Dear Seaside Los Jameos Playa guest,

Thank you very much for taking the time to share you experiences with us on Tripadvisor.

It is a pleasure to hear that you and your family had an overall satisfying and enjoyable stay at our hotel.

It is a real pity that the decoration of the hotel rooms was not to your liking. As we are always eager to maintain our quality standards, we highly appreciate any comments and observations of our guests. Therefore we would like to inform you that all of our rooms have been renovated, i.e. equipped with floor tiles, new TV flat screens, the soft furnishings in some rooms have been updated and in others they are in the process of being renewed. Furthermore we have equipped all rooms with new pillows and mattresses this year and are currently exchanging the fittings of all bathtubs and washbasins.

For your next stay please do not hesitate to contact our Guest Relation service or our Reception if you have any doubts, questions or requests. We are always eager to make you spend your perfect holiday at our hotel and if there is something we can arrange or solve for you we are very pleased to do so.

Fantastic that you are considering coming back and if we could help you with anything at all, please let us know and we would be more than happy to assist you in any matter.

Sunny regards from Lanzarote

Beate Sekula
General Manager Seaside Los Jameos Playa****

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Reviewed 6 November 2013

This was our second stay and was worried that it wouldn't be as enjoyable as our first visit 2 1/2 years ago. Greeting was really friendly and the staff worked so hard. Food was wonderful especially the fresh cooked fish every day. The salad was so fresh and tasty. Some days I didn't have a dessert but had a second salad instead. You know the salad had to be great!
They really did a great job with Halloween....each child had candy...the dessert buffet included all spooky and wonderful looking special cakes....the place was decorated and there was really fun Halloween entertainment as well.
The hotel was really crowed for half term but to be fair we didn't have any problems getting a sunbed any time of day. My 7 year old made loads of friends and had so much fun in the Kids Club as well. The surrounds are clean and nicely laid out.
The rooms really need to be refurbished though....our bathroom had mold, the beds were hard
and the pillows have seen better days. The balconies are large and we would really have liked a lounge chair. Tea/coffee making facilities should also be added.
Overall we had another great week in Lanzarote and would recommend.

Room Tip: If you have some time spend the day at Rancho Texas. A great day out for adults as well as children.
See more room tips
  • Stayed: October 2013, travelled with family
    • Value
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2  Thank Y0rkshire_Travellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this reviewResponded 11 November 2013

Dear Seaside Los Jameos Playa Guest,

Thank you for posting a review on Tripadvisor referring your recent stay.

We are glad to read that it has been already your second stay in our Seaside Los Jameos Playa**** and that you once again had a great week in Lanzarote.

I have made sure to pass along to our food and beverage team how much you enjoyed the food and to our entertainment team how much fun the whole family had on Halloween.

We are sorry to hear that the bed was too hard for your liking. On future visits please inform our reception should you prefer a softer mattress or another pillow.

Meanwhile all of our rooms have been renovated, i.e. equipped with floor tiles, the soft furnishings in some rooms have been updated and in others they are in the process of being renewed. Furthermore we have equipped all rooms with new pillows and mattrasses this year and are currently exchanging the fittings of all bathtubs and washbasins.

Please also be informed that apart from type A and the family rooms all our rooms are equipped with coffee- and tea making facilities. However a kettle can be hired at reception.

Once again we wish to thank you for your friendly review and are looking forward to your return.

Warmest regards,

Beate Sekula
Assistant General Manager Seaside Los Jameos Playa ****

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Reviewed 5 November 2013

My husband,myself and our 12 year old son stayed here for 10 nights during half term.it was our first visit but we had read the excellent reviews and had a good feeling about it. All I can say is it excelled our expectations. The Thomas cook flight was excellent, very short and efficient transfer from the airport and we were in. Our room was standard so we didn't expect a view or a lot of space. We were correct but it was modern, spacious enough and extremely clean. All we did was shower and sleep in it so it served its purpose well. The air con worked and the mini fridge was cold.I took a travel kettle and tea bags and then just got a jug of milk and sugar from the breakfast area daily to make an early morning cuppa.
The plus points were numerous -
Beautifully kept complex, spotlessly clean, oasis of Palm trees etc surrounding 3 pools with enough sunbeds - yes even at half term!
Lovely beach and long promenade right outside the gates with lovely walks to PDC to the right and to the end of the runway to the left. My husband loved standing under the planes as they flew in!
Gorgeous food at every meal with loads of choice ability to sit outside or in with minimal wait for a table if at all.
Low key but enough activities going on for all ages.
Fantastic staff, friendly,obliging and really looked after us. Special thanks to David, Carlos and Felix who went the extra mile. We found that a big smile and grateful thanks went a long way, well that's just manners really!
The drinks were wonderful, branded, large measures with a good choice for AI
We met some lovely people and enjoyed many a drink and chinwag around the pool bar!!!
The only slight negative but it didn't really bother us was the evening entertainment was abut mixed. Fabulous ABBA tribute night but then some very low key other nights.
Above all was just the lovely feel of the place, it was so relaxing and felt so safe. We absolutely loved it and can't wait to return. Our son met some great friends and they all feel the same. Sure we will be back soon!

