after waiting for our holiday to get here we set of to this hotel!!!!! we might of well of gone to france,nothing against the french people but this hotel is all for them.the animation team and entertainment team all french and only spoke french!!!! which was no use to us as grandson couldn't speak french in the french kids club!!! the hotel staff and other team staff did not give you the time of day,we befriended a dutch family who were very lovely and they also said the same,we had a few issue while we were there, but reception desk totally unhelpful,very rude. you couldn't get to the bar area at night for a seat as it was always french entertainment and full of french people,even karaoke night was all in french!!
the apartments are very dated smell of sewer,we had to move but the smell was worse once we moved.the safe was in the wardrobe which was put in on the side which made it bad as you could not see where to put the key and was very hard to open to get into.there are 4 pools there 1 should be heated,it was not all pools are freezing cold.
we have stayed in many riu hotels before,this is not the standard of any RIU HOTEL it states 4 **** this is more like 2**
My advice do not go here if booked then pay the admin fee and change it before its to late.
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- Also Known As:
- Riu Olivina Hotel
- Relaxia Olivina Lanzarote/Puerto Del Carmen