Spent 5 days at this what we thought beautiful luxury Villa, disappointment is a understatement, dirty floors, dirty pool, stains on curtains pillows, sockets hanging out of walls, no sockets at all working in dining area and bedroom so many bulbs in lamps and ceiling lights not working, we found a lamp that did work and had to put it on landing as there was no lights on landing bathroom, one bedroom had no curtains or shutters and was totally over looked by neighbour's, the bbq area was filthy and even rubbish left on side, paint & mould falling of wall in a walk in wardrobe area which smelt musty & damp, Windows were filthy, sunbeds on patio filthy, the smallest & oldest towels I've ever seen, single quilt on a double bed with a small child's pillow, the only room we couldn't fault was kitchen, the staircase from balcony down to pool is a accident waiting to happen young children or elderly people need to be very carefull, it's a large villa and has a lovely view as it's on a large hill!! This villa has obviously been neglected for a long time, we complained while we was there someone came and put a few light bulbs in, and took the bbq away we didn't go in pool at all as we was worried it would make us ill due to uncleanliness, we booked with booking.com which have not been very helpful up to yet such a disappointing stay ☹
We booked a luxurious 5 day stay for 6 friends to celebrate a 50th birthday.
The pool was filthy; we reported this however it remained filthy for the duration of our stay.
The pool area and BBQ were filthy, the pool area was swept and the BBQ grill and tray were removed by the operative and never returned.
There were numerous missing bulbs throughout the property, mainly in one of the bathrooms at the top floor. The bathroom bulbs were fitted on the 4th day, however no others.
There was no electricity/bulbs on the dining area & bedroom on the 1st floor, this was reported yet never rectified.
One of the bedrooms had no blind/nor shutters and other properties could see straight in (no privacy), reported and not rectified as Sven argued there were shutters.
The beds, all 6 of them were doubles, 4 of them had single duvets and all duvet covers and sheets were mis-matched bedding, one of the under sheets were stained with … unknown! We are all adults and not children and the beds were beautifully presented on Booking.com.
We only had 1 bath towel each (not very big ones either) and plenty of hand towels, but no extras bath towels.
The shower on the 1st floor did not work, only water came out the bottom for bath fill, however it was a half bath and we were all adults.
The windows were all filthy.
A blind in one of the bedrooms had a brown stain on it not unlike faeces.
The ground floor bathroom’s stunk of sewers.
The storage room for child’s bedding etc on ground floor was mouldy and had peeling pasterwork.
General poor cleanliness was noted throughout the property and because of this we carried out our own clean.
Sven Muller was the agent that dealt with the booking, however he was based in Germany, therefore all the contact that could be made with him was via email. He kept in touch with Julio who lived in Adeje who was the odd-job man and between the two of them the messages were conflicting! Stefan dropped keys off.
We waited in a whole morning for Julio to arrive to advise him of the things we thought were wrong. Then further to this after much of what we advised was not rectified, he was then sent in with keys to put bulbs in but without our knowledge nor consent.
After many emails, we decided to try Booking.com to voice our concerns and they offered us compensation, but no figure. When we asked what figure, it took them 10 hours to reply and they then changed the wording from “compensation” to a “gesture” of 25Euro. In our eyes we paid £1,580 for a 5 day hire. On top of that (which wasn’t quoted previously) was 250 Euro for cleaning the property on our exit, therefore for the 3 days we constantly asked for things to be rectified we should have been refunded around £1,000. Therefore 25 Euro was a total insult.!
We booked luxury and got sub-standard! Such a shame as this is a stunning property which is not being cleaned nor cared for properly, however they are charging prime rates and ripping off the customer and the owner! Shame on the agents and Booking.com.
