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“excellent!”

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Costa Sal Villas and Suites
Ranked #3 of 91 Hotels in Puerto Del Carmen
Certificate of Excellence
Stoke-on-Trent, United Kingdom
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“excellent!”
Reviewed 16 June 2014

stayed here last august, for a week, and regretted not booking for 2, very clean, food was amazing, the staff were VERY cheerful and helpful, glad too say we've booked for 2 weeks in august, cannot wait too go back!!!

  • Stayed August 2013, travelled with family
    • Value
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Helpful?
5 Thank 831kez77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Belfast
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 16 June 2014 via mobile

Just back 12th June. It's simple, stylish apartments/complex. Suitable for all,couples like ourselves, families etc. Everybody from reception,bar staff and staff made you feel welcome. A special note goes to maid service, totally efficiency and pleasant manners. We will be back.

Stayed June 2014, travelled as a couple
Helpful?
5 Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Motherwell, United Kingdom
Level 4 Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 12 June 2014

Just stayed here for a week and wished it had been longer!.We stayed in a 2 bedroom bungalow.The complex is absolutely spotless,our bungalow was spacious,beds were comfy,ordered extra pillows which they brought right away,kitchen was very well equipped,bathroom had large walk in shower,TV had british channels and great reception!.We booked half board and were so glad we did as the food is really good quality and varied.You can order from set menu or daily specials.The staff at this complex are fantastic,probably some of the best I have come across in my travels,genuinely caring and always some good banter each day when they get to know you.Although there was renovation work going on in the main reception dining area,this did not in any way interfere with our enjoyment and should be completed within the next week.We found the on site supermarket to be very competitively priced against those outside and also the drinks at the bar were good value.Only slight down side for us was the fact that we got there in the dark and found it very difficult to find our bungalow,also one of our party has slight walking difficulties so with 3 suitcases and a large complex to navigate without a porter was a challenge,although the girl at reception did point out clearly where our bungalow was,but my map reading skills are rubbish so took a while to find.I did point this out to the MD of the complex and she really listened,took the fact on board and asked our opinions about how certain things could be better!.Your well run complex is a fantastic place to stay,great value for money and we cannot wait to come back,thank you for a lovely holiday experience!

Room Tip: The bungalows are all at the bottom of the complex which is not as steep as the apartments,also ther...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
7 Thank maddison90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Limerick
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 June 2014

Stayed there in March 2014 and had a wonderful holiday thanks mainly to all the staff in the Costa Sal. The reception, bar and restaurant staff are extremely helpful and a pleasure to deal with.
The pools are large and very well looked after and the apartments are spacious and clean.
Food in main dining area and restaurant is excellent.
I cant fault the location, the complex, the apartment or the staff in any way. A truly enjoyable stay and cant wait to return- 10 out of 10

Room Tip: The complex is quite large so for elderly travellers, I would advise apartments close to reception
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  • Stayed March 2014, travelled with family
    • Value
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Helpful?
3 Thank DSFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerhanlon, Commercial Director at Costa Sal Villas and Suites, responded to this review, 11 June 2014
Thank you for your glowing review and for taking the time to write it.
We are all smiling again this morning after reading your comments.
The staff love to get recognition. And from the time you arrive to be greeted by reception to the service you get from housekeeping, and in the bar and restaurant, we do our best to make sure it is all excellent.
We are delighted you found the food excellent, and I will pass your comments on to Dominic our Head Chef.
We hope this will be the first of many visits to us, and we look forward to welcoming you back in the future. Thanks again for your wonderful comments!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 June 2014

Just arrived back from Costa Sal Suites, It was my first time there and I was not disappointed. Have to say the place was immaculate and the staff were the friendliest I have ever come across, Nothing was a bother to them and they all seemed really happy in their work. Have to give a special mention to Irene the bar and restaurant manager, she looked after us really well and is most definitely an asset to the place. Will definitely be coming back and hope I get another room upgrade when I do. Best holiday I have had in years. Thank You.

