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“Los Jameos Playa in November”

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Seaside Los Jameos Playa
Ranked #10 of 91 Hotels in Puerto Del Carmen
Certificate of Excellence
GreenLeadersGold level
Reviewed 22 November 2013

First time we have stayed at this hotel. We have been to various hotels in Playa De Los Pocillos over the last ten years but we found the food quality and choice at this hotel excellent. Our only problem was at meal times everybody seemed to arrive at the same time (early) and as there were no staff to show you to a table you never knew whether a table was free or that the occupants had just gone to get their meals. At other hotels at least someone showed you to a vacant table when you arrived and they also staggered meal times.
Other than this we would recommend this hotel.

  • Stayed: November 2013, travelled as a couple
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5  Thank M L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this reviewResponded 27 November 2013

Dear Seaside Los Jameos Playa Guest,

Thank you for posting a review on Tripadvisor referring your recent stay and for praising our food quality and choice.

We are glad to hear that you would recommend our hotel to other travelers!

When our restaurant is very busy and all tables on the outside terrace are taken one of our team members does show our guests to a vacant table. Meanwhile when there is less occupancy all doors to our restaurant are open and our management team is supervising all entrances as well as the different buffets stations.

Please accept our sincere apologies that therefore it seemed like no member of our management team has been available.

Once again we wish to thank you for your valuable comments that help us to improve every day and are looking forward to the opportunity to welcome you back.

Warmest regards,

Beate Sekula
Assistant General Manager Seaside Los Jameos Playa ****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,068 - 2,074 of 3,928 reviews

Reviewed 21 November 2013

Just returned from a fantastic week long all inclusive holiday at this great hotel it has certainly got everything you need for a fantastic holiday from lovely appointed rooms all communal areas are spotlessly clean , food is so good probably the best I have ever experienced at an all inclusive hotel drink was all of great quality as we'll , we never had any problem getting a sun lounger but I suppose could be an issue if hotel was full , you can walk to puerto del Carmen resort in one direction or matagorda in the other direction to get a bit off exercise after all the great food entertainment of a good standard in the evening time all in all a fantastic holiday although weather was quite windy certainly would return.

Stayed: November 2013, travelled as a couple
6  Thank Ian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this reviewResponded 16 December 2013

Dear Seaside Los Jameos Playa Guest,

We wish to thank you for your feedback posted on Tripadvisor and are more than happy to hear that you spent wonderful holidays at our Seaside Los Jameos Playa****.

As it is part of our philosophy to provide our guests with outstanding culinary highlights, ensure an excellent service and maintain and constantly improve all facilities, we value our guests’ comments and are glad to read that you enjoyed your stay to the fullest.

We are thrilled to read that you are considering coming back and are looking forward to your return.

Best regards,

Beate Sekula
General Manager Seaside Los Jameos Playa****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2013

Stayed here earlier in the year for 5 nights on a half board basis. The hotel itself is very nice and clean and the staff very welcoming. The pools are big and food very nice with plenty of choice. It is located near the airport and the area is very quiet. Can be expensive to stay here but would return.

  • Stayed: March 2013, travelled as a couple
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2  Thank Dolly1912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this reviewResponded 13 December 2013

Dear Seaside Los Jameos Playa guest,

Thank you for your recent review on TripAdvisor and for highlighting our clean rooms and grounds, excellent facilities, great location of the hotel, our outstanding cuisine, and the top notch service.

As we are eager to maintain our high quality standards, we appreciate our guest’s comments and are delighted to read you enjoyed your stay at our hotel to the full.

It was a pleasure for us that you chose to stay with us and we hope to welcome you back on future holidays.

Sunny regards from Lanzarote

Beate Sekula
General Manager Seaside Los Jameos Playa****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2013

Second time this year we have stayed at this Hotel. Was here with my son and family in July and decided on a late trip in November just the two of us. Food quality and choice is excellent. No problem in November with sunbed availability, although the Hotel was 85% full. Quite busy at mealtimes as everybody seemed to arrive at the same time. Not a major problem to find a table.
UK visitors are in the minority which is good.
Children well catered for with animation staff.
Entertainment in evening was to a good standard.
Booked a trip 2014 in Aug with the family again.

