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Apartamentos THe Morromar
Ranked #39 of 91 Hotels in Puerto Del Carmen
Reviewed 30 October 2012

We have just returned back from staying at the morromar for 10 days.. Bit disappointed with a lot of the reviews on here as I thought the food was fine.. We normally go on cruises and you expect 5 star, but this is only a 3 * so we expected it to be no frills .. When will some people learn you get what you pay for.. Apartment clean & yes it has been said before it does need a refurb.. Staff always polite & friendly and loved the small pool.. Everyone has their own opinion, and in my opinion it was good for what we paid , we paid 1200 for 3 adults all inc for 10 days.. The only thing I would say lets it down is the nightly entertainment.. But all in all we had a great time & met some great people.. Thank you...

Room Tip: We had room 436 which had a nice sea view..
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  • Stayed: October 2012, travelled with family
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6  Thank FLANGE55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schrave, Director General at Apartamentos THe Morromar, responded to this reviewResponded 31 October 2012

Dear Guest,

First of all, we would like to thank you for publishing your impressions about your recent stay in Morromar.
We would like to thank you for your comments and we are glad to know you enjoyed your holidays with us.

We hope to welcome you very soon.
Receive our best regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,598 - 1,604 of 2,617 reviews

Reviewed 29 October 2012

Just back from the Morromar Apartments, after spending a week there with my 9 year old grandson. We knew what to expect as we had read all the reviews, and this hotel was everything we expected - basic, clean, good location, very relaxing. Staff were helpful when needed, but to be honest we didnt need them other than when the child pulled down the shower curtain accidentally, and a new one was put up immediately. We chose self catering, as we wished to choose where and when to eat, and this was the right decision for us. There is a small supermarket onsite for ice cream etc, but a short walk away was a larger Spar where we got everything we needed. The taxi rank was just accross the road and for a mere 5 euros we could go in to the centre of Peurto del Carmen, which was a lovely lively resort. We had a brilliant view of the sea, and the small pool on our back door step which was really handy for the child. The entertainment crew tried their best. Oh, nearly forgot I got bitten to death the first night I was there! Multiple mossi's.
Only critisism is that the towels and bedding needs to be changed more frequently. It is basic, but good value for the money paid which was about £750 for the three of us, for a week, including flights.
Would definately go back - not sure when.

Room Tip: Ask for a sea view when booking, the ones at the bottom are quiet and right next to the small pool...
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  • Stayed: October 2012, travelled with family
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1  Thank Christine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schrave, Director General at Apartamentos THe Morromar, responded to this reviewResponded 30 October 2012

Dear Guest,

First of all, we would like to thank you for publishing your impressions about your recent stay in Morromar.
We would like to thank you for your comments and we are glad to know you enjoyed your holidays with us.
Thank you for your kind words regarding our staff, I will be pleased to transmit them personally.
We hope to welcome you once again very soon.

Receive our best regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2012 via mobile

I will keep this brief as I know some reviews are lengthy to read through. Very happy with all elements of this hotel. Arrived to clean lobby, staff were calm and helpful after our journey. Resort was bright and colourful and most importantly clean. Chilled out atmosphere, ideal for laying by the pool. Food wasn't of the best quality always but there was so much variety and always fresh salad available and a really fun ice cream factory (like Pizza Hut) for kids (or for us big kids!) evening entertainment was always interesting and good to get involved in if you wanted to. And the bar was very generous with measures :) short taxi ride to main 'strip' of bars and clubs, good value.

Overall very satisfied. Good for families and couples but we were a group of 5, 20 year old girls and still had a fab time!

  • Stayed: June 2012
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2  Thank Kimbers91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schrave, Director General at Apartamentos THe Morromar, responded to this reviewResponded 29 October 2012

Dear Guest,

First of all, we would like to thank you for publishing your impressions about our Apartments. We are very glad to know you enjoyed your stay with us, thank you for your comments.
We hope to welcome you once again very soon.

