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Elaine S

Amazing food and service

4.0 of 5 bubblesReviewed 22 Mar 2024
The bathroom was OK shower could be upgraded. Room was fine. There was a private party so we couldn't use reeds. Were not told when booking.
However what made the trip was the food and service in the pastures Lodge.outstanding. very friendly well done Ali certainly would visit again.
Date of stay: March 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke Walker, General Manager at Best Western Plus Pastures Hotel, responded to this review
Responded 3 weeks ago
Thank you for your review great to hear our feed back.

Thanks
Luke
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews the pub car park leisure centre breakfast was buffet style good size plenty of parking comfortable hotel would stay again excellent hotel excellent value for money yogurt comfy bed lovely room tea and coffee stayed here for one night family room netflix
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6 - 11 of 612 reviews
Reviewed 20 March 2024 via mobile

Modern and well equipped hotel. Ground floor room was large and well appointed. Decent breakfast served by cheerful and helpful staff.

Check in/out perfectly straight forward although credit card not swiped meaning I had to pay for each round of drinks and meal course separately.

Wifi not very good. Struggled to connect

Date of stay: March 2024
Trip type: Travelled as a couple
Thank timwJ8942SS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke Walker, General Manager at Best Western Plus Pastures Hotel, responded to this reviewResponded 3 weeks ago

Thank you for your review great to hear our feed back.

Thanks
Luke

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2024

Great service and value. As a regular visitor I am made to feel welcome every time I check in. The breakfast team are outstanding always welcoming and happy to provide a good service with a smile. The team go the extra mile from check in to checkout.

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank davidtayl0r01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 January 2024

I paid for 1 night and breakfast when we went for breakfast a very rude and abrupt lady your room only with attitude. I explained no I've paid for breakfast she then sent a manager who said the same thing I showed her the booking confirmation on my phone and didn't get much of an apology,this was the 2nd time I've stayed here last time there was a lot of noise from a room above I spoke to a night porter who sorted it out , then last night same thing 1130 loud TV next room so I had a word and it went quiet well apart from the snoring from the same room through the egg shell walls I would never stay here again

Room tip: Go to the premier Inn not to far away
Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Quest66966459264
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 December 2023

It seemed as if there was a cost cutting plan in progress.
We had booked a table at Reeds restaurent, this was cancelled two days notice.
Three different excuses
Problem with gas
Not enough bookings
Shortage of staff.
Just for good measure the bar was closed.
Buffet breakfast gone although served breakfast was good.
There is a restaurent across the car park which does great pub food.
We are 4 elderly people two of whom are disabled and the walk across the
carpark was an unforseen challenge but we had no choice.
If you are thinking of booking this hotel be prepared for a B&B experience

Room tip: restaurent and bar may be closed
Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Helen R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 December 2023

Terrible experience. Arrived at the hotel which was booked via Booking.com, given our keys to what we thought was an ultra modern Deluxe double room ti find that we had been put in the old part of the building in the Rockingham Suite which was dark, dated and smelt really musty. We complained to the manager who gave us a partial refund and basically told us we had to stay there and deal with it, as they didn’t have any other rooms available. We ended up not sleeping all night due to a hard mattress and buzzing sound all night from electrics. We also got to the hotel to find tge dining area and bar had a function in so it was very loud and meant we couldn’t use this facility.
Breakfast was not worth the money. We got into the dining area at 0930an and basically there wasn’t anything lest except for hot food which was only Luke warm. They also couldn’t keep up with supply and demand so had to wait for some products to get put out again. Poor service by all!
Wouldn’t recommend and certainly wouldn’t return.

Room tip: Phone up before you book to see if function is on as does get very loud
Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Clare K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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