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IBEROSTAR Grand Hotel El Mirador
Ranked #2 of 59 Hotels in Costa Adeje
Certificate of Excellence
GreenLeadersSilver level
Reviewed 29 November 2013

We didn't go to the buffet restaurant, but let us spoil bij the a la carte restaurants.
Every evening was an enjoy.
Laying on the swimmingpool was very relaxed without kids.
The service was perfect and also the Pergola lunch restaurant.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Iberostar
2  Thank JanDirk2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Grand Hotel El Mirador, responded to this reviewResponded 4 December 2013

Dear Guest,

It is always rewarding to read that our guests enjoyed their stay among us; we would like to thank you for choosing our IBEROSTAR Grand Hotel El Mirador for your holidays in Tenerife and for the time you spent to share your personal impressions on your stay.

We greatly appreciate your praising comments on our restaurants; La Pergola, for lunch with its mouthwatering paellas, fresh fish and seafood from the ocean, best cuts of meat and creative salads alongside the swimming pool of the hotel and our à la carte El Cenador, our gourmet restaurant serving the traditional food of the land with a creative touch from our expert Chefs enhancing the flavors of the local cuisine, we are very pleased to hear that every evening was an enriching dining experience.

Moreover, we thank you for your praising comment on service which of course has been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

Once more, thank you for your praising review; we would be enchanted to welcome you again on your next visit to Tenerife ensuring you in advance of our utmost commitment to offer you another “dream vacation” in our hotel.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Grand Hotel El Mirador

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Reviewed 26 November 2013

At this price you should get 5 stAr
Accomodation
Room tired 1414 bed looked like it was washed out and headboard grubby
Overlooked if you sat out on balcony next door virtually sat with you no privacy
Didnt wait to discover more
Staff seemed to agree with my concerns just nodded

  • Stayed: November 2013
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7  Thank PrestonGastronome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Grand Hotel El Mirador, responded to this reviewResponded 27 November 2013

Dear Guest,

Although we regret reading that your first impressions of our IBEROSTAR Grand Hotel El Mirador did not live up to your expectations, we thank you for sharing your thoughts on Tripadvisor so we can understand what aspect was not to your satisfaction in order to improve our services.

We read your comment on the room with our utmost attention and would like to point out that for IBEROSTAR thorough cleaning is an absolute must, we have protocols and procedures to guarantee satisfying results regarding hygiene and cleanliness, including the revision of the rooms freshly cleaned by our housekeeping staff from our Head of Department or Hotel Manager, this is why we are surprised to read your description of the bed. Nevertheless, by contacting our reception we are always willing to adjust any situation that is not in accordance to our usual standards.

We invite you for future occasions to speak with the Hotel Manager if something is not to your liking, so we are able to find a solution and offer you a very enjoyable stay in our luxury hotel.

Once again, thank you for your time.

Best Regards,
Online Reputation Manager
IBEROSTAR Grand Hotel El Mirador

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2013

Private car on arrival at airport, drinks on arrival at hotel, all looked good, down hill from here. staff did not speak good english shoved in a side room no terrace, no view. double bed, I was with my Daughtere ( loves her Mom she does not wish to sleep with me) but bed was sooo hard I slept on sofa for first 4 nights as they could not offer us another room for 4 days.Crickets and ants in room, drove me mad. Could not get a tray of tea right (no tea/coffee making in room) ordered room service, food took 1hr and when it came it was inedible. Head board in room was held together with tape!! Anyone had PEAS FOR BREAKFAST? YEP...peas, peppers, aubergine courgettes....FOR BREAKFAST?? Could not use one of the pool terraces (as described in brochure as this was a VIP terrace only and we would have had to have paid extra. COMPLEMENTARY SANGRIA round the pool....ONCE in two weeks...WHY? No rep on site at all, had to call' connected service' was connected to a rep in Majorca!!! ??? Totally bloody USELESS!! Off to Thamas Cook see what they can do for me,,,,NOTHING I suppose!!! do not go to (H)EL MIRADOR TENERIFE this is not a five star hotel by any stretch of the imagination...CAN'T BE!!!

