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“2nd visit to Costa Adeje Palace”

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H10 Costa Adeje Palace
Ranked #30 of 59 Hotels in Costa Adeje
Certificate of Excellence
Leeds
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“2nd visit to Costa Adeje Palace”
Reviewed 30 May 2012

This was our second visit to the hotel as we had previously had a really good holiday 5 years previously.

Staff, rooms, hotel in general very good. However, there was not as much variety with evening meals and for last 2 days we ate out as we couldn't face the restaurant again - plenty of chips if that is what you want to eat all the time. Breakfasts are really good though with plenty of choice so if came back again would probably return bed and breakfast rather than half board.

The hotel does now seem to cater more for families rather than couples though. On the 2nd to last day we got the family from hell in the rooms near to us (big family group). They were extremely noisy and had no consideration for other people at all = doors slamming, shouting, part of the group returning very noisily to their rooms at 2am, 3am and 4am . Not ideal if you are wanting a peaceful holiday. Perhaps the hotel could put all family groups on one side of the hotel and couples on another.

Room Tip: Ask for a room on the Sheraton side, as this is away from the service area. which can be very noisy...
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KMC_Leeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tenrife60, Guest Relations Manager at H10 Costa Adeje Palace, responded to this review, 4 June 2012
Dear Guest,

I would firstly like to thank you cordially for taking the time and effort to give your feedback on Tripadvisor, concerning your stay here at the H10 Costa Adeje Palace.
We are willing to learn of your experiences .
Please rest assured that being a H10 Hotel, it is always our aim and ambition to provide our guests with the highest standard in quality and service, not only to meet, but to exceed their expectations.
We genuinely hope to have the pleasure of being able to welcome you back to the H10 Costa Adeje Palace in the near future.
The Management
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glasgow
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 24 May 2012

Just back from a week of pure bliss! This was my first but certainly not my last visit to the H10 costa adeje palace. The reception staff were very welcoming on our arrival and throughout our stay. All staff from cleaning, bar, dining room were welcoming and friendly. I had upgraded to Privilege and it is worth every penny. Fantastic room with stunning view of the pool and sea, choice of pillows, nespresso coffee machine in your room with fresh coffee every day, turndown service and chocolates every night :) The privilege room was great with free internet and drinks in your own private little hub. The only downside was that yes there was a small seperate area for privliege guests at the pool but there seemed to be more non privilege guest in it than privilege guests. Overall fantastic hotel and would recommend.

Room Tip: upgrade to privilege
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Stayed May 2012, travelled with family
Helpful?
2 Thank missorange11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tenrife60, Public Relations Manager at H10 Costa Adeje Palace, responded to this review, 4 June 2012
Dear guest,

Thank you for your kind comments in Tripadvisor. Indeed, thank you to choose the H10 Costa Adeje Palace to enjoy your holiday , we are very proud to know that we could meet your expectations with our Privilege Service, we are shore that you had enjoy our special privilege lounge and our Restaurant a la carte La Tosca for the evening meal .
Your satisfaction represents the best reward for our daily efforts and therefore, I will pass your kind words to all the team of H10 Costa Adeje Palace.
The Management
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Kilmarnock, Scotland, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 May 2012

We are just back from our holiday at costa adeje Palace and I couldn't fault it. The room was amazing (5th floor) we had a side sea view. The hotel location was brilliant for us, the food was great, the all inclusive options were vast and there was table service at the bars which I hadn't experianced before. It was a brillaint week in the sun at a great hotel and if you didn't want to leave the hotel there really wasn't any reason to.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tracey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tenrife60, Public Relations Manager at H10 Costa Adeje Palace, responded to this review, 3 June 2012
Dear Mrs Tracey,

Thank you for your feedback after your stay at our hotel. Indeed, thank you to choose the H10 Costa Adeje Palace to enjoy your holiday and we are very proud to know that we could meet your expectations, like this is being our main objective
We hope to welcome you again in our Hotel on your next holiday
The Management
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Scotland
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 May 2012

Having recently returned from this hotel I will try and give and honest view of our experience.

