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“Perfect,safe relaxing holiday.”

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Apartamentos THe Morromar
Ranked #37 of 91 Hotels in Puerto Del Carmen
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Perfect,safe relaxing holiday.”
Reviewed 4 November 2012

I came to Sol Morromar with my 8 year old daughter. I was nervous with the thought of travelling alone as you can imagine. Whilst I felt very safe and relaxed. The staff were brilliant and couldn't do enough for us. The complex is situated in just the right place. We had a very happy week with all the families and staff that were there. Thank you morromar we will be back.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Julesj62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schrave, Director General at Apartamentos THe Morromar, responded to this review, 8 November 2012
Dear Guest,

First of all, we would like to thank you for publishing your impressions about your recent stay in Morromar.
Our main aim is the satisfaction ouf our guests, we are very glad to know you enjoyed your holidays with us!
Thank you for your kind words regarding our staff, I will be pleased to transmit them personally.
We are looking forward to welcome you back very soon.

Receive our best regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,527 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (544)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
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English first
Nottingham, United Kingdom
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 November 2012

Just come back from Morromar Apartments All Inclusive Food not to good breakfast best meal of the day ate a lot of chips and salad lunch time and evening when mussels on the menu they were fantasic. Could have as much ice cream as you wanted which was nice.
Staff great and so friendly. Rooms very clean any Problems solved so quickly

Entertainment very bad went to a couples night Wednesday the 24th oct very bad had a underage girl drinking on the stage she did wear a red band Adults ones are blue staff please be aware.

Would go back to Lanzanrote but not this Hotel

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank atir2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schrave, Director General at Apartamentos THe Morromar, responded to this review, 5 November 2012
Dear Guest,

First of all, we would like to thank you for publishing your impressions about our Apartments.
Opinions like yours help us to improve our day to day efforts to offer a better service.

We are very sorry to know you encountered some inconveniences during your stay. It is difficult to satisfy all palates but we are very concerned about the standards and quality of our food.
I am personally going to take care about the raised issues in order to keep up our service.

Thank you very much for your kind words and we do hope you give us the opportunity to welcome you back to Morromar so you can prove we have assesed these.

Receive our best regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 31 October 2012

arrived at morromar on the 22nd oct for 5 day break with the girls first impressions great pool area lovely complex check in really quick staff very helpful we had rooms 105/106 right next to the pool. rooms were clean and clean towels everyday by our wee maid who was lovely she made us laugh food was good with enough choices staff were very pleasent they arranged a birthday cake and a bootle of bubbly for on of the girls birthday so thank you very much morromar staff for a really fantastic relaxing holiday i will be returning next year keep up the good work guys .

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JAZMINE01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schrave, Director General at Apartamentos THe Morromar, responded to this review, 2 November 2012
Dear Guest,

First of all, we would like to thank you for publishing your impressions about your recent stay in Morromar.
We would like to thank you for your comments and we are glad to know you enjoyed your holidays with us.
Thank you for your kind words regarding our staff, I will be pleased to transmit them personally.
We are looking forward to welcome you back and we will keep up the good job!

Receive our best regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
BRADFORD
Level 3 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 October 2012

We have just returned back from staying at the morromar for 10 days.. Bit disappointed with a lot of the reviews on here as I thought the food was fine.. We normally go on cruises and you expect 5 star, but this is only a 3 * so we expected it to be no frills .. When will some people learn you get what you pay for.. Apartment clean & yes it has been said before it does need a refurb.. Staff always polite & friendly and loved the small pool.. Everyone has their own opinion, and in my opinion it was good for what we paid , we paid 1200 for 3 adults all inc for 10 days.. The only thing I would say lets it down is the nightly entertainment.. But all in all we had a great time & met some great people.. Thank you...

Room Tip: We had room 436 which had a nice sea view..
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  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank FLANGE55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schrave, Director General at Apartamentos THe Morromar, responded to this review, 31 October 2012
Dear Guest,

First of all, we would like to thank you for publishing your impressions about your recent stay in Morromar.
We would like to thank you for your comments and we are glad to know you enjoyed your holidays with us.

We hope to welcome you very soon.
Receive our best regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
Level 4 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 29 October 2012

Just back from the Morromar Apartments, after spending a week there with my 9 year old grandson. We knew what to expect as we had read all the reviews, and this hotel was everything we expected - basic, clean, good location, very relaxing. Staff were helpful when needed, but to be honest we didnt need them other than when the child pulled down the shower curtain accidentally, and a new one was put up immediately. We chose self catering, as we wished to choose where and when to eat, and this was the right decision for us. There is a small supermarket onsite for ice cream etc, but a short walk away was a larger Spar where we got everything we needed. The taxi rank was just accross the road and for a mere 5 euros we could go in to the centre of Peurto del Carmen, which was a lovely lively resort. We had a brilliant view of the sea, and the small pool on our back door step which was really handy for the child. The entertainment crew tried their best. Oh, nearly forgot I got bitten to death the first night I was there! Multiple mossi's.
Only critisism is that the towels and bedding needs to be changed more frequently. It is basic, but good value for the money paid which was about £750 for the three of us, for a week, including flights.
Would definately go back - not sure when.

