We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“its all french french french”
Review of Relaxia Olivina

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Relaxia Olivina
Ranked #29 of 91 Hotels in Puerto Del Carmen
Reviewed 4 February 2014

after waiting for our holiday to get here we set of to this hotel!!!!! we might of well of gone to france,nothing against the french people but this hotel is all for them.the animation team and entertainment team all french and only spoke french!!!! which was no use to us as grandson couldn't speak french in the french kids club!!! the hotel staff and other team staff did not give you the time of day,we befriended a dutch family who were very lovely and they also said the same,we had a few issue while we were there, but reception desk totally unhelpful,very rude. you couldn't get to the bar area at night for a seat as it was always french entertainment and full of french people,even karaoke night was all in french!!
the apartments are very dated smell of sewer,we had to move but the smell was worse once we moved.the safe was in the wardrobe which was put in on the side which made it bad as you could not see where to put the key and was very hard to open to get into.there are 4 pools there 1 should be heated,it was not all pools are freezing cold.
we have stayed in many riu hotels before,this is not the standard of any RIU HOTEL it states 4 **** this is more like 2**
My advice do not go here if booked then pay the admin fee and change it before its to late.
debbie essex

Room Tip: if you want a 30-40 year old self catering then this is the place even the tv:s are ancient!!!!!!
See more room tips
  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Deborah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (2,260)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,211 - 1,217 of 2,262 reviews

Reviewed 24 January 2014

I visited this hotel in July 2013 on a girlie week in the sun, and it was fantastic. We stayed in the apartments and I don't understand the negativity about these, the one where we stayed was roomier, and nicer than the hotel rooms (we had a late flight so were given a hotel room to have a quick shower in as late check out wasn't available for our apartment). We had a separate living room/kitchenette which included a fridge which was very useful for bottles of water. The bedroom was roomy, and it was so nice having a separate room to sit in other than the bedroom. This led to a very clean and roomy balcony.

Room was great, although we were bored of pork by the end! However, as a very fusy eater I always found something to eat. The pancakes at breakfast were wonderful.

Staff on the whole were briliant, apart from one incident. We had to be at breakfast for when it opened as we had an excursion to go on, we literally had ten minutes to eat. We put our bits and pieces on a table by the door and quickly grabbed some food. A female member of staff then appeared and shouted at us for being on a table for four people when we were a two and made us move. Seeing as it was very quiet in there, about 15 people at most, this wasted time we didn't have and seemed unnecessary. Plus she was very rude at us about it. This incident did spoil the day, and was unfortunate as the rest of the staff were lovely. Bar staff were very helpful and loved us ordering in spanish.

Pools were cold but refreshing. There was an issue with people reserving sun loungers and umbrellas and not using them, but that happens at most places. It's a shame staff won't tackle it though.

We had an incident were an excursion coach didn't arrive, but the Thompson rep and staff on the holiday hotline were both very helpful. This was much better than the "welcome meeting" where, although the rep was helpful, there were other people there just trying to hard sell you stuff, like a drag queen show. This isn't what welcome meetings used to be for.

Entertainment slightly disapointing. They advertised a disco which we were pleased about but it turned out to be a childs one. However we probably wouldn't have spent much time at the entertainment anyway.

All in all a very relaxing holiday. I hadn't been abroad since 2002 so it was very welcomed. I totally recommend the apartments, and Lanzarote as a whole.

  • Stayed: July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Dancer1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2014

This has to be the poorest RIU hotel we have ever been in.
Stayed at the Paraiso in 2013 and booked this hotel 2014 as the bar area in the Paraiso was open to the evening elements and very uncomfortable. What an error!
The food in the Olivina gets zero marks compared with the Paraiso.
Entertainment is totally dominated by the French and conducted totally in the French language.
Other nationalities were not even acknowledged.
The entertainment centre is in the main bar. Very noisy, and in French. Not a comfortable place for an evening drink.
Pool entertainment is zero. Absolutely nothing on any day.

