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Relaxia Olivina
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Reviews (2,343)
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All reviewsthe main hotelole olivinamain poolself serviceanimation teamfamily roomon tapsoft drinksair conplenty of choicesalt waterpool areaevening entertainmentbar staffceiling fanmeal timesplenty of sunbeds
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Reviewed 4 October 2013

We stayed at the Olivina 22 - 29 September and loved every minute of it. The weather was perfect. We were fortunate to have a room in the main hotel on the second floor on the side overlooking the swimming pool (I had e-mailed the hotel about a week before requesting this). No lift but not many steps to walk up and the porter will take your luggage. The room was cleaned to a high standard and a nice size with plenty of storage and a good size balcony to sit and enjoy the late afternoon sun. There is a small fridge which did keep the water nice and cold. The bathroom always had hot water and complimentary shower and shampoo in sachets in case you had forgotten to pack these. As others have said the towels had seen better days and were quite thin but you only had to put them on the floor and they would be changed. There is a free safe in the room.

We found the food excellent (and always hot) with plenty of choice each day although it was mostly the same every day but with so much choice we never ate the same thing twice. Never had to hunt for cutlery or plates etc. The fish was lovely. There was fresh fruit at every meal, as well as the usual sweets which normally I think look nice but always taste the same although here you could taste the different flavours. Drinks were self service in the restaurant i.e. wine, beer, water and soft drinks and of course in the morning orange, apple and mixed fruit drink all of which were rather strong but could be watered down. At breakfast one day it was bacon and the next sausage,(never the two together) eggs done in different ways, cereals, pastries etc. as well as all the cold meats. We liked the freshly baked bread. On Sunday morning you could have fresh fruit smoothies which were made for you as you walked into the restaurant. There is a dress code, men were not allowed short shorts in the restaurant in the evening although longer ones were allowed and we saw several men being told about this. Our only criticism is the tables are so close together and as everyone from the gardens and across the road have to eat in the same restaurant if the hotel and apartments were full feel it could be a nightmare although there was an extension to the restaurant which we saw open a few times.

The coffee from the machine was very good and again always hot and this was self service in different parts of the hotel. Water is not provided but you can fill your bottle from several places. Cake is available late afternoon if you feel peckish.

What we liked about it was no loud music playing around the pool with no entertainment team pestering you to take part in different things. In fact I think there was only the childrens entertainer there and this took place in the gardens. Evening entertainment was mainly live music and a magician one night. There is room to sit in or outside for this or strut your stuff if this is your thing. There is a cocktail menu but they will make anything you ask and to different strengths. The sangria was particularly good!!

The main swimming pool seems to be quite low compared to the road so does get very hot. The sun loungers were far more comfortable around this pool. Pool towels are provided if you ask at reception and can be changed half way through your stay.

The gardens are very close to the hotel and there were always sun loungers to be found here although they were extremely uncomfortable. For a change we would sit at the bar here under the parasols. The gardens are very well kept. Don't know what the apartments are like but they don't have air con. There are also apartments across the road and you could use the pool here if you want extra peace and quiet but no bar was open. Everywhere in the hotel is kept very clean.

The hotel is ideally situated because after a short walk to get to the promenade you can either turn left towards the airport (which goes on for miles) or turn right and walk to the harbour. Both ways there is a cycle track and is pedestrian friendly or you can paddle along the waters edge (heaven!) or look into the many knick knack shops (mostly Chinese).

We had a late flight home so went to reception to book a slot for a courtesy room to shower but were told these could not be booked, just to come when we wanted one but we may have to wait. There was quite a queue and we waited about 30 minutes. The room we used was in the main hotel and on the first floor looking towards the gardens and service road, it was very dark and dreary and near the kitchens with all the noise that brings so we were glad we didn't get allocated one of those rooms.

We found all the staff at the Olivina to be very friendly and efficient and made us feel very welcome and are a credit to the hotel.

Others have said they did not think this hotel was up to the usual standard of a Riu but personally we found it to be excellent value for money and will certainly consider another Riu Hotel for our next holiday because it was extremely well run. We would also return to this hotel in the future.

