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“Super Seaside Hotel”
Review of H10 Gran Tinerfe

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H10 Gran Tinerfe
Ranked #11 of 57 Hotels in Costa Adeje
Scunthorpe, United Kingdom
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Super Seaside Hotel”
Reviewed 26 July 2014

Public areas of this hotel are great, room was a little tired, needed a spot of maintenance. Dining area large, food was not fantastic but plenty of it. Air con good.

Reception staff very helpful, quick check in. Entertainment was disappointing. Outside facilities are very good round the pool plenty of space, entertainment staff all very nice. Some nice areas to sit and watch the sun go down. Free Wifi in public areas.

Room Tip: High floor sea views and surrounding views are great.
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Carole F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10GranTinerfe, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this review, 7 August 2014
Dear guest,

First of all, I would like to thank you for taking the time to write your review on TripAdvisor.

We are happy to hear that you enjoyed your stay with us and that you found our public areas to be great and our staff to be helpful.

We hope to see you back at H10 Gran Tinerfe really soon

Yours sincerely

H10 Gran Tinerfe Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Bournemouth, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 July 2014

This was our second stay at this hotel. We returned because it is a beautifully quiet hotel with friendly, helpful staff. There is free wifi in reception, although it wasn't easy connecting to it! There is free wifi in most of the nearby bars. The hotel is clean, stylish and has romantic areas; beds over looking the sea, relaxing water features and a spa. I thinks there will be a jacuzzi on the top of the spa soon too. The rooms are clean and adequately spacious and the god sent air conditioning. The mattress was firm and we had fantastic nights sleep. Our bathroom needed updating but everything worked. The food is average but acceptable and the choice is varied, covering all nationalities.
There is a promenade that runs for miles. Beware of shop staff trying to get you into their shop. My husband had to yank his hand out of one theirs!
Apart from that lovely area with nightlife if you want it or a quiet holiday if you don't.

Room Tip: Ask for sea view room.
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Katie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10GranTinerfe, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this review, 29 July 2014
Dear guest,

First of all, we would like to thank you for taking the time to write your review on TripAdvisor.

We are pleased to hear that you had a relaxing and peaceful stay for the second time with us.

We also want to thank your kind words towards our staff. Be sure that we will make sure to pass them to all the hotel's departments, because comments like yours give us the strength to keep up with the good work.

We look forward to welcoming you to a third relaxing and peaceful holiday.

Yours sincerely

H10 Gran Tinerfe Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 26 July 2014

Pros
+ The privilege package is an excellent deal with numerous benefits. The privilege lounge was the best thing about the hotel, with large televisions inside, computers, a printer, a very capable coffee machine, help yourself branded drinks and very comfortable seating. There is also a breezy outside seating area attached that has a nice mix of sun and shade.
+ The new roof top solarium that was opened near the end of our stay (thank-you for the champagne opening!). This area has a selection of beds, sun beds and a rather comfortable jacuzzi (it was a shame that this was very cold after the first day of use though). The whole area has a fantastic view of the sea, especially from the beds and jacuzzi. A bridge to the privilege lounge would be incredible (or just a fridge with cold drinks up there).
+ Some very friendly, helpful and chatty staff - no request was too much and they were often dealt with immediately.
+ The location is fantastic with a beach directly opposite and the resorts of Playa de las Americas and Costa Adeje either side of the hotel.
+ The a la carte restaurant (El Mirador) was a very relaxing location to enjoy our evening dinner with a good selection of food, wonderful sea views (you are almost on the beach), very large portions of food and fantastic staff! Better still, we could eat there every dinner time as part of the privilege package.
+ A very relaxing outdoor chill out area near reception with beds and sofas that overlook the sea and often accompanied by some excellent live music (I can't think of a better way to watch the sunset!)
+ A decent gym, although some air conditioning would be nice!
+ A popular heated pool near the privilege area (though on our final day this had many pieces of paint following work on it which was a shame)
+ An excellent selection of food and a comfortable outside seating area for the breakfast buffet. We very rarely had to wait for a seat as many people choose to eat inside the restaurant.


