Stayed here for a week, 11/18 jan 2014, arrived evening time and asked for ground floor apt,near pool, as my husband has a severe knee problem, We were given apt right down the back , overlooking playground and tennis courts. We are middle aged, and apt would have been perfect for family, not for us. Next morning asked could we move, was told they would let us know, they did'nt. Felt everything was too much trouble. The cleaning staff were great, nothing too much trouble, and had a smile for everyone. Apts were ok, beds hard, and settee uncomfortable, bathroom ok. Went to get my passport back from reception, along with my e-ticket , which they kept on registration, Returned passport ,but no travel documents. Insisted they did.nt have it, and was not taken from me. Of course hours later they found them, no apologies. Would we go back ??? No
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- Also Known As:
- Aparthotel Puertocarmen Hotel Puerto Del Carmen
- Puerto Carmen Aparthotel
- Aparthotel Puertocarmen Puerto Del Carmen
- Hotel Puerto Carmen Lanzarote/Puerto Del Carmen