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Iberostar
5  Thank newflame59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Grand Hotel El Mirador, responded to this reviewResponded 27 November 2013

Dear Guest,

First and foremost we do apologize for the less than perfect experience in our IBEROSTAR Grand Hotel El Mirador and want to thank you for your valuable feedback as it helps us know what service specifically needs to be improved.

We read your comments on our staff and your accommodation with our utmost attention and would like to take the opportunity to explain what follows; our reception, bar and restaurant staff have all a good knowledge of the English language as we receive many British tourists in our hotel, in case you refer to our housekeeping staff, the knowledge of English is not required as, in case of any imperfection with the cleanliness of a room, our guests are able to contact our reception to communicate any shortage.

Moreover, we would like to apologize for the inconvenience caused by the exceptional difficulties with the ants and the presence of crickets however given the gardens within our installations and the climatology of Tenerife, the presence of insects is unavoidable, most of all if food is left in the room or the balcony door is left open at night, attracting flying insects. In the punctual event of localizing an infestation in a room, our housekeeping department undertakes an in-depth cleaning in conjunction with an adequate treatment to minimize the inconvenience.

On the other hand we would like to point out that all rooms within our hotel do have a balcony or a terrace and the headboard is fixed with nails.

Last but not least, we apologize for not meeting your expectations of a complete breakfast offer, even though our expert Chefs strive to prepare a wide variety of hot and cold, sweet and salty options in order to satisfy all palates; furthermore, as we receive an international clientele in our hotel, some guests require also cooked vegetables for breakfast, such as peas, peppers, eggplant and zucchinis.

Once more, we are sorry we were not able to satisfy your holiday needs and wishes on this occasion; hopefully we can fulfill your expectations in the near future, and we remain at your entire disposal for any request you might have regarding coming vacations and are always willing to guide you in our call center or through our webpage to make sure that you book an IBEROSTAR hotel that can make all your wishes come true.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Grand Hotel El Mirador

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Reviewed 23 November 2013

just returned from a 10day stay atthe Grand Hotel Mirador Costa Adeje Tenerife.

Excellent hotel, staff very friendly, rooms really nicely furnished...all in all a very !special! place to rest and relax.

Room Tip: we had a Junior Suite with sea view...excellent. Most rooms have sea view.
  • Stayed: November 2013, travelled as a couple
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Thank Skitt3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Grand Hotel El Mirador, responded to this reviewResponded 25 November 2013

Dear Guest,

Thank you for sharing your thoughts and experience on your recent stay at our IBEROSTAR Grand Hotel El Mirador, guest satisfaction is our number one goal and there is nothing better than achieving it.

We greatly appreciate your comment on the luxury and comfort of our rooms and installations, our hotel is designed to be elegant and functional at the same time so as to ensure a relaxing holiday in the warm sun of Tenerife, we are glad to read that you found it to be a “very special place to rest and relax”.

Once more thank you for your visit; we hope that you had a pleasant journey back home and look forward to serving you again in our IBEROSTAR hotels in the most beautiful destinations worldwide at your earliest convenience.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Grand Hotel El Mirador

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2013

thankyou for the best holiday ever.the hotel,staff,location,everything was perfect.
could,nt find fault with anything except allowing smoking in restaurants which I must
say is astounding in this day and age,please address this situation please
I would recommend this hotel anyone thankyou.

Room Tip: take ear plugs noise from restaurants can be a bit loud if you want an early night but not to bad
  • Stayed: November 2013, travelled as a couple
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3  Thank ronald p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Grand Hotel El Mirador, responded to this reviewResponded 22 November 2013

Dear Ronald,

Thank you for the time you spent to share your feedback on your stay at our IBEROSTAR Grand Hotel El Mirador, it is wonderful to read that you had the “best holiday ever” among us; this is a great source of motivation for us all.

