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“A nice stay”

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Macdonald Hill Valley Hotel, Golf & Spa
Ranked #1 of 1 Hotels in Whitchurch
GreenLeadersGold level
Reviewed 4 June 2014 via mobile

Just returned from enjoyable weekend at Hill Valley. Received a warm welcome and friendly staff continued to be a feature of our stay. Our room and other facilities very good, clean and well maintained.

Only a couple of niggles. For some reason the fire alarm sounded once late on Friday night and then again very early on the Saturday morning, waking up our 17 month child twice! Also, ordered room service and was served decidely burnt chips with burger and found pasta dish a little bland.

Overall, positives greatly outweigh the negatives!

Stayed: May 2014, travelled with family
1  Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHV, General Manager at Macdonald Hill Valley Hotel, Golf & Spa, responded to this reviewResponded 11 June 2014

Dear David W

Thank you for your comments following your recent stay at Macdonald Hill Valley Hotel, I'm pleased that on the whole, you enjoyed your stay with us.

Please accept my apologies for the fire alarm, I'm sorry that it disturbed you and your family. I'm also sorry that your room service was not to our usual high standrads, I have discussed your comments with my Head Chef and Restaurant Manager and I'm confident we wont have this issue again.

Thank you once again for posting your review, we hope to welcome you back again in the near future.

Many thanks, Marc Smith.

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1,062 - 1,068 of 1,451 reviews

Reviewed 2 June 2014 via mobile

Myself and my other half booked in for a last minute spa day. We arrived and were warnly welcomed by the front of house staff who showed us round the facilities available to us and talked us through how the day worked out and checked times with us, we went through to get changed and found robes and towels in lockers waiting. The spa itself if clean and well facilitated, love the fact it has a relaxation room and a spa lounge both nice extras meaning you can relax without having to be pool side. When the time came for our treatmeants the girls were super professional and again treatmemt rooms clean and well equipped. The whole place has a lovely atmosphere throughout. We had the afternoon tea spa day, the treatment and the afternoon tea were fabulous, generous portions so much so that we couldn't eat all, even though tried so hard... The hotel were kind enough to let us use an empty room to get ready in after spa day as I had evening plans and there wasnt plug sockets to straighten hair. All over a great day, staff couldnt of done more to help or make our day perfect. Definitely will go back.

Stayed: May 2014, travelled as a couple
Thank HANNAH C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHV, General Manager at Macdonald Hill Valley Hotel, Golf & Spa, responded to this reviewResponded 11 June 2014

Dear Hannah C

Thank you for taking the time to post your review following your recent visit to Macdonald Hill Valley Hotel, I'm delighted that you enjoyed your Spa Day.

I have passed your kind comments over to the team, it's rewarding to read that their hard work is recognised.

Once again, many thanks for your post, we look forward to welcoming you back in the near future.

Kind regards, Marc Smith.

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Reviewed 29 May 2014

A group of 5 girls on a spa day out, with lunch and treatments included!

On arrival we were amazed at the beautiful surrounding. The staff were very friendly and efficient getting us booked in, toured round and our lunches booked.

The spa facilities are lovely, (although a plunge pool would top it off) the treatment area and relaxation room were fab. The treatments themselves were fantastic, I had the ginger and lime scrub and the neck and back massage, my skin has never felt so soft!

Lunch was good and the view from the balcony was picturesque. We ordered 3 cocktails to go with lunch, however they didn't arrive and the waiter was clearly disgruntled by this, he returned to us three times to apologise. Eventually the drinks arrived and he had provided complementary ones for rest of our party and reduced the price. What more could he do?

Overall it was a great relaxing experience and I intend visiting again in the near future.

Stayed: May 2014, travelled with friends
1  Thank Goosey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHV, General Manager at Macdonald Hill Valley Hotel, Golf & Spa, responded to this reviewResponded 30 May 2014

Dear Goosey G

Thank you very much for leaving such lovely comments following your relaxing spa day at Macdonald Hill Valley Hotel.

We are delighted that enjoyed your lunch & treatments and although there was an issue with the cocktails I was pleased to read that it didn't spoil your experience.

We look forward to welcoming you back again in the not so distant future.

Kind regards, Marc Smith.

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Reviewed 28 May 2014

Had a lovely stay here on Friday night. Did a spa break so my and hubby got 2 treatments included, very relaxing. Upgraded our room for a small fee, well worth it! Pool large with fab views over golf course. The meal at night was slight letdown, average food in function type room. All staff lovely.