Cons
- We had to ask a lot of questions at reception to find out about things such as dinner arrangements, checkout arrangements and privilege benefits. Each person seemed to give a different answer. For example, it took 3 days to get the privilege benefits in our room apparently due to a 'computer issue'. Also, after inquiring about late checkout on many occasions and being told to ask the evening before our departure, we found that there were no rooms available. We were offered a courtesy room for 30 minutes...thanks! On the day of departure we were then surprised to discover that we had to pay for dinner if we wanted any and we were begrudgingly given access to the privilege lounge. Not a great way to end our stay!
- When the hotel was full, for most of our stay there were too few sun beds: most were taken by 10am! Worse still, if you left your sun bed unattended for even a few minutes (e.g. To get a drink in the privilege lounge) people moved your stuff (or in one case lay on our towels)! The hotel have attempted to remedy the situation by adding more sun beds in the new privilege area - will this remedy the situation?
- No lilos, ball games or any fun to be had in the pools. Why not allocate one pool for such activities, there are certainly enough? As a result, the pools are not used to their full potential.
- Very weak air conditioning in the room that does not cool it to a comfortable temperature.
- As mentioned by other reviews here, the male trouser policy to dinner is ludicrous considering the revealing outfits worn by many of the women.
- Variable wifi in our room. The wifi and computer internet also broke in the privilege lounge and was not fixed for many days (funnily enough the paid service seemed to work fine).
- Snacks very repetitive in the privilege lounge (i.e. The same everyday) and it closes too early to be of any use in the evenings. I can understand them wanting to encourage use of their other bars, but most people leave the hotel in the evening, so there is very little atmosphere in most of these places (however, the duo playing live music on the chill out terrace were fantastic and we would have liked this more often).
- The buffet restaurant dinner was very uninspiring, I am glad we didn't have to eat there every evening.
- The buffet is very busy, especially at breakfast and it would be great to have an extra orange juice station to avoid a long queue.

This hotel has a lot going for it and the privilege package is a bargain when booked through Thomson. The pros outweigh the cons and the cons mentioned are easily remedied, but should not be overlooked by the hotel management. I hope these are addressed for our next stay.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alex5693
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10GranTinerfe, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this review, 29 July 2014
Dear guest,

First of all, we would like to thank you for taking the time to write your review on TripAdvisor.

We are very happy to hear that you enjoyed your stay of us and the Privilege Package specially our roof top area and the El Mirador restaurant.

We also want to thank your kind words towards our staff, we will make sure that they get them, because comments like yours give us the strength to keep up with the good work.

Finally, we will make sure to go over your cons and we will do our best to have them addressed for your next stay.

We look forward to having you back at H10 Gran Tinerfe

Yours sincerely

H10 Gran Tinerfe Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 July 2014 via mobile

Me and my bf aged 24 and 33 stayed here from 17-24th June and have to say it was the best holiday ever :) from the cava on arrival to leaving
We requested a high sea floor room and thats what we were given room 814 fantastic views hotel was spotless and rooms cleaned daily
The bed was a struggle to get out in the morning it was so comfy
Plenty sunbeds around the pools and the no towels before 10am is a great idea and the staff stuck by this rule
We loved relaxing in the sunset chill out bar on the big beds watching the sunset with a cocktail in hand bliss
The hotel is in a perfect location about a 5 minute walk along to las Americas we preferred to come out the hotel and walk right lovely cocktail bars overlooking the sea
Only slight let down was the good as i am a fussy eater but this wasn't a problem as lots of nice places to eat nearby which were very reasonably priced
Had read some review about 'bob the builders' doing maintenance work and adding a jacuzzi (which looked fab) which we were concerned by but when we were there this was not an issue as the noise was very minimal
Writing this review is getting me excited for coming back next year :)
Huge thanks to all the staff for making our stay amazing and relaxing see you next year :)

Stayed June 2014
Helpful?
5 Thank Laur1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10GranTinerfe, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this review, 29 July 2014
Dear guest,

First of all, we would like to thank you for taking the time to write your review on TripAdvisor.