We took good note of your comment related to guests smoking in the restaurant and lament the disturbance; however we would like to point out that guests are allowed to smoke in the restaurant’s terrace but not inside as by Spanish law, smoking is banned in all restaurants, bars, cafés and other enclosed public places, however smoking outdoors is only prohibited in places which provide access to hospitals and schools, and on all playgrounds, but not in terraces.

On the other hand, we are very pleased to read that the beauty and comfort of our hotel, the commitment of our staff to make our guests feel well cared after and welcome at all times and the great location, overlooking the golden sand “El Duque” beach contributed to offer you such an enjoyable holiday in Tenerife; guest satisfaction is our number one goal and there is nothing better than achieving it.

Once more thank you for your time; it would be a great pleasure to welcome you again at your earliest convenience.

Kindest Regards,

Online Reputation Manager
IBEROSTAR Grand Hotel El Mirador

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Reviewed 17 November 2013

We stayed in a junior suite with sea view on the 4th. floor from8th.- 15th. November. We were looking for a relaxing and luxurious hotel within a shortish flight from England where warm whether is virtually guaranteed. Generally, we were not disappointed. We were impressed from the outset as our taxi entered the beautifully designed building. Stratigic lighting enhances the design of the building, creating an aura of relaxed oppulance and intimacy. We were greeted by smiling, smartly uniformed staff who welcomed us to sit down and have a drink whilst awaiting our turn to check in. We had a glass of Cava and took in the impressive decor. After checking in, we were taken to our beatiful suite which was every bit as lovely as the pictures! I admit to being particular, especially when paying a high price, but i could find no fault with our accomodation. I did request a mattress topper and a softer pillow, but these are just a personal preference (and were quickly provided) The outside areas were just as appealing, with a wonderful pool, very comfortable sunloungers and other up-market lounging furniture. We booked our two nights dining in the a la carte restaurants (which are included with half board.) Do book these on arrival if you want a particular day. These two restaurants are excellent. The main restaurant serves wonderful buffet breakfasts, with Cava, if you fancy it. There is an omlette station and a smoothie bar, and just about everything you could wish for breakfast. The starter and dessert courses at dinner are excellent- but here (reluctantly, as i loved the place) comes my only disappointment, and this is the main course at dinner, which is served with great aplomb, but was a letdown every evening. Such a shame as everything else is marvellous. However, we didn"t go hungry as we simply helped ourselves to more from the hot starter buffet. Seriously though, the main course at dinner is not five star quality. Overall we thoroughly recommend this hotel as luxurious and relaxing with lovely smiley and helpful staff.

  • Stayed: November 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Iberostar
Thank oceanannie1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Grand Hotel El Mirador, responded to this reviewResponded 19 November 2013

Dear Annie,

Your amazing description of our IBEROSTAR Grand Hotel El Mirador is for us a great source of satisfaction and we thank you for the time you spent to share your suggestions so as to enhance our guests' experiences among us.

We took good note of your comment related to the main course in our restaurant and deeply regret reading that it was not to your liking and not being informed about this immediately as we would have been able to adjust the situation, please do not hesitate for future occasions to give us your feedback so we can improve following your comments; on the other hand we are very pleased to read that you found our buffet offer to be “marvelous”.

We also greatly appreciate your kind comments towards the genuine kindness and helpfulness of our staff which is fully committed to offer an excellent and personalized service to all our guests; we thank you for valuing this so highly in your review.

Last but not least, we thank you for your highlights on the comfort and luxury of our installations and accommodations; it fills us with pride to read that you could not find any faults in your suite and had a relaxing overall holiday among us.

