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Seaside Los Jameos Playa
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Reviews (4,057)
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Reviewed 5 August 2014

All inclusive short break - only 10 minutes in a taxi from the airport. Lovely clean hotel - excellent food - had a room with a sea view - very quiet area of the hotel - thoroughly enjoyed the break - if I had to criticise - the service at the piano bar in the evening was slow - one evening there were a number of guests falling out about who was next in the queue, which could have been avoided if the service had been quicker - just not enough staff serving ..... And the sun beds are a problem. People down at the pool early putting towels down, which was a problem as there were a number in our group and we found it difficult to all sit together. On the whole thou I would highly recommend this hotel and we will be going back !

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
2  Thank Carlton5566
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this reviewResponded 11 August 2014

Dear Seaside Los Jameos Playa Guest,

Thank you for choosing our hotel for a short break with your family.

It is a pleasure to read that you thoroughly enjoyed your stay and were delighted by the quality of our food.

By means of a new system prohibiting the reservation before 10.30 am and after that time removing towels of sun loungers that have been unoccupied for more than 60 minutes, we aim to significantly improve the issue of sun bed reservation during peak season. Furthermore, our pool boys are always happy to assist shall you encounter any difficulties in finding sun beds as we understand that families prefer staying close together.

We regret to hear about the waiting times you experienced at our Piano Bar. Please rest assured that we will share your observation with the respective department as we strive to improve our services on a daily basis.

Again, thank you for recommending our hotel and we hope to have the privilege of serving you again in the future.

With our best wishes,

Beate Reber-Sekula
General Manager Seaside Los Jameos Playa ****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

Just returned from a two week stay at the Los Jameos Playa and must say the hotel is hard to fault. I've stayed at many 4 star and a few 5 star hotels and the staff at the Los Jameos are second to none. They are pleasant, helpful and willing to go the extra mile to attend to your needs. The food is of excellent quality and variation and the dining experience, whilst a little hectic due to the hotel operating at full occupancy at the moment is still very good. There is very little noise from within the hotel and its surrounding areas after around 11:30pm, couple that with a nice comfortable bed and a good night's sleep is almost guaranteed. Whilst we thoroughly enjoyed our stay and would certainly return to the hotel, I feel certain things could be improved upon. I'll list the areas which I personally would suggest the management might address. The card system for all inclusive guests would probably be at the top of my list. It simply doesn't function anywhere near as good as the wristband system. It is very time consuming, for example, having to wait, sometimes ten minutes or longer for a bottle of water at one of the pool side bars. Some of the hotels I've stayed at have had fridges dotted around the place fully stocked with bottles of water where you just help yourself, which obviously doesn't take up the time of the bar staff and also doesn't waste a decent chunk of your holiday standing in queues. To make matters worse, once you do attract the attention of the bar person and are served, you are then required to hand over your AI card for it to be swiped through the till which quite often doesn't work as it should, whereupon you are then required to give your room number which also adds to time consumption. The AI cards also double up as your room key and are very easily deactivated if you keep them in close proximity to things like mobile phones etc. Which in itself is no big deal but means if you cannot gain entry to your room, you will need to make a trip to reception where they will exchange them for new cards. The one thing regarding dining that could be improved upon is the show cooking. The last thing you want is to be waiting around for ten minutes or so for a piece of grilled steak, chicken or fish. This is exactly what happens though as you have to point out what it is that you want then it is cooked from raw. You would think that with the hotel running at full tilt that the Chef's at the show cooking stations would have so many of each choice on the go at any one time to save congestion in such areas. In the end, I just gave up and decided it wasn't worth the hassle and ate other things instead, maybe that's the idea. Evening entertainment, the quality of it is not a representation of the price of what you pay for your holiday. There is one stand out show which is the Abba tribute band night and the Spanish night is also good. Other than that, the rest is average and I've seen better in 3 star hotels. One other point on this. Finding a seat in the entertainment lounge. Its that same old story, people with young children eat early then go hog the seats in the entertainment lounge and the people that the evening entertainment is aimed at cannot get a seat for children, sometimes sleeping in chairs. Other hotels have successfully employed systems where children under a certain age have had to be out of the entertainment lounge by a certain time, usually around 10pm which addresses this issue well as long as its plainly stated in the hotel description before booking. Away from the the hotel, be sure to visit Puerto del Carmen old town on a Friday night which is market night and the atmosphere is excellent. Don't want to come across too picky as like I've said, we've had a great time at the Los Jameos but some of the things I pointed out were echoed by others when talking around the pool etc. which maybe should be brought to the attention of the hotel management. Don't worry though if you are already booked, you will have a superb time. Just get one of your party to eat early and save you a seat in the entertainment lounge.

