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“Still one of the best love its location” 4 of 5 bubbles
Review of Iberostar Torviscas Playa

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Iberostar Torviscas Playa
Ranked #29 of 57 Hotels in Costa Adeje
Certificate of Excellence
west midlands
Level Contributor
35 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Still one of the best love its location”
4 of 5 bubbles Reviewed 15 March 2012

Just back from this hotel for the 6th time and still love it there. The staff location pool and food are great. The weather was very good sunbathed everyday cooler at night a cardi may be require ladies for march . Swapped evening meal for lunch as we were HB and went out one night which is a nice change . Rooms are very clean bathrooms need updating but otherwise great hotel with even better location . Champagne for return guests and birthdays nice touch . We will be back , Wigan pier gave us a warm welcome back some great bars and shops near by good prom walk both ways into Americas and fanabe .

  • Stayed March 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank WestMidlandsSandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 16 April 2012
Dear guest,
First of all, thank you for your motivating words “6th time and still love it there”. It is very important for us that our guests feel welcome and comfortable within the whole Iberostar Torviscas Playa area and we are glad to hear that we succeeded. We also would like to thank you for pointing out our staff. We are delighted to hear that you felt welcome so many times in our hotel.

We certainly will keep on working to maintain our high quality service and keep focus on customer satisfaction and fulfillment of our hotel standards.

We are grateful that you value us so highly. Thank you very much for your motivating comment.

Kindest regards,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (724)
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Swansea, United Kingdom
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 9 March 2012

just arrived home from this hotel and i feel i have to write this review.
from the minute we walked through the doors to reception until the taxi came to pick us up to go to the airport, i can honestly say we were treated fantasticly by all the all the staff , from the management to the pool cleaners.
the rooms were more than ample , spotlessly clean, comfy beds, lovely power showers and baths,
the pool area is as good as anywhere,again spotlessly clean with more than enough beds for anyone with the animation providing entertainment all day long.
we were booked from march 2nd for one week all inclusive, we thought it was excellent value , with so much variety in the restaurant , also at the bars. the beers , wines , cocktails and spirits were plentyfull,
the location is second to none with a short walk to all the bars and shops, with a short cut through the back of the hotel on to the beach front.
cant think of anything else to say about the torvisca playa except do not hesitate to book this hotel, as it is fantastic value for money, we cant wait to re book ,
ps we stayed in room 339 and my sister and her husband stayed in 341, both had great views of the sea and also the very picturesque mountainside,

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Nicky S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 16 March 2012
Dear guest,

Thank you very much for writing and sharing such a positive comment about our Iberostar Torviscas Playa. We are delighted that you and your group enjoyed our hotel so much during your stay.

We are delight to read that we did fulfill your expectations about the cost-service ratio. Feedback like yours is very important to us, so we know what we can improve to reach an even higher and more exclusive service for our guest.

We would also like to take this opportunity to thank you for your positive comments regarding our cuisine and our great service both elements are of prime importance to Iberostar.
We assure you that we will continue working to improve your next experience with us.

Muchas gracias

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 6 March 2012

We stayed at the Iberostar Torviscas Playa February 19 to February 25. We are Canadians living in Rome, Italy. We usually try to take a winter vacation in the Carribean but that would be too far. We did want to go somewhere warm for a week. So we decided on Tenerife, Canary Islands. We chose the Iberostar as we had stayed at one in Mallorca in the fall and we felt we got great value for money. We also travelled with our 4 year old daughter. Iberostar have a great kids program and that was important for us. We wanted our daughter to be able to play with other kids and my wife and I also wanted some time to ourselves as well.

The Hotel location:

The location is in a nice area in South Tenerife (Costa Adeje area). It is a busy tourist area. If you are looking for somewhere quiet, then perhaps this area isn't for you. We like this kind of thing as we like to wander through shops and people watch. The hotel staff were very freindly and attentive right from the front desk to restaurant servers and to the mini club staff.

Room:

We were in a basic room with an extra bed put in for our daughter. The room was clean and well equiped. The only issue I guess I could comment on was that it was a little awkward to move around the extra bed to get in and out of the balcony, but really not an big deal.

