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“Fab Holiday!!!!”
Review of Hotel THB Flora

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Hotel THB Flora
Ranked #33 of 92 Hotels in Puerto Del Carmen
gloucester
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Fab Holiday!!!!”
Reviewed 31 July 2014

Returned from Hotel Flora on 27th July 2014, myself partner N our 7 yr old & 4 Yr old, had a fantastic time, Staff where amazeing, work long hours however always happy to help if needed, Life guard removes towels off sunbeds if people had not returned!!! I ALWAYS ended up with a lounger for the 10 days we stayed, because it goes noticed if you are not being greedy by grabbing loungers 1st thing in the morning & dissapearing for a few hours expecting your towels to still be waiting for you!!!! We arrived on the 17th so just before school holidays so wasnt too busy, didnt have to queue for food/drinks etc. It got busier nearer the end of our stay!! had an upstairs room on arrival however asked if we could change to ground floor, not a problem whatsoever!!! Food was good always something nice. Kids entertainers are fab, My Daughter loved them & My son loved the x box up in reception!!!! Swimming pool is lovely, lots of activities going on throughout the day. Music played around the pool. Overall stay was fab I would definately return to this hotel again. Restaurant Manager was lovely N so was all the staff n The chef. Fab holiday overall. x

Room Tip: Had a corner room 134 by the kids waterpark, lovely little corner Bright n sunny at tea time if u wa...
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank nevilleGloucester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FcoJavierMartinez, Gerente at Hotel THB Flora, responded to this review, 1 August 2014
Dear Guest:
what can I say......Thank you, so much for the kind comments, it´s a nice feeling when someone tells you that you are doing a good job.
Do not hesitate to contacting us directly for next ocassion......flora@thbhotels.com

Kind regards
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2014

We enjoyed a fantastic week there. Staff.food.cleaneass was fab....never hungry or thirst....one complaint ..we could never get a sun bed to lye on.i think staff members were putting them away for friends. .so I think ever room should be allocated bed's. .we will be back again. .fantastic place

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bundoram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FcoJavierMartinez, Gerente at Hotel THB Flora, responded to this review, 1 August 2014
Dear guest:
so glad that you enjoyed your holiday at THB Flora. I´m seriously thinking about providing sunbeds to every single apartment but being honest, people want to be right next to the pool and I have not enough space for all of them..
Nevermind, happy that you didn´t let the issue with the sunbeds spoil your vacation.
I hope to see you back around un the near future.
Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradford, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 July 2014

The Flora is a good, basic hotel with nice food and very pleasant staff.
Luckily we stayed in the annex appartments at the other side of the main road (accessed via a tunnel under the road) because the main pool area was just manic. People were queing for sun beds an hour before they were unchained at 9 o'clock.
The annex has its own pool area with a limited number of sun beds. Notices are attached to the sunbeds indicating they cannot be reserved but unfortuntely the notices are ignored and most sunbeds are reserved in the early hours of the morning. Like everyone else we had to do the same which did take the gloss off our stay at the Flora.
Because of this we will not be staying at the Flora again, nor would I recommend it to anyone else.
Sorry, a good hotel spoiled

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank 100travelman2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FcoJavierMartinez, Gerente at Hotel THB Flora, responded to this review, 1 August 2014
Dear Guest:
so sorry that you let the issue with the sunbeds to spoil your holiday. Honestly we do our best to provide the best service that we can, but I hope that you understand that there´s no phisical space to place sunbeds for every guest, so we have to call people´s education and behaviour not to reserved them when no in use. But people just don´t pay attention to it.
thank you for choosing us anyway and thanks for the kind comments as well.
regards
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2014 via mobile

Rough families fighting for sunbeds quiet pool was good if you prefer a more chilled holiday. Went to lanzarote twenty years ago with my mum and dad and not a thing changed. Lovely beach and texas rancho was a great day out. Went to playa blanca for the day too and that was very nice but slightly more expensive. Hotel was basic but clean.

Stayed July 2014, travelled with family
Helpful?
1 Thank Heather M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FcoJavierMartinez, Gerente at Hotel THB Flora, responded to this review, 29 July 2014
Dear guest::
thank you for the kind comments.....we only hpe that you don´t wait another 20 years to visit us again :-).
Hope to see you back around soon.
regards
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scotland
Level Contributor
121 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 23 July 2014 via mobile

Went here for 2 weeks. 3 families with kids. We did have a great holiday. Check in was quick and staff very friendly. Rooms very basic with plently of room. They were cleaned most days except Wednesdays and Sundays beds made, clean sheets and towels can't fault the cleaners. We were in roon 144 next to splash park we had no problems with our room there is no air con in room left our window opened.
We were AI food was ok always plenty to choose from. Snacks in the morning so if you miss breakfast you can get something from 10.30. Drinks good but do watch they are strong. The bar staff were all excellent and work long hours.
The pool area is good but getting sunbeds is a real issue. They get stacked up at night and you need to get down early and wait for them. Its around 9 once pool area is cleaned you can take them. It is a rush. They need to buy more beds as there is not enough to go around. The beds need a good clean!!!
The entertainment team work really hard lots of daytime activities for all ages. At night is not very good. They do a mini disco for the younger kids which they do like. Some of the shows are terrible we went back to our room and sat outside.
This was my first visit to Lanzarote and loved it will go back but not to this hotel as I will go self catering next time.

