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“carlos and julian” 5 of 5 bubbles
Review of Iberostar Bahia de Palma

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Iberostar Bahia de Palma
Ranked #4 of 79 Hotels in Playa de Palma
Certificate of Excellence
dublin
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“carlos and julian”
5 of 5 bubbles Reviewed 21 October 2013

carlos has to be the perfect waiter,he looked after our every needs,from start to finish of our break and always with a smile on his face. Julian at reception was also a jem for us,I suppose in us he saw an old couple in need of a nice holiday,he allocated us the most beautiful room overlooking the sea with a balcony,later when I saw him,I thanked him and he told us that he did his best for all his guests.This hotel is quirkey the,shower is in the room ,luckily for me it has a blind so my wife could not see my hugh belly,nearing 70,it is a very long time since she took any notice,the toilet is tiny so with my shape it was hard for me to squeeze in.the food was fantastic,hugh selection,the bed was perfect,so comfy.It is a perfect position right on the beach.This hotel has it all,lovely people,great food,great location we will be bgoingre ack as often as we can,my friends go and stay in this hotel and have a great time.Now as regards the Germans,I found them first perfectly normal,on the day before we finished our holiday we hired out 2 bikes to cycle to palma and I fell off the bike and got many bruises and cuts and the first group to come to help me were,yes you guessed it,were Germans,they were great,how they raised me from the ground was brilliant,it is no wonder that they great at solving problems,anyway my wife says it time for my bed as it is getting late,so to finish,if you are going to palma do not miss this hotel and if you are in any trouble look to the Germans,and this from a thankful Irishman

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank referee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Bahia de Palma, responded to this review, 23 October 2013
Dear Guest,

First of all we would like to thank you for choosing our IBEROSTAR Royal Cupido for your holidays in Majorca and for the time you spent to share your very kind and funny comments on your stay, we are glad to read that you enjoyed your holidays among us.

We are sorry to hear that you hurt yourself on the last day of your holidays and sincerely hope that you are totally recovered as we speak and are glad to read that you found a valuable help from German tourists in the area.

Moreover, we are glad to hear that you felt well cared after during your stay by our staff, their kindness and helpfulness being our hotel’s main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us, especially Carlos and Julian.

Moreover, the passion for gastronomy is one of the prime pillars of our company and we greatly appreciate your praising comments on our restaurant where our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to taste the best of the local cuisine as well as the finest international delights.

Last but not least, thank you for mentioning the location of our hotel, right on the seafront with direct access to the beautiful Playa de Palma and its proximity to the city of Palma and its many leisure, shopping and dining options.

Once again, dear guest, thank you for your visit and praising comments; we hope that you had a pleasant journey back home and look forward to welcoming you again at your earliest convenience.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Royal Cupido
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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541 reviews from our community

Traveller rating
    248
    186
    71
    27
    9
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Amsterdam, The Netherlands
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 9 October 2013

Hotel is nicely refurbished and the great thing is that there are no kids. This is offset however by hordes of German pensioners who still think they are in occupation time: reserving sunbeds early in the morning. Pool staff does not take action on this. Two minus points: paying E20/week for wifi is UTTERLY rediculous for a 4 star hotel, same goes for paying for a safe.

  • Stayed October 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jackie B B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Bahia de Palma, responded to this review, 22 November 2013
Dear Jackie,

Thank you very much for the time you spent to share your personal impressions on your stay at our IBEROSTAR Royal Cupido hotel, we always welcome feedback, as it allows us to continually improve the experience we create for our guests.

We lament reading your disappointment on the extra charges for the internet access and the safe in your room however this information is duly reported both on our website and brochure; we will forward your comment on the Wi Fi prices to our central office as the fees are set by the company on a global level.

Also, we regret that apparently we failed to ensure that the hotel policy, forbidding the reservation of sun beds, was respected during your visit. We will do our utmost to make sure that in the future this doesn´t happen again.

On the other hand we are glad to read your satisfaction with the comfort and design of our recently refurbished accommodations and overall installations as well as the quiet atmosphere of our adult’s only hotel.

Once again thank you for your visit; we would be enchanted to accommodate you once more in our hotel on your next visit to Majorca.

Kind Regards,
Online Reputation Manager
IBEROSTAR Royal Cupido
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mountcharles
1 review
2 of 5 bubbles Reviewed 30 September 2013

Room very small.
Staff have little English .
Drink very expensive .
Breakfast was cold, bring your own teabags.
Sunbeds had towels on them from early.
Perfect location if your German .
No gym although it's advertised.
Found others body hair on floor when we arrived, disgusting .

  • Stayed September 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Iberostar

Helpful?
Thank Ecass2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Bahia de Palma, responded to this review, 4 October 2013
Dear Guest,

Although we deeply lament reading your disappointment on your stay at our IBEROSTAR Royal Cupido hotel, we are grateful for the time you spent to share your personal impressions on your holiday as your feedback helps us know how to improve our daily services thus enhance our guests’ experiences among us.

On our website, as you can check, the gym is reported to be situated in our IBEROSTAR Royal Cristina hotel, situated at a few meters from the IBEROSTAR Royal Cupido and the rooms and amenities are fully described, this is why we suggest that for any upcoming holiday planning, you have a look at our website or contact our call center where we can offer you a personalized booking guidance for you to choose the destination, hotel type and services that best fit your holiday needs and wishes.