Room Tip: From what I saw, most rooms seem to have good views. In general, pick a higher floor for less noise.
  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
7  Thank MrMrsandChild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this reviewResponded 11 August 2014

Dear Seaside Los jameos Playa Guest,

Thank you for having been our guests and for sharing your valuable feedback.

We are glad that your family thoroughly enjoyed their stay and that you found our team to be “second to none”- a great motivation for all of us!

It is a pleasure to read that you appreciated the quality and variety of our cuisine. Pleasure understand that we put a great emphasis on using high quality, fresh products and that waiting times may occur at our show cooking stations as our Chefs are preparing grill specialties to the wishes of our guests, cooked-to-order.

The swipe card system has been chosen because it serves as many of our guests consider it to be uncomfortable to wear wristbands during the entire stay inside and outside the hotel, while it moreover serves as an internal stock control system. In line with our commitment to high quality and to serving guests on half board and all-inclusive equally, we prefer offering a personalized service for beverages at our hotel.

Rest assured that we will share you comments of our entertainment programme with the respective department, as we continually adapt our selection of acts and shows to the wishes of our guests. On a future visit please do not hesitate to contact our staff, should you encounter difficulties in finding seats in the Berlingo Bar. Our team will be glad to furnish you with additional seats.

Thank you for your constructive feedback which helps us to optimize the guest experience day by day.

We truly hope to have the privilege of welcoming your family back for another excellent holiday in Lanzarote.

With kind regards,

Beate Reber-Sekula
General Manager Seaside Los Jameos Playa ****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014 via mobile

The hotel and location was excellent food was fantastic so much choice meats salads deserts if people complain they are obviously fussy the choices was fantastic every evening carved chicken beef veal lamb pork steak veg salads fish and all tasted perf

Stayed: July 2014, travelled as a couple
4  Thank Lesley A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this reviewResponded 8 August 2014

Dear Lesley,

Thank you for this 5* review!

It is a pleasure to hear that our Chefs were able to delight your taste buds with the extensive choice and high quality of our cuisine.

We hope to get the opportunity to pamper you again during a future stay in Lanzarote and extend our best wishes to you.

Beate Reber-Sekula
General Manager Seaside Los Jameos Playa ****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

I have just returned from a blissful week with my family. I have nothing but positive things to say about this hotel. Firstly, the staff; pleasant, polite and incredibly hard working. The selection of food is superb, and I felt it catered for every type of taste. We had a family room in a quiet area to the back of the hotel which was kept very clean. The children's club staff were also very good and worked tirelessly to keep the children entertained. I have been going to lanzarote for nearly 20 years and would rate this holiday as one of the best I have ever had.

For my needs, it ticked all the boxes. I would definitely come back.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank irisCork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this reviewResponded 8 August 2014

Dear Iris,

Thank you for choosing our Seaside Los Jameos Playa **** and for this great review.

How lovely to hear that you keep such good memories of your recent stay with us. It is great to hear that you enjoyed a blissful week with culinary highlights and that our services and facilities exceeded your expectations.

We will be happy to share your compliments with our mini club team who works dedicatedly to keep our little guests entertained and make sure that the whole family is having an enjoyable time at our hotel.

We hope to have the privilege of renewing this experience on the occasion of another family vacation in Lanzarote.

Warmest regards,

Beate Reber-Sekula
General Manager Seaside Los Jameos Playa ****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014 via mobile

Just got back from staying a week at this hotel. I'm a single dad and took my 7 year old daughter and 14 year old son away with me.

This hotel is nothing short of fantastic! The staff are brilliant and always happy and helpful. The food is possibly the best I've eaten at an all inclusive hotel. There is so much variety and it's all excellent quality. The rooms are lovely and made up for you every day. The pool and pool areas are clean, safe and very nice. You never feel like you have to watch the kids constantly. It's a perfect place to take children away as there's plenty to keep them entertained and happy.

The night time entertainment is the usual hotel fayre, not Oscar material but it's not bad and the attentive staff always make sure you're never without a drink and wait on you so you never have to move!

I've been to 2 other hotels in the Los Pocillos bay but I will definitely come back here again without a shadow of doubt. Loved it!!!

Stayed: July 2014
1  Thank Leon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this reviewResponded 8 August 2014

Dear Leon,

Thank you for having been our guests and for sharing your impressions with the traveller community.

We are so happy to read that your children and you loved our hotel and thoroughly enjoyed your time with us. As a family hotel we take our responsibility of safety very seriously to also provide parents with a carefree and relaxing stay.

Our team will be pleased to learn that their attentive and cheerful attitude could contribute to a lovely stay.

We place a great emphasis on food quality and are delighted that you were fully satisfied with the variety and quality of our culinary offerings.

The team and I are already looking forward to your return and send our kind regards to your family.

Beate Reber-Sekula
General Manager Seaside Los Jameos Playa ****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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