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“great hotel but”
Review of H10 Gran Tinerfe

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H10 Gran Tinerfe
Ranked #12 of 57 Hotels in Costa Adeje
Certificate of Excellence
KINGS LYNN
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“great hotel but”
Reviewed 6 November 2013

just returned from this hotel after one weeks stay and had a great time, first impressions very good the staff were very helpful and the food good the only down side was the room (114) it looked very tired the bathroom was very scruffy also the glass on the balcony had three cracks in it, we paid more for this room because it had a sea view so felt disappointed.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ROBIN D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10GranTinerfe, Leiter Öffentlichkeitsarbeit at H10 Gran Tinerfe, responded to this review, 8 November 2013
Dear Guest,

thank you for taking time to review us on TripAdvisor.
Both, negative and positive reviews help us improve for the future.

We would like to apologise that you did not enjoy your stay completely and have noted your opinion.

We hope to see you again in the future for an relaxing stay in our hotel.

Best wishes,
H10 Gran Tinerfe - Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,632 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,281)
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Billericay, United Kingdom
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 November 2013

Just back from a weeks stay at the H10 Gran Tinerfe and have to say this was one of the nicest hotels we have ever stayed in. We went Half Board through Thomson Couples (as only couples can stay (no children)). Brilliant. Rooms were clean and airey (although the air con was a little noisy) and the choice and quality of food in the restaurant was superb. Staff were very friendly and helpful throughout. Sunsets were to die for :) ! You can't 'reserve' sun beds before 10:00, but to be honest there really was no need to (and the hotel were strict on this), as in general sun beds were available throughout the day, and probably 99% of them were in the sun. The area the hotel is located in is quiet, but with good walks to the bays either side. Considering the time of year, there was exceptional entertainment every night, or if you wanted something a bit quieter, then the Chill-Out area was superb.
If you choose this hotel, then do check the mini bar - for only 10 euros/week they will empty the mini bar and give you the key so you havve your own fridge - which we stocked from the supermarket just across the road with some beer wine and water of our own, much more cheaply.
My wife and I are not ones generally for returning to the same hotel, but have to say we were very very impressed with the H10 Gran Tinerfe and are already thinking of booking for next year.

Room Tip: 3rd floor upwards have good sea views (if you like sea views that is :) )
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dave H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10GranTinerfe, Leiter Öffentlichkeitsarbeit at H10 Gran Tinerfe, responded to this review, 5 November 2013
Dear Guests,

Thank you so much for comment on TripAdvisor, your rate of 5 points and for such a nice review. We really appreciate it.

We are very pleased to hear that you have enjoyed your stay in our hotel and really looking forward to welcome you again.

Yours faithfully,

H10 Gran Tinerfe - Management Team
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Renfrew, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 November 2013

just back from a week at this hotel and it was fantastic.we had a large double room with a VERY LARGE 7ftx7ft bed in it. room was spotless as was rest of hotel, staff were really friendly an helpfull. all in a great hotel.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cammy1373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10GranTinerfe, Leiter Öffentlichkeitsarbeit at H10 Gran Tinerfe, responded to this review, 5 November 2013
Dear Guests,

Thank you for posting your experience on www.tripadvisor.com.

We are delighted you enjoyed your stay here in H10gran Tinerfe and hope you will join us again in the near future.

Best wishes,

H10 Gran Tinerfe Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, Scotland
Level Contributor
50 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 3 November 2013

Spent a week here half board. We paid extra for a sea view and what a view it was! Spent lots of time just sitting quietly on the balcony watching the wonderful sunsets.

The hotel was spotlessly clean and all the staff seemed to be working hard to keep it that way.

The entertainment wasn't great although we did like sitting outside in the evenings listening to the Undercovers resident duo.

The downside was the food. Sometimes I struggled to find anything to eat for the main course at diner and some nights just had soup and a dessert. Tea at breakfast was a bit hit and miss with a hot water urn there some days and not on others.

The surrounding resort was very good - turn left out of the hotel front door - we made the mistake of turning right one day and were pestered by rude and gobby time share sales people forcing scratchcards on you.

We found the Europa Restaurant on day 1 on the beach front and went there regularly for lunch or ice cream and to watch the world go by. Beautiful.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Macrihanish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10GranTinerfe, Leiter Öffentlichkeitsarbeit at H10 Gran Tinerfe, responded to this review, 5 November 2013
Dear Guests,

Thank you for posting on www.tripadvisor.com.

It is comments like this that reassure us that all our staff are working hard to ensure all of our guests enjoy their stay.

We hope you will join us again in the next future.

