We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Value for money, great holiday” 4 of 5 bubbles
Review of Palma Bay Club Resort

Lowest prices for {0} - {1}
Enter dates for lowest prices
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
We check up to 200+ sites for the lowest hotel prices
Palma Bay Club Resort
Ranked #67 of 78 Hotels in Playa de Palma
Perth, Australia
Level Contributor
96 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“Value for money, great holiday”
4 of 5 bubbles Reviewed 30 June 2011

So many reviewers have posted very negative comments about the Palma Bay Club being overrun by Germans, which I was slightly hesitant about before our holiday, having read through the reviews. However, I would now like to point out that there isn't really much truth in this. To say "if you're British, don't go here" is a bit extreme, as I found the pool areas during the day, and the resort at night, to have a good mix of British, Spanish and of course, Germans, not only young groups, but older couples and families. A note to people with these types of views - if you want to be surrounded by Brits, stay in Britain! The town of El Arenal itself, does cater largely to Germans where the pub/club scene is concerned, which we discovered a few nights into our holiday and found to be a bit on the intimidating side to say the least. The best solution to this is stay away from the German bars, simple.

We arrived late, having encountered a 2 hour flight delay and an hours wait on transport to the hotel. The website we booked through were true to their word, and the resort was infact a 15 minute transfer from Palma airport, which was great. Check in was prompt and we were given directions to our room, which was in the Gobi building, across the road from the hotel (people have been referring to these as sister hotels, but they're not, its all part of the Palma Bay Club). Having remembered other reviewers commenting about these "outbuildings" being small and isolated from the main resort, I was immediately disappointed as I thought we had booked a standard room in the one of the main apartment blocks. The room was on the first floor and was very small, with really only enough room to walk round the bed - which was two singles pushed together. I'll never quite fathom why holiday resorts think it's acceptable to pass a twin room off as a double by shoving the beds together! The only other furniture in the room was two bedside tables, a small wardrobe and a desk with a small portable TV on top. There was a small glass door on the furthest away wall, which opened up onto the outside, with a small railing and a view of a brick wall. No balcony and certainly no pool view! We decided to spend the night in the room, as it was late, and went to reception in the morning to see about moving to a larger room.

Reception were very dismissive about our request in moving to a better room, and insisted that we had booked a room in the smaller buildings. They told us that they were fully booked and would be unable to move us for the duration of our stay. This was disappointing, but as we were only there for 5 nights, we figured we could put up with the room and just spend as little time in it as possible.

We really only returned to the room in the evening to shower and change, and then again at night to sleep. The bathroom was small, and the shower was a bit erratic - I could really only use it by removing the shower head from the bracket on the wall. There was always plenty of hot water though, and the towels were changed every day. The air conditioning also worked, which was good, but there was absolutely nowhere in the room to hang wet towels or swim wear. The plus side to our location, being away from the bar areas and streets, meant that we encountered no noise and had no problems sleeping.

There were 5 pool areas in the resort, including one for adults only, which were all quite small but we always managed to get a couple of sun loungers, even at noon when they were at their busiest. To say you would have to be up at 7am to reserve one is a bit on the ridiculous side.

The selection of food on offer was always pretty good, although we can't comment much on breakfast as we only made it the first morning! There was a good choice of hot items (bacon, eggs, hash brown type potato things) and the usual cereals, fruit, cheeses, cold meats, breads and croissants. Juice and hot drinks were available for you to help yourself to (although the "fresh" juice tasted like undiluted cordial, not nice). Lunch was a good selection of hot dishes, including vegetarian options, soup, potatoes, chips, plenty of salads and desserts, and dinner was pretty much more the same. There wasn't any meal time that I couldn't find anything I liked, and the desserts were amazing (loved the profiteroles and rice pudding!) Soft drinks, water and teas and coffees were available all day on a self service basis - although if you're scared of wasps, you might have some trouble :)

There was an indoor snack area which served all day, so if you missed breakfast, or wanted something to eat in between meal times, you never went hungry! There was also a BBQ stall and one of the pool bars had a pizzeria, which served from 12.30pm until 3.30pm each day. Someone told us about a Chinese restaurant in the resort, located in the Copacabana building, which you apparently had to make a reservation for and was still part of the All Inclusive package. We booked at reception for the Saturday night of our stay, and it was fantastic, a lovely restaurant with outdoor terrace, and the food was lovely.