Stayed: October 2013, travelled with family
2  Thank AddisonFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this reviewResponded 20 December 2013

Dear Seaside Los Jameos Playa Guest,

We greatly appreciate you have chosen our Seaside Los Jameos Playa**** for your first trip to Lanzarote.

It has been a pleasure to read that you spent wonderful days here and that you have been very pleased with the facilities and services provided by the hotel team.

As the well-being of our guests is of great importance to us, we want to make sure that everyone is provided with our best service at all times. Therefore we highly appreciate your revaluation in this regard. Particularly we highly appreciate your kind words about our waiters David, Carlos and Felix. We will be delighted to pass on your nice words and we are convinced that they will be more than happy when receiving them.

We regret that we could not convince you completely with our evening entertainment.
Your review is vital for improving our guests’ experience. Therefore your comments are highly appreciated and will be looked into.

Once again we wish to thank you for your nice words and hope to welcome you back on a future holiday with friends and family.

Sunny regards from Lanzarote

Beate Sekula
General Manager Seaside Los Jameos Playa****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2013

One of the best all inclusives we have stayed at. Drink was branded and lots of choice including cava that was good. Food was extensive and something for everyone, you would be hard pressed not to find something you like including freshly cooked meat and fish, rotisserie chickens, roasts, plenty of fresh salads and different themed dishes each night. Unusually the desserts were also very good as was the cheese selection - couldn't fault it. The service was excellent both in the restaurant and bars particularly in the entertainment area in the evening. The waiters were very attentive given there wasn't really anything in it for them as no money was changing hands. The entertainment was mixed in quality but pleasant enough I suppose. The room was Ok not huge for 3 but Ok and very clean as was the whole hotel.
If you want a hotel based relaxing holiday would recommend (you definitely get what you pay for) although was not very impressed with Lanzarote as a location - too barren and nothing much happening.

  • Stayed: October 2013, travelled with family
    • Value
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2  Thank Food_Lovers70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this reviewResponded 13 February 2014

Dear Seaside Los Jameos Playa Guest,

Thank you so much for taking the time to leave us your great feedback about your holiday in our Seaside Los Jameos Playa **** on Lanzarote.

We are glad to learn that your holiday experience with us was 100 % positive and that you enjoyed the food, the spotless hotel and the attentive service of our team.

It makes us really proud to read that you have spent a marvelous time with us, and of course, we would be delighted to welcome you back.

Please do not hesitate to contact our reception for some Lanzarote insider tips, because there really is plenty to do and see an our volcanic island.

Warmest regards,

Beate Sekula
General Manager Seaside Los Jameos Playa ****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Seaside Los Jameos Playa

Address: Playa De Los Pocillos, 35510 Puerto Del Carmen, Lanzarote, Spain
Region: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Puerto Del Carmen
#2 Spa Hotel in Puerto Del Carmen
#3 Green Hotel in Puerto Del Carmen
#3 Family Hotel in Puerto Del Carmen
#5 On the Beach Hotel in Puerto Del Carmen
#6 Luxury Hotel in Puerto Del Carmen
Price Range: £114 - £265 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Seaside Los Jameos Playa 4*
Number of rooms: 530
Official Description (provided by the hotel):
The Seaside Los Jameos Playa is located alongside the beach of Los Pocillos in the quiet area of Puerto del Carmen. Architecturally inspired by the island style, the hotel has magnificent pools set in extensive landscaped palm gardens. Hotel guests can enjoy a wide variety of sports activities and entertainment, suitable for all ages, even for the youngest members of the family. ... more   less 
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Also Known As:
Seaside Los Jameos Playa Hotel Puerto Del Carmen
Los Jameos Playa Lanzarote
Seaside Los Jameos Playa Lanzarote/Puerto Del Carmen

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