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“Good value for money” 4 of 5 bubbles
Review of Apartamentos THe Morromar

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Apartamentos THe Morromar
Ranked #35 of 94 Hotels in Puerto Del Carmen
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Good value for money”
4 of 5 bubbles Reviewed 2 September 2014 via mobile

Second stay loved it,it is a 3★ but we don't live in app, food wasnt quite as good as last year but Still didn't go hungry. Think some of reviewers want alot for there money! Please get in real world the rooms were clean food great! Staff were lovely had no issues with them at all! Absolutely fantastic holiday especially if on a budget!

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank Emma P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirección M, Director General at Apartamentos THe Morromar, responded to this review, 3 September 2014
Hi dear,

Thank you for publishing your impressions about your recent stay in THe Morromar.

It´s a real pleasure to read your opinion and we are really thankfull that you value our price- quality service. Your comments will be very useful for future guests!

We are glad to know you enjoyed your holidays and we are looking forward to welcome you back next year. Please let us know about further reservations !!!

Wishing you the best and send you some sunny regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,409 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (535)
Date | Rating
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English first
South Ayrshire
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 2 September 2014 via mobile

We arrived on the 22nd of August or a 10 night stay. On arrival our room was not ready which is understandable as we arrived about half 11 in the morning. We were given our all inclusive wrist bands and told to help ourselves to drink and come back in an hour for our key. An hour later we collected our key we where impressed by the room very big and spacious also right next to the back gate we where in room 108. The only downside about this was we couldn't leave the door open during the day to air the room. There are 2 pools the one right next to our room was perfect for us and very quiet. The other one was next to the pool bar which was understandably busier. But not a problem to walk up for drinks during the day. The pool bar was always busy but the staff kept the drinks flowing no matter the size of the queue. The restaurant was a good size and never struggled for a table at meal times. Breakfast was very good and plentiful, always eggs bacon sausages etc and catered for our needs lunch was much the same every day chips pork fish etc but always something we liked. There were always snacks up the stairs at the pool bar between 12-3 serving hot dogs or burgers and chips. This was a good idea but it was liked feeding time at the zoo sometimes with people pushing by and filling there plate until it over flowed. Dinner was generally good with lots to choose from. Some night had theme nights Chinese Mexican etc. There are lots of cats hanging around the hotel which didn't bother us too much but how can you expect them to go away when people keep feeding them some didn't look very well! There was free wifi at the reception which was good to contact home. There was a commercial centre down the road but it was dead! A few good pubs but quiet. A taxi into PDC was about 5-6 euros with plenty of shops and good pubs for a night out! All in all it was a great holiday we would definately recommend the Morromar and would like to take this time to thank the lovely staff!

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Eaglesham7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirección M, Director General at Apartamentos THe Morromar, responded to this review, 3 September 2014
Dear Eaglsham,

Thank you very much for your loyalty and for taking your time to publish your impressions about our complex.

We are very glad to read your comment and to know you enjoyed your holidays with us! I already send all your nice coments to our staff which are working really hard.

We are looking forward to welcome you again and to exceed your expectations in your next visit!

Please let us know about further reservations, it will be a pleasure to organize your next stay here with us.

Sunny regards from Lanzarote,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 1 September 2014 via mobile

To start with the rooms are spacious with high ceilings, plenty of sun beds around 2 good size pools. Food is varied and on the whole of good quality. The staff are cheerful and on the whole it is a clean and friendly environment. Could be improved by a teenage/adult entertainment overall, we expected a busy time for my teenage boys but were disappointed by the entertainment that had football and volleyball once a week but stretching and salsa 6 times a week involving 2 people at max. Took our own table tennis set which helped break up the days.
The apartments are situated in Matagorda which is a €4 taxi trip from Porta Del Carmen, and don't book transfers from the airport as a taxi for 5 was €10.
Beach was clean if a little windy but I would recommend the apartments but don't expect more than a 3 star vacation or an active break provided.

Stayed September 2014
Helpful?
3 Thank PDJ750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirección M, Director General at Apartamentos THe Morromar, responded to this review, 16 September 2014
Dear PDJ,

Thank you for bringing to our attention your comments regarding your stay with us.

We are really glad to read that we could satisfy almost all your wishes during your stay here in the THe- Apartamentos Morromar.

