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“Fab time at Costa Sal”

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Costa Sal Villas and Suites
Ranked #3 of 91 Hotels in Puerto Del Carmen
Certificate of Excellence
Reviewed 8 August 2014

I travelled to the Costa Sal with 6 of my family and we all had an amazing time. As a travel agent I was keen to see what Costa Sal offered so that I could recommend it to clients on my return. From start to finish we were well looked after and all the staff couldn't do enough for us.

The rooms we were allocated were right by the pool bar and restaurant area, this was ideal for us as my mum has walking difficulties. The pool bar was very reasonably priced especially during happy hour, we had a fair few cocktails there made by Matt. We were on bed and breakfast and there certainly was plenty of choice from cereals, breads, croissants to the hot selection sauasages, bacon, eggs, beans. Plenty of juices to choose from and unlimited tea/coffee.

We only ate in the evening twice in our week, the BBQ night was brilliant and the food was without doubt the best I have tasted whilst on a holiday. On arrival your steak order is taken and once you receive it you can go up to the buffet and help yourself to chicken, sausages, potaotes, salad, pasta, bread, sweetcorn and loads more.

I have to say that I am more than impressed with all the Costa Sal have to offer and I won't hesitate to recommend and encourage my customers to book a holiday there for themselves. I am hoping to return early next year and can't wait to see how it looks once all the renovation works are complete.

Thanks to everyone at Costa Sal who made our holiday so enjoyable!!

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
5  Thank PippaHall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,436 - 1,442 of 2,231 reviews

Reviewed 5 August 2014

Just returned from a week at the Costa Sal. We had two superior two bedroom apartments and they were close to the pool restaurant and bar. The whole complex was spotless and staff were amazing! We stayed on bed and breakfast basis and feel that review wouldn't be complete without mentioning Fiona she is truly a star!
Well done everyone at Costa Sal we can't wait to return.

Room Tip: Rooms 211 and 215 are near pool and restaurant and bar s
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Service
4  Thank GC00per
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerhanlon, Commercial Director at Costa Sal Villas and Suites, responded to this reviewResponded 6 August 2014

Thank you so much for taking the time to write your review.
All the Team at Costa Sal are delighted you had a great holiday.

And what better endorsement than you saying you cant wait to return.

I will pass on your praise to Fiona. Our singing waitress!

Thanks again for taking the time out to share your experience on this forum, and we look forward to seeing you back again very soon

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Reviewed 5 August 2014

we have been going to Costa Sal for many years we love it so much we have 2 time share's on this complex.
The staff are"Outstanding" especially "The girls" in Coopers bar & Restaurant and Matt is fab ..
nothing is to much trouble for any of the staff
The food is wonderful and a great for a family holiday
We love the place .....and we will be going back next year

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
2  Thank tina c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerhanlon, Commercial Director at Costa Sal Villas and Suites, responded to this reviewResponded 6 August 2014

And we love your review!
Thank you for taking the time after your holiday to share your experience in Costa Sal. We are really so proud to read these wonderful reviews and it is great to know that our staff have helped make your holiday experience more enjoyable. I will pass on your comments to the girls and the lovely Matt!
Thanks again and see you next year.

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Reviewed 5 August 2014 via mobile

We stayed in one of the bungalows at the lower pool. Two adults and three children. Very friendly atmosphere with pool on our door step. Didn't even visit the upper pool once. Water in pool as very cold and could have done with the heating on even in high summer however. Overall great holiday, clean apartment, and very friendly staff.

Stayed: July 2014
5  Thank stuartnufc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerhanlon, Commercial Director at Costa Sal Villas and Suites, responded to this reviewResponded 6 August 2014

We are delighted you had a great family holiday with us in Costa Sal, and that you especially enjoyed the location of your bungalow. These bungalows are very popular with families with small children as they are located around the lower pool and you can sit on your terrace in many of them and watch the kids in the pool.
We actually have both pools heated to 22 or 23 degrees all year round. But if it is windy, this can result in the temperature dropping.Thank you for your great review and we hope we will see you back again in the very near future.

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Reviewed 5 August 2014

I am so pleased to be able to write this review as the complex seems to be getting better and better, as an owner (timeshare) I have seen many changes and improvements over the years. The Reception is now spacious and welcoming, the staff are friendly and will put themselves out to help whenever they can. I love the Zest Restaurant a wonderful menu and half board arrangement. We normally book for the minimum of 3 days half board so as to take in the local restaurants but will book for longer next time as the food is excellent. The site is very busy in July and August (school hols) and it pays to book for meals especially on BBQ and Sunday Roast nights. Many people have commented on the sun bed situation, this still goes on I'm afraid which does not directly affect me as I am not a pool person, this does need addressing as it is frustrating for those who do like it. Complain at reception and I am sure some one will review the pool area. There are many signs up asking people not to do this, but I fear that some plan should be put into practice to stop this. we normally hire a car and visit surrounding attractions and my favourite spot for lovely designer shops is Puerto Calero consisting of shops and bars, free parking available.

The complex has two pools the main pool being sea water and a small fresh water pool further down the site. There are lots of steps and would not perhaps suit some visitors who are not so nimble on their feet.

Our Air Con has been replaced and worked well and quietly. We haven't got anything negative to say about the Bungalows spacious and comfortable. Bedding and towels changed regularly and cleaning carried out well.

I don't think the Wifi is worth paying for as I didn't connect with it unless it was very early in the morning or late at night.