Room Tip: worth paying extra for hotel room
  • Stayed: September 2013, travelled as a couple
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6  Thank Lyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2013

Previously stayed at riu Paraiso which was great so was unsure what we would find here. We were pleasantly surprised. We stayed in apartments (109) which was a great location. Terrace opened out onto pool which was kept very clean and there were always sunbeds and parasols available no matter what time of day. Always very quiet and a pleasure to be at with no loud music. Pool towels supplied from reception but you can only exchange for clean ones on a wednesday. Pool bar was only 3 doors away which was an added bonus and less than 5 minutes to main hotel and restaurants. Room always kept very Clean with fresh towels every day apart from Wednesday when the apartments have no maid service. This I found a bit strange but didn't cause us any problems. Please note there is no air conditioning in the apartments only a ceiling fan in the bedroom. Not a problem in September but think it would be in high season. Food we found to be of a very good standard with plenty of choice. You would have to be very fussy if you couldn't find something you liked at each meal time. Tables always cleared promptly although the staff could be a bit more cheerful! There are a couple of points to the hotels disadvantage - no sunbed mattresses and the beds in the apartment are very very soft consequently the last 3 days of the holiday were spoilt due to a bad back which I am still having treatment for a week on. Due to this, although a brilliant location we would not return.

  • Stayed: September 2013, travelled as a couple
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5  Thank Kim1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2013

We have just returned from a week’s holiday at the Riu Olivina. The weather was perfect as was the location but the hotel was rather disappointing. Having stayed in other Riu hotels we were surprised to find this one rather tatty and tired in places. The food was good and there was always a good choice but the coffee cups were cracked and chipped and there was quite often a rather nasty drain smell in the restaurant especially at breakfast which wasn’t pleasant. The pools were good although the tiles around it were very worn, uneven and cracked and the pool towels were so thin and worn I suggest you take your own with you and we were only allowed to change the pool towels once in the week we were there! We had an apartment rather than just a room which was a surprise as we were all inclusive, again it was rather tired but ok and cleaned to a good standard. Reading the other reviews it appears the rooms in the main hotel block are of a better standard than the apartments. The staff there were very friendly and helpful and all in all we had a good time and would definitely return to the area but would probably choose a different hotel.

  • Stayed: September 2013, travelled as a couple
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4  Thank sueb104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2013

Little bit nervous about going to this hotel after reading some of the reviews on here, but upon arriving I was put at ease as it wasn't quite like people had described. My boyfriend and myself (both in 20s) stayed at this hotel for a week in Sept.
The hotel is split into two hotel-(main block) and apartments. I can only comment on the rooms in the main hotel as we stayed in one of the rooms, but from what we heard the apartments required a little updating. Our room was on the second floor which was great( good views and quiet). The room itself is pretty spacious, with a good size balcony over looking the pool and had air con(which the appts don't have). Bathroom looked fairly new and the finishing touches were always nice (fresh flowers towel shaped into vases/different animals) Cleanliness of the room and of the hotel is spotless. The only negative we had was the floor around the main pool could do with replacing as in places it had broken up and was quite gritty under foot.
Food and drink was good. Always plenty of choice from fresh fish/meat to salads and pastas. The cocktails were good, not too keen on the white wine but think that's down to personal preference.
The staff were lovely and was polite and helpful. Free pool towels, free safe in room and courtesy room. Some people mentioned they had to pay for Wi-Fi but we connected for free, so check 1st if your phone connects. Vicki (Thomson Rep) was great, very helpful and if you required any information of the island, good person to ask. The evening entertainment is fair, most nights the acts were 'singers' some good, some okay. there was two good acts- one was acrobatic routine and the other was similar to circus routine ( sorry I cant remember the acts names).
Good location just short walk to either beaches. Plenty of little shops and only 45mins walk to Puerto de Carmen,(although bit longer if looking at the shops lol) where you have got the old town and the harbour.
Overall, it was a good holiday. Short transfer time to hotel. If we come back to Lanzarote I think we would stay here again. If you're looking for nightlife etc then probably not the best hotel to choose. But if u want a nice quiet relaxing holiday experience then this is the place for you.

Room Tip: 2nd floor rooms in main block(hotel) good views and quiet
  • Stayed: September 2013, travelled as a couple
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2  Thank VicMart2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2013

Having read everything already here i havent had anything really new to add. We stayed in the main block. Decent sized quality room but carpet which is strange. Everything well cleaned and great GREAT staff. Special mention to Veronica (mes amigos!) and also to Vicky with her sangria especiale. Food was of a good standard and no complaints. I think you need to realise that for an AI hotel this is actually quite small, therefore your choices are going to be more limited however, we found what was there to be really good quality - espaecially roast pork and chicken. Would i stay again? Yes. For what we paid this was great value. Have stayed at the Paraiso up the road before and this is completely differnt. Smaller, friendlier and quieter and probably a better location being just that bit nearer to PDC. I think I would sum this up as a Riu on a budget but definately worth considering.

  • Stayed: September 2013, travelled with friends
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3  Thank Alex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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