The Hotel itself is lovely looking hotel and the room we stayed in had recently been refurbished and was a beautiful room. The pool area was also very well laid out and the hotel reinforced the no reservations on sun beds which was a refreshing change. All the hotel staff were extremely helpful and friendly and were a credit to the hotel.

Two negatives for us were - The location, the beach that was next to the hotel was terrible, although a nice beach was only a ten minute walk away, however the hotel itself was just too far from the main resort. The other downside was the main restaurant, it felt like a works canteen and the standard of food although plentiful and varied was not to a particularly good standard when compared to other four star hotels that we have stayed in and offered the same type of buffet style dining.

Overall we had a great holiday, but would not return for the reasons above.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rugby2Scotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tenrife60, Public Relations Manager at H10 Costa Adeje Palace, responded to this review, 3 June 2012
Dear guest,

We feel sorry that we could not reach your expectation during your stay with us.

Our mission is for you to enjoy your holiday in a pleasant and relaxed atmosphere.

We are sorry that we could not be successful in your case.

We will take a note of your comments . As this is the only way to improve the quality and service of your stay and change any mistakes that have been made.

The Management
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Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 May 2012

We are currently staying at the Costa Adeje Palace hotel (room 019).
The weather has been fantastic and Tenerife has provided us with 3
days of good sight seeing - we have travelled the entire island!

Overall the hotel has been okay with massive choice at breakfast, lovely pool areas, proximity to the sea and reasonably priced bar items.

However, upon arrival at the hotel we requested an upgrade to a seaview room, were given several very expensive choices and the opportunity to look at these rooms. None of the key cards worked so we had to walk all the way back to reception. At this point we decided to stick with our original choice.

The room has seen better days, being
shabby around the edges. The hotel is currently undergoing refurbishment. One of the rooms we were offered was refurbished and at much higher price than we paid (do not be fooled by the wonderful photos of the rooms on the hotel website)! Our room is ground floor,
above the service yard so on a daily basis we are treated to the sound of hotel staff talking loudly and also the noise of the head of the kitchen's motorbike early in the morning. The walls/ceiling do not absorb sound very well - entertainment via an early hours shouting match from the couple in the room upstairs on Saturday night. Plus the room is north facing so is very dark all day long.

We decided to opt for the use of the safe (a pay for service) so another trek back to reception. We were given a key to use the safe but it didn't actually have a keyhole so back again to reception. A
maintenance man was dispatched to the room, the card hadn't been programmed by reception.

The key cards for the room repeatedly stopped working so at one point we had several, all of which did not work! Yes, back we went to reception!  The reception staff were friendly enough but not as accommodating as we would like especially considering the amount of
time we have had to visit them during our short stay.

A point to note is that you have to pay extra for various services such as wifi, espresso coffee, freshly squeezed orange juice, basically anything you would expect for free from a 4 star hotel. Plus the hotel operates a Privilege club whereby you are entitled to spa access, day beds/loungers by the sea side of the hotel etc etc at a premium.

Overall we were attracted to this and 1 other hotel based on price & location on the island. Given what we have experienced, we may have chosen to stay elsewhere although we hope that the foresight above may help to inform future guests, avoiding disappointment, rather than deter.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Alfiesmum1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tenrife60, Public Relations Manager at H10 Costa Adeje Palace, responded to this review, 3 June 2012
Dear guest,

We feel sorry that we could not reach your expectation during your stay with us.

Our mission is for you to enjoy your holiday in a pleasant and relaxed atmosphere.

We are sorry that we could not be successful in your case.

In our resort we do have a different category of rooms, each one with different supplement;
Standard
Pool, garden or lateral sees view
Family
Superior
Junior suite
And all of them are placed in different side of the Hotel.

Regarding the wifi we remind you that the Hotel does not charge for this service, but you need to have a laptop or phone for it.

