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“Lanzarote holiday”
Review of Las Costas

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Las Costas
Ranked #7 of 91 Hotels in Puerto Del Carmen
Certificate of Excellence
Reviewed 12 June 2014

Visited 26/5/14 to 9/6/14. Internet booking via Thomas Cook.
This hotel has predominantly German guests and is also popular with Irish guests.
Room was spacious with plenty of storage and seating. Probably the quietest air conditioning we have known, and very effective. Walled terrace area for each room equipped with extending clothes drier, table, two chairs and one sunbed. Additional sunbed provided on request. TV with two English news channels. Movie channels both showing very old American films. Large refrigerator and microwave/ grill. Unfortunately no microwave information booklet re operation, or any cooking vessels or utensils. Useful for boiling water for making tea/coffee at least. Would have liked a shaving / make up mirror in bathroom as basin is deep in front of fixed mirror and so reflected image about a metre away. Sheets were changed every two days and towels changed when you decide.
Given this hotel is listed as 4* I was surprised there was no stationary in the room or resort information. Room safe is charged at 2 euro per day, plus 10 e returnable deposit. There is also a deposit charge for pool towels.
Thomas Cook does not have a representative at this hotel. Any enquiries have to be made by free phone to a local number- including pick up information for the return transfer. The bulletin board was out of date by many weeks and was only updated after we visited the San Antonio hotel next door and spoke to the rep there. On the transfer coach at arrival the rep, who did not accompany us to the hotel, had to give us his copy of the welcome letter, but we then discovered our hotel was not listed for a welcome meeting. We were the last drop for this coach. Thomas Cook did not rate well at this point!
As winds can be [were] strong and gusty the sun umbrellas around the pool area are fixed, and limited in number, which meant be lucky or get burnt. Sun beds are plentiful but tightly packed- OK if you are the friendly type.
We stayed on a half board basis. Both breakfast and dinner choices were good, with themed nights and open cooking of eggs, meat and fish. More than one comment was that the individual dishes were OK but did not add up to a balanced plateful. The choice of sweets became repetitive and, like many other hotel sweet buffets, colourful but bland. It’s no surprise folk put on weight when you see the amount of cream, syrups and ice cream they manage to pack away. Fruit was always a choice and was ripe and tasteful. Restaurant staff were helpful and efficient at clearing away. We thought that 1.9 euro was a bit steep for 500 mls of water at the table when 5 litres at the supermarket is only 1.2 euro. Drinks can be charged to the room or paid in cash.
Lanzarote is a great island to explore by car and drivers are generally tolerant of tourists pottering along and making the occasional daft manoeuvre. We can recommend PlusCar, who we have used on previous visits. Three days for a Peugot 208, with air con, cost 65 euro, and we did 300 kilometers on 20 euro worth of petrol. Terms are significantly better for 7 day hire.

  • Stayed: June 2014, travelled as a couple
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3  Thank 210BigAl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerLasCostas, Gerente at Las Costas, responded to this reviewResponded 15 June 2014

Dear guest,

thank you very much for having taken your time to give such a detailed evaluation of your stay in Las Costas and your holidays in Lanzarote.
We are happy that you enjoyed your stay with us. Please note that kettles are available on demand free of charge at reception.
We would be pleased to be able to welcome you again as our guests soon and send you until then a lot of sunny greetings from Lanzarote

YOUR HOTEL LAS COSTAS TEAM

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309 - 315 of 784 reviews

Reviewed 28 May 2014

We really enjoyed our stay here. With such friendly staff from reception to maids, waiters to maintenance personnel - always a smile, very attentive, nothing too much trouble. Our room was, as we asked for, in a quiet location with stunning sea view (room 1184). It was a good size and comfortable beds. (extra pillows supplied with a smile within 3 minutes of asking). The internet connection via Ethernet was free, although wifi was extra. A fridge and microwave was provided but no kettle - but we bought some cheap mugs and managed to boil water in the microwave for the essential cuppa!! Glad to say PG tips was available at breakfast but the coffee was pretty diabolical. The choice for breakfast was great - although carrots for breakfast one day mystified us (more so, that people actually did choose to eat some!). Probably the only thing we felt let the place down was the quality of the evening meal. A huge choice but many things were tasteless or very salty. There was always a freshly griddled meat and fish choice but the meat was often quite tough. If we ever go again (which we might because the location and the pool is really great) we would certainly not choose the half board option. The pool, as mentioned was great and always plenty of sun-beds. they did start the day closely arranged but generally got spaced out as the day went on and you really did not feel crowded. There were many germans here but virtually no early morning towel wars (sorry but they do seem to be the usual culprits!) - there was no need to race to reserve beds as there were ample beds and never a problem finding a choice to use. Right by the beach. Someone mentioned noise pollution from the airport, but really. although you could see planes a way off coming down to the airport the disturbance was insignificant. Some rooms seemed very hemmed in with just walls for a view and people walking straight past their balcony. We were very fortunate to have such a lovely room with complete privacy (but we did pay extra and I think it was well worth it.