Even if we couldn´t be able to give you the best entertainment for your teenage boys. We take a good note about it.

We think that your opinion will be really helpful for other travellers.

It will be a pleasure to welcome you once again here with us !! Please let us know if we can do something for you in the future regarding reservations.

Best regards from Lanzarote,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bognor Regis, England, United Kingdom
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 1 September 2014

Check in was very straight forward although actually finding our apartment whilst dragging suitcases and carrying a large fan, there is no air con so we hired a fan at check in, was quite traumatic; the room numbering is weird!
Food was abundant and the choice good, always meat, fish, pasta and plenty of salad. Desserts were very basic but there was always a fresh fruit option.
Apartments and complex were fairly basic but always clean.
Staff worked extremely hard, the waiters were also the bar staff and worked from early morning until late at night!
My only criticism would be that there was no quiet place to sit and have a drink in the evening, the bar, entertainment and seating were all within one space and could be very noisy.
Definitely easier to get a taxi into Peurto del Carmen, at 5E really not worth getting too hot on the bus or walking!
Overall a sound 3 star property which is ideal for family holidays but perhaps less suitable for adults only,

  • Stayed August 2014, travelled with friends
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Debbie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirección M, Director General at Apartamentos THe Morromar, responded to this review, 3 September 2014
Hola dear Debbie,

First of all I would like to thank you for taking your time on publishing your impressions about your recent stay in THe Morromar.

It is a pleasure for me and all my team to read your review and we were able to reach almost all your expectations!

Even if in your opinion it´s a Hotel for families it will be a real pleasure to welcome you once again in our complex !

I remain at your disposal,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 1 September 2014

Just back from a weeks holiday at the Morromar Apartments an really enjoyed it. Went with wife and two children (12 and 9) originally booked a one bedroom apartment but when we go there it wasn't ideal there was an extra bed in the living area and the sofa could be made up as another bed but now the kids are getting a bit bigger it was going to be cramped so we changed for a two bed for an extra 175 euro, the staff were great with the change and very helpful. The Morromar is only about 15 - 20 minutes in a taxi from the airport and is just outside Puerto del Carmen centre its about a 40 minute walk or 5 euro in a taxi. The rooms are clean and tidy as were all the public areas and the staff were very hard-working. The pools were also clean and not crowded and getting a sunbed wasn't a problem. The food was good, the same as with any other all inclusive in this price range there were no complaints from any of us. We went out for dinner a couple of nights the biggest surprise was the galleon (the big one) we just stopped in for drink but ended up staying for something to eat the food was really good and the bill was less than we expected. The biggest let down was the sirocco its in the shopping and bars area near the beach at the hotel the food was ok, the service was slow, and the bill was big i think we will give it a miss next time. The animation team during the day worked hard the youngest went to the kids club once and if she wasn't such a pool lover probably would of gone more, the night time entertainment was hit and miss there was a magician who was no dynamo and the bingo calling was incomprehensible but there's plenty of other things to keep the kids happy. It's a really nice family hotel very relaxing but always with the option to jump in a taxi to the centre for more bars and restaurants, its very clean and welcoming hotel the staff really do work hard and at peak times are run ragged so sometimes there may be a queue at the bars or a table might not be set but it was never a problem. We all had a brilliant holiday and we would all come back again.

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank steven r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirección M, Gerente at Apartamentos THe Morromar, responded to this review, 3 September 2014
Dear Steven,

first of all thank you so much for your detailed and wonderfull review about your recent stay here in the THe- Apartamentos Morromar.

My team and me are very glad to read you enjoyed so much your holidays among us!

This kind of feedbacks are the ones that makes us keep up with the hard work to improving and make it better each time!

We are already looking forward to welcome you back in the nearest future!

We remain at your entire disposal,

Sunny regards from Lanzarote.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 30 August 2014

Just back from a weeks holiday. Check in was plain sailing was given a map of the complex and a list of the entertainment for the week. Apartment spotless and beds so comfy even the shower had powerful flow which was unusual as there was a trickle of water from the taps in the sinks.

The day time entertainment was great but the night time wasn't much. I would like to see them bring the kiddy disco up to the entertainment room that way more kiddies would participate.

Food and drink was excellent and plenty to choose from.