Restaurant:

We were there on a half board plan. We initially were thinking of all inclusive, but the price was about double. After reading the reviews of others it sounded like it might not be worth it. We were glad we didn't. We ended up going there for lunch and dinner as we had the meal plan. There are many restaurants and bars located all around the hotel and beach area. They are all very reasonable. In fact we really enjoyed the 1 eur for a large beer.

The food quality at the buffet (breakfast and dinner) was decent. They also changed the selection somewhat throughout the week. My daughter especially liked the ice cream station. I guess this is an Iberostar thing as we had that as well in Mallorca. With young kids it is nice to be able to quickly get a meal so the buffet worked for us. Next time we hope to try out different restaurants.

Pool and Beach:

The pool area was great. We didn't really go into the pool as we found the water too cold. We usually sat around the kid pool as my daughter loved to play in that pool. She didn't seem to mind the cold water. There was never an issue finding a lounge chair.

Although we sat at the pool most of the time we did spend some time at the beach. Chairs and umbrellas are not part of the hotel and were at an extra cost (15 eur for the day for two and umbrella). You can also bring your own chair or lie on a towel. The beach was nice and I did manage to get into the ocean, cool but not as cold as the pool.

There are different things for kids along the beach. There is a big jungle gym (5 to 12 eur) including trampolines. There are also play structures and swings at various locations. The walkway is also quite nice along the beach by the hotel.

Lastly, with respect to the beach, there is a bit of climbing (stairs, ramps) to get to and from the beach. I saw this as a complaint by some reviewers, We didn't find this to be a big deal at all.

Mini Club and Entertainment:

The mini club was excellent. The staff that worked there were great with the kids. Our daughter always had a number of kids to play with in the morning and again in the afternoon. On Wednesdays they take the kids for dinner which was nice. It gave my wife and I some time to have a nice quiet dinner.

The entertainment was about what you would expect for hotels. The animation team work all day conducting activities with the guests. Then they work on these different types of shows for the evenings. It's not broadway calibre, but I guess they try there best. We watched a few of them, but mostly were there for the kids disco at the beginning of the evening show.

Summary:

We felt the hotel offered good value for money. We also really enjoyed Tenerife and the Canary Islands. Generally speaking it was quite reasonable there. The staff were very freindly and attentive.

We loved it so much that we booked a return trip two days after we got home. We are headed back to the Iberostar Torviscas over Easter.

Room Tip: We stayed on the west side and had a partial sea view. The was decent. The one issue is that the w...
See more room tips
  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
10 Thank Ottawan2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 14 March 2012
Dear guest:

First of all I would like to thank you for the dedicated time in writing such a wonderful and detailed comment about our Iberostar Torviscas Playa. It is a delight for us to read how much you have enjoyed your stay in our hotel and all our facilities and services.

We are glad to read that your child has enjoyed our Miniclub program. The entertainment team work hard with illusion to make our guest feel welcome. Especially the children

Comments like yours keeps motivating us to keep improving our exclusive and personal service, so our guest can enjoy a wonderful time in our hotel.

We would also like to take this opportunity to thank you for your positive comments regarding our cuisine and the amiability of our staff both elements are of prime importance to Iberostar.

We are sure that future travelers will find your tips helpful

Once again, we would like to thank you for your motivating words.

Yours sincerely

Online Reputation Manager
Iberostar Hotels & Resorts

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coatbridge, United Kingdom
Level Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 4 March 2012

loved the location,great pool,plenty of sun loungers,friendly staff,good choice at breakfast,had a lovely clean room and it was well kept over the week good towel change and beds,the free shower gel is great what a lather and nice smell,shower are brilliant so powerful and warm,a right wake me up in the morn.loved it go again next year.

Room Tip: 520 good all round view,good size of balconey,plenty sun
See more room tips
  • Stayed February 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Terry N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 15 March 2012
Dear guest:

Thank you very much for writing and sharing such a positive comment about your stay in Iberostar Torviscas Playa. We are delighted that you enjoyed our hotel room and service so much.