Room Tip: Garden view rooms are adequate. La Graciosa block was quite. Maximum 4 floors.
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  • Stayed: November 2013, travelled as a couple
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Thank CLOWNE_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this reviewResponded 20 December 2013

Dear Seaside Los Jameos Playa Guest,

We wish to thank you for your positive feedback and are more than happy to hear that you spent wonderful holidays at our Seaside Los Jameos Playa****.

As it is part of our philosophy to provide our guests with outstanding culinary highlights, ensure excellent service and maintain and constantly improve all facilities to a maximum, we value our guests’ comments and are glad to read that you enjoyed your stay again to the fullest.

Once again we wish to thank you for your friendly review and look forward to welcoming you and your family once again at our hotel in August 2014.

Best regards

Beate Sekula
General Manager Seaside Los Jameos Playa****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2013

1 week all inclusive. We arrived early due to early morning flight and room wasn't ready. Staff however were very efficient and helpful so we had drinks and loungers in the lovely poolside area. The room/suite was large and very clean with a balcony overlooking the beach with sunloungers and chairs/table. The whole hotel was quiet and restful, and the staff were always attentive and friendly.
The clientele were mostly 60 years and over. The restaurant was busy at mealtimes and we occasionally had to wait for a table, but only for a minute or two. the bars and restaurant service was excellent. The food, especially the grilled fish was superb. Wines were OK and the selection of drinks and cocktails was adequate. We really could not fault the food at all.
Some people have mentioned that sunbeds get occcupied from the crack of dawn, and certainly if you wanted a non-shaded sun lounger you would need to get up early and reserve one with your towel. There are lots of trees around the pool which does make most of the area shaded. Great in summer, perhaps not great in winter if you really want unobstructed sunlight (however you could always walk a few metres and lie on the beach!).
Entertainment was OK.............mostly. The live music mostly used backing tracks, although the vocal and especially dance performances were excellent. The animation team were unobtrusive but enthusiastic and if you want activity it is available. Most people seemed happy to read and relax though. The age of guests in winter is probably significant here.
Location is good. Very close to the beach. We were all inclusive, so bars and restaurants in the area weren't an issue, but there seem to be a lot of them. Most also seem to have entertainment on.
Overall, the staff are the main strength of this hotel. There were always friendly and efficient, and there always seemed to be management on hand day and night, and also managers making a point of talking to guests, clearing tables and helping the staff when needed. This really makes the guests feel welcome and valued, as well as keeping the very busy staff smiling while they offer a superb service.

Room Tip: Overlooking the bay/beach on 3rd floor. Looking out over Puerto del Carmen.
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  • Stayed: November 2013, travelled as a couple
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3  Thank ingermany49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this reviewResponded 14 February 2014

Dear Seaside Los Jameos Playa Guest,

Thank you very much for sharing your experiences with us and other holiday makers on Tripadvisor.

We are delighted to read that you fully enjoyed your stay and appreciated our outstanding cuisine, the beautiful rooms and the first-class service.

We continuously strive to exceed our guests’ expectations and our main focus is on our guest’s well-being as well as the quality of the food, which is only one of the highlights of the day. Thank you for mentioning the good work of our entire team and rest assured that I shared your comments with them.

It’s our sincere hope to have the opportunity to welcome you back soon to our Seaside Los Jameos Playa**** to continue demonstrating you our commitment to excellence.

Warmest regards from sunny Lanzarote,

Beate Sekula
General Manager Seaside Los Jameos Playa ****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2013

Stayed here for one week on all inclusive basis. Rooms are spotless and well kept plenty of storage. Food was very good with great choices every day and the crepes they do at the pool in the afternoon were fab. Great location when you go out the back gate you are on the beach. Had a spa treatment which was wonderful.Only thing would be there is not a great beer selection when on all inclusive. I would have no hesitation in returning

  • Stayed: October 2013, travelled as a couple
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4  Thank Madmonkey71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this reviewResponded 20 December 2013

Dear Seaside Los Jameos Playa Guest,

Thank you very much for taking the time to share you experiences with us on Tripadvisor.

