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£55
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£55
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£45
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Helen R

cost cutting hotel

2.0 of 5 bubblesReviewed 8 Dec 2023
It seemed as if there was a cost cutting plan in progress.
We had booked a table at Reeds restaurent, this was cancelled two days notice.
Three different excuses
Problem with gas
Not enough bookings
Shortage of staff.
Just for good measure the bar was closed.
Buffet breakfast gone although served breakfast was good.
There is a restaurent across the car park which does great pub food.
We are 4 elderly people two of whom are disabled and the walk across the
carpark was an unforseen challenge but we had no choice.
If you are thinking of booking this hotel be prepared for a B&B experience

Date of stay: November 2023
Room Tip: restaurent and bar may be closed
Trip type: Travelled with family
2.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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Reviews (609)
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All reviews the pub car park leisure centre breakfast was buffet style good size plenty of parking comfortable hotel would stay again excellent hotel excellent value for money yogurt comfy bed lovely room tea and coffee stayed here for one night family room netflix
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7 - 12 of 609 reviews
Reviewed 3 December 2023

Terrible experience. Arrived at the hotel which was booked via Booking.com, given our keys to what we thought was an ultra modern Deluxe double room ti find that we had been put in the old part of the building in the Rockingham Suite which was dark, dated and smelt really musty. We complained to the manager who gave us a partial refund and basically told us we had to stay there and deal with it, as they didn’t have any other rooms available. We ended up not sleeping all night due to a hard mattress and buzzing sound all night from electrics. We also got to the hotel to find tge dining area and bar had a function in so it was very loud and meant we couldn’t use this facility.
Breakfast was not worth the money. We got into the dining area at 0930an and basically there wasn’t anything lest except for hot food which was only Luke warm. They also couldn’t keep up with supply and demand so had to wait for some products to get put out again. Poor service by all!
Wouldn’t recommend and certainly wouldn’t return.

Room tip: Phone up before you book to see if function is on as does get very loud
Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Clare K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 December 2023 via mobile

Stayed Sat 2nd December as was attending the Gary and Robbie tribute night.

Had a great stay in room 27 a comfortable bed and spacious room. We'll decorated.

The evening in Reeds went well with great entertainment and we were well looked after by the bar staff particularly Paula.

Luke Walker and his team were great with a tasty Christmas turkey dinner served.

Breakfast next morning. Great Service from the breakfast team was looked after by Helen who again was very attentive during this busy breakfast period.
Tasty breakfast buffet served. A great way to start the day...

Thanks again for a great evening and a great stay.

finally thanks to India on reception for an efficient friendly check out....

Can't wait to return....

Date of stay: December 2023
Trip type: Travelled as a couple
Thank Markcaine-grierson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 December 2023 via mobile

Bad start as they didn’t have our booking, but Luke went above on beyond to ensure the issues were resolved and we had an amazing night.

Big shout out to Paula, very polite and welcoming. We were quite stressed and irate and she was very attentive all evening.

Had it not been for the hiccup would have given 5 starts, but both Luke and Paula are a credit to your team so well done.

Date of stay: December 2023
Trip type: Travelled as a couple
2  Thank Roseelizabeth2008
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 November 2023

Stayed for 1 night only as attending a party locally and too far to drive home. Staff were very friendly and helpful when we asked for taxi recommendations - room was very nice and ideal for what we needed.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank sparkin2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 November 2023

Visited to see a show and an overnight stay as a surprise birthday for my sister in law. The Four Tops tribute was excellent. Food lovely and piping hot. Service was excellent. Room very clean and bed extra comfy. The only complaint was the fire alarm had a problem and was going off intermitantly. I beleive the problem was being looked into.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank janebrown1012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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