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“Good value but please feed the cats”

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Apartamentos THe Morromar
Ranked #39 of 91 Hotels in Puerto Del Carmen
Tias, Spain
Level 4 Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Good value but please feed the cats”
Reviewed 17 June 2014

Having just spent 4 weeks at Morromar I have got a fairly good insight into things. The apartments are fine, I enjoyed the food particularly roast duck and pork which were delicious. Entertainment I never saw because after dinner it was always loads of children running around on the stage. The staff without exception are amazing. Carlos, Reception Manager deserves special mention. He is a warm hearted kind person who goes out of his way to help.

Very recently Manuela the Manager who has received good reports on Trip Advisor, has left. She was very sympathetic towards the many cats and kittens who live at Morromar. However, the interim Manager does not share that empathy and sadly many of these poor creatures are malnourished, not spayed or neutered and lots are nursing kittens. It is heartbreaking to see if you are an animal lover. I contacted 9 lives but didn't get much joy there are they are not a charity that deals with feeding cats. I can only ask anyone who is there now or visiting soon to please feed these lovely creatures as they really are in desperate need.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank cristal23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirección M, Gerente at Apartamentos THe Morromar, responded to this review, 18 June 2014
Dear Guest,
We would like to thank you for choosing THe Morromar for your recent trip to Lanzarote. Your feedback is for us very important and it gives us the chance to improve our service. Thank you very much for your kind words about our staff, apartments and food. At the same time we want to remind all our guests that the hotel keeps two feeding stations for cats within our facilities, so commitment to these animals remains active in THe Morromar. We wish to welcome you again to our hotel in a near future. Until then, we wish you all the best and remain at your full disposal.
Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Glasgow, United Kingdom
Level 5 Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 16 June 2014 via mobile

15 mins from airport in taxi costing 10 Euros. Good check in. A little further from puerto del carmen than we would have preferred, however only 4 Euros in a taxi to main strip and taxi rank round the corner. Rooms basic but clean. No pool towels so take ur own. All staff pleasant and friendly. Food at buffet nice and dining room clean.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Burkey1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirección M, Gerente at Apartamentos THe Morromar, responded to this review, 18 June 2014
Dear Guest,
Thank you for writing a review about your stay in THe Morromar. We sincerely appreciate your nice comments about our pleasant and friendly staff, nice food at buffet and clean rooms. We hope to get the chance to welcome you again to our facilities in a near future.
Sincerely,
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Swindon, United Kingdom
1 review
Reviewed 16 June 2014 via mobile

Just returned from a week away and wished we'd stayed longer. Very clean hotel with friendly staff. All inclusive food was good but the choice for kids was somewhat limited. Would have liked to have seen a daily kids menu. Evening entertainment OK, but a little repetitive. Kids loved the mini disco too. We had a great time and would definitely book again.

Stayed June 2014, travelled with family
Helpful?
Thank Shaun D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirección M, Gerente at Apartamentos THe Morromar, responded to this review, 18 June 2014
Dear Guest,
Thank you for writing a review about your stay in THe Morromar. We sincerely appreciate that you mention that you would return to the Hotel for a future holiday break in Lanzarote. We however take note of your suggestion regarding the kids menu.
Sincerely,
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Manchester, United Kingdom
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 15 June 2014

If we all made choices and decisions by what others say we would never do anything. Just returned from an 8 day stay. Room was very clean and spacious. Maid service was very good. All inclusive food was ok but got repetitive after few days. Staff were very helpful. Only downside was the entertainment was very poor - bingo 3 out of 7 nights? Childrens mini disco was poor and children ran around with no control. However saying all this we had great time and made some love friends. Don't take my word for it - just go!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank appleguy77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirección M, Gerente at Apartamentos THe Morromar, responded to this review, 16 June 2014
Dear Guest,
Thank you for recommending us to other travellers. We have taken note of the suggestion made about improving our Entertainment programm.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 June 2014 via mobile

I stayed for 7 nights all inclusive.
The hotel was A nice 5 min walk away from the beach, with lots of bars and restaurants close by.
The room was very clean and tidy with good facilities and a comfy bed.
The food on offer was decent with a good range as we're the drinks.

