My key test for a hotel rests in the quality of staff they employ and the training they give them; on that basis El Mirador is superb.
From the ebulliently cheerful welcome from the bellman, to the huge smile and "hola" from the maintenance man as he interrupted his work to step aside to let us pass, to the smiling "good morning" from the housekeepers and the restaurant staff, to the gracious smiling welcome from the hotel manager .... the culture of warm hospitality is imbued in every person who works at the hotel. And they capture perfectly the exact balance between courtesy and friendliness which is different for each guest.
Grand Hotel El Mirador is indeed grand. The architecture resembles a Moorish palace and the atmosphere is that of staying as a guest in exactly such a place. It's an adults-only hotel and combined with the rambling layout of the hotel and its grounds that results in a gloriously quiet and relaxing environment. The area around the pool is a particular delight with huge lawn a and paved areas casually, almost randomly, divided into smaller private areas with shrubs and palm trees in abundance. I suspect 200 people could lay and wander around the pool and still retain a feeling of peacefulness and solitude. The pool itself is a long, thin, meandering affair at the side looking almost like a natural rock lake. The sunbeds, by the way, are unusually comfortable and covered with mattress and towelling mattress cover. I have to mention the main "chair and towel" man - Angelo - who never waited to be asked if we needed help and always greeted his guests with a huge smile.
Our room was, I suspect, the cheapest in the hotel and it was no better than wonderfully spacious and comfortable. It was a long, thin suite consisting of walk-in closet, bathroom/toilet with stand-ip shower as well as in-bath shower, bedroom with a vast double bed (two large singles pushed together actually, but very comfortable), an open plan sitting area with 2-seater sofa, 2 small armchairs and TV, and a small terrace with two chairs and a table. The room had a largely mountain view with a side view (just) of the sea.
We were on the top (sixth) floor of the hotel and right at the southern end of the hotel, and I think that our room and that next door (numbers 1601 and 1602) were the only rooms without sea view. The access to the room was along a quirkily zig-zag outdoor balcony, and all the other rooms (in fact this is an all-suite hotel) were along one side. An occasional glance inside those rooms showed them to be much bigger than ours, and some had full private terraces and pergolas.
We used the main restaurant for breakfast every day, and a few times for dinner. The variety and quality of the food was excellent, and the 3-course dinner (buffet starter and dessert with a choice of 6 mains served at your table) was fantastic value at 35 Euros. The staff were uniformly cheerful, helpful and efficient but again I need to mention two people who were absolutely determined to ensure that we had everything exactly as we would lime it - Head Chef Pascal Bautes and senior waiter Juan - who helkped to make every meal a pleasure!
We also had lunch a few times at one of the two a la carte restaurants - La Pergola - which demonstrated an equally high standard.
When this hotel was built into the steep hillside behind the beach someone had a clever idea! They also built a small shopping centre to "connect" the hotel to the promenade, so that access to the promenade is down a few sets of enclosed wooden staircases through the multilevel shops. This area also contains three very good restaurants and a lively music bar which provide excellent alternatives to the hotel restaurants. I can recommend Soba (a Thai style restaurant with a limited menu) and Acanto (the music bar) which serves very good snacks for lunch and then becomes a night-time cocktail bar with live music. Torre del Mirador is also good but more of the "home-cooking" style and quite expensive for what it provides.
A few minutes south along the promenade are more restaurants and a small shopping mall (Centro Comerciale Paris) and then 5 minutes further up the hill is the ultra-smart and very new Centro Comerciale del Duque which is full of boutiques and expensive shops.
I started by saying how wonderful the staff are at this hotel, and having already mentioned a few by name I cannot end without mentioning two of the Reception staff - Tom and Paola - who worked so hard to make sure that I had everything they could provide. By very bad planning I was at the hotel on the day of NFL Superbowl, and I asked them if the match was being shown on Spanish TV. They found that it was, and arranged to have it shown in their public TV room JUST FOR ME from 11pm until the early hours. Wow! And at every turn they were so helpful with information, advice and assistance.
And that leads me to the one bad thing I have to say about the hotel, the one problem that all the efforts of Tom and Paola could not resolve. Internet access is AWFUL. The signal was so weak in my room that although my laptop connected it could not achieve access. This may have been because my room was at the furthest possible location from the router (extreme end of top floor) but I doubt that. When I took my laptop to the ground floor lounge, the signal strength was excellent but connection was sloooow and very patchy. Simple site access would often take several minutes, and it seemed that evry ten minutes or so the access simp,y dropped out. The hotel really does need to take technical steps to correct this problem - and that means spending some money on equipment!
El Mirador is a great place for a peaceful holiday, in a great location. It is without doubt the best holiday hotel (for my needs) that I have stayed at anywhere in the world, and I am already planning a return trip as soon as I possibly can!
- Official Description (provided by the hotel):
- The Garden of Eden comes to life at the Grand Hotel El Mirador in Costa Adeje. We’re sure that if Adam and Eve were around today, they would choose the best 5 star spa hotel in south Tenerife as their holiday destination. Find out why you should give into temptation and choose a hotel for adults: ● Paradise on earth.Views of the crystal-clear waters of Playa del Duque beach surround this beautiful, charming hotel. Plus, it’s only 5 minutes away, so you can feel the fine sand between your toes in no time at all. ● 1,000 m² of sensations. Try volcanic hot stone massages, chromotherapy or the sensations shower in our SPA Sensations. Relaxation guaranteed! ● Luxury cuisine and authentic Canarian flavours go hand in hand at our hotel. You can’t leave Tenerife without trying the spicy mojo sauce or fish fresh from the market with potatoes. ● Just suites and nothing but suites is what you will find at the Grand Hotel El Mirador. They are all spacious and feature a terrace for you to enjoy the 22ºC temperatures that the Fortunate Isles offer you. ● Silence, the sound of peace and tranquillity. The waves lapping the shore and the notes from the piano while you sip your drink are the only sounds you will hear during your break. ● 13 is the lucky number.At least in this hotel it is, because there are 13 rooms with access to La Balconada, the most exclusive area in this resort. It boasts a swimming pool with sea views and a luxury sun terrace where you can soak up the Tenerife sunshine. ● Improve your swing. Try your technique at the top 5 golf courses in Tenerife which are all in the vicinity of this luxury hotel in Costa Adeje. Clubs at the ready, it’s the perfect chance to perfect your shot! ... more less
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- Also Known As:
- Iberostar Costa Adeje
- IBEROSTAR Grand Hotel El Mirador Costa Adeje, Tenerife