As it is part of our philosophy to provide our guests with outstanding culinary highlights, ensure excellent service and maintain and constantly improve all facilities to a maximum, we value our guests’ comments and are glad to read that you enjoyed your stay to the fullest.

Moreover we are happy to read that you overall were satisfied with the variety and the high quality of our all inclusive. We highly appreciate your comment and ideas regarding an improvement of our beer choice and at the same time we would like to let you know for your next stay that you can always feel free to contact us if you are missing something.

It was a pleasure for us that you chose to stay in our hotel and we hope to welcome you back on future holidays.

Best regards

Beate Sekula
General Manager Seaside Los Jameos Playa****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2013

This was our first trip to this hotel and we stayed all inclusive for 11 nights. We traveled with our 2 and 4-year-old boys, plus grandparents. We all had a wonderful stay at the hotel. We had a lovely welcome arrival with champagne, the staff are always cleaning the hotel, plenty to do for young children, it's in a great location, just across from the beach and plenty of choice with the high quality food. This is a four star hotel at the high end of the scale. It's not for those who want bars and clubs nearby with rowdy entertainment. The only improvement is the hotel should supply tea and coffee-making facilities in the rooms. The hotel was full when we stayed but there were no problems in getting sunbeds. Sometimes there were small queues for the freshly made meat and fish.... but no big deal. Thanks for making our stay such an enjoyable one.

  • Stayed: November 2013, travelled with family
    • Value
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4  Thank Yasisfab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this reviewResponded 13 December 2013

Dear Seaside Los Jameos Playa guest,

We are happy to learn that you had an excellent experience in our Seaside Los Jameos Playa****.
With great pleasure we read that you and your family had an overall satisfying and enjoyable stay at our hotel and that your sons enjoyed our facilities to a maximum, too.

We are also delighted to hear that you especially enjoyed our excellent gastronomy and that we could ensure you a wide range of different meals. Thanks to our Show cooking our guests have also the possibility to get fresh fish and meat prepared to their wishes. Certainly our staff is always eager to provide a fast and competent service. Of course, it can occur that our guests have to wait a little longer, especially during high season and peak times at the buffet when our chefs preparing the meat or fish à la minute. Therefore we ask for your understanding. Nevertheless, we are continuously seeking to improve our service and we highly appreciate your feedback.

Moreover we are very glad to inform you that apart from type A rooms all our rooms are equipped with coffee- and tea making facilities. However a kettle can be hired at reception.

It was a pleasure to have you as our guest and on behalf of the entire team we would like to thank you for having chosen to stay with us.

Warmest regards

Beate Sekula
General Manager Seaside Los Jameos Playa****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Seaside Los Jameos Playa

Address: Playa De Los Pocillos, 35510 Puerto Del Carmen, Lanzarote, Spain
Region: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Puerto Del Carmen
#2 Spa Hotel in Puerto Del Carmen
#3 Green Hotel in Puerto Del Carmen
#3 Family Hotel in Puerto Del Carmen
#5 On the Beach Hotel in Puerto Del Carmen
#6 Luxury Hotel in Puerto Del Carmen
Price Range: £114 - £265 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Seaside Los Jameos Playa 4*
Number of rooms: 530
Official Description (provided by the hotel):
The Seaside Los Jameos Playa is located alongside the beach of Los Pocillos in the quiet area of Puerto del Carmen. Architecturally inspired by the island style, the hotel has magnificent pools set in extensive landscaped palm gardens. Hotel guests can enjoy a wide variety of sports activities and entertainment, suitable for all ages, even for the youngest members of the family. ... more   less 
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Also Known As:
Seaside Los Jameos Playa Hotel Puerto Del Carmen
Los Jameos Playa Lanzarote
Seaside Los Jameos Playa Lanzarote/Puerto Del Carmen

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