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“Great short break”

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Seaside Los Jameos Playa
Ranked #9 of 94 Hotels in Puerto Del Carmen
Certificate of Excellence
GreenLeadersGold level
Cardiff, United Kingdom
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Great short break”
Reviewed 24 August 2014

Stayed at Jameos Playa with my mum and two-year-old son in mid-July. Excellent location, the beach and enough small shops are right outside the hotel. The room had everything we needed, was clean and fresh and we had two sun loungers on our balcony which were really welcome. Food was great at all times and never repetitive, though I was there less than a week. The children's facilities were also great, lots to do even for little ones and really good dedicated evening entertainment (separate to the other shows). Would definitely return.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Victoria L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, 29 August 2014
Dear Victoria,

We wish to thank you for this great review of your recent stay and for sharing your experience on Tripadvisor.

It is excellent to know that you have found your room clean and fresh and we will forward your praise to our housekeeping team.

As a family hotel, we strive to offer a diverse programme for adults and children alike and are happy to read that the facilities in and around our hotel provided a fun environment for your family.

Again, thank you for your friendly review and we are all looking forward to your return.

Kind regards,

Beate Reber-Sekula
General Manager Seaside Los Jameos Playa ****
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London
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 24 August 2014

Just returned from a great stay at Los Jameos. We have stayed twice before and obviously thought it was great as returned for a third stay. This time was even better. I didn't think there was room for improvement but improve they have. The food is outstanding, service impeccable, very clean,the improvements are with the animation team and the addition of wifi. The entertainment for kids and adults was fantastic. The kids disco, galactarium, Chinese acrobats, magic, bouncy castles in the pool and out, football, wii competitions, Zumba, yoga, aqua, tennis just to name a few. My kids cried as they left.

Room Tip: La gomera is a quiet side of the hotel away from the bar.
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  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank LK30London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, 26 August 2014
Dear Seaside Los Jameos Playa Guest,

Thank you so much for taking the time to leave us your feedback about your third stay with us!

What a pleasure to hear that you have found your holiday even improved in comparison to you previous great vacations at the Seaside Los Jameos Playa****.

Thank you so much for mentioning the outstanding food, the impeccable service and the great entertainment. Your kind words are highly appreciated!

We hope you will visit us again soon!

Sincerely,

Beate Reber-Sekula
General Manager Seaside Los Jameos Playa ****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 August 2014

My husband and I and our 2 children aged 10 and 6 have just returned from a 10 day stay at this hotel and although I have never felt the need to write a review before, I feel this deserves one!
From the minute we arrived in the hotel which wowed us as soon as we walked in, we received a lovely welcome from the friendly reception staff as well as a glass of bubbly for us and orange for the kids and this was just the start to a fantastic holiday. I cannot fault this place at all, the rooms were lovely and spotlessly clean, the food was amazing, if I'd have stayed much longer I dread to think how much more weight I'd have put on, although there was a very healthy selection of food to choose from too, it was all just so good I wanted to eat everything! The drinks were proper drinks and not the cheap stuff you usually get on an all inclusive holiday. The pools were lovely and clean, there was so many things going on throughout the day you could never be bored and all the staff worked tirelessly and were so friendly.
My kids had the best holiday ever in their words and this was mostly down to the fantastic staff in the mini club especially Jessie and Mario who my kids adored and I can't thank them enough for making it so much fun for them they really were amazing. We all thoroughly enjoyed the evening entertainment, especially the white party night which was fantastic fun and also the magic show and Mr Jameos Playa which I managed to get my husband involved in, great fun!
Overall I would say this is a fantastic hotel, worthy of a 5 star rating, the extra touches go a long way and I would recommend it to anyone and actually be quite envious of anyone who already is going! We loved it so much we're already looking at booking for next year which we have never done before as we like to try different places. The only small thing I could hope for on our next visit is to maybe get a room on a higher floor as we were on the ground floor and although the view of the palm trees was still lovely we didn't get much sun on our balcony and we do love a sea or pool view.
Well done to everyone involved in making this hotel so fantastic, keep up the hard work because it really is appreciated and you should be very proud to work in such a fab hotel, thank you all for making our holiday the best we've had we miss you already! ;-)

Room Tip: All rooms would be lovely but if you like a view try and get a higher floor.
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Nikki G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, 26 August 2014
Dear Nikki,

Thank you so much for your lovely comments about the Seaside Los Jameos Playa****

We are thrilled to hear that we were able to wow you as soon as you have walked in and that your children said that it was their best holiday ever.

