we booked this hotel at the last minute, so not a lot of choice for me to pick and what was left , the beatriz playa was the better looking one. we arrived at lunch, our room was not ready but people after us were given their rooms, thought it was because i emailed the hotel asking for a low floor with pool view and that it was to accommodate us..wrong, after waiting over 2 hours to get to our room we were given the 2nd floor at the back of the hotel. The room was spacious and very clean, i have stayed in the best rius and have to say this room was up with the best of them. I had to complain about the pull out bed being broken, this was never replaced and gave up in the end and lived with it. Yes it was expensive for the fridge but we got it and to be fair we didnt use it. the safe is a must and would pay any amount to keep my things safe.
we didt have any problems getting sun beds but was annoyed at how many people put towels on them and don't actually use them till the late after noon, we watched lots do this and it was mainly us brits that did it. I was not impressed with the pool man taking towels from bed but this was never done to the spanish guests, which the hotel mainly cater for, they even had their own bars (a scheme they pay into) I witnessed the lady in charge of the food courts telling people of for not checking in and did come across as rude yet she never told any spanish people to put the correct clothing on, they were walking around in swim wear. I found a few staff quiet abrupt but i would be the same if i had to work there, they are hard working and understaffed for the amount of clients they receive, making long ques at the bar, one staff at beach bar, it took me over 30 minutes to get an ice cream, i could have walked the the mall and back quicker and most proberbly paid less!!! The food was ok there was always something to eat and it was tasty. My husband had to leavr some chicken as it was not cooked. With some tweaking and more staff this hotel could be great, but you would be paying more, so for the price i paid and putting some of the mishaps aside, we enjoyed the holiday and would not be bothered if i was left to book again. A holiday is what you make of it, the location, the weather and the price did make this a good choice.
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- Also Known As:
- Beatriz Playa And Spa
- Beatriz Playa Hotel Puerto Del Carmen
- Beatriz Playa Lanzarote
- Beatriz Playa & Spa Lanzarote/Puerto Del Carmen