Room Tip: Some rooms seemed very hemmed in with just walls for a view and people walking straight past their b...
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  • Stayed: May 2014, travelled as a couple
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3  Thank Rosemary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerLasCostas, Gerente at Las Costas, responded to this reviewResponded 6 June 2014

Dear guest,

thank you very much for having taken your time to evaluate our hotel and give a detailed describtion of your holidays. It is a pleasure for us to hear that you enjoyed your stay with us.
We are very sorry that not all the plates of our evening meal suited your taste. We can assure you that we try our best to offer a various and tastefull buffet. If you would like to help us improve our offer we would be thankful for more details. Please write to reservas@hotellascostas.com.
Refering to the possibility of boiling water in the room, it is a pity that you did not ask at reception because we offer kettles free of charge on demand.
We are very happy that you are planning to return to Las Costas and are already looking forwards in having you back as our guest

Kind regards from sunny Lanzarote

YOUR HOTEL LAS COSTAS TEAM

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Reviewed 27 May 2014

Reception area is on two levels which has a stairs and lift – we found all receptionists helpful and all can speak good English – there is stairs leading down to the pool and restaurant but the stairs can be avoided by walking around the outside path which is not long or steep. Therefore suitable access for disabled and buggies.
The hotel will provide you with a pool towel which is free of charge and you can change the towel has often as you like.
Our room had to twin beds with side sea view – our room backed onto the road and we found it to be peaceful and we hardly heard the traffic – you can hear planes coming into land at the airport but they stop at about 10pm and it really is not that bad.
The towel’s and bedding is changed every two days and room is cleaned everyday – hairdryer and shower is very good.
Air conditioning and fridge is not the best.
Safe deposit boxes are operated by a key supplied in reception for 10 euro deposit and 2 euro a day.
There are two patio chairs, a table and one sun lounger – if you asked reception they would arrange for another sun lounger to be put on your patio area but we did not as we were happy with the pool.
We had side view of sea – ours was quite good – we were in 1014 room – others can be blocked by trees and buildings – we had no complaints.
The pool area is not the biggest but during most our stay we had more than enough room – two days before leaving the hotel was more or less full but there was enough loungers for everyone in the sun.
At the far end of the pool is a door which leads straight onto a path then onto the beach – I have never been to hotel which is so close to the beach – the beach is huge and most of the time empty. We had a couple of lovely walks along the shore line during the daytime. Plenty of loungers with sun umbrellas were on the beach although I don’t know if you pay for them.
Loungers in the shade are harder to come by as it does get hot after 11:30 am, around the pool area was a sun trap if you plan stay there for the day you will need an umbrella.
You cannot reserve your lounger until 9am – if you put your towel on a lounger before that, staff will remove them and take them to reception.
All the Staff at the hotel were friendly and could not do enough for you – I did not meet a rude or grumpy staff member all holiday.
Restaurant
Breakfast – normal buffet breakfast, cereals, uncut bread was freshly baked and warm there was also sliced bread available for toast; fresh fruit, cooked breakfast (well almost), freshly cooked omelettes, scrambled and hard boiled eggs, continental breakfast was available along with croissants. Drinks fruit juice was more or less squash. Tea and coffee was very nice.
Lunch – we were half board so we had to pay for this meal if we wanted it – usual thing, sandwich, pizza and salads.
Dinner – we found that every meal was very nice, good quality and quantity, Monday is curry night, lamb curry was lush. One night (we forget which) was Chinese – again very nice, one night was lamb chops, then steak (frying steak), pork chops – we were more than happy with every meal we had. We like our sangria – it was not the best there, the tinned fruit did not help – large beer is about 2.50 euros – and it was ice cold
The only night we ate out was Sunday which was burger night – although the burgers looked homemade and cooked fresh.
The hotel is at the edge of the resort, which means a 1 hour walk to the port(old town) or a 3 euro taxi ride (one way).
There are two Irish bars nearby – Ned Kelly and Harp, we were not overly impressed with either, we preferred the Hawaiian bar which is only a short walk towards the town – 1.50 euro a pint during happy hour (which seems most of the day) – we liked the ‘Friends’ bar for lunch (just further down from the Hawaiian bar on opposite side of road) – their sausage and onion baguette with homemade coleslaw was very nice. Next to friends bar was the new Londoner which served fresh British fish and chips were smelt and looked very nice.
There are loads and loads of nice looking restaurants in Puerto del Carmen, we only ate out once and that was at the Sorrento Italian restaurant which was lovely.
Lots of people cycle in Puerto Del Carmen and most charge between 10 and 12 euros a day – although we did not hire a bike – they look new and well maintained.
To summarise – nice hotel, nice resort, nice weather – would we return/recommend – yes defiantly.
Recommendations to hotel.
Improve your air conditioning and fridges.

