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“La Geria - Fantastic Hotel”
Review of Hipotels La Geria

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Hipotels La Geria
Ranked #11 of 91 Hotels in Puerto Del Carmen
Certificate of Excellence
Reviewed 5 May 2014

We spent a week on all inclusive basis at the La Geria hotel in Lanzarote in March. On reading the previous reviews I emailed the hotel and asked for a high room with a balcony in full sun. I received a response from the hotel saying they would try but couldn't guarantee it. I didn't get a high room (although there are only 4 floors) but I did get one with full sun and the balcony (although it was more a terrace) was in full sun from first thing until about 4 pm which was lovely as it could be quite breezy round the pool so we spent quite a lot of time on the terrace.

The hotel is a bit back to front in that the front of the hotel is on a quite side street whereas the back of the hotel faces down to the beach and the sea so we had a lovely sea view from our balcony.

The food at the hotel was great - it was buffet style but had excellent choices with a chef's cooking station where they would cook a variety of food to order e.g. omelettes, fresh fish, steak, lamb, chicken etc. There were plenty of choices at all meal times and we never struggled to find something to eat and the food was always hot, which is not always the case at buffets. There were also several special days when they provide a barbecue by the pool and there were also sandwiches, cakes etc available at the pool bar.

The grounds at the hotel were lovely with lots of sunloungers, both in the sun and in shade. There was a day time activity co-ordinator with lots of different activities on offer but she was happy to leave you alone if you were not interested. There was also a coded gate at the bottom of the gardens which led out onto the promenade by the sea and because you needed your room key to use it, it stopped just anyone walking through the grounds. There was a lovely beach and promenade with plenty of shops and restaurants within a short walking distance and if you were feeling fit you can walk along the promenade to Puerto Del Carmen (about 20 minutes) although we took a taxi which only cost 5 euros to the old town.

I read previous reviews about the bar staff not being quick to serve the all inclusive guests, preferring to serve the paying customers but we saw no evidence of this and the bar staff were always quick to come and serve us at our table and the drinks were lovely, although probably not quite as potent as you'd get in a bar in Puerto Del Carmen.

As outlined in previous reviews, the hotel does cater predominantly to older clientele, but there were also young families and couples. There was also a nice mix of nationalities including British, German, Dutch and Scandinavian.

Overall, though, the best part of the hotel is the staff. I have never stayed in a hotel with such friendly staff. All the staff, from the chambermaids to the Maitre D' in the restaurant were warm, friendly and welcoming, always pleased to see you, ask what you'd been doing that day and serve you either a cold drink or a warm meal.

Our stay at the La Geria was wonderful and we would be more than happy to return, and should we go to Lanzarote again, La Geria would be my first choice of accommodation.

  • Stayed: March 2014, travelled with family
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6  Thank SouthYorkshireVal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIPOTELScanarias, Quality Manager Canaries at Hipotels La Geria, responded to this reviewResponded 1 June 2014

Dear guest,
thank you very much for the detailed and positive review about your stay with us.
We are very pleased to hear you would be pleased to come back and so we will waiting with open arms!
Hope your comments encourage many more guests to visit us.
Best regards from all the Team at Hotel Hipotels La Geria!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 5 May 2014 via mobile

My wife and I visited this hotel at the end of April for one week and thoroughly enjoyed our stay. When we arrived we was greeted a lovely happy lady who went through our check in procedure with a smile on her face and gave us all the information we needed for our stay.the food in the hotel was of an excellent standard especially the breakfast which would beat any breakfast I have had in any hotel. If I was to be critical the evening meal could get a bit repetitive but they did have theme nights which helped this. The pool area was always clean and sun beds always available. The bar staff in the evening work as hard as they can and always with a smile apart from the odd couple that don't. All in all don't read the bad reviews and get this hotel booked you won't be disappointed.

Stayed: May 2014, travelled with friends
3  Thank GlennandEmma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIPOTELScanarias, Quality Manager Canaries at Hipotels La Geria, responded to this reviewResponded 1 June 2014

Dear guest,
thank you very much for your comments which we appreciate very much.
We will work on all mentioned aspects and hope having the chance to welcome you back again,
Best regards from all the Team at Hotel Hipotels La Geria!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2014

my wife and i spent a week here in april.

the room was lovely, breakfast was good/excellent. pool and facilities great.
staff were great and helpful. we left at 4.45am and a cold breakfast was facilitated.
would go back in a shot

Room Tip: sea facing is good
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  • Stayed: April 2014, travelled as a couple
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2  Thank 2irishBelfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIPOTELScanarias, Quality Manager Canaries at Hipotels La Geria, responded to this reviewResponded 1 June 2014

Dear guest,
thank you for your time in writing a report and allow others know about your experience with us.
We look forward to welcoming you soon back.
Best regards from all the Team at Hotel Hipotels La Geria!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2014 via mobile

Stayed at this hotel probably a dozen times before. This stay was a real eye opener!! Not good!! A massive decline in service and quality.

Emailed ahead for a top floor quiet room. Was allocated one over the entertainment stage/bar area. So quite obviously email requests are not slightly taken into account. Didn't have any sleep as loud entertainment going on till early hours!!

Tried on a few occasions to get served at the bar, only one barman on And he is too busy doing other things, than serving. Hence decided to leave the hotel and go out to find a bar.

Pool was rammed with sunbeds that just had pool towels on, but no one occupying them!!! Thankfully the beach opposite you can hire sunbeds for a few euros. So unless you claim your sunbed early in the hotel, forget it.

