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“superb service!”
Review of HSM Golden Playa

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HSM Golden Playa
Ranked #31 of 78 Hotels in Playa de Palma
Certificate of Excellence
A TripAdvisor Member
London
16
Reviewed 27 February 2006

I took my daughters here for the half term holiday (without Dad and little brother!). We had a great first couple of days - easy bus ride to Palma for sightseeing then hired bikes and road all the way along the coast the next day. On arrival we were also given a great family room with direct views out onto the beach.
Unfortunately, I was taken ill on day 3 and ended up in hospital with pneumonia! The staff at the hotel were brilliant and looked after my daughters in my absence superbly.
When I got back from hospital I wasnt able to do much for the rest of my trip so the girls just enjoyed the indoor swimming pool which they had more or less to themselves. The food was excellent - very varied with lots of fresh salad, fruit and fish options as well as meat such as duck and roast suckling pig. All the staff expressed concern about my illness and as someone who travels extensively with my work I have to say that I thought this was a really good friendly hotel.

  • Stayed: February 2006
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6  Thank A TripAdvisor Member
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46 - 52 of 169 reviews

Reviewed 21 July 2005

I travelled to this hotel with my husband, three kids and my brothers family. My first impressions of the hotel on arrival were - very dated interiors, all areas seemed deserted even the bar was empty, there was also creepy background music, picture the film "The Shining" and you get the general idea. The rooms were spacious but clean. The location of this property is its selling point, situated at the quieter end of Playa de palma near Can Pastellia. The hotel faces one of the most beautiful beaches I have seen and is cleaned every night and deserves its blue flag. We were halfboard, food on offer was adequate, served buffet style, consisting of three fish dishes every night out of five main courses, the other two were either rabbit, veal or pork, in ten days chicken was offered only once, as were chips, most nights cold hard boiled potatoes and frozen veg were the side dishes. The main reason I decided to write this review is to recommend this is not a family hotel, most of the guests were elderly german couples and the staff were definately not used to dealing with kids.
Apart from being the most arrogant and rude group of staff I had the misfortune to meet three days in we felt we could no longer stay within the
hotel at night (spent days at beach etc) . This was due to being ignored
when we asked for anything or ranted at in spanish and the children were
also subjected to this type of conduct which was an upseting and frightening experience. Luckily thier were 17 people in our party, the rest
booked a RIU hotel nearby, so we spent the remainder of our time at thier
hotel, in contrast thier staff were fantastic even getting to know all the children by name. I will not be returning to the Golden Playa or any Saint
Michael group hotel as this was apparently a four star and I dread to think
what the three star versions a like.

  • Stayed: July 2005
    • Value
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12  Thank JRea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2005

We booked this hotel, not expecting much but needing somewher cheap, near to the airport, and willing to store our bikes. What we ended up with completely blew me away:
- Properly organised bike storage with stands and locking points for more than 50 bikes.
- A work bench with vices
- A dedicated bike wash/shower
- Storage for airline bike boxes/bags
- Courtesy track pumps
- A bikeshop with daily guided rides
Staff were courteous despite our complete ignorance of their lingo, the rooms were clean and the food was plentiful rather than fancy (fairly did the job).

  • Stayed: April 2005
    • Value
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3  Thank wakemalcolm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Bournemouth, Dorset, England
118
Reviewed 6 April 2005

Myself, my wife and 15 year old granddaughter have just returned from a 6 night stay at the Golden Playa Hotel in Playa de Palma. We flew with Thomsonfly.com and arrived at the hotel at 10.00 am (a 4 km drive from the airport). We had not expected to be able to check-in until the afternoon, but on arrival were told our room was ready. This meant a good start to our holiday. Our accommodation was terrific (2 connecting twin-bedded rooms on the first floor, with a balcony overlooking the beach, only yards away). We had breakfast and evening meal and were impressed with the standard of food - a good selection of meat and fish dishes, the salad bar was particularly impressive, as was the choice of desserts. The restaurant staff were welcoming and extremely helpful.
There is a lovely outdoor swimming pool (too cold at the moment) - quite a "sun-trap" and a small indoor pool with jacuzzi and sauna. The lounge bar was a comfortable place to unwind in the evening. The hotel guests were mainly German, in fact we only heard a few English accents during our whole stay. This hotel is family-oriented and has a very relaxing atmosphere. It is an excellent base for touring the island. The Reception Manager was happy to suggest places to visit around the island and took time to direct us. We visited many of the places he had suggested, Sa Calobra was a real surprise. Not for the faint-hearted, a twenty-minute drive down the mountain, the road literally snaking its way down to the bottom. Definitely worth a visit. Make sure you walk through the tunnels at the end of a walkway to the right of the small port.
We had a quiet and relaxing stay and would certainly recommend this hotel.