Nearest shop was about 10min walk into the ghost town of Matagorda but this didn't bother us as we took a taxi a couple of time into Puerto Del Carmen on €5.

There was a supermarket in the complex which sold essentials.

Hope to return next year for 10 days..

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank woops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirección M, Director General at Apartamentos THe Morromar, responded to this review, 3 September 2014
Dear woops,

We would like to thank you for choosing our THe Morromar for your recent trip to Lanzarote.

It is a real pleasure to hear that you enjoyed your holidays with us. We already send all your nice words to the correspondent departments.

We hope to welcome you again to our facilities in the near future and please let us know if we can do something for you about further reservations.

Our very best and sunny regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warwickshire
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 26 August 2014

First; this is not Puerto Del Carmen, but a suberb. If you want to go to Puerto Del Carmen get a taxi ! The complex is clean and tidy, apartments again clean and tidy with cleaners in every day except wednesday and saturday. The staff work exceedingly hard, with only a few waiters/ waitresses for the whole complex , so there can be queues at the bars, and tables not set in the restaurant. Not a huge problem but staff were run ragged!
Food :- Everything that was served was well cooked and very tasty, the only problem was lack of choice. Breakfast was fine but at lunch there was no cold meats available so you had to have a hot meal. Not a fussy eater but had to go out for a meal on a few occasions. This could be an excellent 4/5 star complex, but I feel that the Morromar has only just ventured into All Inclusive and haven't quite grasped the concept. Lots of lovely cats and their families on the complex, which wasn't a problem . All in all a fair hotel/complex for what we paid but I do feel that this could be so much better .

Room Tip: The trip to Timanfaya is a must, and Rancho Texas is a good day out for families .
See more room tips
  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank WarwickshireSweetpea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirección M, Director General at Apartamentos THe Morromar, responded to this review, 28 August 2014
Dear Warwick,

Thank you so much for selecting the THe- Apartamentos Morromar for your holidays, it is a big pleasure to read your opinion about our hotel. And of course, thanks for sharing it on Trip Advisor.

Your comments are really valuable for us in order to improve our efforts to offer a better service to all our guests.

Thank you very much for your kind words regarding our food and the cleaning.

We hope you visit us again next year. We will be very pleased to welcome you.

Kind Regards and some sun from Lanzarote,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Apartamentos THe Morromar

Property: Apartamentos THe Morromar
Address: Calle Mato, 13 | Urbanizacion Matagorda, 35510 Puerto Del Carmen, Lanzarote, Spain (Formerly Sol Morromar Apartamentos)
Region: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#17 On the Beach Hotel in Puerto Del Carmen
#24 Family Hotel in Puerto Del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3 star — Apartamentos THe Morromar 3*
Number of rooms: 221
Official Description (provided by the hotel):
Relax vacations in dreamy surroundings. Apartamentos THe Morromar is a modern three-star-complex offering you an incredible experience in the island of the volcanoes, Lanzarote. Apartamentos THe Morromar is located a few kilometers from the capital, Arrecife, and just five minutes walking from the Playa de Matagorda, a familiar beach of golden sand to go for a pleasant stroll. Lanzarote is also the ideal place for the practice of water sports thanks to its optimum climatological conditions. The complex, inspired in its design by the typical architecture of Lanzarote, features a total of 221 spacious and luminous apartments distributed over independent buildings. Furthermore, it disposes of two pools, a restaurant-buffet, a pool-bar, a lobby-bar, several multifunctional sport courts and a gym. Apartamentos THe Morromar offers entertainment, sports, leisure and relaxation activities for all family members to enjoy an incredible experience in unique surroundings. Dear guests, we are working on the optimization of our facilities to make your stay more comfortable. Herewith, we inform you that our secondary pool will be closed due to refurbishment works. The expected closing dates will from 17.04.17 till 30.06.17. We put at the disposal of all our clients the main pool, which includes the children´s pool. We apologize for the inconveniences. Apartamentos THe Morromar ... more   less 
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Also Known As:
Sol Morromar Apartamentos Hotel Puerto Del Carmen
Sol Melia Matagorda
Sol Morromar Lanzarote
Sol Morromar Apartamentos Matagorda
Apartamentos THe Morromar Lanzarote/Puerto Del Carmen

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