Our staff is the heart of our operations and we will happily share you special mentions with Jessie and Mario from our Mini Club to make sure they are recognized for their efforts to provide exceptional guest service.

For rooms with a nice view we recommend our double room type B (located in the 1st up to 4th floor) or type C rooms (located in the 2nd up to 4th floor), providing sea, garden or pool view.

It was a pleasure having you as our guests and we truly hope to have the pleasure of welcoming you back for another fantastic family vacation.

With best regards,

Beate Reber-Sekula
General Manager Seaside Los Jameos Playa ****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 22 August 2014

We have recently returned from a 11 night All Inclusive stay at the Seaside Los Jameos Playa, booked with Thomas Cook.
Pros:
-Excellent food, a huge choice, soups, salads, meats, fish, rotisserie, pasta, fruit, ice creams and cakes galore.
-Themed nights and gala nights with even more choice on food, every 2 weeks they do a Gala night with cakes that would put the showstoppers on Bake Off to shame!!
-Inside and outside restaurant
-Restaurant opens at 6.30pm (it is best during peak to go 6.30-7pm else you'll be queuing to get in)
-Good choice at breakfast including porridge, omelettes to order, smoothies etc, breakfast from 8am (for cooked food) earlier for just continental.
-Good range of evening entertainment - the Abba tribute band and the magician were excellent. In peak they do a carnival style parade which was excellent.
-Kids mini disco 8.15pm-9pm very good with all of the usual songs you'll be humming when you get home!
-Great location by the two lovely beaches
-Two large pools and one kiddies pool
-Free towels everyday- you just change them at the towel hut daily
-Safe deposit box is 2 Euros daily
-Cava or juice on arrival at a table in reception (you have to pretty much go and ask for it but its there)
-Excellent maid service with rooms cleaned to a high standard daily
-Free mini golf no deposit required just leave them your room number (even though not the best course)
-Two small bottles of red wine on the table and 2 bottles of water in the fridge in the room on arrival nice touch
-Transfer time from airport 10-15 mins
-If its your birthday or anniversary whilst there you get a special treat at your evening meal, table is decorated and you get sparkling wine in a chiller waiting for you.
-Every Thursday they had an inflatable bouncy castle in the pool for the children

Cons
-We emailed the hotel 6 months before arrival asking to have a family room instead of a standard room (we were 2 adults and a 9yr old), I also emailed the week before as a reminder and did receive an email reply saying that this had been put on the system. When we checked in we were told this was not possible as the hotel was fully booked, so even with an email confirmation this wasn't done. However this would have cost us an extra 18 Euro each per adult per night and we were told by another family that the family rooms aren't that much bigger. We were given a room with a full sea view (3111) so this made up for it and we saved 396 Euro which we spend on trips instead, so perhaps it was a blessing.
-The rooms are a bit dated and need modernising.
-The staff were very pleasant but there was one instance in the restaurant where the waiter took an English ladies plates away before she had finished because she had left the table to get something for her daughter and she also asked the waiter twice for the location of the teaspoons and she was ignored because he was busy - which i thought was rude.
-The pool and outdoor restaurant bars don't open until 11am. I don't have an issue with this but when you've had your breakfast at 8.45am and my daughter wanted a drink of water at 10am i couldn't get any (we'd ran out in the room as well). I went into the restaurant and asked one of the female supervisors if i could get a bottle of water and she said not until 11am when the bar opens! At the end of the day its the small things like this that annoy you when you've spent a lot of money on an All Inclusive holiday and you can't be given a bottle of water.
-Sunbeds - you have to sit on your sunbed until approx. 9.30am so if you put your towel on one and then go for breakfast it may have been folded up on your return. Most people didn't take a sunbed early on if it had a towel folded up on it but this caused problems in the afternoon as it makes you feel you can't leave them for too long. They need to work out a better system or put a note on the say if you are not back in 60 minutes then your towels will be removed. We sunbathed in the same spot every day, and you get to know others around you and we all looked after each others sun beds and kept an eye out.
-Hotel doesn't have courtesy rooms so if you have a late check out and they are fully booked you'll have to use the facilities in the gym area.
-Didn't see any lifeguards sitting around the larger 2 pools which I thought was very unusual, pool attendants walk round doing maintenance and sun beds etc but nobody sitting in a chair in the red and yellow t-shirts like you often see abroad.