We are delight to read that we did fulfill your expectations about the cost-service ratio.

We would also like to take this opportunity to thank you for your positive comments regarding our cuisine and the amiability of our staff both elements are of prime importance to Iberostar.

We assure you that we will continue working to improve your next experience with us

Yours sincerely

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level Contributor
67 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
5 of 5 bubbles Reviewed 29 February 2012

Well it was for us anyway. We have spent the last week at this hotel, and try as I might, I can't find anything to whinge about.

Reception: Upon arrival someone somewhere had cocked the dates of our stay. We were supposed to be arriving two days later, even though our confirmations had the right dates. The matter was dealt with swiftly, and efficiently whilst we waited in the bar with a complimentary drink. We had booked a sea view room and when the receptionist had sorted things out we were allocated a Superior Double Sea View room. More of which later. Towels are 10 euros each as a deposit. The safe key was a bit of a mystery as you don't really need one. Have a look at your room safe before paying for it. If you have one like ours, we only had to tap in a code. No key needed. You might save yourself 20 euros!!

Room: It turned out to be a large room with views of the sea from a small balcony on one side, and views of the sea from a large terrace with sunloungers, table and chairs , from the other side. Absolutly perfect. I think you should pay about 15 euros a night extra for this type of room. It was spotless. The bed linen was changed whilst we were there. All the used toilatries were changed daily. Not a lot of drawer space, but lots of hangers in the wardrobe. We could not have wished for better.

Restaurant. We stayed on a half board basis. Could not fault the food. Show cooking of meat and fish each evening. Lots of veg. Pizzas and pasta etc. A great dalad bar with lots of cooked meats.Another good thing about the meat chef, is that you are asked how you want it cooked,e.g. medium, well done etc. They can't do enough for you. The deserts are more or less the same each evening, but I reckon you could stay for 2 weeks and have a different one each night. The breakfasts were the usual fayre. Well cooked and plentiful. The Waiting Staff were very efficient and happy at their work. Each mornig, they would bring coffee or tea AND hot milk to your table. No hanging around waiting for the urn!!!!

Pool area: As we had our own sunbeds on the Terrace we didn't go down to the pool, but it looked as though there were always beds available. Aerobics etc were done by the pool in a shaded area. The area was cleaned every day and looked great.

Entertainment: We watched three "professional" shows and one done by the entertainment team. That was the only bad one. But then, they usually are no matter what hotel you go in. I thought the drinks werre a bit pricey, but again you expect it at hotels.

Position: Close to beach and promenade. A note of caution would be to those people who don't like hills!!! You have to walk back to the hotel up a hill or some steps.Not the easiest of climbs for the less able. Bars and restaurants abound around the hotel. One bar has "The Guitar Man" playing every night. He was excellent.

Conclusion: We normally go to RIU hotels, but if the satandard of this hotel is the general standard of Iberostar then we might be changing our allegiance.

Have a great time!!!

Room Tip: Sea view. But they come at a price!!
See more room tips
  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Mrhilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 23 March 2012
Dear guest,

In first place, Thank you for choose Iberostar Torviscas Playa for so a important moment like holidays. We are delighted that you enjoyed our hotel so much during your stay.

Make our guest feel welcome, give them an excellent service, improve each day an outstanding cuisine and make our guest delight with our hotel facilities are of prime importance to Iberostar.

Your feedback motivates us to continue working with illusion and enthusiasm improving better services and facilities. We will continue working to improve your next experience with us

Online Reputation Manager

Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 29 February 2012

Really enjoyed our weeks holiday here, I was travelling with my 13 year old daughter and stayed in Feb 2012. The hotel is very clean, great choice of food and very friendly staff. The rooms are a little tired but not really a problem as did not spend much time in them. There are 2 pools, one is heated, could be a little warmer or perhaps I am a wimp! We were all inclusive and was pleased to say that Smirnoff vodka was included! Good entertainment team and would happily stay here again.

  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank lisah2302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 2 March 2012
Dear guest,

First of all we would like to thank you for your time in writing such a kind comment about our Iberostar Torviscas Playa. It is a delight to read how much you enjoyed your stay with us.

