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“great hotel, only one complaint”
Review of Myseahouse Neptuno

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Myseahouse Neptuno
Ranked #31 of 78 Hotels in Playa de Palma
Certificate of Excellence
Reviewed 2 May 2012

I stayed at this hotel at the end of April. Great staff, clean rooms, clean hotel, nice pool area, good food, great location. Beautiful walk along the beach. The only complaint is having Mega Park right next door, it gets loud around 3 at night when they leave the club. If you have the doors closed you are fine, however if you don't have the doors open to the balcony it gets very warm in the room. I would not consider this a great hotel for families traveling with children because of all the partying going on right in this area.

  • Stayed: April 2012, travelled with friends
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1  Thank Carin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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34 - 40 of 154 reviews

Reviewed 13 April 2012

We stayed at this lovely hotel in september of 2011..
My opinion is the fact that this hotel is the best 4 star hotel in Neptuno..why am I saying this?
Very simple answer :this hotel is located very very close to the beach in the middle of the resort.
We had a double room with frontal sea view.It was lovely to get up in the morning and see the wonderful coloured Mediteranean sea.
The room was not too big ,but not too small either.The hotel is very suited for young couples because it is very close to a dance club...
It has an outdoor jacuzzi which was very nice for me.
The food was very good.We had halfboard..We liked the colour of this hotel and the way it was decorated inside. in very young style to put it this way...
I recommend this hotel only to young couples.....it is the best 4 star hotel for young couples in the resort

  • Stayed: September 2011, travelled as a couple
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2  Thank chucky31_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2012

We stayed at Neptuno for ten days in October 2011 and whilst we can't say much negative about the hotel, we wouldn't rush back.
Our room was clean, well appointed and comfortable. The public rooms are spacious, the the swimming pool was very well maintained (though freezing despite the all-day sun), and the poolside was well stocked with loungers. In short, generally speaking, everything was fine So why wouldn't we rush back?
Though we didn't realise it when we booked (our fault admittedly), Neptuno seems to do only full board, so if you like to eat out at night you'll have paid for evening meals that you may not want every night of your holiday. That said, we did eat in on a few occasions, but soon became bored with the sameness - and not terribly good food. Edible, but just not very good. And in a large and somewhat sterile dining room. We found (of all things) a Sports Bar just across the road from the hotel where the food was pretty good, and the house wine was a heck of a lot cheaper than at Neptuno. We ordered a bottle of house wine with dinner on our first night at Neptuno and quickly sobered up when we were charged 23 euros for a very ordinary bottle of plonk. After that we ordered water. The Sports Bar charged half of this for it's house wine, which, if I recall correctly, was a white Rioja on one of the nights we dined there. (I can't recall the name of the bar, but leave by the reception exit, go left, walk for a few minutes, cross the road and it's on the corner. The staff speak very good English)
We didn't have a room overlooking the pool, though I thought I had asked for one when I booked. We were offered a change of room a few days into our stay but by then we had unpacked and couldn't be bothered to pack and then unpack - again. Our room overlooked a pedestrianised street on the west elevation and I spent quite a few late evenings watching what seemed to be street traders (the guys who pester you to buy their watches or whatever else they happen to be selling) placing packages underneath a cold drinks self-service machine. Shortly afterwards, another guy would come along, cast a few furtive looks in all directions, and then retrieve the package. Mmmm! All part of the local colour! There were no problems in the hotel itself, though, nor in the vicinity - apart from the plethora of street traders who sometimes seemed outnumber the tourists.
Another Brit reviewer has already mentioned the Mega Park, which does emit a fair amount of noise. I suspect, though, that this is more of an issue if you have a room overlooking the pool, as the Park is adjacent to the pool. In fact it's not a "park" at all. Whilst looking like the Alamo from the outside, stick your head in and you'll see that it's nothing more than a huge tent frequented exclusively (from what we could tell) by beer-drinking German tourists. It didn't worry us and caused us no problems, but perhaps if we'd had a room overlooking the pool...
Observant readers will have noticed that the (vast?) majority of the reviews for Neptuno have been posted by Germans. In fact, we were the only Brits in the hotel, which greatly limited the opportunity to strike up a conversation with other guests. (My wife and i had no choice but to talk to each other during the ten days we were there - so you've been warned.) Not surprisingly, English was something of a problem at reception - as all the other guests seemed to be German.
Public transport to and from Palma from Neptuno was not a probem as the bus stops right outside the hotel, both going and coming back. The fare is more than reasonable. There is a cycle-hire shop a few doors along from the hotel. A bike costs 8 or 9 euros a day. Cycling into Palma is safe and pretty easy (being on the flat all the way), though my wife has yet to forgive me for making her undertake what I thought was a delightful day out.
So, a well run hotel with good facilities, very near the beach and with excellent public transport at hand. However, full-board was not to our liking and the food, whist not bad, was nothing to write home about. The proximity of the Mega Park and the attendant noise will irritate and might even spoil their holiday for some, while others might think it adds to the local colour. The main problem for Brits, though, is likely to be a feeling of isolation due to the lack of fellow Brits to strike up a conversation with. Unless of course you like talking to yourself, which is often the only way you get a sensible answer.

