I with my family was travelling to Nagpur for first time with my friends family to attend wedding function, and selected DUA Hotel as my friend booked it from justdial.com on last moment and was told they had a special discount for justdial customers.We stayed there for 2 days 13-14june13
They quote a very high rate and discount it almost 40-50% to fool people.
The experience we had was very very bad.
1)Location : ok but lots of automobile shops and very noisy road. Could hear the vehicle noise whole night. 2)The promised free WIFI is only at the reception and not in the rooms. They dont say that in the advertising or while booking the room . Not convenient bcos if you have to do internet online you have to go down stairs.
3) Room : Newly done but horrible. Stinky rooms, smells of cigarettes smoke.Towels stink. Dirty and stained bed sheets and blankets also smelly. The window cant be closed and locked. So the noise, dust, and also risk of mosquitoes to eat you all night Moisture/ water seeping from the bathroom to the bedroom. Smells dingy when you enter the room , then obviously you get used to it. No hot water in the shower.They tell you it will come after some water passes by , so we waited for long after wasting a lot of water we realized that there was no hot water.
4)They charge high rates for the very basic amenities and services.
5)Horrible behavior of the staff , RUDE AND DISGUSTING. You Have To Request And Beg Their Staff To Come & Do a job for you , like asking them to bring a simple toilet paper which you will get after a long wait. Seems they want money and tips for all little things they do.
6)So called complimentary breakfast is a joke, no quality and only 1 sandwich in breakfast with tea which was luckily good. Rather not have breakfast.
I will not pay more than 1500/- for such a hotel in my city Indore
Do not be fooled by reviews or photographs This hotel is NIGHTMARE
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