Overall we had a great time and we will definitely be returning in the future.

Room Tip: We were in 3111 - had a sea view only
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  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
4 Thank Melissa11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, 26 August 2014
Dear Melissa,

Thank you for taking the time to write a review on Tripadvisor regarding your recent stay at our hotel.

Your kind words about the excellent food & choice, the good range of evening entertainment and the great location are highly appreciated.

Please accept our sincere apologies for our mistake in regards to the upgrade to the family room. This should not have happened! Furthermore we would like to apologize about the incidents described in the restaurant. Breakfast is available until 10:30 a.m. and of course drinks may be ordered until that hour. Since this is not the service we strive to deliver be assured that we will immediately follow up on this.
Due to complaints about the reservation of sunbeds we tightened our non-reservation policy during the high season, enabling all of our guests to enjoy a sun lounger. Until 10:30 a.m. all towels will be removed from unused sunbeds, after that we fold them with a note stating that we will completely remove the towel an hour later.

Normally our guests having a late check-out can use one of our regular hotel rooms, but because our hotel has been fully booked on your departure date, this solution has unfortunately not been possible and we hope for your understanding.

Furthermore please be informed that our pool attendants have first aid training in case there is an accident

Again, thank you for your valuable feedback which will be shared with the team in order to improve our facilities and services.

It is a pleasure to learn that you overall had a great time and will definitely be returning in the future. Hope to see you soon again!


Warmest regards,

Beate Reber-Sekula
General Manager Seaside Los Jameos Playa ****
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Essex, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 August 2014

Recently returned from a family of 7 for a week with myself, husband, young adults and grandparents. We found the hotel very family friendly and good for all ages. All staff were very friendly and work hard. The food was out of this world which was the best all inclusive we had been to for food. Food was varied each night, I.e. Asian, French and Italian themes but at the same time always having usual food I.e. steak, chicken, pasta and salads, never went hungry! Standard Rooms were kept clean and tidy and were nice. On request we contacted the hotel prior to arriving as it was my mothers birthday so they arranged a cake and decorated a table for us. One negative but not a major impact, we struggled to connect to wifi whilst in rooms, but seemed okay around the lobby etc. We didn't have problem getting sunbeds around 9am after breakfast but to keep them you cannot leave the towels unoccupied till half 10 or the staff will remove your towels. Did see the odd traveller at their sunbeds at 7am lol! Overall fantastic holiday and we rarely book to go back to the same hotel but will be booking to go back tomorrow!

Room Tip: Tenerife block very good
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  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, 26 August 2014
Dear Kim,

We truly appreciate your 5* review of your recent stay with us and wish to thank you for your friendly comments.

How lovely to hear that your family enjoyed our variety of culinary offerings as well as the attentive service rendered by our team. We are very glad to have been able to contribute to your mother’s birthday celebration.

Please accept our sincere apologies that in some rooms the free wifi did not work perfectly; in particular rooms with large palm trees in front of their balconies/ terraces. We are currently working to find a solution to this issue.

Again, thank you so much for this wonderful review. The team and I look forward to welcoming you back in the new future.

With kind regards,


Beate Reber-Sekula
General Manager Seaside Los Jameos Playa ****
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Durham
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 August 2014

We stayed middle July 2014 and booked through Thomson's. Could not fault any of the holiday. We arrived around 10pm on Thursday 17th from Newcastle and were welcomed at reception with Cava and Orange juice for my 7 year old Daughter. Check in was easy and my Daughter was given an inflatable blue sea horse which she was very happy with. A Porter took our cases and showed us to our room which was on the ground floor at the back of the Hotel. Very clean with a lovely patio to sit out on.

We had missed our Tea with arriving late but the restaurant left us salad plates with various bread/buns and fruit for our supper which was a nice touch.

The pool area was spotless and my Daughter would have happily been in the pools all day every day if we had let her.

The Restaurant had lots to choose from Breakfast- I enjoyed the Omlettes that were made to order and the range of hot items ;- sausage, bacon etc.

Lunch and Dinner there was always steak/fish cooked to order and a good range of meats carved for you. The cakes were amazing.

The all inclusive drinks menu was also brilliant- Larger, Liquers, Cocktails (alcoholic and non alcoholic), there was a cheaper version of Baileys which was really nice, fizzy pop which came in the small glass bottles and water, Tea, Coffees my favourite was a Cold milk chocolate with icecream and spray cream this was delicious.