Room Tip: dont shop at the supermarket opposite - go to the spar down the road - side sea view was good for us...
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  • Stayed: May 2014, travelled as a couple
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9  Thank smiler12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerLasCostas, Gerente at Las Costas, responded to this reviewResponded 6 June 2014

Dear guest,

thank you very much for having taken your time for such a detailed describtion of your holiday and our hotel complex. We are delighted that you enjoyed your stay with us and it would be a pleasure to have you back as our guests very soon.

Kind regards from sunny Lanzarote

YOUR HOTEL LAS COSTAS TEAM

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Reviewed 26 May 2014

We have just returned home from our annual holiday at Las Costas Hotel Lanzarote. I can honestly say at this stage that it is a home away from home. As always, the whole hotel & facilities are spotless, everywhere is thoroughly clean. Food is very nice, a great variety and the staff right through from reception, waiting staff & cleaning all very friendly & polite. I must also mention the kids club & night time entertainment looked after by Mickey, Sandra & Hannah. They really do an excellent job and entertain children from morning til nite!!

  • Stayed: May 2014, travelled with family
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3  Thank Tashamum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerLasCostas, Gerente at Las Costas, responded to this reviewResponded 6 June 2014

Dear guest,

thank you so much for this outstanding evaluation of our hotel. It is great that you already feel part of our big Las Costas family and we are looking forwards to your next year's visit.

Sunny greetings from Lanzarote

YOUR HOTEL LAS COSTAS TEAM

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Reviewed 24 May 2014

This was our 3rd visit and its good to see nothing changes. The hotel does not have many English and its nice to see that the hotel also has a dress code for the evening in the restaurant.
We are a family of 3 with our child being 8yrs old, the room is spacious with plenty of storage and a huge double bed and a single pull out and still you have a sofa to sit on. The bathroom is big with a wonderful shower if sometimes it ran a little too hot...The room also has a microwave and fridge as well as a TV which has a few English channels. The patio is spacious with a fixed pull out washing line, table and 2 chairs and a sun lounger. The pool is lovely and we had no problems with getting a sunbed as the hotel does not allow you to put a towel out before 9am if you are not using the sunbed. Breakfast is a buffet and with so much choice from fruit, cereal to continental and plenty of eggs cooked omelette scrambled and good old fried. From about 1030 there is kids club 'mini club' which suited us fine as it only last an hour or so and its by the pool so you can still keep an eye on them and they had some great activity's we didn't participate in the adults activity's but only because it was a nice break for us both not to have one of us watching the pool... but we did enjoy the sangria demonstration and there is no pressure to join in. after a few hours by the pool if breakfast didn't keep us going the pool snack bar is very reasonable and has some nice little snacks the tuna and onion salad and the Spanish tortilla are both very nice and the pizza was good too. Again around 3pm the mini club and activity's start and again no pressure to join in which is great and these last about an hour or so. The beach is located via the gate at the end of the swimming pool and you can hire sunbeds or do what we did and just stay by the pool but go for a dip in the sea each afternoon before relaxing on the patio. evening meal is also buffet style and has a lot of choice the salads are great and there is a soup as well as meats / fish from the hot plate along with a lot of dishes like pasta , potatoes, paella some theme nights like Mexican or Chinese have some nice dishes the deserts could be improved as the cakes have 'soggy bottoms' but the ice cream is very nice. Evening entertainment is sometimes lacking but the show on the Monday by the entertainment staff is very good, there are many bars and mini golf up the road in both directions. I would not hesitate to recommend this hotel to anybody. All staff are fantastic and the standards are very high

  • Stayed: May 2014, travelled with family
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4  Thank NED180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerLasCostas, Gerente at Las Costas, responded to this reviewResponded 25 May 2014

Dear guest,

thank you so much for this outstanding evaluation of our hotel. We are delighted that you enjoyed your stay with is and can't wait to have you back as soon as possible.