The main bar in the resort was outdoors, where the entertainment stage was, and closed at 11pm. There was another one indoors, opened until 2am, but we went there twice and there was usually only a handful of people after 11pm as no-one wanted to pay for their drinks (even though it was only €1 a drink after 11!) The drinks were fine, although the white wine was so dry I had to top it up with sprite to be able to drink it, and the cocktails were so bland and watery, they didn't really taste of anything, never mind alcohol. The fact that you were only allowed to order two drinks at a time was pretty awful, considering the extremely lengthy bar queues from 7pm onwards, and the fact that the bar staff place 2 large lumps of ice in each plastic cup, meaning that two drinks is really only one! The entertainment wasn't very good, and they seemed to cater more for kids than adults, children's entertainment during the day and the mini disco kicking off at 8.30pm each night for an hour, before the "adult" entertainment, which was pretty poor, but it was something to watch - during our stay we had flamenco dancers, bingo, snake show, magic show and grease tribute show, which was ok. Other comments about the shortage of tables and chairs is fairly accurate, if you're not there early enough, you will struggle to get a seat.

The beach was 5 minutes walk from the hotel, as were plenty of shops, supermarkets, restaurants and bars. El Arenal seemed like quite a run down area, with alot of derelict looking buildings, even along the beach front, and alot of gypsy people trying to sell stuff in the streets. This could be intimidating to some, but they were friendly enough and knew how to take no for an answer. We got the bus to Palma one day which was only a 25 minute journey, and well worth seeing.

My only real negative comment about our stay was the reception staff, who we found to be very unhelpful, unfriendly and rather abrupt on every occasion. We had a few dealings with different members of staff on the front desk, when we made a couple of enquiries about various things in the resort, and also when the key card to our room stopped working a couple of times, and each time we came away feeling as though we had disturbed them and were nothing more than an inconvenience.

Finally, the day we were leaving, we enquired about a room to shower in later in the afternoon, as our flight wasn't until 9pm that evening, and were told that there was nothing available, and nowhere at all that we could shower - after being told when we arrived that we would get a courtesy room to use! Again, we were informed of this in a very abrupt manner, and were told that in no uncertain terms, that the hotel was completely booked up. So after lying in the sun all day, we had to lug our bags up to the pool side, use one of the showers there and get changed in the toilets! For a resort this size not to offer a courtesy room or shower area for late departing guests, is a bit of a let down.

All in all, the hotel is your typical 3 star Spanish resort, the room was clean enough and we had no complaints at all about the food. We got a very good deal on our 5 night break, so our expectations weren't very high to begin with, which as a result, made all the good points seem great. The negative points, mostly niggles, were similar to the views of others, but we didn't let any of it ruin our time away, and would probably return to Palma Bay if similar deals were available.

  • Stayed June 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Lindsey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,536 reviews from our community

Traveller rating
    353
    762
    660
    331
    430
See reviews for
823
895
57
12
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (440)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
South wales
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 28 June 2011

