Arrived on a THOMSON holiday, on the Sunday,but had to miss the first coach to the hotel due to loss of my suitcase. That arrived over 25 hours later! Have got to say that the young Thomson rep in the hotel was very good over this, and he is to be commended.
Got to the hotel very late due to form-filling due to luggage loss, and deskman told us that we would be 'upgraded' to compensate. What a joke! We had to take the 150m long walkway to the annexe, where we entered our room, 3337, to find a single 5' (or maybe less) bed, and a postage-stamp balcony without any view. It was dark, but there was absolutely no view of the pool or sea that we had paid extra to have. We complained, and we were moved to another room, 3344, this time with double beds, and a larger balcony, the end of which, by craning over the edge, you could just see the pool, but no sea! The main view from this balcony was to other balconies. We tried top contact the desk, but our in-room phone did not work. However, after asking the occupants, the phone in an adjacent room did, but we were told that no other room was available, but we would be moved after lunch on Tuesday. In the meantime, my suitcase arrived over 25 hours late, at 10pm on the Monday night.
We got room 313 in the main block, and this did have a pool and sea view, albeit over plenty of flat roof areas! It was noisy at night, but otherwise ok.
It has to be said that this hotel is bursting at the seams with guests. Due to the problems that we had encountered on beginning this 'holiday'. I asked if we could have the room a bit longer than the 11am chuck-out time, on our day of departure, and the very nice young lady on the desk had to ask her day manager. He was not sympathetic, and brusquely interrupted me every time I tried to explain our earlier problems. We could not have a room, but a courtesy room would be available for a short period. This, in effect, meant that our 7 day holiday was reduced to 5 days due to the room problems on arrival, and the last day waiting in a hotel public area until the time to leave for the airport.
We found the food in the hotel quite good, although repetitive. Other Riu hotels we have stayed in offer greater variety and choice.
I think that parts of this hotel need some improvement. Walking the grounds around the excellent gardens you see a lot of broken floor tiles. Very dangerous for children's feet especially.
The staff in the hotel are generally good to excellent, and up to Riu standard, but certainly one or two let their colleagues down.
We'd not stayed all-inclusive before, and their was no finesse when we arrived and told to leave our luggage in the main entrance and our wrists literally grabbed and a wrist band placed around them. 'You do nor remove', we were told!
Hotel location is very good with access to a long, but very windy (when we were there) sandy beach, but the area is somewhat run-down with not very good shopping.
- Official Description (provided by the hotel):
- * Located 30 m from Playa de los Pocillos beach * Two 2-story main buildings and 1 or 2-story annexes * 2 km from Puerto del Carmen * 400 m from various shops * 8 km from the airport * 300 m from a bus stop * Credit cards accepted: MasterCard, Visa, Diners ... more less
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- Also Known As:
- Clubhotel Riu Paraiso Lanzarote Hotel
- Riu Paraiso Lanzarote
- ClubHotel Riu Paraiso Lanzarote Resort Puerto Del Carmen