  • Stayed: May 2014, travelled as a couple
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Thank EmL1_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHV, General Manager at Macdonald Hill Valley Hotel, Golf & Spa, responded to this reviewResponded 29 May 2014

Dear EmL1_12

Thank you for your kind comments following your recent stay at Macdonald Hill Valley Hotel. We have some fantastic Spa offers available at the moment and its good to read that both you and your husband enjoyed your time with us.

Please accept my apologies for the let down in your meal, this clearly wasn't up to our usual high standards and I'm very sorry for this. I have discussed your comments with my Head Chef and Restaurant Manager and I am confident should you plan a return visit, you won't experience these issue again.

Thank you and we look forward to welcoming you back again soon.

Kind regards, Marc Smith.

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Reviewed 28 May 2014 via mobile

I have visited this hotel 5 times and stayed for one or two nights.
This time we stayed for just the day on an Afternoon Tea package.
Cant fault it. Lovely staff. Lovely Spa. Nice and clean. Lovely massage and afternoon tea was very nice. The relaxation room is so relaxing that I nearly fell asleep. Give it a try you will be pleased.

  • Stayed: May 2014
    • Value
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Thank wacka8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHV, General Manager at Macdonald Hill Valley Hotel, Golf & Spa, responded to this reviewResponded 29 May 2014

Dear wacka8

Thank you for your recent review of Macdonald Hill Valley Hotel, it's good to read such positive comments following your Spa Day.

We look forward to welcoming you for stay 6!

Kind regards, Marc Smith.

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Reviewed 22 May 2014

What a great time we had at your hotel last Night "Swing Night with Alan Cross" Lovely welcoming staff !!! Lovely meal !!! Best night out we have had in a long while. If you are having another night of entertainment we will definitely be there !!!!

  • Stayed: May 2014, travelled with family
    • Value
    • Service
Thank paulinep2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHV, General Manager at Macdonald Hill Valley Hotel, Golf & Spa, responded to this reviewResponded 25 May 2014

Dear Paulinep2

Thank you for posting such wonderful comments following the Tribute Swing Night at Macdonald Hill Valley Hotel - we are delighted that you enjoyed your evening.

We have an exciting programme of Tribute Nights planned, if you contact me via email at gm.hillvalley@macdonald-hotels.co.uk i'll be more than happy to discuss them with you.

Once again, many thanks and we look forward to welcoming you back very soon.

Kind regards, Marc Smith.

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Reviewed 21 May 2014

Swing night with Alan Cross was brilliant, he was excellant, all the staff were fabulous, a special mention to Christina who was superb, many more nights like this. Meal was very good. Here is to many more.

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank covktail1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHV, General Manager at Macdonald Hill Valley Hotel, Golf & Spa, responded to this reviewResponded 25 May 2014

Dear Covktail1

Thank you for taking the time to post your comments following your visit to Macdonald Hill Valley and Alans Swing Night. We are delighted you enjoyed your evening.

We have a full calender of Tribute Nights forthcoming and if you would like to contact me on gm.hillvalley@macdonald-hotels.co.uk I would be delighted to discuss them with you.

Once again, many thanks, and we look forward to seeing you again soon.

Kind regards, Marc Smith.

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Additional Information about Macdonald Hill Valley Hotel, Golf & Spa

Address: Tarporley Road, Whitchurch SY13 4JH, England
Region: United Kingdom > England > Shropshire > Whitchurch
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Whitchurch
Price Range: £70 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Hill Valley Hotel, Golf & Spa 4*
Number of rooms: 80
Official Description (provided by the hotel):
Escape to Macdonald Hill Valley Hotel, Golf & Spa in the heart of Shropshire, a golfer's paradise with two challenging courses to get your teeth into and a wonderful Spa with Rasul, rock sauna and eight treatment rooms for those who just want to lounge around and relax. Surrounded by peaceful grounds, it's amazing how accessible this hotel is in Whitchurch on the A49 and close to the major motorways; M53, M56, M6 and M54. Be inspired with plenty of local attractions on your doorstep including nearby Chester Zoo and the Ironbridge Museums and after a busy day, retire back to the hotel for a delicious meal produced using only the finest, quality ingredients. ... more   less 
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Also Known As:
Macdonald Hill Valley Hotel, Golf And Country Club
Macdonald Hill Valley Hotel, Golf & Country Club Hotel Whitchurch
Macdonald Hill Valley Hotel Country
Macdonald Hill Valley Hotel, Golf & Spa Whitchurch, Shropshire

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