Once more, thank you very much for your time; we hope that you had a pleasant journey back home and would be delighted to welcome you back at your earliest convenience, ensuring you in advance of our utmost commitment to offer you a first class holiday and gastronomic experience in Tenerife.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Grand Hotel El Mirador

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2013

We have just returned from this hotel.At first we were a little disappointed the room was very cramped with lots of furniture & lamps etc not much of a view (room 1302) There was building work being done to some sort of security hut so you couldn't sit on the small balcony due to the noise (luckily they didn't work on the weekend) when i spoke to reception they didn't really bother & didn't no of any work being done.The granite on the bath was not fixed down & moved leaving sharp edges we showed the lady who bought the new beach towels who radioed through to someone & said it would be sorted ,the next evening we asked again at reception & they did fix it.The hotel is a bit worn in places & could do with some TLC.All the above is minor in comparison to the brilliant staff we did come across some other guests that complained about lots of things (& achieved an upgrade in the process,not my style but that made them happy)Not the best hotel i've stayed in(Le royal meridian,dubai) but a long way off the worst (Atlantis,dubai)I would stay again but not in a junior suite & not for half board

Room Tip: Dont have room 1302 thats on the 3rd floor
  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank mildredleicester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Grand Hotel El Mirador, responded to this reviewResponded 27 November 2013

Dear Mildred,

Thank you very much for the time you spent to share your personal impressions on your stay at our IBEROSTAR Grand Hotel El Mirador; we always welcome feedback as it allows us to continually improve the experience we create for our guests.

We lament reading that you found imperfections in the room we accommodated you in and apologize for the inconveniences; we thank you for contacting our staff so we could intervene in the shortest possible time for you to fully enjoy your stay among us.

Moreover, we are sorry to hear that the building work undertaken by an adjacent hotel was a disturbance during your stay, however unfortunately there is very little we can do in this case.

We read your comment on other guests upgrading their accommodations and we would like to point out that it didn’t depend on guests complaining on our services, but was due to an exceptional overbooking of our hotel and we had to upgrade some guests; Overbooking is a highly exceptional situation for IBEROSTAR, when we reach the maximum occupation, we immediately inform all of the cooperating tour operators to carry out a sales stop. However, it can happen that some reservations are made simultaneously just before the sales stop. In order to guarantee our clients the possibility to vacation with us, we do our utmost to minimize the related inconveniences; this is why we upgraded some guests with no extra charge.

On the other hand, we thank you very much for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

It will be a real pleasure to welcome you back on your next trip to Tenerife and please do not hesitate contact us beforehand to organize every detail of your stay.

Warmest Regards,

Online Reputation Manager
IBEROSTAR Grand Hotel El Mirador

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about IBEROSTAR Grand Hotel El Mirador

Address: Avda. Bruselas s/n, 38660 Costa Adeje, Adeje, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 On the Beach Hotel in Costa Adeje
#2 Luxury Hotel in Costa Adeje
#2 Romantic Hotel in Costa Adeje
#2 Spa Hotel in Costa Adeje
#7 Family Hotel in Costa Adeje
Price Range: £205 - £612 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — IBEROSTAR Grand Hotel El Mirador 5*
Number of rooms: 124
Official Description (provided by the hotel):
An amazing holiday experience in Costa Adeje awaits at the IBEROSTAR Grand Hotel El Mirador hotel. Whether it’s going shopping at the best shops, practicing your golf swing, or sampling amazing cuisine with the flair of the Canary Islands, this 5-star hotel in Costa Adeje offers you the best. The 124 suites of the Grand Hotel El Mirador offer an excellent opportunity to fall a little more in love with your partner. They’re a mixture of a warm ambiance, exclusive services and details such as a canopy bed, dressing room, and living room, while nearly every room has views of Playa del Duque. La Balconada also allows you to enjoy a VIP zone with a pool and solarium for just a select few. Discover a hotel that’s only for guests 16 years of age and up and that includes: SPA Sensations, fitness room, free Wi-Fi, water sports, an impressive outdoor pool, meeting rooms, doorman service, three restaurants and two bars, among other select services and facilities. ... more   less 
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Also Known As:
Iberostar Costa Adeje
IBEROSTAR Grand Hotel El Mirador Costa Adeje, Tenerife

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