Feedback like yours is very important to us, so we know what we can improve to reach an even higher and more exclusive service for our guest. We will take your comments in consideration and we will do our utmost to improve these points.

We are glad to know that you and your family had so a nice time with our entertainment team. They work very hard and with illusion to make our guest feel welcome. Especially the children and teens.

We would also like to take this opportunity to thank you for your positive comments regarding our cuisine and the amiability of our staff both elements are of prime importance to Iberostar.

Yours sincerely

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lincoln
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 27 February 2012

I stayed at the hotel almost to the same week as last year, and i have found the same very high standards, last year we payed to upgrade but this year didnt bother and we were very happy with our room on the 3rd floor at the back also we received a bottle of champers for our 2nd visit to the hotel, very clean in all areas and food of good quality although i found it wasnt very hot if it had been stood for a while. The location is excellent with plenty of bars and shops around we like St Eugenes where they put on 4 live acts every night and the compare mike Charlton is the best on the island. The only complaints i have are the weather wasnt great it was very cloudy at times but worse of all Do Not Fly Jet 2.Com twice we have flown with them and both times long delays this time 8hrs stuck at tenerife airport which was a nightmare, why we couldnt stay at the resort i will never know, they told us at the airport there would be at least a 6 hrs delay Shocking.

Room Tip: Wait and see what you are offered before making judgement
See more room tips
  • Stayed February 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank poucherlincoln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 29 February 2012
Dear guest,

First of all we would like to thank you for your time in writing such a kind comment about our Iberostar Torviscas Playa and above all for your loyalty to us. It is a delight to read how much you enjoyed yet another stay with us.

We wish that in your next stay you have a better journey.

Your words resume very well our service: “As good as the first time“.

We would like to thank you for your motivating words.

Yours sincerely

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Torviscas Playa

Property: Iberostar Torviscas Playa
Address: Ernesto Sarti 5, 38679 Costa Adeje, Adeje, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#20 On the Beach Hotel in Costa Adeje
#24 Family Hotel in Costa Adeje
#25 Luxury Hotel in Costa Adeje
#28 Romantic Hotel in Costa Adeje
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Iberostar Torviscas Playa 4*
Number of rooms: 470
Official Description (provided by the hotel):
The IBEROSTAR Torviscas Playa hotel is a 4-star All-Inclusive hotel in Costa Adeje, Tenerife situated next to the beach. It’s located on the Costa Adeje, in a beautiful area full with nature. Its spacious rooms designed to meet all the guests' needs; entertainment and leisure programmes, and activities specially designed for the very youngest make this hotel the ideal choice for a family holiday in Costa Adeje. Family sized rooms. The hotel’s range of rooms is quite varied. The construction and design of the rooms is based on the guests’ distinct needs. Those travelling with family can stay in spacious quadruple rooms; couples can stay in double rooms and there is also a room for guests with limited mobility. Children, very well cared for. The hotel offers an interesting array of options for children and teenagers at its Mini Club (4- to 7-year-olds), Maxi Club (8 to 12) and Teenie Club (13 to 17). Run by an efficient team of entertainment pros, they plan lots of activities to keep your little ones busy all day long. Fun for the whole family in our hotels, always. A la carte activities. Since leisure and entertainment are very important when choosing a holiday destination, the IBEROSTAR Torviscas Playa hotel strives to offer a superior programme for its guests: a centre with treatments and beauty care, a large variety of sports both inside and outside the hotel, cultural theme nights, various live music performances and shows for day and night time entertainment. Free premium Wi-Fi: Connect to the Internet with Iberostar. The hotel offers exclusive free premium Wi-Fi in all its facilities. A fine connection – 3.5Mb in up to three devices – to use during your stay. ... more   less 
Reservation Options:
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Also Known As:
Iberostar Torviscas Playa Hotel Costa Adeje
Iberostar Hotel Torviscas Playa
Iberostar Hotel Adeje
Torviscas Playa Tenerife
Iberostar Torviscas Playa Costa Adeje, Tenerife

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