  • Stayed: April 2005
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18  Thank A TripAdvisor Member
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Reviewed 2 weeks ago via mobile
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Stayed: August 2017, travelled with family
Thank Francesca L
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4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this reviewResponded 1 week ago
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Reviewed 2 weeks ago
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Room Tip: Le stanze fronte mare sono meravigliose per la vista che offrono.
  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
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Thank fabrycius
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4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this reviewResponded 1 week ago
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Reviewed 3 weeks ago
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Room Tip: Tutte le stanze sono grandi e confortevoli... se non volete essere svegliati la mattina presto per l...
  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Sonia G
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4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this reviewResponded 2 weeks ago
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Additional Information about HSM Golden Playa

Address: Calle Marbella 14, 07610 Playa de Palma, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Playa de Palma
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#13 Spa Hotel in Playa de Palma
#19 On the Beach Hotel in Playa de Palma
#28 Luxury Hotel in Playa de Palma
Price Range: £86 - £199 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — HSM Golden Playa 4*
Number of rooms: 115
Official Description (provided by the hotel):
GENERAL: The 4* hotel HSM Golden Playa is situated in front of a long, sandy beach. The hotel has been recently refurbished (winter 2010-11) and offers high quality facilities and service. Its superb location and staff's friendliness are acknowledged among its faithful clients who visit the hotel year after year and offer the best recommendations. The hotel opens from February to October. LOCATION: The hotel HSM Golden Playa is situated in a sea front position in Playa de Palma, one of the most popular and visited resorts in Majorca. Playa de Palma extends between the municipalities of Palma de Mallorca and Llucmajor and it is 4,5 km long. The most outstanding features of the hotel are: its proximity to Palma de Mallorca (12 km) and the airport (4 km); being one of the longest and beautiful beaches in Majorca, its long sea promenade with countless bars, restaurants and shops, ideal to go by tourist train, by bike or simply walking. Impressive marine park "Palma Aquarium", one of the biggest in Europe, is only steps away from the hotel. The water park "Aquacity" is situated 6 km away. The golf course Golf Son Antem is 10 km away. At its east end there is sports port Club Nautico de S'Arenal (Llucmajor). It is worth mentioning that there is an efficient public bus service to Palma de Mallorca and El Arenal, the bus stop is only few meters away from the hotel. The hotel HSM Golden Playa has a direct access to the beach and the sea promenade. ROOMS: The hotel offers refurbished double and single rooms that give a fresh and more up-to-date look to the hotel. All the rooms offer modern decoration with bright, mediterranean colours. All of the rooms include a bathroom, hairdryer, heating and air conditioning, mini fridge, safety deposit box (extra charge), telephone, WIFI (extra charge), music channel, LCD satellite TV and a balcony! All of double rooms come with a spectacular sea view (direct or lateral). The hotel also offers comfortable and cozy Junior Suites, with a direct sea view. Junior Suites consist of a living room and bedroom with LCD satellite TV and a bathroom, spread in 29 m². GASTRONOMY: The hotel offers a half board food and beverage package (breakfast and dinner). In 2011 the restaurant began to offer an outstanding buffet with show cooking. All meals are served in thematic buffet style and offer a wide selection of cold and hot dishes, a variety of homemade desserts and fruit. Drinks in half board are not included in the price (dinner). The clients are asked to wear suitable clothes for dinner. FACILITIES: The hotel offers a spacious swimming pool for adults and a separate one for children, with spectacular sea view! There is a spacious terrace with sunbeds and sunshades. Bar service at the pool, with its "chill out" corner, an ideal place to have a drink while enjoying beautiful sunset. In winter the hotel offers indoor swimming pool and "wellness & relax" area which includes: Turkish bath, hydrotherapy pool, jacuzzi, sauna, small gym, with no extra cost. Refurbished and spacious common areas. Bar indoors, game room, meeting room. Storage place for bicycles. CHILDREN: Swimming pool for children. There are also baby cots and high chairs available in the restaurant, at no extra cost. ADITIONAL SERVICES: 24/7 reception. Pool towels and bathrobes for rent (with a deposit). WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car and rent a bike. Massage service (extra charge). We accept Visa and MasterCard credit cards. SPORT AND ENTERTAINMENT: The hotel is specialized and certified in cycling tourism: not only the hotel has a well prepared storage room for bicycles, but also it offers the general information about cycling routes, meals adapted to the cyclists' needs, etc. Possibility to practice sports in the area. ... more   less 
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Also Known As:
Golden Playa Hotel Playa De Palma
Golden Playa De Palma
HSM Golden Playa Majorca/Playa De Palma

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