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“Apartments & location very good..but....”

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Apartamentos Isla de Lobos
Ranked #45 of 91 Hotels in Puerto Del Carmen
Reviewed 6 July 2014

Just returned from a week's stay.All in all a very pleasant stay, however lets get the negatives out the way first!..After enduring an arduous four hour flight with one of the low cost airlines (do try and avoid them if you can..will start your holiday off better if you do),arrived at the apartments at around 2pm on saturday afternoon, with reception closed and no offer of help from the guy at the pool bar..(more on that later!)...a note on the door said to phone a local number for where your keys are...Now not everyone has a mobile phone, so not the most practical way of greeting your guests and at that time of day and knowing your were expecting new arrivals the reception should be manned...We noticed whilst there during the week other arrivals at less convenient time of day were met by a member of staff..(including the pool bar guy)...I had purposely booked a two bed-roomed apartment and paid extra for this and had confirmation from the tour operator with me...Having located the keys what do we get?..a one bedroom apartment for two people...So more phone calls to the number on reception door...mobile calls that is not local ones..The manager of the complex said that he did not have any two bedroom apartments available and that as there were only two of us then the one we were allocated should be ok...No it was not.Now further phone calls back to the tour operator in the UK..(mobile calls= costly!), were needed to get this resolved . To their credit the tour operator was very good in sorting the problem out but had to intervene otherwise we would not have been able to..The long and short of that was that we accepted two single bed apartments next door to each other..Not great but acceptable..Found out that there are only two 2 bed apartments out of the 26 on site, so surely they should know when these are available.The apartments are clean & well equipped well maintained and water, tea & coffee waiting for you.Nice pool area small but ok for what was needed.There is a pool bar but the whole time we were there no one used it ..Maybe the pool bar guy would do more business if the music was more for the visitors rather than himself to indulge in, and he was a bit more friendly may have helped...Great location with a well stocked supermarket just about a 100 metres away, and just 300 metres or so from the bustling promenade and beach.The beach is spotless and the sea beautiful and clean..Many bars , restaurants and usual gift shops along the front...bustling a bit in the evening...can be wearing with all the hassle from the "promotors" on the front at times...some never give up!..All in all we enjoyed our stay but at no point did anyone come up and ask us if everything was ok after the start we had..but then I suppose I am not really surprised...I do not want to put anyone off visiting these apartments as they have great benefits..just a little more personal care and attention and your guests will go away much happier

  • Stayed: July 2014, travelled with friends
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2  Thank Assirap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aron C, Manager at Apartamentos Isla de Lobos, responded to this reviewResponded 3 August 2014

Wow! A long review. Thank you very much for pointing out everything you think we need to change. It´s with this kind of reviews when we can improve. Let´s comment some ot these points!

- My advice: travelling to anywhere without a cellphone is a risk, even more if it´s to a foreign country. And if you do it, you have to be sure that the reception is 24 hours open. Most of the hotels have it, of course, but apartments, villas, rural houses... they all have different rules, different timetables. And now, with Internet, it´s so easy to contact with us, through e-mail or a calling. That´s why I always insist here and in many webpages that you have to contact with me to inform about your time of arrival.

- I think I remember your case. I was on holidays and when I came here again, my collegue informed me. He explained me that there was a missunderstanding with the booking and he gave you two single rooms instead of a two bedroom. It´s our fault, of course, and this is not something that happens very often. And for that, I apologize in the name of our apartments.

- It´s a surprise to me that you have a bad impression from Benji, our Pool Bar waiter. He is a very nice waiter and usually plays the music our clients ask. We even have some very good clients that send us packages with CDs for him.

It´s a pitty you didn´t have the best stay we could give you. We will check out all these points and make sure that everything will be much better.

Arón Cruz
Isla de Lobos Reception

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111 - 117 of 219 reviews

Reviewed 4 July 2014

We had a great holiday in brilliant apartments. Lovely big apartment, very clean and well equipped. Thanks to Arron for waiting on us to arrive, I think we had the best apartment, directly opposite the pool - just step out the door and pool and loungers are there - brilliant ! Sun loungers were aplenty and even had cushions available. We got a taxi from the airport which was quicker than waiting on a bus and it was only 30 euros return. A well located apartment, child free and well worth the money we paid for a brilliant holiday, we will definately be going back.