Best wishes,

H10 Gran Tinerfe Management team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
berkshire
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 2 November 2013

Just returned from 1 week stay at this very good hotel (25th oct - 1 nov). If you go on holiday and LOOK for faults then you will probably find one. We went away LOOKING for a relaxing time in the sunshine, great food, great pools , great location, friendly service, clean surroundings. We found all of these things. Thanks for a great stay.

Room Tip: Upgrade to sea view !
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BerkshireBruno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10GranTinerfe, Leiter Öffentlichkeitsarbeit at H10 Gran Tinerfe, responded to this review, 3 November 2013
Dear Guests,

Thank you for posting your experience on www.tripadvisor.com.

We are delighted you enjoyed your stay here in Tenerife and hope you will join us again in the near future.

Best wishes,

H10 Gran Tinerfe Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 31 October 2013

We have just returned from our second visit to this hotel. As before, we thoroughly enjoyed our stay there. Two weeks of sun, warmth and a special mention of the warmth of our welcome. We were greeted as before with faultless checking in and of course a glass of cava. The reception staff are so kind and helpful. Never impatient, also willing to go that extra mile to help out with any problems.
I was especially grateful to them for an episode which was frightening for me and without their help I would have been in a difficult situation. My husband, who is in his eighties and has problems with his memory, got lost whilst out doing a bit of shopping. He was lost for about 4 hours, and during that time the receptionista was brilliant. As well as working to check guests into the hotel he was phoning the hospital and the police to find out anything he could. To cut a long story short, my husband was found by two gentlemen and the Thompson staff and hotel representative. My husband and I were so grateful for this generous help and everybody in the hotel were very considerate to us both and gave help whenever needed.
The dining arrangements were excellent. Never more than a few minutes wait for a table. And again, the dining room staff were most helpful. They always found us a table where there was minimum walking and going up and down stairs, which we both appreciated, being in our eighties it's not always easy to carry plates of food and remember where our table was. All in all, another lovely holiday.
We will certainly be returning to Gran Tinerfe in the spring.

Room Tip: If you are in a position to spend that extra bit, it's very worth while to ask for a sea-view an...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank deebee342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10GranTinerfe, Leiter Öffentlichkeitsarbeit at H10 Gran Tinerfe, responded to this review, 3 November 2013
Dear Guests

Thank you very much for this fantastic review posted on www.tripadvisor.com!!.

It is comments like this that reassure us that all our staff are working hard to ensure all of our guests enjoy their stay.

We can not wait until we see you again in the spring!!!

Best wishes

H10 Gran Tinerfe Management - Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isle of Man, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 October 2013

We had the most wonderful time, from the moment we set foot in Hotel.
A big thank you to all, at the hotel for making our holiday so wonderful.
The pool area was well laid out. and the pool clean. we were on the second floor over looking the chill out area and sea. there was nothing about this hotel that we could fault.
The food was excellent.
Our room and bathroom was always clean, bed very comfortable.
All the staff were very polite helpful and cheerful.

Room Tip: We had a sea view room 215, we could not fault anything about the hotel
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank HILARY R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10GranTinerfe, Leiter Öffentlichkeitsarbeit at H10 Gran Tinerfe, responded to this review, 3 November 2013
Dear Guests,

Thank you very much for your review posted on www.tripadvisor.com.

We are so glad to read such kind words and to hear that you have nice holidays in our hotel.

We are really hope to see you in the near future again.

Best wishes,

H10 Gran Tinerfe Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about H10 Gran Tinerfe

Property: H10 Gran Tinerfe
Address: Rafael Puig Lluvina, 13, 38660 Costa Adeje, Adeje, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Top resorts Hotel in Costa Adeje
#7 Spa Hotel in Costa Adeje
#8 On the Beach Hotel in Costa Adeje
#9 Business Hotel in Costa Adeje
#11 Luxury Hotel in Costa Adeje
#11 Family Hotel in Costa Adeje
#11 Romantic Hotel in Costa Adeje
Price Range (Based on Average Rates): ££
Hotel Class:4 star — H10 Gran Tinerfe 4*
Number of rooms: 367
Official Description (provided by the hotel):
The H10 Gran Tinerfe hotel is an "only adults", is located in the south of Tenerife on the Costa Adeje, right on the seafront. It has three swimming pools and sports facilities for enjoying your holiday time. Its wide-ranging culinary offering will bring you the best of local and international dishes. Hotel guests receive free admission to the Playa de las Americas Casino, which is located in the same building. ... more   less 
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Also Known As:
h10 Gran Tinerfe Hotel Costa Adeje
h10 Gran Tinerfe Resort
Gran Tinerfe Tenerife
H10 Gran Tinerfe Costa Adeje, Tenerife

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