Food selection and quality is awful. Certainly not up to French standards.
eg. Saturday evening meal. HOT MEAL CHOICE -grilled fish (no name), or Hake in light batter, or Calamari, or grilled chicken. Pieces of pizza were available every night.
For vegetables - chips or boiled potatoes ( in their skins ) nothing else. Not a piece of green or even a carrot.

If considering Lanzarote, which is worthwhile, avoid this hotel. Unless of course you are French.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank fredshed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2014

Having stayed at this hotel in January 2013, we booked again for January 2014 - What a difference !!!! This hotel is now over-run by French guests who are both arrogant and very, very noisy. The entertainment is all geared towards this nationality and the entertainment staff are mostly from France themselves. Eating a meal in the dining room is not a pleasant affair as the french guests not only talk loudly to one another, but they also shout to each other across the room. The menu, while nice, was not varied. There was no difference between the lunch menu and the tea menu - it was very repetative and we were a bit bored with it by the end of the week. The accomodation was OK, if a little bit dated, but until the policy of the hotel mostly accomodating french guests, we will not be returning

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank Davypo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2014

I stayed here in october 2013 and I loved it. Food was excellent, rooms were clean, staff was excellent. The only thing I didn't like were the German guests that had no manners. The room I had had no air con but I still got a good night sleep every night. Not much choice of tv progs.

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Bouli1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2014

Stayed in the Riu Olivina with my partner in the beginning of june 2013 the room we had was great had a nice view and was really spacious and clean. The food was poor we eat out all week as we didnt like the food at all. The entertainment was poor a man singing on a karaoke just didnt do it for us. The area itself was brilliant plenty to do, mini golf, arcades the beaches were lovely and plenty of shops close by.

  • Stayed: June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Amy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2014

We will start with the best bits and work down.

1Riu staff lovely. All well presented pleasant, helpful and efficient. Ask reception staff for extra blankets, pillows and pool towels. Cleaning staff second to none, excellent.

2 Our room (1253) in the hotel. Once through the first door to our room we entered a large space (open to the elements where you might imagine windows might go). This would be a lovely space to put your chairs and table in the height of summer to get some air without the sun baking you as it is in shade all day. Through this 'room' is another door actually into the main room. The room had a nice large well equipped bathroom with bidet, toilet, low level bath with shower over. There is a very large mirror and plenty of room for your toiletries. Our bathroom had one sink (which needed replacing as it had a very nasty crack all the way down it), and a hairdryer. If you want to style your hair in any way bring your own hairdryer. The hairdryer in the bathroom has next to no power and really cannot do its job. There are two sachets of shower gel and shampoo provided per day, so if you take multiple daily showers bring your own or ask for more supplies.

The bedroom was a very good size with two large beds put together, a large wardrobe with plenty of hangers. Loads of draw space, small refrigerator, floor safe (which is included in the price but hard to access if you cannot easily get down on your hands and knees to open it up).

My husband has sleep apnea so uses a CPAP machine. This requires him to use breathing apparatus at night which needs plugging into an electricity socket. Being used to this we carry an extension lead with us everywhere we go and it was definitely needed during this holiday. The only free socket in the room was on the other side of the room, near the TV (a nice flat screen tv with several channels for each language). Make sure you take a double adapter or extension lead if you need to charge up multiple gadgets etc.

The room also had a table and two comfortable chairs and a large dressing table.

Our balcony was lovely with views over the pool and out to sea, the usual plastic table and two chairs and a pull out clothes dryer line, very useful. It had the sun all day which was brilliant for us in December.


3 Location of hotel perfect. Two minute stroll to the nearest beach and the start of the shops and restaurants of Puerto Del Carmen. Shop's assorted, many tacky shops but some really nice ones. Prices of food, drinks and general purchases cheap. All on the flat excellent for those with wheelchairs or pushchairs' and a separate cycle lane for those who are that way inclined. A few mini golf sites around, all good for a laugh but some in need of serious renovation.