  • Stayed June 2014, travelled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
4 Thank sharon m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerhanlon, Commercial Director at Costa Sal Villas and Suites, responded to this review, 11 June 2014
Well Sharon Mc! We hope this is the first of many visits! And that you will join the ever expanding Costa Sal Family!
I spend a lot of time on this forum. Of course reading and replying to our reviews.
But also reading the reviews from our competitors!
We are always striving to improve our service. From the wonderful reception staff managed by Mercedes, to the Housekeeping managed by Maire. Maintenance By Ceasar. And now the Bar and Restaurant as you pointed out managed by Irene. We all are so proud that we get recognised for our hardworking Team, and reading the comments from most of our competitors ( I say most as not all!) this is what makes us stand out from the crowd.
Irene only joined the team a couple of months ago. And as you rightly point out, she is an asset to the business.
We would all like to thank you for taking the time to share your " Costa Sal Experience" with other future guests.
Without the comments from all our happy holidaymakers, we would not be at the Numebr 1 position on TripAdvisor. So thank you from all the team. See you back soon we hope.
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Cork, Ireland
Level 3 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 9 June 2014

Visted Costa Sal apartments in Matagorda, in Lanzarote recently and was very pleased with everything there.
Everyplace was spotless. We had a two bed apartment with sitting out area to the rear. Full kitchen, spacious sitting room and two nice sized bedrooms but only one bathroom which is not suitable for 4 women getting ready to go out ! Lots of space around the pools and plenty of sunbeds at any time of the day. It is just a few minutes walk off the prom which is beautiful and spotless. The prom has walking and cycling lanes and no traffic, bliss for walkers as you can walk for miles to the right of left and very safe at any time. The main town Porta del Carmen is a 30 minutes pleasant walk, or €3.60 in a taxi, but if you like peace and space go to Matagorda which has a nice selection of pubs and restaurants. Highly recommend Costa Sal and its only 15 minutes from the Airport. The beach is huge and lovely for walking. The cost of living is very reasonable. We had breakfast and lunch in the apartment most days and eat out in the evenings couldnt believe the price of food and drinks. Food in the hotel was lovely and available all day. Wine about a third of the price of home.
The staff was very helpful without been in your face. Yes we will be back.

Room Tip: Rooms not a problem as situated back of the road.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank seater79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerhanlon, Commercial Director at Costa Sal Villas and Suites, responded to this review, 11 June 2014
Thank you for submitting such a detailed review and sharing it with hopefully lots more of our future Costa Sal guests.
Just to let you know, we do have 4 villa suites which have 2 bedrooms AND 2 bathrooms . And to top that off, they also have a hot tub in the garden! So you might consider this as an option for a future trip with the ladies!
I totally understand that one bathroom for 4 women to get ready is a bit limited!
The other option would be 2 one bed apartments.
if you are coming back, please contact me on geraldine.mcfadden@gmail.com and I can see what I can organise for you.
We are delighted that you found Costa Sal a lovely place to stay and that you were happy with your accommodation and that you enjoyed the food in the restaurant. We do hope you will tell all your friends and family about us and that we will see you back again in the near future.
Thanks again for taking the time to write your review.
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Llanelli, United Kingdom
Level 5 Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 8 June 2014