I love Majorca and couldn't wait to go there. Got to the hotel one hot afternoon, and the room wasnt available until later. Got our all inclusive bands and made use of the facilities the large hotel has to offer. ALot of germans in the hotel and not many british people so we were unable to speak to many people. Eventually time came for us to have our room key, unfortunately, our room was located off site in a sister hotel at the bottom of a small hill. We booked a 3* hotel but were placed in a 2*. The room was very basic, felt dirty and had no air conditioning which is not good when you are in Majorca in the middle of July. Although we could still use all the facilities of the main hotel, we were still a bit unhappy about this. We booked with teletext holidays about 3 weeks before we went, please be aware that you may be put in a sister hotel! I complained to reception but basicall was told there were no other rooms available. We just made do for the 5 nights short break we went for. I also rang teletext holidays to complain but again had no joy. Onto the plus side of the holiday the pools were all great, although you had to get up and reserve sunbeds from about 7am otherwise you would have no chance. The food was out of this world, with a large selection for every meal, a bit spoilt for choice really. One afternoon there was a bbq near one of the pool side bars, this was also stunning food. We didn't stay in the hotel for the evening entertainment as we went walking along the beach, which is a lovely walk as you pass many shops and bars along with some lively clubs. The evening entertainment at the hotel was always played to a large audience but you had to arrive at the bar/stage area very early in order to get a table and chairs to sit at. The queues for the bar in the nights was extremely long so get there early and get a few drinks if you want to avoid queuing for long periods of time at about 10pm in the night. Its a very big and busy hotel, so avoid if you are looking for somewhere quiet.
All in all we had a nice holiday but would not go back due to lack of british people and out of fear of being placed in an awful room offsite again.
Any questions, please feel free to message me.

  • Stayed July 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank RJE10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 26 June 2011

If you are British do not go there. The room was 5 minutes walk from the complex. The broke got broken into twice and the hotel staff were not interested. Entertainment atrocious. Food not much better. Kids smoking dope in bar area do not take your children there. Security took no notice of what was happening. Person fell off second floor balcony, it took two british holiday makers to get the ambulance, staff didn't care. Constant noise and drunkenness. Supposed to be all inclusive but couldn't get a drink after 11.00 unless u paid over the odds. Murphys hope u got your stolen goods sorted and were moved. (from the girls)

  • Stayed June 2011
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Paulanikki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Playa de Palma hotels

Southampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 24 June 2011

i am not one to complain, but i had such a bad experience i felt it necessary to write a reveiw . me and my friends, aged between 17 and 21, went to this hotel for a holiday in may . it was the worst place i have ever stayed . we had so many problems with the hotel for example we had lots of stuff go missing from our hotel room while we were out one day. the only other people in the hotel were the maids .. which the hotel failed to be able to explain, deal with or help with :/ the hotel is situated in a rough area of majorca and my friend was mugged in the middle of the day ! there were very few english people around, the area was full of germans and from the way we were treated they clearly dont like english people ! the rooms were average and the food extremely poor . we hardly ate all week ! i would never go back again, not even to majorca . it was the worst holiday i have been on and one not to be repeated !

  • Stayed May 2011, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank lil_shortie_06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 19 June 2011

myself my husband and two kids stayed here from 8 th / 15 june 2011, were stayed in the havanna block with a massive room over looking the complex it was room 409 . the food was good with plenty to choice from and for snacks you had the bay snack bar, the pizza bar and the bbq. there was also plenty to do if you take part ie ..football, tennis bowls ect there is also a mini club that runs from 10 till 12.30 then 3 till 5, also on site is a indian resturant that you have to book at reception this is only on a sat, tue and thurs eve i would reccomend as its lovely.....yeh its a bit noisey sometimes but go to haven with the kids and it will be just as bad.......im looking to book again for next year so go for it

Room Tip: room 409 havanna is great for a family of 4
See more room tips
  • Stayed June 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank clarabell_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 18 June 2011