Receive our best regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2012

This place is good and could become a very good place but with 2/3 things let it down , we have just returned from a 11 night all inc holiday really nice place , the rooms were very clean no bugs the day entertainment was great roberto and the 2 girls done the best they could do .But the food was crap they have gone for the cheapest stock but when the boss was there for a couple of days its was great the bacon was even edable. the evening entertainment was worse than terrible , So we paid all inc put spent more time eaten out than in every time tried to eat the food but having to leave it and going out for a meal.They closed the main pool for 7 days and was only informed of this on the day of closer . bar staff was good apart from the guy with the waistcoat he needs a personality transplant. tv (3 euro a day) had only 2 channels for the brits sky news and bbc news ,about 6 spanish 4 german and 2 aribic channels . BE WARNED not a all inc in my eyes.

Room Tip: Sea view a must i stayed in room 521looking out to the tennis court
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  • Stayed: October 2012, travelled as a couple
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Thank Kevin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schrave, Director General at Apartamentos THe Morromar, responded to this reviewResponded 29 October 2012

Dear Guest,

First of all, we would like to thank you for ypublishing your impressions about our Apartments. Opinios like yours help us to improve our day to day efforts to offer a better service.
We are very sorry to know you encountered some inconveniences during your stay. If we had been aware of them, we could have solved them.
Regarding the TV, we are not charging for this service.
Our sea view rooms have a small supplement per day, but next time, in case you do not like the views from your apartment, we can offer you another apartment located in an other area of the complex.
Regarding our meals, we are working hard to meet the standards our guests expect in order to improve the satisfaction.
As we are a complex open the whole year around, we have to do some improvements in our facilities, as our pool, which had to be fixed during one of the weeks of your stay.

We do hope you give us the opportunity to welcome you back to Morromar and prove all these changes have been assesed.

Receive our best regards,
The Management

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Reviewed 20 October 2012

We have just returned from a 10 day All Inclusive here and would recommend the hotel for families. The rooms are basic but for a 3* hotel the food, staff & amenities are definitely 4* and more than compensate for any other short comings. Our room was cleaned daily and fresh towels and bed linen provided every other day. The customer service provided by all the hotel staff was excellent and were pleasantly surprised when we tried to pay for the television package that we had not been charged. The local Taxi's are cheaper than booking a transfer with your holiday package as this hotel is only a short distance from the airport. It is not based in Puerto Del Carmen itself, but in the smaller town of Matagorda and a ten minute walk to quiet beach front. Puerto Del Carmen is a short taxi ride away costing around 5 Euros. There are plently of excursions and activities for adults and children alike & the beautiful weather make Lanzorote a perfect holiday destination.

Room Tip: Apartments above ground floor offer wonderful sea views of the island.
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  • Stayed: October 2012, travelled with family
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2  Thank Baylea V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schrave, Director General at Apartamentos THe Morromar, responded to this reviewResponded 22 October 2012

Dear Guest,

First of all, we would like to thank you for publishing your impressions about our Apartments.
Opinions like yours help us to impove our day to day efforts to offer a better service.

Thank you for your kind words regarding our staff, I will be pleased to transmit them personally.
We are glad to know you enjoyed your holidays with us and we hope to welcome you once again in Morromar.

Receive our best regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2012

We stayed in a 1 bedroomed apartment, the room was very basic not even a draw to put underclothes in, there were 6 coat hangers so most of our clothes stayed in the cases. The room was 'cleaned' everyday - not very good just a quick sweep. The food in the restaurant was diabolical, insipid, tasteless and repetative. The TV remote was obtained by leaving a deposit - fair enough but it only had 3 channels the only english speaking was stocks and shares you had to pay for any other chanels for 12 hours at a time. The fully equipped kitchen contained a kettle, 2 ring cooker and a toaster and crockery for 4 people - neither of which looked very clean. No way you could sleep 4 people in this apartment, the sofa bed was only a slightly oversized single when the cushions were removed. The free WiFi was non existent as the bandwidth wouldnt allow even basic browsing.

