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“what a terrible hotel”

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smartline Lancaster
Ranked #42 of 77 Hotels in Playa de Palma
Barnoldswick, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“what a terrible hotel”
Reviewed 31 March 2013

do not do it please me and my partner stayed one day before we had to leave it was a holiday from hell thats all i need to say so we booked into the playa golf and it was amazing it saved our holiday in the lancaster the rooms were damp the electrics were unsafe the food was un eatable the people were over 60 and all spanish and german

Room Tip: none of the rooms were good
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  • Stayed March 2013, travelled as a couple
    • Value
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Helpful?
6 Thank Alan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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225 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Ripon, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 March 2013

Stayed in this hotel 6th to the 9th March this year with my 4 year old son and my wife. Bar staff have to be the most miserable, rude people I have ever met and the look of resentment everytime you negotiated the turnstile to get an all inclusive beer was a disgrace. You had to put your own ice in your drinks which meant you got splashed everytime. They served my 4 year old son with a Lemon slushy drink from the child accessible area of the bar which we later found out was Lemon Vodka slushy!!. Water drips from the restaurant ceiling onto tables, no idea the source of the water, probably from the soil pipes feeding the toilets!

The pool table hardly ever returned the white ball and asking staff to help retrieve it was a mistake.....speak to the manager not me was the standard response.

Crazy Golf is actually crazy...over grown and in need of an upgrade!

WORST HOTEL I've ever stayed in, you'll love it if your a spanish pensioner who hasn't taken the all inclusive option as the only positive comment is the heating was kept on all night!

AVOID, AVOID AVOID................

Room Tip: If you are unlucky enough to stay here use the bus service from the airport, the number 15 and save...
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  • Stayed March 2013, travelled with family
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Helpful?
2 Thank JohnfromRipon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Playa de Palma hotels

Nottingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 March 2013

PLEASE DON'T go to this hotel if you are ENGLISH they only cater for the old age spanish pensioners. No bacon or sausage lots of chicken.rooms are small kept banging bathroom door against the toilet.went on tues didn't change sheets till sat.so please avoid this hotel.
L ARENAL is more the germans lots of german bars and cafe full length of the beach

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CHICADEMUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worcestershire
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 February 2013

The food was pleasant. We went all inclusive in January, we're under 30, and we're English. We would never do this again. The hotel was completely filled with, and focused towards, elderly Spanish people. At this time of year the whole place is like a ghost town, with only a few bars and no clubs open. Probably a much different story in the summer. I would never go to Mallorca in the winter again. And to be honest, we probably wouldn't stay in this hotel again if we went back in the summer.

Room Tip: There are no sea views.
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  • Stayed January 2013, travelled as a couple
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Helpful?
4 Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Level Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 11 February 2013

Returned to this hotel following a great trip three years ago with a large group of friends. How things have changed. On arrival we were asked to provide a copy of our passports, nothing unusual here, however we were then asked to submit to fingerprinting in order to be able to use the all-inclusive bar facilities !!! Would you be willing to let a hotel gather your passport and fingerprint data without any explanation of how they will dispose of the data gathered? The hotel restricted all-inclusive drinks to a very poor range of low-quality drinks.
The hotel has been left to deteriorate over recent years. I understand that there is now new owners. Not great quality and although the staff were friendly enough we won't be back.

Room Tip: Go somewhere else.
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  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank hibee07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 December 2012

We are a couple and we went with a baby in December 2012. It was full of Spanish golden oldies and to say the Spanish LOVE babies and young children is an understatement! He was spoiled for attention. When we first got there we had to demand a cot as one hadn't been provided despite numerous emails. Edward on reception seems to have a particular dislike for anyone who can speak English. The shops around the resort will try to sell you two left shoes or the right dress in a size you didn't ask for, that's if you still have your wallet by then. There's pickpockets in the hotel bar. And watch out for the street vendors! The hotel is not in the ideal location, if we went back we would stay in a real city/village and not a tourist resort. The trip we made to Palma was amazing! The airport lost our pram and hotel reception refused to help (it wasn't there problem) and when the baby was violently sick in the small hours they refused to call a doctor or even bring milk to the room (they don't do room service).

The thing that made this holiday worthwhile was the friendliness of the Spanish golden oldies (although they don't know how to que, although that's a British thing anyway) the ballroom dancing that the baby loved, the friendliness of the bar staff and the trip into the amazingly beautiful city of Palma.

I would recommend this hotel to the thick skinned people on a budget but stay vigilant when shopping, but next time we'll stay in Palma just for the location.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eoichsidh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scarborough, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 December 2012

We stayed at hi lancaster, majorca all inclusive for a week in november 2012 and couldnt fault anything at all! There was a good variety of food at every mealtime. The room was cleaned daily with fresh towels. The staff were all friendly and helpful. We wouldnt hesitate to stay here again if we come to majorca.

  • Stayed November 2012, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Hilary Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about smartline Lancaster

Property: smartline Lancaster
Address: Calle Sant Ramon Nonat 16 | Las Maravillas, 07610 Playa de Palma, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Playa de Palma
Amenities:
Bar / Lounge Beach Free Breakfast Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#24 On the Beach Hotel in Playa de Palma
Price Range (Based on Average Rates): ££
Hotel Class:3 star — smartline Lancaster 3*
Number of rooms: 318
Official Description (provided by the hotel):
THIS HOTEL IS TO BE REFURBISHED DURING WINTER 2014/2015. ADULTS ONLY (+18) Enjoy Majorca to the fullest and in comfort; this is what we offer you in the smartline Lancaster in relaxing surroundings of Playa de Palma. An ideal place to enjoy yourself with your partner or with friends both in the surroundings of the hotel, in Playa de Palma, and taking advantage of all the offers of the capital - Palma de Majorca. The smartline Lancaster*** is located on the Playa de Palma only 300 metres from the beach, 6,5 km from the airport and 12 km from the centre of Palma. The hotel disposes of 318 rooms with balcony, air-conditioning (heating/cooling), SAT TV, safe (extra charge), bath, shower, toilet. The hotel also has 1 adults' pool and offers a varied program of entertainment for adults. Nearby the hotel, in the area of Playa de Palma, you will find a great range of additional water and sports activities. ... more   less 
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Also Known As:
Lancaster Hotel El Arenal
Smartline Lancaster Majorca/Playa De Palma

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