Before getting around to the 'but' I must say that I echo the comments of most of the people posting here by saying that the resort is easily one of the best on the island (this was our 10th visit to the island and our 1st staying with Nautilus) and this post of mine should not detract from that. We had a wonderful two week stay in B53 and did not have any issues that warranted reporting to the staff.
But I want to make a couple of observations so that you, the reader, and the Nautilus staff (who obviously read these comments and post appropriately) have the feedback from my experience.
When we arrived we were given a ticket for two free drinks at the following evening's 'welcome meeting'. We turned up on time got our drinks, drank them and, when it became obvious there was no meeting, left.
Pricing - the supermarket, bar and restaurant are all much more expensive than the local alternatives which are only a 5 minute stroll away. People should be encouraged to use the resort's facilities by sensible pricing. Charging 3 Euros more than a local bar for two drinks doesn't do that.
The pool has sunbeds and the bungalows have sunbeds but neither have sunbed covers provided. These have to be rented from reception at 1 Euro each per day. We decided that the sunbeds were too uncomfortable to be used without covers so we rented two covers for 13 days - 26 Euros. That's a fair amount to have to pay for something that, in my opinion, should be provided as standard as is the case in other resorts we've stayed at. The main problem with the rental model though is not the cost, it was having to carry two unwieldy sunbed covers from our bungalow to the pool and back again each time we wanted to use the pool area. Not a problem for the poolside bungalows but B53 is right at the back of the resort so not an ideal solution for us. At times we simply couldn't be bothered to lug all our bits and pieces to the pool area so spent the time sunbathing on our patio. This is OK but the pool area is the social hub during the day so it does tend to isolate people that would, possibly, otherwise engage (more on this to come).
So having hired our sunbed covers we also hired two towels to use on them (we would normally take a couple of beach towels with us but these blasted new luggage weight allowances have put paid to that). The rental cost was very reasonable but the towels provided were standard 'bath' size which are, frankly, too small for a sunbed. Perhaps Nautilus could consider providing 'beach' size towels in future.
So there's a couple of minor niggles that certainly wouldn't stop a prospective customer from choosing to stay at Nautilus but there's one more thing I need to bring up that might. It is the one thing that is stopping me from ticking the 'recommend to a friend' box and certainly would stop me considering revisiting the resort. There is no pool bar. When breakfast is over at 11 am there is nowhere to get a cold drink or a snack or even a bit of lunch. Yes there is the on-site supermarket but, seriously, no pool bar? Now of course if you're the type of person who doesn't see this as an issue then great but we see a pool bar as the real daytime social hub of any resort. People tend to congregate there, particularly at lunchtime and interactions with fellow guests inevitably follow. It's also a great opportunity for the resort to promote that evening's offerings in the restaurant and highlight any special offers etc. We like to eat out as much as possible when we're on holiday and rarely use the kitchen facility. Because of this we had no choice but to go off-site for lunch which, again, impacts on the social side of the resort and also gave us the inconvenience of having to change out of our swimming costumes.
If the resort decides to implement a pool bar (with reasonable pricing), we would happily return but not as things stand at the moment. Sorry.
OK. My feedback has been biased towards the negative but I must emphasise that if the pool bar issue does not seem like a big deal to you then please consider staying at Nautilus. You will not be disappointed.
- Official Description (provided by the hotel):
- The resort includes single and double apartments (47 of them mobility-friendly). You will enjoy a qualified service in an exceptionally quiet environment, environmentally friendly and with original works of art present both in common areas and in every apartments. Two acclimatised swimming pools (one for small children, the other equipped with a water-powered lift for 120kg) and Breakfast and take away food are also at our clients' disposal. We also have a apartments known as "Casa del Artista", specifically adapted for the needs of artists that contribute to our varied collection of works of art. You can enjoy long walks or bike-rides in the avenue bordering the beaches, as well as all shopping and entertainment options offered by Puerto del Carmen. ... more less
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- Also Known As:
- Nautilus Bungalows Hotel Puerto Del Carmen
- Nautilus Hotel Puerto Del Carmen
- Nautilus Bungalows Lanzarote
- Nautilus Resort Puerto Del Carmen
- Nautilus Lanzarote Puerto Del Carmen