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Reviewed 26 March 2018

Third successive year at this fabulous hotel, a birthday celebration in 2016 and this year a ruby wedding and every time the Los Jameos Playa does us proud - thank you so much. Everything from bar to waiter service is first class. Francisco and Jolande in the dining room were especially brilliant but so were many others. A lovely room, great food as well as terrific service all made for a fabulous celebratory break which we thoroughly enjoyed.

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank johnjcollins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Director General at Seaside Los Jameos Playa, responded to this reviewResponded 2 April 2018

Dear John,

Thank you so much for your 5 star review posted on Tripadvisor and for your unconditional loyalty. It is to guests like you that we owe the success of our Seaside Los Jameos Playa****.

To hear that once again we were able to convince you and you found our hotel to be fabulous is a delight. Your comment regarding our first class service makes us very proud and especially Jolande and Francisco were very happy to see there names in your review and are already excited to welcome you back in the future.

Furthermore I am glad to hear you appreciated our food so much since our chefs are very passionate about their work and love to spoil our guests with lavish buffets and high- quality delicacies.

It has been a pleasure for us pampering you and we all are already looking forward to having you back with us soon.

Kindest regards,

Beate Reber-Sekula, General Manager Seaside Los Jameos Playa****

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Reviewed 23 March 2018

At first acquaintance it is a very confusing hotel because it is constructed as a series of interconnected blocks. Finding your way around the badly lit corridors is difficult. Having said that it is a very good hotel with excellent staff and service. The grounds are delightful, which is just as well as the beach outside is not the cleanest nor the most inviting. Bedrooms are spacious and very well fitted out each with their own balcony. The wi-fi is free (not very fast) but you have to pay for the use of the safe.
The dining room offers a buffet breakfast and dinner and the food is excellent, especially the prepared to order items (Meat, fish, omlettes etc). It is, however, not very spacious, especially the serving islands and during a busy period it gets very crowded (elbows are definitely required!)

Room tip: The end of the airport runway is not far away and aircraft take-off noise can be obtrusive. Seek advice from hotel before booking.
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank hetwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Director General at Seaside Los Jameos Playa, responded to this reviewResponded 27 March 2018

Dear guest,

Thank you for taking the time to post a review on Tripadvisor.

We are very proud to read that you found our Seaside Los Jameos Playa**** to be a large well run hotel and that you especially enjoyed the excellent staff and service. The satisfaction of our guests is of utmost importance to us and therefore you praise regarding our personnel is very much appreciated.
Furthermore, it is a delight to hear that you found our food to be excellent, since our chefs are very passionate about their work and love to spoil our guests with lavish buffets and high- quality delicacies.

However, I am sorry if the beach of Los Pocillos wasn’t to your liking. We usually don’t receive any complaints regarding the cleanliness of the beach.
Also, I regret if you found our hotel’s layout to be confusing. Our hotel is distributed in four-storey buildings around the pools and guests do receive a hotel map on arrival. Nonetheless, our personnel is always happy to assist our guests in anything they might need.

Moreover, I would like to inform you that the cost of the safe is due to the insurance cost of the items deposited. I apologize for any inconveniences caused in this regard.

Rest assured that all your comments and experience has been taken into consideration and will be used to improve where necessary.

Thank you again for your vacation at the Seaside Los Jameos Playa and for the evaluation, we appreciate it.

Kind regards,
Beate Reber-Sekula, General Manager Seaside Los Jameos Playa****

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Reviewed 23 March 2018

Lovely foyer area. We were welcomed with prosecco which was nice to have for the few minutes we were waiting. Reception staff very good.
It's a large hotel, set in blocks, so the bedroom was quite a walk from reception. Lovely room with a sea view, and plenty storage. Very clean too, but needs upgrading.
Food was good, with fish and steak cooked for you. That was great, but most of the food in the buffet was not hot enough. Lots of salad etc. Plenty seating... but this was feb. The queues for food were sometimes long, I don't think I would like to be there in high season!
Plenty beds by the pools, but once again i'd have my doubts about high season.
Good evening entertainment. Breakfast lovely.
About 1hr walk outside of puerto del Carmen. 5euro in a taxi.

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank mudbug2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Director General at Seaside Los Jameos Playa, responded to this reviewResponded 27 March 2018

Dear guest,

Thank you for taking the time to post a review on Tripadvisor.

It is a pleasure to read that you enjoyed your holiday with us and that you found your room to be lovely and very clean.
Furthermore, I am delighted to hear that you liked the food and the evening entertainment. In keeping with our motto of high quality and variety, we love to spoil our guests with good and fresh food.

Nevertheless, I regret if you found the food in the buffet to be luke-warm, as this is not the standard we strive to offer. Our trays are meant to keep our meals hot enough; nevertheless, I will review your feedback with the corresponding department to identify what could have possibly gone wrong.

Once again we wish to thank you for your friendly review and hope to have the privilege of welcoming you back in the near future.