Me and my boyfriend stayed here for the last week of May. This holiday was booked as a much needed break, however would have been better staying at home. Reception staff rude, one male in particular has a severe attitude problem, i imagine he is always on edge due to a massive amount of complaints! Arrived at 10am, hotel does not check you in until 2pm, so be prepared to hang around if your on a morning flight. Stayed in Sahara block, it was vile. Location is a run down street with shanty looking buildings opposite where cannabis is grown, so noisy I can not agree with previous reviews more! Walls paper thin, other young ignorant guests with no respect argued and fought at stupid o'clock (4 and 5am) phone in room did not work so had to take about a 10minute walk to reception to report. Once security come out, be aware they stay for half an hour contributing to the noise laughing and joking! Not ideal at that time unless you've had a skinfull I suppose! Room swarmed with ants, complained 3 times then gave up as nothing done. Room has safe but no key so when we went to purchase we were told couldn't have a safe so had to keep all our valuables on us in person for the whole week. Asked to be moved into room on main complex twice, once told to come back next morning then told no spare rooms, not even when offered to pay a suppliment! Food ok, must admit you will not starve, drinks ok too, good measures but queues ridiculous. Poor bar staff are over-run by demand, they need to put more staff on. Didn't really watch entertainment as its true that not enough tables and chairs! Went down to the front at nights, it was ok but overall area is pretty run down! Never wrote a bad review before, I'm 23 and my partner is 37, we tend to go abroad twice a year and one of the holidays is a last minute cheap deal, we have stayed in hotels that have received worse reviews than this one and found them suitable for what we paid, but this hotel really is awful if you are not on the main complex! do not consider ourselves to be 'moaners' but I must stress if you have any kind of expectations do not stay here, if you have already booked expect the worst and please take some earplugs! Would only recommend to worst enemy! Or the selfish scouse twats who were next door to us!

  • Stayed May 2011
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank sun-seekers200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 17 June 2011

this place should be shut down it isn't even a 1 star. It's full of football loving chavs who want to drink themselves into a stupour and the food is dire. Adults with kids in buggies and being sick all over the place - NUTS!

filthy rooms/noisy = not a holiday!
do not go here - it's a total rip-off full of football wearing chavs

NO SLEEP whole time we were there due to the "entertainment staff!

waste of money and chav's delight!

  • Stayed July 2010, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Cat A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Playa de Palma
0.4 mi away
Caribbean Bay
Caribbean Bay
#15 of 48 in El Arenal
3.0 of 5 bubbles 506 reviews
0.4 mi away
whala!beach
whala!beach
#13 of 48 in El Arenal
3.5 of 5 bubbles 612 reviews
0.7 mi away
Occidental Playa de Palma
Occidental Playa de Palma
#9 of 78 in Playa de Palma
4.0 of 5 bubbles 1,250 reviews
Show Prices
Show Prices
Show Prices
8.9 mi away
Blue Bay Hotel
Blue Bay Hotel
#4 of 5 in Cala Major
3.5 of 5 bubbles 638 reviews
0.8 mi away
Blue Sea Costa Verde
Blue Sea Costa Verde
#19 of 48 in El Arenal
3.0 of 5 bubbles 471 reviews
0.5 mi away
Pinero Hotel Bahia De Palma
Pinero Hotel Bahia De Palma
#10 of 48 in El Arenal
3.5 of 5 bubbles 464 reviews
Show Prices
Show Prices
Show Prices

Been to Palma Bay Club Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palma Bay Club Resort

Property: Palma Bay Club Resort
Address: C/ Bartomeu Calafell, 23 | El Arenal, 07600 Playa de Palma, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Playa de Palma
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#36 On the Beach Hotel in Playa de Palma
Price Range (Based on Average Rates): £
Hotel Class:3 star — Palma Bay Club Resort 3*
Number of rooms: 500
Official Description (provided by the hotel):
Satisfaction on 6178 acres.Palma-Bay Club Resort hotel is located in a quiet area in the beach of Palma (Arenal), 350 metres from the beach and 5 minutes from the leisure and shopping centres. It also has a large children’s area and a great entertainment team, who with our staff help you enjoy an unforgettable holidays. The hotel has an area of 25.000 square metres with some restaurants, a snack bar and various bars as well as large gardens and 4 swimming pools It’s only 8 Km from the airport and 10 Km from the capital of Mallorca, Palma. It’s a resort with more than 500 bedrooms, most of them with air-conditioning. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Onthebeach, Booking.com, Jet2Holidays , Hotels.com, Lastminute, Travel Republic (UK), Hotelopia, LoveHolidays, Priceline, Odigeo and Expedia so you can book your Palma Bay Club Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Palma Bay
Palma Bay Playa De
Palma Bay Club Resort Majorca/Playa De Palma

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing