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“Excellent Stay”

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Iberostar Bahia de Palma
Ranked #5 of 77 Hotels in Playa de Palma
Certificate of Excellence
Port d'Alcudia, Spain
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Excellent Stay”
5 of 5 bubbles Reviewed 1 December 2013

Just returned from staying 3 nights at this amazing hotel.
When we arrived reception staff very helpful and also informative.
We had booked a side sea view room, amazing views of the beach and sea.
Rooms are fantastic, first thing you see is the walk in see through shower in the room, a fantastic idea.
Rooms have fridge too added bonus, overall a very modern and nice room.
We also used the spa while there we had the couple massage at 120.0Euros, fantastic experience, also included entrance to the spa.
We were Bed and Breakfast in the hotel, and the breakfast choice is excellent definatley what I would say 4 star food, we also hade meal in the restaurant one evening and again not disappointed amazing meal had !!!
Hotel overall is fantastic, well worth the 4 stars, hotel décor really modern and decorated to a very high standard.
One mention the bar man Antonio, credit to the company made us feel very welcome.
Overall would certainly return, keep up the good work.
See you soon,

Room Tip: A good tip, go across the road to look at the sister hotel royal cristina, its a nice 4 star but wor...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank troy50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Bahia de Palma, responded to this review, 4 December 2013
Dear Guest,

Thank you for reviewing your recent stay at our IBEROSTAR Royal Cupido hotel, it is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

We are enchanted to read your praising comments about our staff. In IBEROSTAR we strive to deliver an excellent and personalized service to all our guests, and we lay high value on our personnel being guest orientated and welcoming at all times, we will not fail to convey your compliments to all of them, especially to Antonio at the bar.

Moreover, we are glad to read that our recently refurbished and contemporary hotel was to your liking and that you were comfortable in the room we accommodated you in.

In IBEROSTAR we have a true passion for gastronomy and are fully aware that meals are an aspect of primary importance for our guests to enjoy their holidays abroad, this is why our expert team of chefs strives to surprise our guests with high quality culinary delights both local and international, so as they are able to savor many different flavors at every single meal and make it one of the best added values to their holiday among us.

Once more, thank you for your visit and your time; we would be enchanted to accommodate you once more in our hotel on your next visit to Majorca.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Royal Cupido
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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541 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
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  • Dutch first
  • English first
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English first
Cardiff, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 November 2013

Booked this hotel through a recommendation from a friend and we weren't disappointed! It was truly unbelievable!! We wanted something a bit more luxurious as it was our honeymoon and the staff went above and beyond our expectations! The other thing that we loved about this hotel was that it was an adult only hotel so we had a bit of extra peace and tranquility which was an added bonus! The staff were aware that it was our honeymoon which was nice so we got upgraded to a seaview room which was beautiful!

When we got into our room, there were rose petals placed on the bed with chocolates which I thought was a lovely touch!! The other thing that stood out was how impeccably clean the hotel was kept! We literally saw cleaners mopping and dusting all the time so it was lovely!! The hotel itself is in a perfect location.... you literally walk down the steps onto the main street and then cross the road and you are on the beach! It was BEAUTIFUL!

Another HUGE selling point with this hotel was the food.... we were a bit wary of what the food would be like as we had the all inclusive option when we booked our holiday but we needn't have worried.... there was such a varied and tasy selection everyday! My favourite was the desert table... if you have a sweet tooth you won't be disappointed! :)

I highly recommend this hotel to anyone staying in Palma.... the entertainment is great, the food is wonderful and it is clean and the staff are very friendly and helpful. Would recommend!!

Room Tip: Have a seaview room if you get the chance... you won't be disappointed!
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jemma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Bahia de Palma, responded to this review, 7 November 2013
Dear Jemma,

First of all we would like to send you our most heartfelt congratulations for your recent wedding and would like to thank you for choosing our IBEROSTAR Royal Cupido for your honeymoon, we are delighted to read that you had such an enjoyable time among us.

We are pleased to read that the comfort of your accommodation, the personalized touch at your arrival and the genuine kindness and helpfulness of our staff contributed to offer you an unforgettable honeymoon holiday in Majorca.

Moreover, the passion for gastronomy is one of the prime pillars of our company and we greatly appreciate your praising comments on our buffet offer as our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to taste the best of the local cuisine as well as the finest international delights.

Last but not least, we thank you for pointing out the cleanliness of our installations as we strive to give total confidence in this area, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel.

Once more, thank you for choosing IBEROSTAR; we hope that you had a pleasant journey back home and would be enchanted to accommodate you for your first anniversary in our hotels in the most beautiful destinations worldwide ensuring you in advance of our utmost commitment to offer you another unforgettable experience with IBEROSTAR.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Royal Cupido
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 30 October 2013

Having really enjoyed our stay at the Iberostar Epidaurus in Croatia in July, my husband and I thought we would try the Royal Cupido as we visit Palma regularly. We were not disappointed, in fact it was even better than the Epidaurus but probably because it is an 'adults only' hotel which meant it was totally relaxing. The location is great - situated on the beach. Choice and quality of food excellent. And the staff were so helpful and friendly especially Julian on reception. We would definitely stay there again.

Room Tip: Go for the priority location room which is a little more expensive but they are on the top two floor...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JenniWoolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Bahia de Palma, responded to this review, 5 December 2013
Dear Jenni,

We first would like to thank you for your loyalty and trust in IBEROSTAR for your holidays, as well as for the time you spent to share your recent experience at our IBEROSTAR Royal Cupido on Tripadvisor, we are enchanted to read that you thoroughly enjoyed your holiday in Majorca.

We are grateful also for your positive mention on the location of our hotel, right on the beachfront and many dining and shopping options of the Playa de Palma as well as the good connections with the airport and the city center of Palma.

Moreover we thank you for your comments on our restaurant; in IBEROSTAR we have a true passion for gastronomy and are fully aware that meals are an aspect of primary importance for our guests to enjoy their holidays abroad, this is why our expert team of chefs strives to surprise our guests with high quality culinary delights both local and international, so as be able to savor many different flavors at every single meal and make it one of the best added values to their holiday among us.

Last but not least, we also appreciate your kind words towards our staff, their kindness and helpfulness being our hotel’s main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Once again, thank you for your time and very kind review; we look forward to welcoming you again in the near future.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Royal Cupido
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dublin
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 21 October 2013

carlos has to be the perfect waiter,he looked after our every needs,from start to finish of our break and always with a smile on his face. Julian at reception was also a jem for us,I suppose in us he saw an old couple in need of a nice holiday,he allocated us the most beautiful room overlooking the sea with a balcony,later when I saw him,I thanked him and he told us that he did his best for all his guests.This hotel is quirkey the,shower is in the room ,luckily for me it has a blind so my wife could not see my hugh belly,nearing 70,it is a very long time since she took any notice,the toilet is tiny so with my shape it was hard for me to squeeze in.the food was fantastic,hugh selection,the bed was perfect,so comfy.It is a perfect position right on the beach.This hotel has it all,lovely people,great food,great location we will be bgoingre ack as often as we can,my friends go and stay in this hotel and have a great time.Now as regards the Germans,I found them first perfectly normal,on the day before we finished our holiday we hired out 2 bikes to cycle to palma and I fell off the bike and got many bruises and cuts and the first group to come to help me were,yes you guessed it,were Germans,they were great,how they raised me from the ground was brilliant,it is no wonder that they great at solving problems,anyway my wife says it time for my bed as it is getting late,so to finish,if you are going to palma do not miss this hotel and if you are in any trouble look to the Germans,and this from a thankful Irishman

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank referee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Bahia de Palma, responded to this review, 23 October 2013
Dear Guest,

First of all we would like to thank you for choosing our IBEROSTAR Royal Cupido for your holidays in Majorca and for the time you spent to share your very kind and funny comments on your stay, we are glad to read that you enjoyed your holidays among us.

We are sorry to hear that you hurt yourself on the last day of your holidays and sincerely hope that you are totally recovered as we speak and are glad to read that you found a valuable help from German tourists in the area.

Moreover, we are glad to hear that you felt well cared after during your stay by our staff, their kindness and helpfulness being our hotel’s main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us, especially Carlos and Julian.

Moreover, the passion for gastronomy is one of the prime pillars of our company and we greatly appreciate your praising comments on our restaurant where our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to taste the best of the local cuisine as well as the finest international delights.

Last but not least, thank you for mentioning the location of our hotel, right on the seafront with direct access to the beautiful Playa de Palma and its proximity to the city of Palma and its many leisure, shopping and dining options.

Once again, dear guest, thank you for your visit and praising comments; we hope that you had a pleasant journey back home and look forward to welcoming you again at your earliest convenience.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Royal Cupido
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 9 October 2013

Hotel is nicely refurbished and the great thing is that there are no kids. This is offset however by hordes of German pensioners who still think they are in occupation time: reserving sunbeds early in the morning. Pool staff does not take action on this. Two minus points: paying E20/week for wifi is UTTERLY rediculous for a 4 star hotel, same goes for paying for a safe.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jackie B B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Bahia de Palma, responded to this review, 22 November 2013
Dear Jackie,

Thank you very much for the time you spent to share your personal impressions on your stay at our IBEROSTAR Royal Cupido hotel, we always welcome feedback, as it allows us to continually improve the experience we create for our guests.

We lament reading your disappointment on the extra charges for the internet access and the safe in your room however this information is duly reported both on our website and brochure; we will forward your comment on the Wi Fi prices to our central office as the fees are set by the company on a global level.

Also, we regret that apparently we failed to ensure that the hotel policy, forbidding the reservation of sun beds, was respected during your visit. We will do our utmost to make sure that in the future this doesn´t happen again.

On the other hand we are glad to read your satisfaction with the comfort and design of our recently refurbished accommodations and overall installations as well as the quiet atmosphere of our adult’s only hotel.

