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“Enjoyable Visit”

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Beatriz Playa & Spa
Ranked #41 of 91 Hotels in Puerto Del Carmen
Reviewed 30 July 2014

This hotel is in a good location on the edge of Puerto Del Carmen and within metres of the beach. First impressions were that it was rather large and impersonal. And parts looked a little dated, tired and in need of freshening up. That said, it was a good hotel. The room was adequately big enough for a family of 4. Clean and well catered for by the service team. The restaurant was busy as you would expect in a large hotel and the food was varied enough to suit all tastes including fussy kids. The pool area had its own bar and served buffet lunch. Around the pool there were plenty of sun beds and there was no need to get up at silly o'clock to reserve them. From the pool area you had a good view of the planes coming into land. Initially a concern of mine before going, but found it wasn't that noisy and quite interesting to see them fly by. All in all an enjoyable visit.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
2  Thank NSH9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this reviewResponded 2 August 2014

Dear guest,

On behalf of the Hotel Beatriz Playa & Spa I would like to thank you for your positive review. I am very glad that you liked the hotel, its facilities and the food as well. Thank you for mentioning that the pool area is well organized with a reasonable number of sunbeds. We would be very pleased to welcome you again for another relaxing holiday.

Best regards

Eric Dufosset
Public Relations Manager
Hotel Beatriz playa & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,076 - 1,082 of 3,133 reviews

Reviewed 30 July 2014

The hotel is super a bit far out of Puerto del Carmen, Staff were brill Hotel and room's brill . animation team could walk round the sunbeds more to get the kids involved in the games and to help them mix . lastly the food not as you as you would expect for a 4 star hotel.More for Spanish and German taste.Kids found very little choice at pool restaurant.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank chippyManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this reviewResponded 2 August 2014

Dear guest,

Thank you for your review and for your very friendly comment on our staff. I hope that you enjoyed you stay in the Hotel Beatriz Playa & Spa. Thanks for your suggestion concerning the animation team, we will take that into account as we constantly try to improve all the services we offer.I am very sorry to learn that you were not completely satisfied with the food we offer, but I am afraid that this is a matter of taste as well. It would be a pleasure to welcome you again for another lovely holiday.

Best regards

Eric Dufosset
Public Relations Manager
Hotel Beatriz playa & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

Just returned from the Beatrix for a 3rd time. I can honestly say I can't fault this hotel in any way shape or form & just can't believe some of the recent reviews I have read!! Who are these people & what do they want or expect?? Maybe they moan & complain wherever they go?? The hotel is superbly located, food wether breakfast, lunch or evening meal varied & very good with something whatever taste buds you have for everyone. Staff friendly throughout the place, room spotless & cleaned daily. Rest assured I will be returning maybe in October or early next year & welcome a chat with anyone who has doubts about visiting this hotel.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
11  Thank DJB1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this reviewResponded 29 July 2014

Dear guest,

Thank you very much for your positive review and for recommending the Hotel Beatriz Playa & Spa to other travelers. It’s always a pleasure to have you here and we are all looking really forward to seeing you again very soon.

Best regards

Eric Dufosset
Public Relations Manager
Hotel Beatriz playa & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

Just returned from the Beatrix,second time this year, all inclusive for family of four. High standards maintained from start to finish.Check in was smooth,friendly helpful staff,as a repeat customer we found in our room bottle of wine and basket of fruit.room was cleaned daily,cleaning staff pleasant and very hard working.Restaurant staff and bar staff throughout the hotel very pleasant and professional at all times .Food and drink to suit everyone ,fussy kids did not complain once which was great .We hired bikes again and cycled around parts of the island . My daughter also hired roller boots which she loved,reasonable prices at localbike hire shop near hotel .Dont be put off by some of the reviews, try it for yourself!

i would like to thank all the staff for the enjoyable experience had by all of us and hope to be back around October

Room Tip: Family rooms are very good, or ask for sea view
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  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
3  Thank chunte28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this reviewResponded 29 July 2014

Dear guest,

I am delighted to learn that we could once again fulfill your expectations and that you enjoyed your stay in the Hotel Beatriz Playa & Spa. On behalf of all the members of staff I would like to thank you for your very friendly remark concerning their attitude and the quality of their service. We are all looking forward to seeing you again soon.