We came here on our holiday to celebrate my friend's birthday and the first thing I noticed when entering the apartment was the dirty BBQ area and the filthy pool. I asked the gentleman who was showing me around why the pool was dirty and he laughed and said that someone would be coming along in the morning. Upon further inspection it seemed OK on sight but once he had left we had a thorough look and found that most of the light bulbs in the downstairs quarters did not work. There were 6 of us staying and we were delighted because it meant we could all have our own rooms but the owners had decided that we should be kept in the downstairs quarters and share a room with each other which is not what we wanted. There was no adequate bedding and the toilet seat was broken on the upstairs floor, also there were no blinds in my bedroom giving everyone a full view of my room. The coffee machine was broken, the windows were absolutely filthy and we were appalled. We spoke to Booking.Com who informed the owner who claimed to have sent someone to sort the problems but he came on the second day in the afternoon after waiting in all morning for him and when we returned all that had been done was the patio area but they cleaned it and took away the BBQ facilities which meant we could not have a BBQ around the filthy pool. They again visited yesterday - an unconfirmed visit which resulted in them fitting the missing light bulbs but only replaced 5 of them not the 15 that were missing. Booking.Com offered us 25 Euros for the problem and implied that we should not have booked it because it only has 6.3 rating on their website and usually would not encourage people to book for less than a 7 rating which begs the question, why is it still on their website. They wanted to charge us 250 euros for the cleaning when we left but we would not be paying that. Also they wanted 250 euros to heat the pool and we are glad we did not pay it because we would not have been able to go in the pool anyway!
The owners and Booking.com have made out that we are making a big fuss over a few minor issues but we have not (photos included).
Avoid Avoid Avoid this villa do not waste your £1882 Euros it is not worth it!
the pool heater did not work and was broken, we were not informed of this before out stay, the washing machine was broken and despite us asking it was not fixed until the last day of our stay, the barbeque was broken and unusable, the drains to the ground floor were blocked and stunk, the plaster was falling off the walls in the ground floor shower room, the villa was generally dirty and not very well maintained.
First time booking a villa and couldn't of asked for better,super Mario let us in at villa at midnight nice old retired Spanish guy,we had use of all 3 floors main kitchen was huge and modern had all kitchen facilities needed to cook any meal even a Sunday roast, bbq area was great too,pool is bigger than what it looks in the photos,if your english take your kodi box or iptv box as only has sky news on tv, so we could watch sports and movies when needed,we hired a car so travelled the whole island,nearest beach is about 25-30 Min walk down hill and taxi back is about 5 euros from playa fanabe beach,busy beach with water sports and mcdonalds ect ,exchange rate over there is €1.10 And a tip if you hire a car use easy jet website picked it up from europcar cost us 78 Euro for 8 days And you don't have to fly with them to get the 20 percent discount, best beach we visited was la tejita near airport didn't realise it was a naturest beach until we got there and people walking past naked but was great views lol,was peacful and and sea was the best out of everyone we went to in our two weeks,drove to volcano day and night roads are spot on to drive there and not like the french mountains,if you like waterparks use siam park over aquapark slides are ten times better been twice this year voted best in the world, Only down side to villa is the sliding door needs new lock replacing as was faulty from us getting there so unable to lock door each day when we went out but had enjoyable holiday with wife and two teenage girls, thanks for our stay Sven much appreciated
Visited in April Easter weekend in a group of 20. 5 families with two children each. Owner Sven was very prompt all through the booking process and delivered all he promised. We needed additional beds and cots. To my surprise he actually bought new beds and cots to look after us.
Swimming pool was neat and clean. Numerous towels and linen provided. All electronics in working state like washer, dishwasher, coffee machine, hair dryer etc. house was tidy and arranged to provide enough social space to large parties such as us. We were cordially escorted to property and explained at arrival. Had a fabulous stay for 6 days with nothing really missing.
The only thing to note is it's up on a hill and bit away from taxi stand so keep the calling number handy. Shop is available if you go down the hill which 12-15 minutes walk but prefer taking a cab back if you have hands full of bags.
Very close to beach - el duque about 5€ taxi. We pre booked coach for taking us to Loro parque and teidi volcano. Both were 1 hour trip one side by bus. Book your tickets in advance as they stop taking people after midday as they run super busy apr- sep.
Hope you enjoy the trip as much as we did. Would do again if given a chance!!