We will take a note of your comments. As this is the only way to improve the quality and service of your stay and change any mistakes that have been made.
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrogate, United Kingdom
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 May 2012

We had a lovely holiday at the H10 Costa Adege Palace, from checking in on our first day all the staff were very friendly and helpful.
we had a sea view room which overlooked the sea,swimming pool and the tiny resort of la caleta which is slightly shabby but the
little bars are very good and to sip a drink at the sea edge was bliss. Worth the 10minute walk over black sand/pebbles.
The Hotel is well maintained as is the pool areas and places to have a coffee and a snack or a beer. The bar in the hotel is very
good and there is a singer/pianist on in the evening and if you feel energetic there is also a dance floor.
There is also another bar which is where the hotel has a (concert Room) which has entertainment on in the evenings.
Del Duque beach is only about 5/10 minutes stroll away from the Hotel on the sea edge and is very Smart/Chic we enjoyed
our daily walks to here lovely restuarants/bars, coffee bars right on the sand.Pretty little beach huts in white and blue and
very well maintained and well looked after sunbeds on the beach.
In the Evening after dinner at the Hotel we would sometimes take a stroll to Del Duque which was all lit up and was lovely to sit
and have a drink in one of the bars with sofas and good music playing. We would deffinately recomend this hotel and stay again.

Room Tip: choose a sea view ,we only saw two rooms which started with 400 but they were very roomy and the bat...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kathy187046
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tenrife60, Public Relations Manager at H10 Costa Adeje Palace, responded to this review, 3 June 2012
Dear Mrs. Kathy,

First of all I would like to thank you for taking the time to write about your recent stay with us. I am glad to hear that you have had a pleasant and enjoyable stay and am considering revisiting us in the near future.

We are more than delighted with your positive words about our H10 Costa Adeje Palace.
Your positive comments about our staff’s friendliness have been passed on as many members of our team feel true pride from reading such words.

It is a great source of joy and motivation for us when our guests have had such an enjoyable stay at our Hotel, especially when deciding to return for more future visits.

Thank you once more for your wonderful report about your stay,
The Management
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Carlisle, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
Reviewed 6 May 2012

This was our first visit to this hotel and will certaily go back. All the staff were professional and friendly and very helpful with any queries.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elsie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tenrife60, Public Relations Manager at H10 Costa Adeje Palace, responded to this review, 3 June 2012
Dear guest,

Thank you for the positive comments after your stay at our hotel. Indeed, thank you to choose the H10 Costa Adeje Palace to enjoy your holiday and we are very proud to know that we could meet your expectations, like this is being our main objective. Your comments represent the best reward for our daily efforts and therefore, I will pass your kind words to all the team of H10 Costa Adeje Palace
the Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about H10 Costa Adeje Palace

Property: H10 Costa Adeje Palace
Address: La Caleta, Playa La Enramada, s/n | La Caleta, 38679 Costa Adeje, Adeje, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Costa Adeje
#21 On the Beach Hotel in Costa Adeje
#26 Luxury Hotel in Costa Adeje
#30 Romantic Hotel in Costa Adeje
#33 Family Hotel in Costa Adeje
Price Range (Based on Average Rates): ££
Hotel Class:4 star — H10 Costa Adeje Palace 4*
Number of rooms: 467
Official Description (provided by the hotel):
Located next to the sea on the Costa Adeje and with direct access to La Enramada beach, the H10 Costa Adeje Palace is the ideal location to enjoy Tenerife’s balmy weather and discover this magnificent island. Featuring comfortable rooms with their own terrace, a wide range of dining options that includes the El Jable restaurant with international buffet and show cooking, the a la carte restaurant La Tosca and the Teppanyaki Sakura restaurant, Chill-Out area, the Despacio Spa Centre with a wide range of treatments and its Privilege, Exclusive Rooms and Services.​ ... more   less 
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Also Known As:
h10 Costa Adeje Palace Hotel Costa Adeje
H10 Costa Adeje Palace Tenerife

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