This used to be a lovely hotel, always relaxing with attentive staff. Not anymore. Massive change. Food is barely warm, queues for a table in restaurant. Hard to relate to the same place we have frequented sometimes twice a year for years.

A true shame!!! Lanzarote as always a wonderful place. Just time to try a different hotel. This hotel doesn't deserve 4stars now.

Stayed: May 2014
9  Thank Dawn504201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIPOTELScanarias, Quality Manager Canaries at Hipotels La Geria, responded to this reviewResponded 7 May 2014

Dear customer,
we are sorry not having had the chance to resolve the matters you refer raised during your stay in our hotel. We will improve the procedures of communication with our guest in order we can better know their opinions on our services already during their stay and so can act appropriately in a timely manner if necessary.
In any case, we regret your stay was not as enjoyable as we all would like. We will work on improving the issues commented.
Receive our greetings and our apologies again.
All the team at the Hipotels Hotel La Geria.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014

I booked 2 rooms early April. I was expecting a good hotel but it was fantastic
The staff were the friendliest I have encountered in a long time.The room was big and always cleaned ,big balcony,comfortable beds and a nice bathroom with free toiletries and a good hairdryer. The food was exceptional and a great variety and always hot.
The hotel entertainment was very good especially the magician. Drink prices were ok for a 4 star hotel.
The pool area was very spacious with plenty of comfortable sun loungers and parasols.
I cannot recommend this hotel highly enough. Will definitely be returning later this year

Room Tip: recommend you book a poolside view
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  • Stayed: April 2014, travelled with family
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3  Thank Seamus_mar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2014

Just returned after spending a week here. The hotel and staff were very pleasant and nothing was too much trouble, the food was nice and well organised ..... Everything as very clean and never any litter about and all food was cleared away promptly. Our room was very nice the only little fault I could see was one or two tiles with cracks in he bathroom.
The area was perfect for walkers as it's nice and flat and we hired bikes as there was a cycle lane and was very safe.
I think it's suitable for older couples not youngsters.

Will definitely be returning.

Room Tip: Looking from the beach rooms to the right get pm sun ...
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  • Stayed: April 2014, travelled as a couple
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2  Thank Sheila G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014

On arriving to the hotel which is a £10e taxi ride from hotel(great), we where given a room which we precook and requested a sea room to be given a room looking at Palm trees! However the reception did change it for us and we ended up in the fourth floor with a lovely veiw of the pool and sea. The room was a bit small too much furniture for space and both rooms had twin beds not double which was a bit of a pain. Shower head attachment was broken so every time my husband or I used the shower the water was all over the floor. The first two days we come back to the room and I was impressed with the cleaning being a bit OCD myself. However on closer inspection I notice every day was only a surface clean and my bed sheets where never changed throughout the whole 7 days even though I has asked them to be as they were dirty.
The staff in the restaurant ( we went all inclusive) where rude at times like they couldn't be bothered) we had extreme difficulty on getting the chefs to help is with veg food which was poorly labelled. The breakfast was good though. We never had a meal without one of the waiters dropping cutlery or plates.

The bar staff where the restaurant staff and when we arrived in the afternoon the cocktails seemed to be watered down so we stayed away until one evening after coming back from an evening out we saw others guests drinking what looked like proper cocktails so we ordered some too And they were better in the evening for some strange reason. (All evenings). The entertainer did an amazing job for the range of people and ages see had to cater for. She was amazing with all ages and the evening entertainment of the acrobat show we caught a glimps of was amazing.

We went to reception to book our excursions and we're basically told to call the numbers in the leaflets ourselves. Which was a blessing in disguise as what the hotel wanted 12/14E to take us to Teguise we found for 4E return.

We had a massage in the hotel downstairs by a lady called Maria and used the sauna , she was the best ever. I've had massages all Iover the world and I have to say for my she was the best walk out feeling like I was walking on air.

The pool was nice , every time we return from an excursion or walk outside we could never havea bed as people left there towels in them. Even though there are polite noticed not to people sis it everyday which was so annoying as some where there for hours. When I went out on the balcony in the meaning people where putting towels down before even eating there breakfast . The hotel didn't seem to say anything.

My husband was a bit upset as I packed him lots of long sleeve shirts as iris a request to wear then to dinner . When we went he was the only one of three gentlemen warring longs sleeves so felt a bit strange.



Would defiantly recommend the Irish bar down the road who make excellent cocktails and food. El mondo was lovely.

Loved the location of the hotel on policies beach but would Maybe try for another hotel/appartment



  • Stayed: April 2014
    • Value
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2  Thank D1mpz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hipotels La Geria

Address: Calle Jupiter 5, 35510 Puerto Del Carmen, Lanzarote, Spain
Region: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool
Hotel Style:
#4 Family Hotel in Puerto Del Carmen
#6 On the Beach Hotel in Puerto Del Carmen
#7 Luxury Hotel in Puerto Del Carmen
#8 Romantic Hotel in Puerto Del Carmen
Price Range: £71 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hipotels La Geria 4*
Number of rooms: 242
Official Description (provided by the hotel):
The 4 star Hipotels La Geria Hotel is located in b>Puerto del Carmen, Lanzarote, and has 242 comfortable and spacious rooms distributed in four floors. It is ideal for your family holidays in Lanzarote. ... more   less 
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Also Known As:
La Geria Hotel
Hipotels La Geria Lanzarote/Puerto Del Carmen

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