Best regards

Eric Dufosset
Public Relations Manager
Hotel Beatriz playa & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

Arrived home early this morning from spending 2 weeks in this hotel. I'm sorry if my review will be long but I want to put a lot of people minds at rest.Because before we came here we was getting very concerned after reading some reviews on this hotel, as it's always the bad reviews that stay in your mind
We arrived at hotel at about 11pm, was greeted by very friendly reception staff who explained everything we wanted to know ref hotel. As we arrived late the reception had provided a cold meat buffet and drinks in our room.
We was in room 2024 which gave us a view of the pool and sea. Was amazed of size of room, very clean, lots of storage space and a lovely size balcony.
FOOD.. could not fault this at all, something for every bodies taste....ref what people are saying about birds.....yes there are some small birds, but that's what you get for an open hotel, we did not see any on the food at all and the bread was always covered
POOL BAR .... It is self service we didn't have to queue at all, if you want spirits or cocktails from pool bar then you have to order from bar
MAIN EVENING BAR....from reading other reviews people where saying you had to queue for ages to get a drink........we waited no more than 3 -4 minutes at busy times, there was a a min of 3 bar staff at all times who worked very fast to keep waiting time at a min
POOL.... There are 3 pools, a children's pool and 2 larger ones, one of which is heated, there where always sun beds available, ok if you came down to pool after 11ish you may have to look or put a few sun beds together but I never heard anyone complaining.
AIRCRAFT NOISE.... did not bother us at all . In fact we enjoyed watching them, if you walk down the prom for about 10 mins you are at the end of the runway and can get some fantastic photos.

we loved this hotel met lots of people who had been back there several times, and we will defiantly be going back ourselves
This is our view on the hotel and I hope this will ease some people minds.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
18  Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this reviewResponded 29 July 2014

Dear guest,

Thank you very much for sharing your opinion with the community of TripAdvisor. I am very sure that your review will help other travelers a lot to get to know the hotel and will encourage them to spend their holidays in the Hotel Beatriz Playa & Spa. I am very pleased to hear that you are planning to come back and spend another holiday here with us. We are looking forward to welcome you again.

Best regards

Eric Dufosset
Public Relations Manager
Hotel Beatriz playa & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014 via mobile

Firstly I went with an open mind after reading previous bad reviews and I decided to give it a chance...big mistake.
On arrival, receptionist (long brown hair) was so so unfriendly and really should not be at front of house duties...so not a nice start..
Rooms very dated. Bathrooms absolutely stink...had to brush teeth in the hall to prevent gagging....
Hotel really only caters for Spanish....screaming around the pool and no control of their children. We had to leave pool area each day due to them taking over and our 5 year old was not safe in pool as they jumping in on top of everyone. No supervision at all.
Bar very expensive if not on all inclusive..15euro for two gin and lemons.
On departure...not even asked did we enjoy our stay or a "good bye"...they just took card back and walked away.
I have been travelling to canaries for thirty years....this is the worst place I have stayed.
Really consider booking elsewhere.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank bamgarvin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this reviewResponded 29 July 2014

Dear guest,

I am very sorry to learn that you were so unhappy with your stay. Concerning the attitude of our reception staff we will take your hints given in account.

Best regards

Eric Dufosset
Public Relations Manager
Hotel Beatriz playa & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014

I no sounds a silly thing to say but this hotel is totally based around Spanish guests who are the majority as although in Spain unusual to see so many guests from their. The rooms are clean and had no problem with them but the rest of the hotel needs a good power wash as filthy and the food is very basic and not very nice and was the same nearly every night.The entertainment was the worst I have ever seen and as the all inclusive only have 1 bar you can go to so you can not get away from it. To finish on a good note was in good locality as could go for walks at night and lots if bars close by as had to get away from the dire entertainment.

Room Tip: High floor with a pool/sea view
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  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
4  Thank Lynn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this reviewResponded 29 July 2014

Dear guest,

I am sorry that we couldn’t fulfill your expectations but I am a bit astonished by reading your review as many people appreciate that we have an international clientele and we certainly try to offer a wide range of food, activities and so on for all of them.

Best regards

Eric Dufosset
Public Relations Manager
Hotel Beatriz playa & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Beatriz Playa & Spa

Address: C/Mato s/n | Urb. Matagorda, 35510 Puerto Del Carmen, Lanzarote, Spain
Region: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Puerto Del Carmen
#16 Luxury Hotel in Puerto Del Carmen
#19 On the Beach Hotel in Puerto Del Carmen
Price Range: £73 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beatriz Playa & Spa 4*
Number of rooms: 404
Reservation Options:
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Also Known As:
Beatriz Playa And Spa
Beatriz Playa Hotel Puerto Del Carmen
Beatriz Playa Lanzarote
Beatriz Playa & Spa Lanzarote/Puerto Del Carmen

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