4 Now we are getting to the OK's. Food at the hotel. Buffett for all meals (even the Christmas gala meal which was a complete shambles for the 21:00 sitting). No champagne reception as advertised as there were far too many people gathered in one small communal area. Food was always plentiful but not that much variation. Vegetarians would have a hard time if they wanted more than salad and veg. There was a vegetarian section but this often only had three veg on it, no 'main meal' option with the exception of one night when I noticed a vegetarian lasagne which I can honestly says was the tastiest thing I had all week.

5 Not so good (and that's being kind. Pool area of the hotel lovely but ruined by the kids club at 10:30 who shatter the nice quite atmosphere. Why cannot they use one of the other pools nearer the kids playground in the apartments where most of them stay?

If you cannot work out the difference between apartment's and hotel rooms look at the photos and those with dark furniture are hotel rooms and the light furniture are the apartments. Those we spoke to staying in apartments were all disappointed as they said they were old fashioned and in desperate need of renovation. Many said they would not be returning. Some tried to 'upgrade' to hotel rooms, a few got a free upgrade! See your Thompson rep if you find yourself in this position.

The hotel and apartments were almost full whilst we were there and on some days we could not get a sunbed by the main pool in the hotel. Beds were being reserved before 7am!!!

6 The worst bit. The Club Marmara. The Club staff are all French (18 to 30s) and do not even try to include other languages. They run the children's club and have absolutely no regard for others staying in the hotel. Most of the entertainment was in French (especially for the kids) and even if we had wanted to watch the evening entertainment there was no room. The hotel needs to move the evening entertainment out of the small bar and change the large (mostly unused) smoking room into the entertainment room (which is next to the bar) and make the bar an adults only area so those of us seeking a nice relaxing break can get it.

To sum up - would we go again - at a busy time such as Christmas/New Year or main French holiday season, NO absolutely NO. At a quieter time? Maybe, depends on the price.

Room Tip: Pick a high floor in the hotel if you can.
See more room tips
  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Lynn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Puerto Del Carmen hotels
1.4 mi away
Sol Lanzarote All Inclusive
Sol Lanzarote All Inclusive
#28 of 91 in Puerto Del Carmen
3,997 reviews
0.2 mi away
Las Costas
Las Costas
#8 of 91 in Puerto Del Carmen
818 reviews
0.9 mi away
Hipotels La Geria
Hipotels La Geria
#10 of 91 in Puerto Del Carmen
1,817 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Apartamentos Barcarola Club
Apartamentos Barcarola Club
#7 of 91 in Puerto Del Carmen
622 reviews
0.3 mi away
Hotel Lanzarote Village
Hotel Lanzarote Village
#20 of 91 in Puerto Del Carmen
1,643 reviews
1 mi away
Hotel Floresta
Hotel Floresta
#17 of 91 in Puerto Del Carmen
1,389 reviews
Show Prices
Show Prices
Show Prices

Been to Relaxia Olivina? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Relaxia Olivina

Address: Calle Grecia 11, 35519 Puerto Del Carmen, Lanzarote, Spain (Formerly Olé Olivina Lanzarote)
Region: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Puerto Del Carmen
#14 On the Beach Hotel in Puerto Del Carmen
#15 Luxury Hotel in Puerto Del Carmen
#21 Family Hotel in Puerto Del Carmen
#26 Romantic Hotel in Puerto Del Carmen
Price Range: £110 - £207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Relaxia Olivina 4*
Number of rooms: 290
Reservation Options:
TripAdvisor is proud to partner with Jet2Holidays , Easy Market Spa, LoveHolidays, Odigeo, Expedia, TripOnline SA, Booking.com, Hotels.com, 5viajes2012 S.L., Evoline ltd, HotelQuickly and Ebookers so you can book your Relaxia Olivina reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Riu Olivina Hotel
Relaxia Olivina Lanzarote/Puerto Del Carmen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing