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“Brilliant Holiday - Food Let Down”

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Beatriz Playa & Spa
Ranked #43 of 92 Hotels in Puerto Del Carmen
Scunthorpe, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Brilliant Holiday - Food Let Down”
Reviewed 16 July 2014

My Fiance and I stayed at this hotel for 7 nights. The hotel itself is amazing when you walk into the reception area the grounds and exhibits in the hotel are amazing. Every where was incredibly clean and we had a sea view room which was fantastic to wake up to each morning. The pool was great there were two to choose from one heated and one not. Very clean and spacious so you werent intruding on anyone else sunbathing. There was also a spa within the hotel which we did use on the only cloudy day we had and this was fantastic for 12 euros each.

The only let down of the hotel was the food - after a few days everything smelt and tasted the same and there was not very good explanations of what you were eating - I like to know exactly what I am being given. There was a few issues with birds landing on the food and tables which was understandable on the out door buffet but not on the inside, more should have been done to prevent this.

We loved lanzarotte itself and we would stay at the hotel but we would not go all inclusive as we do not believe the food was up to a 4 star rating.

Room Tip: Ask for a sea view - it is well worth it.
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  • Stayed May 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Tinkerlula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review, 29 July 2014
Dear guest,

Thank you for sharing your opinion with the community of TripAdvisor. I am glad that you could spend a lovely holiday and liked the hotel and our Spa. I am sorry to learn that you were not completely satisfied with the food as we try to offer a great variety and as there are several theme nights, for example Italian, Indian, Mexican, Asian and Canarian. It would be a pleasure to welcome you again in the Hotel Beatriz Playa & Spa.

Best regards

Eric Dufosset
Public Relations Manager
Hotel Beatriz playa & Spa
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Tarporley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 July 2014

Just returned a week ago from this hotel. Family of 5, all inclusive for 2 weeks. No complaints really, nice, clean hotel with friendly, helpful staff. Food was good, plenty of choice although a bit of a canteen feel to downstairs restaurant. Only saw one or two birds fly in & out of downstairs restaurant which didn't bother us at all. Would not bother with the burger bar as veal burgers were tasteless. Pizza was good. Chinese food looked good but not much flavour. Don't agree with having to pay for a safe in the room (3 Euros per day), although you are offered a 'free' spa treatment. You have to pay for wifi in the bedroom but we didn't, as busy having too much fun at beach, pool, mini golf, etc. Shame pool bar and all other bars closed at night so there was only one place to go in the evening unless you went out of the hotel. Entertainment was OK, some nights better than others. Planes didn't bother us either as the hotel is only 10 minutes from the airport so we knew what to expect, kept my youngest entertained :-)

Room Tip: Ask for a sea view. All family suites are at the back of the hotel.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank DJJ1616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review, 29 July 2014
Dear guest,

Thank you very much for your review. I am pleased to read that you were satisfied with your holidays and that you enjoyed your stay in the Hotel Beatriz Playa & Spa. Too bad that you didn’t like the food we offer in the Oriental restaurant but I am very glad that you were pleased with the food in the Italian and in the buffet restaurant. I hope we will have the pleasure to welcome you again as our guests.

Best regards

Eric Dufosset
Public Relations Manager
Hotel Beatriz playa & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 July 2014 via mobile

Just got back from 10 days at this hotel. There are some good and bad ..

Good
Decent sized rooms and bathrooms, you can play tennis, pool, air hockey, pool, mini golf, volleyball, your literally 30 steps away from the beach, there are cute shops a few 100 yards away and you can hire bikes from outside these shops for 1, 2 or 4 people and I would recommend that!