Stayed July 2014, travelled with friends
Helpful?
2 Thank steph27Scotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FcoJavierMartinez, Gerente at Hotel THB Flora, responded to this review, 28 July 2014
Dear Guest:
thank you so much for the kind comments. We are very glad that your family had a good time here........
If you want to come back to the Flora, please contact me directly as we also work on self catering or B&B basis....

Hope to see you and your family back around in the near future.

regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Runcorn, United Kingdom
Level Contributor
66 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 22 July 2014

We arrived at the THB Flora and the staff were falling over themselves to help us get the best room as have had an accident within the last two weeks of going on holiday and still on clutches, They changed our room from over the other side of the road as they said it would be better for me to be able to hobble to the pool (tell you about that in a minute).
Our room was fine could of done with a few more kitchen items but when we asked at reception for extra pillows they were in our room by the time we had unpacked. All the staff were friendly and couldn't do enough for all of us. The maid was really nice and done a a fab job.
NOW the swimming pool: You have to get down there by at least 08.30 and then you have to wait until the pool area is swept and mopped as the sun beds are all tied up and then it's a mad rush to make sure you get a bed and the space to place all your beds together,They should maybe put the beds out the night before and then not allow guest to put they towels on the beds as this way around just does not work. But the beach is a good idea, but the only thing is the sand it is HOT HOT HOT and the price of the beds was different each day, It is 4 euros for each sun bed and 4 euros for an umbrella when we said we didn't need the umbrella we still had to pay for it, I think you should just get an umbrella as the heat is so intense in the afternoon (and it helps your feet cool down). The descent down to the beach was hard work and didn't even attempt to do the walk back up the hill as a taxi was only 4 euros and after a relaxing couple of drinks and people watching along the strip was well worth the few coins.
Didn't eat at the hotel but spoke to a few people around the bar/pool area and they said the AI food was fine but a meal can be so cheap down on the strip that they didn't spend that much time in the hotel restaurant .We had some great meals in our holiday that will need to unpack before i name the best places we ate as all the restaurant cards are packed away. All in All a great holiday arrived home around 6 hours ago and want to be back there xxx

Room Tip: Room by the pool areas may give you an advantage for the sunbeds
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank michele h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FcoJavierMartinez, Gerente at Hotel THB Flora, responded to this review, 28 July 2014
Dear Guest
thank you so much for your kind comments. We feel our job is done when any of you goes back home with a smile in the face and wishing to come back......
DO not hesitate to contacting me directly if yu havce any queries or request for next visit (soon we all hope).

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barnsley, United Kingdom
1 review
Reviewed 22 July 2014

Just returned back from an amazing holiday in PDC. 6 girls aged 18-22, all inclusive, 10 nights

The hotel it's self is lovely, nice big rooms and managed to get three rooms together without even asking. The pool area is nice, could do with more area for sunbeds but no major problems. Also you have to be up queuing for beds in the morning or you won't get them, the life guards remove towels if you leave them unattended for too long so watch out for that.
The food was themed differently each night as was nice most of the time, some weird mixes of food but still nice. We arrived after dinner and as we were all inclusive they had a packed lunch waiting for us which was a nice touch.
They have a big selection of drinks however they are extremely strong and that's coming from 6 young northern girls who like a strong drink, but they were sometimes undrinkable because it was nearly straight vodka, shouldn't really complain.


The staff were amazing, the animation team are great for the kids and adults alike we were up doing the morning dance every morning with them. The amount of effort and enthusiasm they bring is really admiral even when it's us asking Luis to teach us spanish at 2am. The bar staff are just as lovely, especially Pedro ;)

The resort is good for all ages and is a 15-20 minute walk away. Sunset beach is a must, great staff and music quiz with lots of free drinks and their Sunday dinner is amazing.
Also we thought the resort wouldn't have much nightlife for the younger generation but we happily found a bar crawl which entertained us for the evening €10 each get tickets from sunset beach and it's a night you would forget.


Overall fab holiday made even better by the staff at the flora... Luis, Christopher and Pedro. Not forgetting Vanessa and Nina and the rest of the bar staff. Would definitely go back

  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Beth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FcoJavierMartinez, Gerente at Hotel THB Flora, responded to this review, 28 July 2014
Dear guest:
thank you for the review...we are so glad that you enjoyed it and want to come back....that´s what we are here for....

regards from Lanzarote
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel THB Flora

Property: Hotel THB Flora
Address: Reina Sofia 25, 35510 Puerto Del Carmen, Lanzarote, Spain
Region: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 92 Hotels in Puerto Del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel THB Flora 3*
Number of rooms: 208
Official Description (provided by the hotel):
Hotel THB Flora, located in Puerto del Carmen, is a settlement of studios and apartments with beautiful gardens and a multitude of services to offer a unique experience for your next holiday in Lanzarote. Relax in our beautiful pools and participate in our complete entertainment program of activities for adults and children. You will discover that the THB Flora Hotel is the perfect place for a holiday with your family or friends. ... more   less 
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Also Known As:
Thb Flora Puerto Del Carmen
Thb Flora Hotel
Flora Apartments Lanzarote
Hotel THB Flora Lanzarote/Puerto Del Carmen

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