just returned from an 11 night stay at the Costa Sal in the Heart of the Whitsun holls , we stay in Puerto del Carmen every year but decided to venture out a little as the reviews of Costa (and the price ) were excellent !!!
Have to say we were a little gutted that we were so far out fron Puerto than we had liked to be but that's no reflection on the review this was our opinion we didn't like Matargorda commercial centre not really family friendly but the centre by the jameos was lovely and bike hire great especially riding right up to the airport, right back to reviewing the costa sa....
Irene, Fiona, Janice, Matt, Dave and of course Mandy and Andy lol TAKE A BOW !!!!!!! (so sorry if i have forgotten anybody ) they are all stars we travelled as a couple with a 7 year old boy and they are all so welcoming, seeing that we realised we were a little further out from puerto than we had liked we decided lets stay put and taste the wares of coopers bar and ZEST oooh my word food morning lunch and night OUTSTANDING as we came with a minimal budget (again our problem ) we found the food prices a bit on the high side but hey we had a fully functional kitchen so we had plenty of options but the food was worth the extra seeing that most years in puerto we would eat cafeteria std so again we paid a bit moer we got a massive upgrade in quality food.
the weather wasn't brill for our 11 nights overcast gales and some rain clearing up towards end of the holls and I would sau sun worshippers costa sal is high up so the winds around the pool area are stronger than lower down closer to the beach, but the weather is the weather and cannot really be guaranteed anywhere so it doesn't come at the cost of the apartments
will I come back Yes do I still love pueto del Carmen main resort OH YES so il have to come back twice lol the reception will be awesome when finished...one criticism tho !!!!!!!
THE SUPERMARKET due to a 20 min round trip to matargorda comm centre spar a day, please nothing wrong with the prices but you need to stock up a little bit more and say stay open until 20.00hrs rather than 19.00 my opinion.....We stayed in room 310 as we didn't like the standard apartment (no sun ) we upgraded ithing it cost £140 but was worth it some get free upgrades but I guess being whitsun it was quite full the superior apartment we had 1st floor looked out at the pool and the restaurant and had the evening sun longer simply awesome
again any negatives on here are only an opinion on what we have tasted b4 on this isle and hey you cant get everything, but costa sal as a complex is absolutely outstanding staff reception cleaners all TAKE A BOW Matargorda we are sorry but we love del Carmen ....But wel be back
but I need to lose weight first lol

Room Tip: superior apartments are a must if you like watching the world go by if not villa or bungs
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank andrewpaul22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerhanlon, Commercial Director at Costa Sal Villas and Suites, responded to this review, 10 June 2014
Thank you for taking the time to write your very detailed and informative review on this forum. I am sure that many guests will find your comments very helpful. We are delighted that you enjoyed your stay so much and maybe next time you come, you can avail of the Zumba classes we have starting next week! To help our guests with their waistlines!!!
We are so proud to read that you found the food outstanding, and that you found it of a high standard.
All the Team were delighted to get a mention and as you can imagine, it makes them very happy to get recognition for their work.
We look forward to seeing you back with us in the future and would like to thank you so much for taking the time to write your wonderful review.
See you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Costa Sal Villas and Suites

Property: Costa Sal Villas and Suites
Address: Calle Diagonal 6 | Matagorda, 35510 Puerto Del Carmen, Lanzarote, Spain (Formerly Costa Sal Apartments)
Phone Number:
Region: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#1 Family Hotel in Puerto Del Carmen
#1 Romantic Hotel in Puerto Del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3 star — Costa Sal Villas and Suites 3*
Number of rooms: 160
Official Description (provided by the hotel):
Costa Sal.... The hotel that brings the definition " Home away from Home" to life! We pride ourselves on making our guests feel like family. From you arrival in our bright and modern reception area, where you are greeted by one of our very friendly receptionists. To the Bar/ Restaurant/ pool bar.You are always made to feel welcome and at home. We offer a wide range of options for single travellers, couples, friends and families. Everything from compact studios to luxury villas complete with hot-tub. Many reasons why our guests come back year after year! So read our guests feedback here on this forum. And get booking! ... more   less 
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Also Known As:
Costa Sal Apartments Hotel Puerto Del Carmen
Costa Sal Apartments Matagorda
Costa Sal Apartments Hotel Matagorda
Costa Sal Apartments Lanzarote
Costa Sal Lanzarote
Costa Sal Villas And Suites Lanzarote/Puerto Del Carmen

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