Bad
First of all my beds were not changed once, I asked for them to be changed on day 7 and they were..but the sheets were dirty and you dont get clean towels everyday. Wifi, safe and fridge are expensive. Both pools were absolutely freezing...I wanted to go in but it took me half hour slowly climbing in and I'd be out in 10mins max! Atmosphere round the pool was bad, they didn't play music one; apart from the same song if the staff had an announcement, burger bar staff don't speak English and get your order wrong, food can get very repetitive - especially desserts, there are dirty cups and glasses and the staff take away your cutlery and you have to ask for more, spa is good but you have to pay €12 each, a lot of birds do fly in the restaurants inside and out but just stick to the hot food and not pasta & salad. The waiting staff are all miserable apart from Victor who is lovely and always up for a chat, the manager is the worst out of them all, the reception staff are pleasant enough and the cleaners are quiet. There I'd not many seats in the entertainment are witch means you have to sit out of the area...it's freezing as the hotel has NO ROOF! So if you hate being cold ... Don't go!

Wouldn't return here again.

Stayed July 2014, travelled with family
Helpful?
1 Thank Hannah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review, 29 July 2014
Dear guest,

I am sorry that we couldn’t meet your requirements even though we always try really hard to find suitable solutions for our guests if there are any issues.

Best regards

Eric Dufosset
Public Relations Manager
Hotel Beatriz playa & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 July 2014

We went here for 10 nights on 23rd June. After booking this we notice there were some bad reviews such as poor cleaning and planes making so much noise. We was concerned about this but we still continue to go to this hotel and hope it doesn't affect our holiday too much.
Well when we arrived at the hotel the reception staff greeted us and was very friendly and smiling and in fact they were always like this during our stay at the hotel. Our room was very clean and spotless! No dirty marks or damaged wardrobes. Our room was cleaned with bedding and towels replaced daily by a friendly cleaner.

We spent alot of time around the swimming pool, there was daily activates at 11am, 3pm and 4pm for the adults and also had "mini club" for the children. I joined in on most of the activates which was done by a activity guy called adrian. He was a young, friendly, happy and defiantly made sure everyone was having a good time and no one was left out. I done Archery, rifle shooting, mini golf and volleyball. At the volleyball court area there was alot of small little stones on the sand which whenever someone falls over they get cut very easily. I did mention this to the manager which i hope they have sorted now. There was also pool tables (1 euro per game), table tennis and mini golf which is free but just needs a 5 euro refundable deposit.

The food was great and there was a huge variety of choice. The food was made fresh and some foods was made in front of you on a grill. At breakfast there was everything you could think of such as: everything you have on a full English breakfast, pancakes, toast (with jam, blackcurrant jam, chocolate spread), fruit and yogurts. Lunchtime and evening food include: chicken, pork chops, steak, pasta, chips, salads and much more. There always ice cream and lots of cakes to choose from too!

There was daily evening entertainment which if I'm honest had days where it was very poor and i do feel that this is the only area they do with improving on. Don't get me wrong there was some evenings where the entertainment was great.

The hotel manager was very friendly and he spoke to me asking if our stay was going well and he expressed his concerns why there were some bad reviews about his hotel and it looks like for this reason he handed out so many questionnaires to everyone every other day. This to me looks like he is determined to make his hotel a great stay for all his customers.

As for the planes, during our stay we hardly took much note of them to be honest and it wasn't that noisy some people made out it to be on these reviews. Yes there was some noise but it really was little and didn't ever stop us sleeping. The airport closes around 11pm and reopens at 9am so you won't have any noise at night anyway.

We couldn't ask for any better at beatriz playa hotel. i strongly advise to Ignore all the bad reviews. This hotel truly is amazing and you really won't be disappointed.

We are booking another 10night holiday at this same hotel for next year!

  • Stayed June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
9 Thank Ashley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review, 29 July 2014
Dear guest,

Thank you very much for sharing your opinion with the community of TripAdvisor as your review will surely help other travelers a lot to get to know the Hotel Beatriz Playa & Spa better. I am really pleased that you enjoyed you stay and that you are planning to come back. We are really looking forward to welcome you again as our guests.