You can also get waffles and crepes by the bar between 3-5 everyday which is a great idea. You can help yourself to icecream during the day too.

An added bonus is that the hotel has a free self service laundrette (with free wash liquid) which I used so brought no dirty washing home with me.

We had a day at the Rancho Texas Park which I can highly recommend only a 10 minute drive from the hotel.

The beach near the hotel is a dark sand beach, we did walk around to Areceife one day along past the Airport which was a nice walk and there is a white sand beach there and some nice shops/restaurants.

I would defo return to this Hotel !

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank JulzNPete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, 22 August 2014
Dear Seaside Los Jameos Playa Guest,

Thank you for taking the time to review your stay with us.

We were thrilled that you find our hotel a gorgeous one. What a pleasure to read about your satisfaction in regards to the quality and choice of our cuisine and that you and your family enjoyed our spotless pools.

We are also glad that you found our self service laundrette very useful before your departure.

Again, thank you and we look forward to welcoming you back at Seaside Los Jameos Playa ****.

With our best wishes,

Beate Reber-Sekula
General Manager Seaside Los Jameos Playa ****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crewe, United Kingdom
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 21 August 2014

We (my partner and our 2 children) have just returned from a week all-inclusive stay at the Hotel Jameos Playa.
This review will echo most of the positive reviews already on this site.....I did read a few negative reviews before we went away but I suppose everyone is allowed to form their own options, even if they are wrong :)
So....the hotel is immaculate (thanks again for the free room upgrade :)), the pool area is great for kids and the food....well what can I say?? Let’s put it this way, I'm now on a serious diet, the food was fantastic, by far the best all inclusive food I've ever had (far better than the 5* hotels that I've stayed in!)

I did hear a few people complaining about the sunbed situation (and I think a few reviews on the site mention it) but is really simple.....like all hotels, at busy times of the year there is only going to the limited number of beds by the pool.
You will need to get up and be at poolside before 7:30am to secure a bed if you want to be right next to the pool....if you don’t mind being on the second row or further back then have a lie-in!!
There are always beds free just maybe not where you'd like....this is not the hotels fault!!

Tips:
If you want a bed by the pool, get up early
There is no need to pay premium prices at the on-site shop, there are lots of shops/supermarkets/chemist just 3 minute walk away
If you go to the water park (as we did), reception will give you the bus times and they will even do you a packed lunch
Try to avoid busy eating times (if you want a table outside without any long queues), we found eating before 8pm was perfect - I didn't note the ladies name how organises the tables in the evening but she was excellent!!!

I can't fault this hotel, this location or the staff....everything about the Hotel Jameos Playa is brilliant!!

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JohnJo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, 22 August 2014
Dear John ,

Thank you very much for having chosen the Seaside Los Jameos Playa **** and for taking the time to review your recent stay.

We are glad to hear that you spent a fantastic family holiday on and that you particularly appreciated our high quality gastronomy, the pools and the attentive services provided by our great team.

We would also like to thank you for your valuable tips about less frequented hours in our restaurants and for mentioning that there are always free sun beds available.

Your kind word about the good job of our management team are highly appreciated and will be shared.

Once again, thank you for your friendly and helpful review and we hope to get the opportunity to welcome you back in the near future.

With kind regards,

Beate Sekula
General Manager Seaside Los Jameos Playa ****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Seaside Los Jameos Playa

Property: Seaside Los Jameos Playa
Address: Playa De Los Pocillos, 35510 Puerto Del Carmen, Lanzarote, Spain
Region: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Puerto Del Carmen
#2 Romantic Hotel in Puerto Del Carmen
#3 Family Hotel in Puerto Del Carmen
#3 Green Hotel in Puerto Del Carmen
#5 On the Beach Hotel in Puerto Del Carmen
#6 Luxury Hotel in Puerto Del Carmen
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Seaside Los Jameos Playa 4*
Number of rooms: 530
Official Description (provided by the hotel):
The Seaside Los Jameos Playa is located alongside the beach of Los Pocillos in the quiet area of Puerto del Carmen. Architecturally inspired by the island style, the hotel has magnificent pools set in extensive landscaped palm gardens. Hotel guests can enjoy a wide variety of sports activities and entertainment, suitable for all ages, even for the youngest members of the family. ... more   less 
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Also Known As:
Seaside Los Jameos Playa Hotel Puerto Del Carmen
Los Jameos Playa Lanzarote
Seaside Los Jameos Playa Lanzarote/Puerto Del Carmen

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