Stayed here last week July, staff were unhelpful, room were basic which was fine but the cleaners are terrible. There were black long hairs all over the floor in the room, there was urine in the bday, when I complained the receptionist said well it has been cleaned today!
I had to scrub the floor myself on my hands and knees.just felt grubby in there.
Part of the pool was coned off for work which never happened, the sun beds were a joke, id say about 70% were broken and filthy dirty.
Had to pay extra for wifi, had to pay extra for TV..had our towels changed three times in 10 days, and then they smelled musky. The balcony was falling apart..had to buy our own cups as theirs were filthy. Shops and pubs about a 15 minute walk, never had a bad meal in the resteraunts though and found things a little cheaper than in uk.
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- Also Known As:
- Aparthotel Puertocarmen Hotel Puerto Del Carmen
- Puerto Carmen Aparthotel
- Aparthotel Puertocarmen Puerto Del Carmen
- Hotel Puerto Carmen Lanzarote/Puerto Del Carmen