Stayed May 2014, travelled as a couple
Helpful?
2 Thank Joshua H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirección M, Gerente at Apartamentos THe Morromar, responded to this review, 16 June 2014
Dear Guest,
Thank you very much for your positive comments about the Hotel. We look forward to seeing you again should you decide to return to Lanzarote.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 June 2014

We stayed here from 28th May for a week. 6 adults and 2 kids (14 & 11). Slightly bad start because there was no one there to pick us up from the airport, made worse by the extremely rude English women at the customer service desk who told us to just go to a particular bus and say we were extra! I agree with previous comments that it is far cheaper to get a taxi than pay for transfers. We got a taxi on the way home because our transfer wanted to pick us up at 4.50am for a 8.30 flight! Only a ten minute drive so far easier.
The rooms were lovely and clean, basic, but what do you need if you are all inclusive? Lovely surroundings, lots of plants and flowers and winding little paths. We had lovely views of the lower pool and the sea from our balcony.
The food was far beyond our expectations; yes very repetitive but very fresh and plenty of it..we didn't eat for two days when we got home because we were so fed up with food! Drinks in the restaurant were great too, help yourself to coke etc. and wine and beer. The bar was open from 10.30 am so plenty of opportunity to have as much as you want, bit of a pain that sometimes you could only get 2 drinks at a time but that really depended on the mood of the person serving...there were some pretty miserable staff let me tell you. Mind you, I'm sure I wouldn't be happy if I was working the insane hours that they did. However they did very kindly provide us with breakfast on the morning of our departure at 5.30 and came to fetch us at that time.
The two pools were very different with the larger pool being very much noisier, we preferred to stay around the lower, smaller pool which was far nicer albeit further from the bar!
The biggest disappointment was the evening entertainment, very poor. My children got very bored because what limited entertainment on offer was aimed at very young children. These children ran riot on the stage making an awful racket, we always went upstairs just to dull the sound. Thank God for the table tennis and pool table that's all I can say.
The area was lovely, a short walk to the beach and surrounding shops, not sure I would have fancied spending time on the beach though, very rocky.
Plenty of restaurants and cafés if you got fed up of the food, we didn't eat out but it certainly seemed as if there was plenty of variety and at very reasonable prices.
We hired some lovely 6 seater bikes at the beach and had an absolute ball. Thoroughly recommended, we stopped off for drinks which were a fraction of the price that they would be at home.
All in all we had a wonderful week and certainly didn't want to come home. We would be quite happy to return. We travelled half way through half term and got a fantastic deal nearly half the price of the week before. We were definitely happy bunnies:)

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sue T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirección M, Gerente at Apartamentos THe Morromar, responded to this review, 16 June 2014
Dear Guest,
Thank you for choosing THe Morromar for your recent trip to Lanzarote. We would like to confirm you that we will analyze your comments and transmit those immediately to the responsible departments. For us your feedback is very important and it gives us the chance to improve our service. We hope to welcome you again to our facilities in the near future. Until then, we wish you all the best and remain at your full disposal.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kirkcaldy, United Kingdom
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 June 2014

the morromar is definitely not in puerto del carmen it is matagorda. my daughter and i stayed there and the food was like slop and a dismal cold dining room.the actual room was nice and we had sea views but would def never stay there again.

Room Tip: ask for sea view.
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirección M, Gerente at Apartamentos THe Morromar, responded to this review, 16 June 2014
Dear Guest,
We would like to thank you for taking the time to share your experience with other travellers. We confirm you that we will analyze your comments and transmit them to the responsible departments. Be sure that we will take those into consideration.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Apartamentos THe Morromar

Property: Apartamentos THe Morromar
Address: Calle Mato, 13 | Urbanizacion Matagorda, 35510 Puerto Del Carmen, Lanzarote, Spain (Formerly Sol Morromar Apartamentos)
Region: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#18 On the Beach Hotel in Puerto Del Carmen
#24 Family Hotel in Puerto Del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3 star — Apartamentos THe Morromar 3*
Number of rooms: 221
Official Description (provided by the hotel):
Relax vacations in dreamy surroundings. Apartamentos THe Morromar is a modern three-star-complex offering you an incredible experience in the island of the volcanoes, Lanzarote. Apartamentos THe Morromar is located a few kilometers from the capital, Arrecife, and just five minutes walking from the Playa de Matagorda, a familiar beach of golden sand to go for a pleasant stroll. Lanzarote is also the ideal place for the practice of water sports thanks to its optimum climatological conditions. The complex, inspired in its design by the typical architecture of Lanzarote, features a total of 221 spacious and luminous apartments distributed over independent buildings. Furthermore, it disposes of two pools, a restaurant-buffet, a pool-bar, a lobby-bar, several multifunctional sport courts and a gym. Apartamentos THe Morromar offers entertainment, sports, leisure and relaxation activities for all family members to enjoy an incredible experience in unique surroundings. Dear guests, we are working on the optimization of our facilities to make your stay more comfortable. Herewith, we inform you that our secondary pool will be closed due to refurbishment works. The expected closing dates will from 17.04.17 till 30.06.17. We put at the disposal of all our clients the main pool, which includes the children´s pool. We apologize for the inconveniences. Apartamentos THe Morromar ... more   less 
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Also Known As:
Sol Morromar Apartamentos Hotel Puerto Del Carmen
Sol Melia Matagorda
Sol Morromar Lanzarote
Sol Morromar Apartamentos Matagorda
Apartamentos THe Morromar Lanzarote/Puerto Del Carmen

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