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“Nautilus Lanzarote”
Review of Nautilus Lanzarote

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Nautilus Lanzarote
Ranked #5 of 91 Hotels in Puerto Del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 3 February 2014

We have just enjoyed a great week at Nautilus. The facilities are excellent and kept clean and tidy at all times. We were fortunate to be upgraded on arrival and had a lovely bungalow overlooking the pool, which was also spotless. All the staff were very friendly and helpful, the supermarket is extremely handy, and the location is so convenient for the local promenade, restaurants and airport. The bungalow itself was very well equipped, comfortable, cleaned daily and towels changed 3 times and sheets changed once. The facilities are well designed and very suitable to those with disabilities - we are able bodied but appreciate that may not always be the case.
Thankyou to all at Nautilus.

  • Stayed: January 2014, travelled as a couple
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3  Thank Ken T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LedaGiordano, Gerente at Nautilus Lanzarote, responded to this reviewResponded 6 February 2014

Dear Guests,

We would like to thank you very much for sharing your opinion on Tripadvisor. We are very pleased that you enjoyed your stay with us .

More then everything we like to thank you for this phrase : "we are able bodied but appreciate that may not always be the case"
For your next reservation, if there is something we can arrange for you just let us know beforehand and we will be glad. You just need to contact us .

We are looking forward to see you soon, and thanks one again for your kind words.

Best regards
Leda Giordano – Nautilus Team

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501 - 507 of 896 reviews

Reviewed 31 January 2014

I have just returned home after spending 2 weeks at the nautilus bungalows, can I just say we had a fantastic holiday, thanks to everyone being so helpful, the facilities for disabled are brilliant, no problems with any steps, the complex is kept so clean and tidy which is a credit to the staff,.This was our first visit and we will definitely be returning, Many thanks from the large Crawford family.

Stayed: January 2014, travelled with family
3  Thank alan_1960_26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LedaGiordano, Gerente at Nautilus Lanzarote, responded to this reviewResponded 3 February 2014

Dear Family Crawford,
First of all we would like to thank you for sharing your opinion on Tripadvisor and, of course for your kind words.
We are always happy to know our customer's expectations have being met.
For your next visit let us know anything we can help you with beforehand, we will be happy to help.

Kindest regards,
Nautilus Team – Leda Giordano

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Reviewed 19 January 2014

Staff very welcoming and friendly and extremely helpful throughout our stay. Had problem with fridge which was dealt with promptly. Bungalow well equipped and very clean. Only problem was the beds which were not comfortable and sheets poor quality and didn't fit well.
Pool very clean and warm and never crowded. Small supermarket on site with long opening hours is very convenient.
Great location near airport and beach promenade. Able to walk via promenade to Arecife in one direction and Puerto del Carmen in other.

  • Stayed: January 2014, travelled as a couple
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6  Thank teddysaunty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LedaGiordano, Gerente at Nautilus Lanzarote, responded to this reviewResponded 30 January 2014

Dear Guest,
Thank you very much for taking the time to writing down your opinion about Nautilus Lanzarote.
We are very pleased to read that you enjoyed your stay. We are always happy to know you were satisfied.
For the beds next time please let us know and we will see together if we can solve this matter .
We really hope to welcoming you back soon in Nautilus Lanzarote.
Kindest wishes.
Nautilus Team – Leda Giordano

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Reviewed 10 January 2014

Stayed over Christmas (2 Weeks). Lovely clean rooms with everything you need in a quiet location. Lovely pool. Staff very friendly nothing too much trouble (except for a grumpy intimidating night porter). Enjoyed our stay but the night porter let the whole side down!

Could do with a poolside bar.

Would definitely stay again.

  • Stayed: December 2013, travelled as a couple
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4  Thank IloveCrete83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LedaGiordano, Gerente at Nautilus Lanzarote, responded to this reviewResponded 13 January 2014

Dear Guest,
Thank you very much for taking the time to share your opinion. We are very glad that you found our little complex quiet as most of our visitors aim for peace and relax.

As per the night porter, please accept our deepest apology although there might have been some kind of misunderstanding.

If there is any arrangements we can do for you before yoor next arrival, please do not hesitate to contacting us, until then we wish you al the best.

Kindest regards,
Leda Giordano – Nautilus Team.

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Reviewed 4 January 2014

All in all we were happy with our stay at Nautilus. The apartment was very clean and tastefully designed and decorated. We did not use the pool but it did look very inviting. The complex itself was very quiet which suited us perfectly. The only downside was the absence of wifi. The hotel advertises a wifi connection but this was completely unavailable outside of the reception area and even here it was hit and miss. We have stayed in other complexes in the area which had similar wifi issues but when they installed routers in each apartment, it resolved the issue and there was no additional charge. If you look at the management responses here, you can see there has been a problem with wifi for over a year - but for some reason nothing has been done to resolve it. For this reason we won't be returning. This is unfortunate as we really enjoyed the stay but feel that wifi access is an important aspect of an enjoyable holiday nowadays, keeping up to date with news, family and friends etc. We met a number of people who felt the same. If it was fixed we would definitely make a return.

  • Stayed: December 2013, travelled as a couple
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2  Thank ItsaDublintraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LedaGiordano, Gerente at Nautilus Lanzarote, responded to this reviewResponded 7 January 2014

Dear guests,

Thank you for posting your opinion about Nautilus Lanzarote.
As you were satisfied with the complex itself I wish to explain to you that the problem we suffer in the area of Matagorda with the band width comes out of a lack of availability of wider band from the Telefónica company.
We have tried different kind of satellite connections but the problem remains the same. We are studying other solutions and checking with other neighbouring hotels but at this points the only way to improve connection is that the provider (Telefónica, in this case) improves their systems on the area of Matagorda. Anyway, we keep on working in order to get this issue resolved.