Warmest regards,
Beate Reber-Sekula, General Manager Seaside Los Jameos Playa****

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Reviewed 22 March 2018

Our first visit in February to Los Jameos although we have stayed in this resort three times previously and know it well. Basically it has it all, especially if you like walking.
We had a 2nd floor standard room overlooking the pool with a lovely wide balcony.
Absolutely fine for a two week holiday with a big plus for the wardrobe hanging space often so inadequate in hotels these days. Reception staff and porter on welcome excellent. Reception staff were always most helpful throughout the duration of our stay and nice with it. Room maids often forgotten in reviews, were brilliant and quite a few times had our room cleaned whilst we were at breakfast.Hotel facilities all round high standard."all inclusive basis" so always visited the piano bar for pre dinner Cavas. Super atmosphere and very popular with guests
Ruth Aquera and Peter were star bar staff.. Musical entertainment here was excellent. Restaurant meals were some of the best we have had in a hotel of this category and we go abroad four times a year. Wine with dinner was very hit & miss. I could not drink the red. Rose and white okay generally. Cooking stations were outside so as we had a few dodgy weather days early on it was a bit wet & windy collecting food. Roast meats were very good but the fish cooked to order excelled. Lots of choice in quality vegetable dishes and it was good to see it was not just chips with everything. Getting a table inside could prove a bit difficult at times so it was a question of timing. Staff were friendly but Yolade Viera was simply exceptional and made our dining experience just that bit better with her cheery approach. Beware though of the 9pm Marie Selest syndrome when most of the waiting staff seem to disappear. If you happen to be taking a late meal you could find yourself looking around to find a waiter to fetch your wine. The entertainment in the Berlingo bar was also generally good with a bit of variety. Bar staff were a bit lacking on occasions as they were out serving at tables. We prefer to sit up at the bar so experienced a few delays at times. Everywhere was kept very clean and it was obvious that the management team were on the ball. We really enjoyed our holiday and would have no hesitation about returning or recommending this hotel to anyone wanting to stay in this resort. Simply a brilliant all round holiday enhanced by the quality of the hotel staff.

Room tip: No need to upgrade to get a good room
Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
11  Thank JBG1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Director General at Seaside Los Jameos Playa, responded to this reviewResponded 26 March 2018

Dear guest,

Thank you so much for your 5 star review posted on Tripadvisor and for your loyalty. It is to guests like you that we owe the success of our Seaside Hotels.

I am delighted to read that you found our staff to be excellent. Also I would like to thank you for highlighting that our Housekeeping department provided you with a brilliant service. Our top priority is to offer an exceptional service to each of our guest and it is very satisfying to read that this was your case. Especially Yolade, Ruth and Peter were thrilled about your kind words and to welcome you back soon.

Moreover, to hear that you think of our restaurant meals as some of the best you had in a hotel of our category makes us very proud. The exquisite gastronomy is one of the major trademarks of our hotel chain and it is nice to know that we could convince you with the quality of our products.

However, I am sorry to hear that you found it difficult to get a table. Please be informed that during a high occupancy we usually advise our guests to visit our restaurant before and after the peak times since it can get busy. Anyway our staff is always willing and happy to assist you in finding a suitable table so for your next visit please don’t hesitate to approach us directly.

We hope to be able to welcome you again soon and wish to thank you for having chosen the Seaside Los Jameos Playa****.

Best regards,

Beate Reber-Sekula, General Manager Seaside Los Jameos Playa****

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Reviewed 20 March 2018

This hotel has everything, down to the hard work of the staff. Could not recommend the hotel to highly. We will return as soon as possible.
The food is amazing and of excellent quality.
Entertainment is above average only act that would go for me is El Divo tribute act. Very poor not entertainment in my eyes and n noticed number of persons leaving the theatre. But this was the only downside the rest was fabulous.
I would have given it a 5 rating but for this act and some rooms poorly located.
My advice go and try this hotel you will not be disappointed at al brilliant

Room tip: go for level 3 or 4
Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank terrytach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Sekula, Director General at Seaside Los Jameos Playa, responded to this reviewResponded 22 March 2018

Dear Terry,

Thank you for choosing to stay at the Seaside Los Jameos Playa**** and for taking the time to tell us about your experience.

It is a delight to read that you found our hotel brilliant and that you are already planning to visit us again.
Moreover I am very pleased to hear that you enjoyed the food and that our staff could contribute to your successful vacation. To provide our guests with a unique culinary experience and a highly customized service is of utmost importance to us. We hope you felt right at home and well looked after at all times.

How nice of you to state that our entertainment was above average. With a vast selection of evening shows we do our best to meet all preferences. However, it is a pity that the act “Il Divo” couldn’t live up to your full expectations.

We truly hope to have the privilege to welcome you back in a near future and to provide you with another faultless holiday in Lanzarote.

Kindest regards,
Beate Reber-Sekula, General Manager Seaside Los Jameos Playa****

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