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“A very mixed review…...”

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Melia Jardines del Teide
Ranked #20 of 57 Hotels in Costa Adeje
Certificate of Excellence
Chester
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“A very mixed review…...”
Reviewed 7 May 2014

We stayed at this hotel over Easter. We are a young family with two children (6 and 4). Whilst we had an enjoyable holiday, we would not return to this hotel and I couldn't wholeheartedly recommend it.

We have stayed in a number of good quality, similarly priced all inclusive hotels (four and five star) in Majorca and throughout the Greek islands and I have to say that this hotel compares particularly unfavourably.

I don't wish to be unduly pessimistic as there are some very good points about this accommodation.

The setting is fabulous and the views are stunning. The hotel was very clean generally very well kept.

The large, main swimming pool was very attractively laid out, surrounded by an abundant supply of very comfortable sun loungers. Whilst there is small splash pool beside the main pool, I do feel it necessary to point out that the main pool is very DEEP, in that it is 1.6m at the shallowest point so is not brilliant for children to play in or for inexperienced swimmers. There is another, shallower pool at Reception level, but this is a rather unattractive setting, more akin to what I would imagine a 2 star budget hotel pool to look like!

We stayed in a Junior Suite. Whilst the room was clean and very spacious and we had a large private terrace with amazing views, the room was tired and needed some updating and some money spending. To call the decor basic is something on an understatement!

The entertainment team worked really very hard under the direction of Domvinik, who was extremely cheerful. Our girls really enjoyed taking part in some of the day time activities and his staff were all very friendly. The foam party was a huge success!! NIght time entertainment was also pretty good with mini disco, balloons and face painting for the children followed by a show each night.

For us, the worst aspect of this hotel and an area in which it really does need to improve is the hospitality, food and drink. There is a real lack of direction in the main restaurant in that unusually there is no apparent head waiter or any one in charge. Unfortunately, we found some of the waiting staff in the main restaurant very rude and abrupt and not at all welcoming, not just to us but to others around us. I do feel that some training and supervision is urgently required in this regard. The food was ok but we have had better on most other holidays. The self service pool side snack bar is well located but rather limited in what it offers.

The alcoholic drinks at this hotel were the worst we have encountered at any all inclusive hotel. We are not big drinkers but do enjoy a drink on holiday. The cocktails here are awful, in fact undrinkable and the wines with the all inc package are poor.

I really don't want to be unduly harsh about this hotel as we did have a good week, but for us there was a negative to every positive aspect of our stay which regrettably does mean I would struggle to recommend this hotel to a friend.

The resort of Playa del Duque was lovely with a great beach and the hotel is well located for shops and restaurants.

In short, we had a good holiday here but, on the basis of what we have encountered at other hotels, we would not return to this one due to the overall lack of quality. This hotel is more average than very good, hence I have given it three stars.

Room Tip: Go for a Junior Suite, great private terrace with sun loungers.
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  • Stayed April 2014, travelled with family
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    • Service
Helpful?
4 Thank AndrewChester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Bridgwater, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 May 2014

This is a very well run clean & tidy hotel, the staff are extremely helpful & friendly & nothing is to much trouble. The bedrooms are comfortable with excellent daily cleaning service, towel changing should you request it. The food is fabulous with a lot of choice, you can watch the fish/meat of the day being cooked four YOU. The waiters/waitresses are excellent and we cannot praise them enough.
We had a problem with the plumbing in our bathroom which could not be resolved so we were moved to another room.
The pools are absolutely wonderful clean & safe and the hotel provide towels that you can change everyday if you wish you get these from the lifeguard on duty from 10am in the morning. There are two terrace areas for adults only which offers a slightly quieter area away from children. The bar is excellent as well by the way and there are two hotel shops. The one nearest the reception is very reasonable and has clothes, jewelry & nicknaks. The lady who runs it is very helpful and her stock changes daily so always worth a second look.
My only negative comment about this hotel is its designed more for families not couples or single groups. There were a LOT of screaming kids making the environment noisy around the pool and in the restaurant. It spoiled our enjoyment & relaxation. All in all though a supper location and a 15 minuet drive from the airport..

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank faymondo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloucester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 May 2014

I don't normally write negative reviews as some people seem to find fault as a hobby but I have some useful advice if you are thinking of staying here.

If you have young children or a large family then this is a good holiday for you. There is loads for the kids to do and a huge choice on the menu - most of it very good.

However, if you are a couple looking for a relaxing, romantic getaway think again.

The restaurant is like a massive canteen and struggled to cope with the crowds when we went in April. I can't imagine what it would be like in high season. For some reason, buffet style dining seems to bring out the worst in people. They push and shove and cut queues, leave tables in a tip and let their kids run around screaming putting fingers in the food.