Once again thank you for your visit; we would be enchanted to accommodate you once more in our hotel on your next visit to Majorca.

Kind Regards,
Online Reputation Manager
IBEROSTAR Royal Cupido
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mountcharles
1 review
2 of 5 bubbles Reviewed 30 September 2013

Room very small.
Staff have little English .
Drink very expensive .
Breakfast was cold, bring your own teabags.
Sunbeds had towels on them from early.
Perfect location if your German .
No gym although it's advertised.
Found others body hair on floor when we arrived, disgusting .

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
Thank Ecass2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Bahia de Palma, responded to this review, 4 October 2013
Dear Guest,

Although we deeply lament reading your disappointment on your stay at our IBEROSTAR Royal Cupido hotel, we are grateful for the time you spent to share your personal impressions on your holiday as your feedback helps us know how to improve our daily services thus enhance our guests’ experiences among us.

On our website, as you can check, the gym is reported to be situated in our IBEROSTAR Royal Cristina hotel, situated at a few meters from the IBEROSTAR Royal Cupido and the rooms and amenities are fully described, this is why we suggest that for any upcoming holiday planning, you have a look at our website or contact our call center where we can offer you a personalized booking guidance for you to choose the destination, hotel type and services that best fit your holiday needs and wishes.

Moreover, for IBEROSTAR thorough cleaning is an absolute must and we want to apologize for not fulfilling your expectations. We have protocols and procedures to guarantee satisfying results regarding hygiene and cleanliness. For future occasions we strongly encourage you to contact our reception in case you find any shortage because to us it is of prime importance to offer total confidence in this area and we will be enchanted to adjust any situation which is not in accordance with our established standards.

Further on, the gastronomy being one of the prime pillars of our company we lament reading that our cuisine didn’t meet your expectations, and we commit to revise our offer and improve if necessary.

Once again, thank you for your visit; we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our utmost care and dedication.

Kind Regards,
Online Reputation Manager
IBEROSTAR Royal Cupido
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Broadstairs, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 19 September 2013

Booked this hotel last minute and arrived 15/09/2013 for 4 nights.
Hotel in good position near beach, clean rooms and lovely pool
Good selection of food in buffet for breakfast and dinner
Alot of German and Austrian guests in resort
Not many English TV channels in room

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samantha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Iberostar Bahia de Palma

Property: Iberostar Bahia de Palma
Address: Calle Marbella 32, 07610 Playa de Palma, Majorca, Spain (Formerly Iberostar Royal Cupido)
Phone Number:
Region: Spain > Balearic Islands > Majorca > Playa de Palma
Amenities:
Bar / Lounge Beach Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Playa de Palma
#5 Romantic Hotel in Playa de Palma
#5 On the Beach Hotel in Playa de Palma
#5 Luxury Hotel in Playa de Palma
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Iberostar Bahia de Palma 4*
Number of rooms: 169
Official Description (provided by the hotel):
The IBEROSTAR Bahia de Palma is the same accommodation as always, but totally renovated. For over 40 years, thousands of visitors have been enjoying our friendly service and unparalleled location with the Mediterranean as the backdrop. This adults only hotel on the sea front is a small oasis close to the shore where you can relax, have fun and indulge yourself. Do you know why? Adults Only. As a couple, with friends or by yourself. However you prefer, but in a unique setting. More relaxed, more peaceful. We want you to hear the waves breaking from all of the hotel’s 217 rooms. However gently that may be. Rooftop pool. Take in the breathtaking views at the Sky Bar on the seventh floor. Look out over the horizon where the sea and sky become one whilst sipping on a glass of one of a variety of wines from the IBEROSTAR Bahia de Palma menu. Don’t let this experience pass you by! Chill out experience. If you are scared of heights, we have something for you where you can keep both feet firmly on the ground. The new SeaSoul Beach Club is the ideal place to watch the sun set. Your pulse will adjust to the rhythm of the music and you can choose from a wide selection of cocktails that will keep you cool. Beach, beach and more beach. Because that’s why you’re here. Feel the beach vibe all around, through the windows and from your terrace... It’s literally right in front of your eyes. The minute you leave the hotel you’ll be kicking off your shoes to feel the sand between your toes. Savour the island. Discover the most traditional and innovative flavours of the land and the sea. The best part? Being able to do it in an all inclusive hotel in Mallorca. Relieve stress and unwind. Get away from it all at the Spa Sensations of the Bahia de Palma hotel. Your daily routine and any worries will evaporate with every bubble and each contrasting sensation, whilst you rejuvenate your skin. A hotel with spa in Mallorca is another story. Stay in shape. If you’re one of those people that likes to keep active whilst on holiday, the new fitness centre at the IBEROSTAR Bahia de Palma makes it easy for you. And if you want to round off your workout with a bit of swimming, the 25 metre pool is just what you need. ... more   less 
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Also Known As:
Iberostar Royal Cupido Hotel Playa De Palma
Iberostar Playa De Palma
Iberostar Hotel Royal Cupido
Iberostar Bahia De Palma Majorca/Playa De Palma

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