Room Tip: Ask for a sea view when booking, the ones at the bottom are quiet and right next to the small pool...
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  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schrave, Director General at Apartamentos THe Morromar, responded to this review, 30 October 2012
Dear Guest,

First of all, we would like to thank you for publishing your impressions about your recent stay in Morromar.
We would like to thank you for your comments and we are glad to know you enjoyed your holidays with us.
Thank you for your kind words regarding our staff, I will be pleased to transmit them personally.
We hope to welcome you once again very soon.

Receive our best regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 October 2012 via mobile

I will keep this brief as I know some reviews are lengthy to read through. Very happy with all elements of this hotel. Arrived to clean lobby, staff were calm and helpful after our journey. Resort was bright and colourful and most importantly clean. Chilled out atmosphere, ideal for laying by the pool. Food wasn't of the best quality always but there was so much variety and always fresh salad available and a really fun ice cream factory (like Pizza Hut) for kids (or for us big kids!) evening entertainment was always interesting and good to get involved in if you wanted to. And the bar was very generous with measures :) short taxi ride to main 'strip' of bars and clubs, good value.

Overall very satisfied. Good for families and couples but we were a group of 5, 20 year old girls and still had a fab time!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kimbers91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schrave, Director General at Apartamentos THe Morromar, responded to this review, 29 October 2012
Dear Guest,

First of all, we would like to thank you for publishing your impressions about our Apartments. We are very glad to know you enjoyed your stay with us, thank you for your comments.
We hope to welcome you once again very soon.

Receive our best regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malton, United Kingdom
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 October 2012

This place is good and could become a very good place but with 2/3 things let it down , we have just returned from a 11 night all inc holiday really nice place , the rooms were very clean no bugs the day entertainment was great roberto and the 2 girls done the best they could do .But the food was crap they have gone for the cheapest stock but when the boss was there for a couple of days its was great the bacon was even edable. the evening entertainment was worse than terrible , So we paid all inc put spent more time eaten out than in every time tried to eat the food but having to leave it and going out for a meal.They closed the main pool for 7 days and was only informed of this on the day of closer . bar staff was good apart from the guy with the waistcoat he needs a personality transplant. tv (3 euro a day) had only 2 channels for the brits sky news and bbc news ,about 6 spanish 4 german and 2 aribic channels . BE WARNED not a all inc in my eyes.

Room Tip: Sea view a must i stayed in room 521looking out to the tennis court
See more room tips
  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schrave, Director General at Apartamentos THe Morromar, responded to this review, 29 October 2012
Dear Guest,

First of all, we would like to thank you for ypublishing your impressions about our Apartments. Opinios like yours help us to improve our day to day efforts to offer a better service.
We are very sorry to know you encountered some inconveniences during your stay. If we had been aware of them, we could have solved them.
Regarding the TV, we are not charging for this service.
Our sea view rooms have a small supplement per day, but next time, in case you do not like the views from your apartment, we can offer you another apartment located in an other area of the complex.
Regarding our meals, we are working hard to meet the standards our guests expect in order to improve the satisfaction.
As we are a complex open the whole year around, we have to do some improvements in our facilities, as our pool, which had to be fixed during one of the weeks of your stay.

We do hope you give us the opportunity to welcome you back to Morromar and prove all these changes have been assesed.

Receive our best regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Apartamentos THe Morromar

Property: Apartamentos THe Morromar
Address: Calle Mato, 13 | Urbanizacion Matagorda, 35510 Puerto Del Carmen, Lanzarote, Spain (Formerly Sol Morromar Apartamentos)
Region: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#17 On the Beach Hotel in Puerto Del Carmen
#24 Family Hotel in Puerto Del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3 star — Apartamentos THe Morromar 3*
Number of rooms: 221
Official Description (provided by the hotel):
Relax vacations in dreamy surroundings. Apartamentos THe Morromar is a modern three-star-complex offering you an incredible experience in the island of the volcanoes, Lanzarote. Apartamentos THe Morromar is located a few kilometers from the capital, Arrecife, and just five minutes walking from the Playa de Matagorda, a familiar beach of golden sand to go for a pleasant stroll. Lanzarote is also the ideal place for the practice of water sports thanks to its optimum climatological conditions. The complex, inspired in its design by the typical architecture of Lanzarote, features a total of 221 spacious and luminous apartments distributed over independent buildings. Furthermore, it disposes of two pools, a restaurant-buffet, a pool-bar, a lobby-bar, several multifunctional sport courts and a gym. Apartamentos THe Morromar offers entertainment, sports, leisure and relaxation activities for all family members to enjoy an incredible experience in unique surroundings. Dear guests, we are working on the optimization of our facilities to make your stay more comfortable. Herewith, we inform you that our secondary pool will be closed due to refurbishment works. The expected closing dates will from 17.04.17 till 30.06.17. We put at the disposal of all our clients the main pool, which includes the children´s pool. We apologize for the inconveniences. Apartamentos THe Morromar ... more   less 
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Also Known As:
Sol Morromar Apartamentos Hotel Puerto Del Carmen
Sol Melia Matagorda
Sol Morromar Lanzarote
Sol Morromar Apartamentos Matagorda
Apartamentos THe Morromar Lanzarote/Puerto Del Carmen

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