Room Tip: The most desirable rooms overlook the pool though these face the nearby Mega Park (a German Beer Hal...
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  • Stayed: October 2011, travelled as a couple
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Thank Patch69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2011

The hotel is located in the heart of Playa de Palma, on the first line to the sea, the promenade separating the hotel from the sea.
In front of the hotel it is the bus station for Palma (bus no 25 recommended –express line), the fare being 1, 25 EUR.
We stayed at this small and quite hotel at the end of June, 7 years ago we loved it very much so we decided to come back here. Unfortunately the things have been changed in these years. The intimate atmosphere, beautiful sofas, decorations, paintings from the reception & lobby to the terrace disappeared. Now it doesn’t have that “something special” which makes the difference, it looks casual, cold.
The rooms are spacious, most of them with swimming pool and sea view. Good cleaning services. Few toiletries available.
No private beach, no entertainment.
The hotel is recommended for singles, couples without children.

On our first stay we were delighted especially by the food (HB) at the restaurant, mostly based on sea fruits and champagne every morning. Now the breakfast is quite poor, with no taste, every day the same, with few options. Twice a week they serve champagne in the morning and sea fruits once in the evening.
For dinner there is a variety of soups, two options for grill, few salads, different fruits and cakes. Great service in the restaurant.

This year we stayed at the beginning of August, meaning the high peak season. with lots of people, especially Germans. The problem we had to face was MEGA PARK, the biggest open air disco, door-to-door with our hotel. It is a very big noise not so much because of the music (which will be the best) but because of the hard drunks, rude, jerk young Germans who make a real uproar between 10:30 pm – 12:00 pm. and after that around 4:00 am when the Mega Park’s night club closes the door.
You are quite protected from this uproar if you prefer to sleep with the balcony’s door closed and AC turned on. Otherwise it is a big problem.
Of course this is not the H.Neptuno fault. But….just be advised.

  • Stayed: August 2011, travelled with family
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1  Thank strumph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2011

we loved the hotel and espacially the food.
the pool has the jacuzzi and the staff was helpful.
thank you for a great vacantion!

  • Stayed: July 2011, travelled with friends
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Thank georgeepopa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago
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Room Tip: Keine Zimmer zur Landseite . Nur direkt oder seitlichem Meerblick buchen. Bus direkt vor der Tür 1,5...
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  • Stayed: October 2017, travelled with family
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Thank Markus L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
My Sea House T, Director de Relaciones con Clientes at Myseahouse Neptuno, responded to this reviewResponded 3 weeks ago
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Reviewed 17 October 2017 via mobile
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Stayed: September 2017, travelled with family
Thank Иван П
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
My Sea House T, Director de Relaciones con Clientes at Myseahouse Neptuno, responded to this reviewResponded 18 October 2017
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Additional Information about Myseahouse Neptuno

Address: Calle Llaut 34, 07600 Playa de Palma, Majorca, Spain (Formerly Neptuno)
Phone Number:
Region: Spain > Balearic Islands > Majorca > Playa de Palma
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#20 On the Beach Hotel in Playa de Palma
#28 Luxury Hotel in Playa de Palma
Price Range: £72 - £222 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Myseahouse Neptuno 4*
Number of rooms: 114
Official Description (provided by the hotel):
Hotel Neptuno has an extraordinary beachfront location in the very heart of Playa de Palma. The hotel has 114 rooms, most of them have front or side sea view, 5 of them are junior suites and 3 of them are suites. All our rooms have a terrace with double glazed windows (sound insulation), air conditioning and/or central heating, satellite TV with radio channels, telephone, refrigerator cabinet, safe (with charge) and large closets. Bathroom/WC with two sinks, hair dryer, makeup mirror, telephone and small personal care products. The restaurant has a splendid buffet with a great variety of food and offerings for both guests who wish to follow a special diet as well as those who want to enjoy a great variety of Mediterranean and international dishes. The hotel has in total 2 pools, OUTDOOR POOL with whirlpool, children's section and one access ramp. The terrace is overlooking the sea, has sun beds and parasols, children's playground and ping-pong. INDOOR POOL with whirlpool (open from 01.October to 01.May). Distances: Beach: 35 mts, Medical center: 45 mts, Bus stop: 35 mts, Playa de Palma (center): 470 mts, Golf course: 10 mts, Capital (Palma de Mallorca): 15 kms. (Bus 15 from EMT goes directly to the center of the city), Port: 20 kms. ... more   less 
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Also Known As:
Neptuno Hotel Playa De Palma
Neptuno Playa De Palma
Myseahouse Neptuno Majorca/Playa De Palma

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