  • Stayed: July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Maggie55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerhanlon, Commercial Director at Costa Sal Villas and Suites, responded to this reviewResponded 7 August 2014

Thank you so much for taking the time to write your wonderful review.
We are so proud this summer with all the positive feedback we are getting. Actually this year in general.
The fact that we are Number 1 on this site of all hotels in Puerto del Carmen really is down to the great reviews from you our guests.
So a big thank you from us all.
Your heading really says it all. This year we have completely redone the reception area which has changed the whole feel of the resort,
Our guests are very pleased with the result.
The Restaurant this year has been busier than ever. And yes, as you rightly advise, booking a table is at this point almost essential.
It really is great to read all the feedback about the food and we are so glad our guests enjoy what we offer.
What can I say about the sunbeds?
Only yesterday, at 08.40, I had to remove about 20 towels.
It is clear to everyone that we have said the pool area is closed until 09.00.
We have chains to stop people coming in.But it seems people ignore this!
We are trying to find a way to deal with the age old sunbed booking problem. This has been a problem for years. Not only in Costa Sal.. But in all hotels. I. If we gather towels on empty beds then we upset guests who may have just popped in to get lunch. . We agree there are selfish people who never come back to the beds. And where possible, we do remove these towels. We have to find a way to deal with this without upsetting people who have only gone away for lunch. Last Saturday I removed 5 towels from sunbeds at 13.20 that had been reserved from 09.00. And the guests came to pick the towels up at 15.30! So that meant they had left the beds reserved for 6 an a half hours.
I spoke at our welcome drinks reception last night ( something we now have every Wednesday evening) and I asked people to please respect other guests. i also appealed to families with small kids, not to reserve beds for kids who spend most of the time in the pool. Or sitting on a sunbed with their parents.
This age old problem could be resolved with a little bit of consideration for fellow guests.
We do continue to try and find a solution.
We have a plan for next year to extend the solarium area and add more beds. So hopefully this will alleviate the problem.
Once again, thank you for your wonderful review and all of us at Costa Sal look forward to seeing you back in the very near future

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Reviewed 5 August 2014

We have just returned from one week , wish it had been for two ! The costa sal apts were excellent , lovely welcome. and very helpful staff, very clean and comfortable and great location. The pools were spotless and our 5yr old just loved the kiddies pool and we were able to get our sun loungers right next to the pool , by going down at 9am to place towels on them , which seems to be the habbit here,goes against my better nature but need s must . Not sure about the pool side entertainment , 2 days its bingo which is a bit loud , background music was a lot more pleasant. The food in the restaurant was lovely , but we were told to book a table by staff , which we did for 8pm and we didnt get our food till 9.30, which is an awful shame as the staff and food were great . everything else is so lovely here it would be a shame to let this be a big downfall for the place . Would def return , entertainment a bit cheesy , maybe needs to be in seperate area from restaurant , in a different room with bar and then there is a choice to have a quiet drink and chat or go see the entertainment .

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank kateg6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

Just returned from an 11 night stay at the costa sal apartments (standard 1 bedroom, self catering)
We arrived at approx. 9-00 pm on a sunday night and found the receptionist still very chirpy and quite pleasant. took no time in checking in and we received a map and instructions how to get to our apartment, which we found to be of an excellent standard, modern and light with a sofa and chair,( not the usual furniture you find normally) all mod cons in the apartment included fridge/freezer, built in microwave and full sized cooker, toaster and iron and ironing board.
The site itself is very well maintained and kept clean by the hard working staff.
Only complaints we have, may seem trivial, but there was not much information on events or entertainment in and around the pool area. In the information you are given it states that it is not allowed to reserve sunbeds and any towels will be removed but we found that this never happened and as usual majority of sunbeds had towels on very early on, if you make a rule like this then it should be carried out for the benefit of every one. There is a small shop on site that sells basic requirements but there are 2 supermarkets just 5 minutes walk in the shopping centre which also contains bars and restaurants. Over all we had an excellent stay and would most certainly return to and recommend the Costa Sal .
Oh and the charge for wi fi may not sound expensive at 3 euro per day , but, come on costa sal lets have free wi fi as is the case for most of the premises in P.D.C.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank geordie085
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Costa Sal Villas and Suites

Address: Calle Diagonal 6 | Matagorda, 35510 Puerto Del Carmen, Lanzarote, Spain (Formerly Costa Sal Apartments)
Phone Number:
Region: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#1 Family Hotel in Puerto Del Carmen
#1 Romantic Hotel in Puerto Del Carmen
Price Range: £71 - £164 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Costa Sal Villas and Suites 3*
Number of rooms: 160
Official Description (provided by the hotel):
Costa Sal.... The hotel that brings the definition " Home away from Home" to life! We pride ourselves on making our guests feel like family. From you arrival in our bright and modern reception area, where you are greeted by one of our very friendly receptionists. To the Bar/ Restaurant/ pool bar.You are always made to feel welcome and at home. We offer a wide range of options for single travellers, couples, friends and families. Everything from compact studios to luxury villas complete with hot-tub. Many reasons why our guests come back year after year! So read our guests feedback here on this forum. And get booking! ... more   less 
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Also Known As:
Costa Sal Apartments Hotel Puerto Del Carmen
Costa Sal Apartments Matagorda
Costa Sal Apartments Hotel Matagorda
Costa Sal Apartments Lanzarote
Costa Sal Lanzarote
Costa Sal Villas And Suites Lanzarote/Puerto Del Carmen

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