We are pleased to hear that you had the best holiday ever with us, and that you specially enjoyed your room and it's views, the hotel's location and our Chill Out Terrace.

Please be sure that we will pass your huge thanks to all our staff.

We are looking forward to welcoming you back next year, in order to make your next holidays at least as good as this ones.

Yours sincerely

H10 Gran Tinerfe management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Renfrew, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 July 2014 via mobile

Just back from this hotel. Staff were very polite, corteous and attentive. Room was nice and clean. However we were given a bungalow which wasn't very private and barely offered the seaview we paid for, so asked to be moved and we were with no fuss. Great "adults only" hotel, really made a difference. Food was nice and had lots of choice. Overall a good holiday and would definitely recommend

Stayed July 2014, travelled as a couple
Helpful?
Thank Nas43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10GranTinerfe, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this review, 29 July 2014
Dear guest,

First of all, we would like to thank you for taking the time to write your review on TripAdvisor, specially being it such a good one.

We are pleased to hear that you had a good holiday with us and that you enjoyed our food and your room.

We also want to thank your kind words towards our staf.

Yours sincerely
H10 Gran Tinerfe Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barnsley, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 July 2014

We arrived early for check in but only had to wait 20 minutes till our room was ready.
We were given room 923 a corner at the front of the hotel facing the sea.
The views were excellent and the room was spacious and well equipped.
The only bad point which was out of the hotels control was the nearby bar at Monkey Beach had organised an all night dance party which went on until 6 am in the morning, the bass from the speakers could be heard through the walls even with the balcony doors closed.

Room Tip: The higher level corner rooms ending in 23 are a little larger and have great sea views. Room 923 w...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10GranTinerfe, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this review, 29 July 2014
Dear guest,

First of all, we would like to thank you for taking the time to write your experience on TripAdvisor, specially being it such a great one!

We are pleased to hear that you enjoyed both your room and the views from it, and we hope that you had a rely pleasant stay,

We hope to welcome you back at H10 Gran Tinerfe very soon

Yours sincerely H10 Gran Tinerfe Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 July 2014

We arrived 1st July and greeted with Cava and then on check in went up to our beautiful room overlooking the sea. It was a very convenient hotel near Americas and bars and restaurants. They were particularly helpful in obtaining a room for our son who flew out last minute.

The entertainment was very basic, but the team were lovely, soft music around the pool would be nice though.

A great holiday and will return !!

Room Tip: Request a high view sea room
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Patsi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10GranTinerfe, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this review, 29 July 2014
Dear guest,

First of all, we would like to thank you for taking the time to write your review on TripAdvisor, specially being it such a good one.

We are happy to hear that you liked your room and the hotel's situation.

We hope that you enjoyed your stay with us and that you visit us at H10 Gran Tinerfe very soon.

Yours sincerely

H10 Gran Tinerfe Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about H10 Gran Tinerfe

Property: H10 Gran Tinerfe
Address: Rafael Puig Lluvina, 13, 38660 Costa Adeje, Adeje, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Costa Adeje
#6 Spa Hotel in Costa Adeje
#7 On the Beach Hotel in Costa Adeje
#9 Business Hotel in Costa Adeje
#10 Luxury Hotel in Costa Adeje
#11 Romantic Hotel in Costa Adeje
#11 Family Hotel in Costa Adeje
Price Range (Based on Average Rates): ££
Hotel Class:4 star — H10 Gran Tinerfe 4*
Number of rooms: 367
Official Description (provided by the hotel):
The H10 Gran Tinerfe hotel is an "only adults", is located in the south of Tenerife on the Costa Adeje, right on the seafront. It has three swimming pools and sports facilities for enjoying your holiday time. Its wide-ranging culinary offering will bring you the best of local and international dishes. Hotel guests receive free admission to the Playa de las Americas Casino, which is located in the same building. ... more   less 
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Also Known As:
h10 Gran Tinerfe Hotel Costa Adeje
h10 Gran Tinerfe Resort
Gran Tinerfe Tenerife
H10 Gran Tinerfe Costa Adeje, Tenerife

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