Moreover, for IBEROSTAR thorough cleaning is an absolute must and we want to apologize for not fulfilling your expectations. We have protocols and procedures to guarantee satisfying results regarding hygiene and cleanliness. For future occasions we strongly encourage you to contact our reception in case you find any shortage because to us it is of prime importance to offer total confidence in this area and we will be enchanted to adjust any situation which is not in accordance with our established standards.

Further on, the gastronomy being one of the prime pillars of our company we lament reading that our cuisine didn’t meet your expectations, and we commit to revise our offer and improve if necessary.

Once again, thank you for your visit; we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our utmost care and dedication.

Kind Regards,
Online Reputation Manager
IBEROSTAR Royal Cupido
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Broadstairs, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 19 September 2013

Booked this hotel last minute and arrived 15/09/2013 for 4 nights.
Hotel in good position near beach, clean rooms and lovely pool
Good selection of food in buffet for breakfast and dinner
Alot of German and Austrian guests in resort
Not many English TV channels in room

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Samantha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 8 September 2013

Just got back yesterday from another great Iberostar hotel the royal cupido fabulous staff great service wonderful food. From Julian and his team at reception and Antonio the multi lingual bar man with the equally linguistically talented ladies Mara and Laura. And all the bar staff it was great.. The chefs were wonderful and the waiting staff exceptional hotel room very clean and well presented. And all in all a great location next to the beach with a well attended and well managed pool. The attention to detail of the maids was outstanding and the service and courtesy of all the staff was breathtakingly. Truly wonderful next year we are going back again. And finally thank you to Daniel the man who helped with our luggage and waved us of on the last day. A wonderful reception team and a great hotel the manager was everywhere and saw to every guests needs requirements and wishes in such a professional way it really made us all feel special. Special thanks to Julian who gave us a free upgrade because our room was not ready upon our arrival. Iberostar the best hotel chain i have ever known.
Paul Main Newcastle upon Tyne UK.

Room Tip: Ask for any one they have they are all good rooms.
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PAUL M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Budapest, Hungary
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 5 August 2013

modern hotel, great location (it is right on the beach), friendly staff. even if they didn't speak a very good english, they always wanted to help. we loved the sea view from our room, the sandy beach that was clean and close to the hotel, and that we didn't have to get up early to reserve sunbeds because we could find available ones at 10 am. the only thing that bothered us: you have to pay for the drinks at dinner, and pay a ridiculous price, even for water (for 0,5l 2,25 euros, while you can get 1,5l for 0,75 euros in the nearby store), i mean we paid for the food in advance, why do we have to pay for the water?
and an other thing: we paid 20 euros to have wifi in our room, but only one device could use it at a time. the best thing: smoothie for breakfast on the first morning, but unfortunately only then.
overall, we loved our stay, even the transparent shower, from which you could watch the sea during showering! so it's a 9/10

  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Iberostar

Helpful?
2 Thank gyumolcsostej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bilbao, Spain
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 1 August 2013

We stayed there in August 2012, while in our honeymoon. We booked the hotel more than 6 months in advance and everything went according to our booking when checking-in. The beach is right in front of the hotel but we liked the hotel pool better. The staff was nice, they would try to make conversation if sitting at the bar for example but we did notice kind of a strange look from them at the beginning, after first noticing we were neither Spanish nor German... We absolutely loved the all inclusive regime though. The buffet food was really great in my opinion, it gave us the chance to try every dish there was and still be left with the impression there was a lot more where that came from. They would give us bottled water or drinks to take upstairs, complimentary champagne and candies left by the made after cleaning the room. Rooms seemed to be a little bit small but finely designed so the cozy feeling was quite nice. The only problem was the cleaning service that has a lot of room for improvement though... We also tried the SPA there, took a massage to be more specific. We had a couples relaxing massage and really enjoyed it, and continued with the bubble pools outside which we really enjoyed as well. There isn't that much entertainment outside the hotel though. But it was a very nice vacation all in all.

Room Tip: Definitely take a room with a sea view
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  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Simona S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Iberostar Bahia de Palma

Property: Iberostar Bahia de Palma
Address: Calle Marbella 32, 07610 Playa de Palma, Majorca, Spain (Formerly Iberostar Royal Cupido)
Phone Number:
Region: Spain > Balearic Islands > Majorca > Playa de Palma
Amenities:
Bar / Lounge Beach Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Playa de Palma
#4 On the Beach Hotel in Playa de Palma
#4 Luxury Hotel in Playa de Palma
#5 Romantic Hotel in Playa de Palma
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Iberostar Bahia de Palma 4*
Number of rooms: 169
Official Description (provided by the hotel):
The IBEROSTAR Bahía de Palma is a four-star Spa hotel in Playa de Palma with a contemporary style, especially recommended for adults and couples. Located on Playa de Palma's seaside promenade, this top All Inclusive hotel with 169 completely renovated rooms, and 82 foot long pool, also featuring exquisite dining and leisure possibilities to satisfy every guest. ... more   less 
Reservation Options:
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Also Known As:
Iberostar Royal Cupido Hotel Playa De Palma
Iberostar Playa De Palma
Iberostar Hotel Royal Cupido
Iberostar Bahia De Palma Majorca/Playa De Palma

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