The overall look of the place initially in the reception area looked bright and fresh but it soon became apparent that this was just a front, the accomodation was tatty and tired. We will not be returning - at least we found somewhere decent to eat in the shopping centre in Matagorda, i am so pleased we did not pay for full board.

Room Tip: dont bother if you want a decent meal and clean accomodation
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  • Stayed: October 2012, travelled as a couple
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Thank puppies25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schrave, Director General at Apartamentos THe Morromar, responded to this reviewResponded 19 October 2012

Dear Guest,

First of all, we would like to thank you fo publishing your impressions about your recent stay in our Apartments.
Opinions like yours help us to improve our day to day efforts to offer a better service.

We are very sorry to know you encountered some inconveniences during your stay. If we had been aware of them, we could have solved them.
You can always request more hangers, we are not charging for the TV and the WIFI has never been a free service.
Regarding the food we are sorry for not meeting your expectations.

Thank you,
Receive our best regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2012

Just got back from staying hb in this hotel, the room was lovely and bright with a lovely sea view. We were in room 209 and was lovely and quiet and very spacious. The breakfast were very nice and a large choice wich included a full english breakfast, cerials, fruit, croissants, toast and so on. The evening meals were just as good with plenty of choice. The staff were very polite and very helpful and the reception staff were the most helpful i have ever met.
The pools and seating areas were kept very clean in fact the whole of Lanzarote was spotless!
I would of rated this as excellent but its not 5 star but for a 3 star it was very good!
We didn't go to the bar at all as we don't drink nor did we go along to the entertainment in the evenings so i can't comment on those. All in all we had a fantastic holiday thanks to the hotel and staff, would we go again? Yes we would. Thank you Morromar for a lovely holiday.

  • Stayed: October 2012, travelled as a couple
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2  Thank terrina50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schrave, Director General at Apartamentos THe Morromar, responded to this reviewResponded 19 October 2012

Dear Guest,

First of all, we would like to thank you for publishing your impressions about our Apartments.
Our main aim is the satisfaction of our guests that is why your comments are really valuable for us.

Thank you very much for your kind words regarding our staff, we are glad to know you enjoyed your holidays with us.
Hoping to welcome you back very soon,
Receive our best Regards.
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Apartamentos THe Morromar

Address: Calle Mato, 13 | Urbanizacion Matagorda, 35510 Puerto Del Carmen, Lanzarote, Spain (Formerly Sol Morromar Apartamentos)
Region: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#18 On the Beach Hotel in Puerto Del Carmen
#24 Family Hotel in Puerto Del Carmen
Price Range: £62 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Apartamentos THe Morromar 3*
Number of rooms: 221
Official Description (provided by the hotel):
Relax vacations in dreamy surroundings. Apartamentos THe Morromar is a modern three-star-complex offering you an incredible experience in the island of the volcanoes, Lanzarote. Apartamentos THe Morromar is located a few kilometers from the capital, Arrecife, and just five minutes walking from the Playa de Matagorda, a familiar beach of golden sand to go for a pleasant stroll. Lanzarote is also the ideal place for the practice of water sports thanks to its optimum climatological conditions. The complex, inspired in its design by the typical architecture of Lanzarote, features a total of 221 spacious and luminous apartments distributed over independent buildings. Furthermore, it disposes of two pools, a restaurant-buffet, a pool-bar, a lobby-bar, several multifunctional sport courts and a gym. Apartamentos THe Morromar offers entertainment, sports, leisure and relaxation activities for all family members to enjoy an incredible experience in unique surroundings. Dear guests, we are working on the optimization of our facilities to make your stay more comfortable. Herewith, we inform you that our secondary pool will be closed due to refurbishment works. The expected closing dates will from 17.04.17 till 30.06.17. We put at the disposal of all our clients the main pool, which includes the children´s pool. We apologize for the inconveniences. Apartamentos THe Morromar ... more   less 
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Also Known As:
Sol Morromar Apartamentos Hotel Puerto Del Carmen
Sol Melia Matagorda
Sol Morromar Lanzarote
Sol Morromar Apartamentos Matagorda
Apartamentos THe Morromar Lanzarote/Puerto Del Carmen

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