Kind regards

YOUR HOTEL LAS COSTAS TEAM

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Reviewed 21 May 2014

Located quite near to airport so lots of noise pollution. Impressive reception area but on walking into the room which was extremely dark, depressing and smelled musty. The patio door has very annoying curtain which must be closed for privacy reasons, there are no windows, a roof light in bathroom and air conditioning very poor. The room was large, basic furniture, no draws, no kettle, no iron, small fridge bed very large and comfortable. Bathroom is modern good size with very good shower. Little patio area outside room with alot of ants with 1 sunbed a small table and 2 chairs and a clothes line. Our room was beside the Squash court which held aerobics every day music very loud and annoying. You also have to slot your keycard for electricity so ask for 2 keys or rooms are stifling The food was very poor; quantity over quality. The food was just terrible overly salted and most bizarre flavour combinations that just did not work. No allergy notices re gluten free etc Hot counter chefs cooked large quantities so meat was overcooked and highly seasoned with horrid spice mix. Meat was so tough knife would not cut through. Just went out for meals and gave up on restaurant food. Coffee was poor quality. Staff were friendly and kept very busy so again the Hotel experience is missing. Pool area full of sunbeds tightly packed together no life guard and children in the Jacuzzi playing and splashing so be careful with kindle or iphones. Pool area was not relaxing overcrowded and children running riot. Hotel located near to bus stops and taxi rank. Supermarket across road. Taxi 3 euro to old town were best restaurants are located . Very hard to find any area of quietness very cramped noisy during day. The best thing about Los Costas is you are guaranteed a good nite sleep and great views to the sea and extremely clean room. For me the accommodation was good but I have to base my review on the full experience including food and drinks.

Room Tip: I would not bother with sea view room
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  • Stayed: May 2014, travelled as a couple
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2  Thank MacGalway_Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerLasCostas, Gerente at Las Costas, responded to this reviewResponded 25 May 2014

Dear guest,

thank you very much for having taken your time to give an evaluation of your stay in our hotel.
We are very sorry that we could not fullfill your expectations.
It is clearly marked in the hotel describtion that our hotel is a 10 minutes drive from the airport and this means that depending of the direction of the wind you can rarely hear some planes.
We are going to change the furniture of our rooms in 2015. We don’t have irons or kettles in the room, but you can get them free of charge at reception on demand.
As you were in the hotel during the childrens holidays, there was more movement than the rest of the year and if you take a sunlounger in the first pool line it is probable that you might get some splashes of water.
It is a pitty that you did not contact our management personally. We always try our best to find the ideal solution for our guests in order to make them enjoy their stay with us. We offer a various buffet, hoping to cater for different tastes but in case a guest is not satisfied, there is also the option of getting a refund for the dinner (which is 5 Euro per person and day).
If you wish to contact our management you can do so on reservas@hotellascostas.com
We hope, that you enjoyed the island of Lanzarote and send you sunny regards

The Hotel Las Costas Team

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Reviewed 6 May 2014

Good points on this hotel are it is clean, its good location and has a nice pool area. My only criticisms are that the sunbeds are tightly packed together. Also beware about putting lighting on in your room when the curtain is not drawn; this enables people to be able to see in when walking past outside.

  • Stayed: May 2014, travelled as a couple
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2  Thank Gab160
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerLasCostas, Gerente at Las Costas, responded to this reviewResponded 7 May 2014

Dear guest,

thank you very much for your evaluation of our hotel in tripadvisor. We are happy to hear that you enjoyed your stay with us and would be delighted to have you back with us again son.

Kind regards

HOTEL LAS COSTAS

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Additional Information about Las Costas

Address: Avenida Playas 88, 35510 Puerto Del Carmen, Lanzarote, Spain
Region: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Puerto Del Carmen
#5 Luxury Hotel in Puerto Del Carmen
#6 Romantic Hotel in Puerto Del Carmen
#8 Family Hotel in Puerto Del Carmen
Price Range: £107 - £178 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Las Costas 4*
Number of rooms: 187
Reservation Options:
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Also Known As:
Las Costas Hotel Puerto Del Carmen
Las Costas Lanzarote/Puerto Del Carmen

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