The whole Nautilus Lanzarote team and myself send you our kindest regards,

Leda Giordano – Nautilus Team.

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Reviewed 3 January 2014

Beautiful, clean lovely pool although was not heated as advertised. Bungalows very comfortable. Just a tad too quiet for us. No bar no restaurant on site as such. They do offer breakfast or takeaway dinners. As with lots of establishments there is a drainage problem. The bathroom had no ventilation and always smelt of sewers. Wifi very hit and miss even when sitting by the pool which is next to reception. Very slow.

Room Tip: If you want a sea view room 54 was perfect but it is high up so it's windier that the other room...
See more room tips
  • Stayed: December 2013, travelled with family
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3  Thank Petinah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LedaGiordano, Gerente at Nautilus Lanzarote, responded to this reviewResponded 6 January 2014

Dear Guest,
Thank you for posting your opinion in Tripadvisor and for letting us know these points we need to look at closely .
We totally agree with you that wireless connection is a point that needs to be improved. It is a known fact, that Internet connection in the Island could definitely be better. Although we have been pushing in this matter ,Telefonica company has not being of much help , and we cant improve this service if Telefonica don't improve the service in Matagorda .
I would like to let you know that our swimming pool has a temperature of 22 – 24 centigrade all year round.
We really hope in your next visit your overall satisfaction will be higher.
Meanwhile we want to send you our warmest greetings.
Leda Giordano – Nautilus Team

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Reviewed 24 December 2013

My wife and myself have just returned for a week's holiday at this hotel….some good points….some not so good.

the positives, very clean and tidy, certainly seems well layed out for disabled guests.

The negatives, the pool is advertised as being heated..it is freezing.
We were on a B&B basis, 10 euro's per person per day extra for breakfast, big mistake, the breakfast was of very poor quality, the hot food, such as it was, was at best tepid, with little or no replenishment of hot food. Considering that a decent breakfast was to be had in many of the local restaurants for between 3 to 5 euro's, after eating the hotel breakfast twice, we never had it again.
The hotel advertises that it has wi-fi connection and to be honest that is a joke, like ourselves all the guests we spoke to were having real problems trying to get wi-fi connection.
We had a terrible 'bad drain' type smell coming from the toilet…and admittedly when we reported it a member of the management team along with a member of staff came right away to investigate. We were told that everything was fine and to keep the window shut, the smell remained.
The towels in both the bathroom and the kitchen were almost threadbare and should have been replaced long ago.
The black-out screens on the windows were way past there best and full of holes.
To be honest i fail to see where the rave reviews on Trip-Advisor come from.
Would we return……no
Would we recommend the hotel to friends….no

  • Stayed: December 2013, travelled as a couple
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7  Thank Lochan3350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LedaGiordano, Gerente at Nautilus Lanzarote, responded to this reviewResponded 26 December 2013

Dear guests,

We are really sorry that you did not enjoyed your stay at Nautilus Lanzarote as we would wish you to.
Our swimming pool is acclimatized to 22 – 24 centigrade degrees all year round. At this time of the year, even we we are enjoying warm temperatures in Lanzarote getting in and out of the pool can certainly give a chilly feeling at times
We offer free Wi-Fi conection in all the resort,the Wi-Fi signal can be weaker depending on its situation and on how many people is connected at the same time, the lnternet connection in the Island can be disappointing , we are trying very hard to push this matter with the hotel Association of Lanzarote , because Telefonica the company in charge to give us all the possibility to have a better connection is not investing any money on new technology in Lanzarote . In case in the future you would need a independent connection for work or other important matter just for you, please let us know before your arrival and we might be able to help you ( with an extra cost unfortunately) .
Once more I would like to express our regret, please contact us directly next time and, as usual, we will do our very best to meet your expectations.
Looking forward to welcoming you soon again , we would like to send out our warmest greetings.
Leda Giordano - Nautilus Lanzarote Team .

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Additional Information about Nautilus Lanzarote

Address: Calle Gramillo 5, 35510 Puerto Del Carmen, Lanzarote, Spain
Region: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Puerto Del Carmen
#2 On the Beach Hotel in Puerto Del Carmen
#2 Family Hotel in Puerto Del Carmen
#2 Green Hotel in Puerto Del Carmen
#3 Luxury Hotel in Puerto Del Carmen
#3 Romantic Hotel in Puerto Del Carmen
Price Range: £74 - £141 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Nautilus Lanzarote 4*
Number of rooms: 70
Official Description (provided by the hotel):
The resort includes single and double apartments (47 of them mobility-friendly). You will enjoy a qualified service in an exceptionally quiet environment, environmentally friendly and with original works of art present both in common areas and in every apartments. Two acclimatised swimming pools (one for small children, the other equipped with a water-powered lift for 120kg) and Breakfast and take away food are also at our clients' disposal. We also have a apartments known as "Casa del Artista", specifically adapted for the needs of artists that contribute to our varied collection of works of art. You can enjoy long walks or bike-rides in the avenue bordering the beaches, as well as all shopping and entertainment options offered by Puerto del Carmen. ... more   less 
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Also Known As:
Nautilus Bungalows Hotel Puerto Del Carmen
Nautilus Hotel Puerto Del Carmen
Nautilus Bungalows Lanzarote
Nautilus Resort Puerto Del Carmen
Nautilus Lanzarote Puerto Del Carmen

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