Room Tip: The whole apartment block is great. Apts 6,7,8 and 9 are opposite the pool.
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  • Stayed: June 2014, travelled as a couple
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Thank Joanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2014

We gave just come back from a 10 night stay at these apartments. The location is great. Just up the road from the beach. Yes there is a hill but if you can walk up a couple of flights of stairs you will be ok. The steep bit isn't that long and you can either feel very virtuous that you are taking some exercise or reward yourself with a nice cream from the shop at the top which also sells a good range of basic foods etc. buy your water here in 6litre bottles to put in the fridge as it's almost next door to the apartments.
The complex is very small and all the apartments face the pool area. We asked for and got a first floor apartment as they give a little more privacy as you have a balcony whereas the ground floor ones have a patio area that opens up onto the pool surround. Just a matter of personal preference really. The apartment was clean and well equipped. The maids were friendly and came in most days. We were disturbed a little by noise on the last few days/nights by a group of young girls who arrived and were quite boisterous.
We arrived after the office had closed but followed the very clear instructions that had been emailed to us and had no problems at all gaining access. The wifi was brilliant inside and outside the apartment. Excellent value for money and a great location within the resort

Room Tip: See my comments above. Recommend 1st floor for prviacy
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  • Stayed: June 2014, travelled as a couple
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2  Thank budcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2014

Great apartments in a great location. Apartments have all that you need: bedroom, kitchen/living area, overlooking the pool, hair dryer, hob, fridge freezer, shower, iron and ironing board, TV. Inclusive wifi was good and much appreciated - wifi transmitters are near the pool, so you get a useful signal at the front of the apartment but not in the bedroom at the back. Aron made sure we had a great stay. Pool is lovely and very clean.

Location is pretty much perfect. Quiet location in a residential area. 2 minutes walk from the corner shop for bits and pieces. 10 minutes walk to choice of two supermarkets. 12 minutes walk to the old town and its restaurants. And I timed the walk up the 'big hill' from the beach at Avenida de las Playas: 3 minutes when sober (90 seconds up the hill, same again on the flat), or 4 minutes at the end of the day after a bottle of wine.

All in all a great apartment in an ideal location with good organisation and service. Recommended.

  • Stayed: June 2014, travelled as a couple
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3  Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2014

A 15 minute transfer from the Airport by Taxi, approx 15 euro, Thanks very much Aron for the easy and clear instructions on what to do if you were not there when we arrived, but you were :-) A huge apartment, spotlessly clean, it had all you could expect by way of home from home facilities, everything worked as you would expect it too with no disappointments at all, the room has a great balcony, large enough for the relaxing four chairs and a table overlooking a nice clean pool, plenty of sun loungers and there was also a welcome pack in the room, coffee tea, including a nice bottle of red wine which was a great way to start the holiday. The huge beach is a 2 minute walk down the hill, where you will also find a huge number of shops, bars and restaurants, the walk back up the hill is a challenge though ! I would definitely recommend Aron's place to anyone who is looking for a quiet relaxing time, the only draw back would be if you had difficultly walking. Thank you very much Aron for great accommodation and hospitality

Room Tip: Room 22 was fantastic, great veiws and a sun trap in the afternoon
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  • Stayed: June 2014, travelled as a couple
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5  Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2014 via mobile

I found to apartment to be larger than expected large living space/ kitchen large bathroom and large bedroom with lots if storage space . Equipped with everything you should need ( microwave, fridge, freezer etc even an iron ) very peaceful and relaxing.situated in a quiet street but just 3 or 4 mins walk from the beach and shops and bars( although at the too of a very large hill) only downside was we stayed Monday to Friday and our towels were only changed on the last day and there was no air con but we had a present stay and would return again :-)

Stayed: May 2014, travelled as a couple
1  Thank billygoat012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

its a 8.out of ten for the rooms however my room was very clean my bed was ok to and I have a bad back.10 out of 10 for the great Staff and I work in the business. The guy who runs the bar Ben is a star and can not do enough for you cheers Ben.

Room Tip: The rooms are big and spacious . clean and cleaned often. My room was pool side the bed rooms are...
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  • Stayed: February 2014, travelled solo
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2  Thank eurochef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Apartamentos Isla de Lobos

Address: Calle Guanapay 8, 35510 Puerto Del Carmen, Lanzarote, Spain
Region: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Kitchenette Swimming Pool
Hotel Style:
#17 Family Hotel in Puerto Del Carmen
#22 Romantic Hotel in Puerto Del Carmen
Price Range: £56 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Apartamentos Isla de Lobos 3*
Number of rooms: 26
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Also Known As:
Isla De Lobos Hotel Puerto Del Carmen
Apartamentos Isla De Lobos Lanzarote/Puerto Del Carmen

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