Best regards

Eric Dufosset
Public Relations Manager
Hotel Beatriz playa & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 9 July 2014

Spent 10 days there last August and me and my family had a wonderful time. From minutes from the airport. Lovely hotel and very pleasant rooms, very spacious with area with coffee table, TV and settee. All inclusive which was very varied and lots of variety, you could eat all day if you wished. Several places to eat at lunchtime which included wine,beer and soft drinks. Taxis are cheap so went to the harbour to have a birthday fish meal overlooking the sea, beautiful setting. Lovely coach trip to the market. All building are only 2 storeys high, all painted white and window frames all painted blue which is traditional, the the lovely backdrop of black gravel.

  • Stayed August 2013, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
4 Thank Barbara T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review, 29 July 2014
Dear guest,

On behalf of the Hotel Beatriz Playa & Span I would like to thank you for your positive review. I am very pleased that you liked the hotel and its facilities and the food. We would be very pleased to welcome you again as our guest.

Best regards

Eric Dufosset
Public Relations Manager
Hotel Beatriz playa & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 9 July 2014

Just back from Two weeks stay at the Beatriz Playa Matagorda.
This was our 2nd time to stay here however this time we stayed all inclusive unlike last year half board.This is a beautiful Hotel run very professionally and to the highest of standards. From the moment you enter the loddy you can feel this. The staff are all excellent in every department, from the front desk to the entertainment to the restraurant, basically everyone want's to look after you. Eric the PR manager makes a special effort to get to know his guests. The rooms are lovely and the room service is the best I've ever come across. The food is of the highest standard and you have a huge choice. There is nothing I could complain about at this hotel. If anyone has a problem staying here I would wonder why they would go on Holiday. This is an exceptional Hotel and my family and I can't wait to return again next Summer if not before.

  • Stayed June 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
4 Thank jorada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review, 29 July 2014
Dear guest,

I am delighted to read your review and I hope it will encourage other travelers to stay in the Hotel Beatriz Playa & Spa as well. We are all looking forward to your next stay. Hope to see you soon.

Best wishes

Eric Dufosset
Public Relations Manager
Hotel Beatriz playa & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stirling, United Kingdom
Level Contributor
59 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 8 July 2014

Been to this hotel many times we were there in May with 2 friends we met at this hotel and we are all going back in November. Good quick friendly service on check in. Room clean and spacious. Cleaned by friendly cleaning ladies. Bar and restaurant staff friendly and efficient as all the staff are. The difference this time from previous times was the animation team they were on time or early for the activities tried very hard in the evening re entertainment but best if all was there kids disco which lasted for 1 hour even if they only had 1 child. Food of a good standard and we never had a problem finding a different choice most evenings. Pool area was cleaned but it's the clients that make the mess some a dirty pigs these are the people who probably complain, what must there homes be like. Don't really know what people expect from this hotel and why so many people complain when this hotel has a very high number of repeat customers

Room Tip: High floor good views
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  • Stayed May 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank weefee1314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review, 29 July 2014
Dear guest,

Thank you very much for your positive review and for recommending the Hotel Beatriz Playa & Spa to other travelers. It is always a great pleasure to have you here as our guests. We are all looking forward to you next stay. See you in November.

Best wishes

Eric Dufosset
Public Relations Manager
Hotel Beatriz playa & SpaDear guest,

Thank you very much for your positive review and for recommending the Hotel Beatriz Playa & Spa to other travelers. It is always a great pleasure to have you here as our guests. We are all looking forward to you next stay. See you in November.

Best wishes

Eric Dufosset
Public Relations Manager
Hotel Beatriz playa & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Beatriz Playa & Spa

Property: Beatriz Playa & Spa
Address: Urb. Matagorda, 35510 Puerto Del Carmen, Lanzarote, Spain
Region: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Puerto Del Carmen
#16 Luxury Hotel in Puerto Del Carmen
#19 On the Beach Hotel in Puerto Del Carmen
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Beatriz Playa & Spa 4*
Number of rooms: 404
Reservation Options:
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Also Known As:
Beatriz Playa Hotel Puerto Del Carmen
Beatriz Playa And Spa
Beatriz Playa Lanzarote
Beatriz Playa & Spa Lanzarote/Puerto Del Carmen

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