The waiting staff are lovely and work tirelessly to turn tables around so there is room for everyone but all of these factors make eating here a stressful experience.

Maybe I am just not cut out for all inclusive holidays but I have another major problem with this hotel. The accommodation is definitely not 4*.

Our room was sparsely furnished and the beds were rickety cot beds topped with an extra mattress. There was chewing gum stuck behind furniture and a leaky ceiling in the bathroom with vestigial fittings left sticking out of walls and grotty grout.

The plaster by the bathroom was pealing away due to damp and there were holes in the sheets and ciggie burns in the curtains.

The only entrance to our room was through the sliding glass door on the terrace. There were no other doors or windows so you could not even leave the window open at night for a cool breeze as people were constantly walking past on the not-so-private terrace. This not only made the room feel very claustrophobic but meant you had to rely on the ancient air conditioning system which made about as much difference as an Eskimo's fart. The chambermaids were also very friendly but the reception staff were downright rude.

Good points - Good menu, plenty for kids, mostly helpful staff, great for families on a budget.

Bad points - Unpleasant atmosphere in restaurant, terrible rooms and unhelpful reception staff.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JaxMC83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 May 2014

Wonderful hotel. Staff really went out of their way to make sure we had a great holiday. Food was great, rooms had lots of space, pool and amenities were fab. A lovely hotel for kids too. Would go back without any hesitation.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank feefee1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palma de Mallorca, Spain
Level Contributor
52 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 2 May 2014

I have been at the Meliá Jardines del Teide in April 2014 for four days. I got a corner room in the fifth floor, quite close to reception. The views from the room's terrace are awesome. I found both the room and bathroom spotlessly clean. You will find a comprehensive set of amenities in the bathroom, besides hairdryer and an adjustable make-up mirror. The room floor is tiled which makes it easier to clean for the maids and feels definitely more hygienic than a carpeted floor.
The food was surprisingly good considering it is an all-inclusive resort. The food variety and quality were remarkable, wether for breakfast, lunch or dinner.
As mentioned in many other reviews, I agree about the very friendly and helpful hotel staff. Most of them went out of their way to make you feel welcomed.

Room Tip: Ask for a room in the main building if walking or climbing steps is an issue. Since the hotel is bui...
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  • Stayed April 2014, travelled on business
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Helpful?
1 Thank GFR2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boulogne-billancourt, France
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 May 2014

The Melia Jardines del Teide is a great 4-star hotel located on the heights of Costa Adeje, all-inclusive, the juinio suite rooms with ocean view are probably the best rooms, suitable for up to 2 kids.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank Califusa_France
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Finland
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 27 April 2014

This was my first time in Tenerife. We could not have been happier with our stay. We were a group of 16. Everything was near by, good food, service was ok as well. I would have liked weather to be hotter but I guess you can never have everything! I highly recommend!

  • Stayed April 2014, travelled with family
    • Value
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    • Service
Helpful?
3 Thank NiinaE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Melia Jardines del Teide

Property: Melia Jardines del Teide
Address: Avd. Agando, s/n | Urbanizacion Mirador del Duque, 38670 Costa Adeje, Adeje, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Costa Adeje
#9 Top resorts Hotel in Costa Adeje
#15 On the Beach Hotel in Costa Adeje
#18 Luxury Hotel in Costa Adeje
#25 Romantic Hotel in Costa Adeje
#27 Family Hotel in Costa Adeje
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Melia Jardines del Teide 4*
Number of rooms: 299
Official Description (provided by the hotel):
This property is 9 minutes walk from the beach. Melia Jardines del Teide is built around a huge pool complex and 12,000m² of tropical gardens. It has wonderful views of the coast and mountains, including Mount Teide. Rooms at the hotel are bright and spacious. They all have air conditioning and satellite TV. Each room has a balcony or terrace, with views of the pool, sea or mountains. Free WiFi is available throughout. The Level services are available in some rooms, including a private lounge with free coffee and tea, private check-in area and daily cocktail hour, as well as private pool and rooms with Nespresso machine, pillow menu and designer toiletries. The Meliá Jardines del Teide offers 2 swimming pools, one being exclusive for The Level guests. There is also a children's pool. The hotel has a kids' club, as well as a full family entertainment programme. Dining options includes a buffet restaurant, an a la carte restaurant, the lobby bar and a restaurant serving snacks. The hotel is set just 9 minutes' walk from Playa del Duque beach, in southern Tenerife. Costa Adeje Golf Club is 1.5 km away. There is also a free shuttle service to a nearby shopping centre. There are also several shops on site. ... more   less 
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Also Known As:
Melia Jardines Del Teide Hotel Costa Adeje
Melia Costa Adeje
Melia Hotel Costa Adeje
Melia Jardines Del Teide Costa Adeje, Tenerife

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