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“Great location, Lovely Staff, Superb Cleaning Staff.”

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Iberostar Torviscas Playa
Ranked #28 of 57 Hotels in Costa Adeje
Certificate of Excellence
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great location, Lovely Staff, Superb Cleaning Staff.”
4 of 5 bubbles Reviewed 5 December 2012

Have just returned from our first stay in this particular Hotel on Tenerife. After reading too many trip advisor reviews, very nervous as to whether it would come up to the mark. Hotel that accommodates a huge number of visitors, so can only expect a lot of wear & tear. Food Good, always something some where for everyone. Our only grumble, was our room 227, did ask for a quiet room, which it was, until the delivery lorries started arriving at 5.00am. By night it was quite noisey from the bars up the road, unfortunately the accousitics between tall rise buildings carried the music, so it was better to probably lie in bed and listen to it, and not to get too agitated. At least you can always sleep tomorrow around the Pool area or beach, you don't have to go to work tomorrow, so just relax!

Room Tip: Any Floor above 2, We were on the South side but still noisey
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lyn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (736)
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Bradford, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 4 December 2012

Just returned from our fifth visit to the Torviscas Playa , yes we know we are boring , We take several holidays abroad throughout the year but always end up here in november , Everything is just so good , location / food / staff / cleanliness / everything is just right !

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank IAN A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 December 2012

Just got back form a 2 week holiday at the Torviscas Playa and i cant recommend it highly enough.
It was clean and tidy , the food was very good and a very wide choice from both the hot and cold selections.
The staff were second to none and i could not fault anything about this Hotel or the staff.
I have read that some people saying that the rooms were shabby , well ours was very good , clean and tidy and comfy bed to sleep in.
Big thanks to all at the hotel staff you made our stay a superb stay and thank you for a great Holiday.
Special thanks to the Aderline , sorry for the spelling , Erica and Omar you were the best.
Thanks again for a great 2 weeks

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 3 December 2012
Dear David,

We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort that you gave yourself to share the experience of your recent holiday with us and Tripadvisor readers.

On the other hand we would like to thank you for your kind words towards our housekeeping services, in Iberostar Torviscas Playa we always strive to meet and even surpass all expectations related to hygiene and cleanliness, it is very satisfactory to see that in this area we have been successful and this motivates us to perform even better.

Further on we feel proud and glad that you have enjoyed all of our prime pillars to offer splendid holidays to our guests. In Iberostar Torviscas Playa we find it important that the clients can delight their palates with local and international culinary highlights, that they feel comfortable in their room and over all that they feel well attended by our staff. Client orientation and satisfaction through a personalized and individual service is for us the clue to surpass guest expectation and it is wonderful to read how much this contributed to your wellbeing whilst staying among us. We will certainly congratulate our employees for making your stay so enjoyable!

We would be absolutely delighted to accommodate you on your next visit to Tenerife.

Sunny regards,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
135 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed 29 November 2012

We ended up staying here when we arrived in Tenerife and were bumped from our original accommodation.
The hotel itself is looking a bit shabby and could do with a refit. However, the pool and grounds are immaculate and well appointed.
The staff from reception to restaurant to maids were all lovely, friendly and smiley.
Back gate leads straight to the beach.

Room Tip: Road side can have a bit of traffic noise but didnt bother us. Other side faces another hotel and i...
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  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank susi-of-london
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 4 December 2012
Dear Susi,

We would like to thank you very much for your encouraging comments on our hotel and staff. It is always great to receive positive feedback on numerous aspects of the hotel services and installations.

It is a pleasure to inform you that as we speak a project is set up to study the possibilities of renewing some of the areas of our Iberostar Torviscas Playa. However, we are glad that you highlighted the fact that despite being constructed a few years ago, we go out of our way to keep our installations and facilities immaculate and as well maintained as we can.

On the other hand, we would like to thank you for your kind words towards our staff. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that from reception to restaurant to maids all were lovely, friendly and smiley.

Further, we are delighted to read that you really enjoyed the beach close by and the unique location to enjoy the delights of Tenerife.

In name of all of the staff we thank you again for your visit, we were all delighted to have you among us, and we would be honored if in the not too distant future we have the pleasure to welcome you back in our Iberostar Torviscas Playa.

All the best,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SHEFFIELD
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 28 November 2012

Just got back after 10 days stay - fantastic hotel and would go back.
Went to this hotel on recommendation and one tip would be if you're going to stay around the pool all day then the all inclusive is worth it, otherwise you will be spending 15-20 euros a day on just daytime drinks. Three of us traveled all inclusive and it was worth it, we even went outside for drinks and a meal.
On arrival we were greeted by very welcoming reception staff and a cool fruit drink - quickly checked in and to the rooms.
All the hotel staff are excellent, friendly and attentive - it is really true what people post on here, it is truely the staff that make this hotel.
The animation team are truly fab - they work extremely hard and very long hours - always with a smile on their face.
Grounds lovely, yes sunbeds were reserved with towels even at this time of the year, but not a problem.
We went all inclusive because we like the staying around the pool - would have spent 20 euros plus a day on just day time drinks if we hadn't so for us 3 it was worth it. We still went out to some bars and had a meal out.
The beds are a little hard unless you pay for 6th floor rooms which I peeked at and had lovely soft beds! This only 1 small gripe and easily sorted.
Yes some of the hotel is looking a little dated - but our room was comfortable and clean. We only used it to sleep in and get ready - not to live in!
Perfect location and a good mix of nationalities.

Room Tip: go all inclusive! rooms on the back away from the road are quieter. Don't be afraid to ask the...
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  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amandaSheffield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 4 December 2012
Dear Amanda,

First of all, Thank very much for sharing this nice comment about your stay in Iberostar Torviscas Playa. The heads of departments have been informed about your wonderful feedback so they can share your comments with our team. Your positive and encouraging words motivated us to keep on working with joy and enthusiasm.

It is a big pleasure to may announce here that thanks to comments like yours at the Iberostar Torviscas Playa a makeover is been scheduled for 2013. We will reform some of the rooms and terraces. We hope that you will have the opportunity to come and enjoy these improvements.

Regarding the service orientation and professionalism of our staff, which is the prime pillar of our company, we are delighted to hear that you could fully enjoy their efforts. We will certainly congratulate our teams, especially our animators. Your heartening comments are a source of satisfaction and support for all employees to continue supplying the same high quality service.

Further, we thank you for underlining how satisfied you are with our all-inclusive service which is designed to largely cover the needs of our guests.

it is also very pleasing to read that your all over experience, was a good one, as our main strive is to offer fantastic accommodation and enjoyable holidays, it fills us with proud when you write that Iberostar Torviscas Playa is a very clean and comfortable hotel with a perfect location, and that you would be enchanted to visit us again.

We thank you once more for taking the time and effort to write your opinion on your recent stay in Tripadvisor. We are delighted to read that you felt welcome in our Iberostar Torviscas Playa. It is very pleasant to see that with you we have made our goal to offer a really good and relaxing holiday.

Sunny regards,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staffordshire
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 28 November 2012

My husband and myself have just returned from a weeks stay at this great hotel. We stayed there about 10 years ago and were impressed so thought we'd try it again, and we are glad we did! Although as stated in previous reviews the bedrooms are a little dated they are perfectly adequate and our bedroom was extremely clean with towels changed every day and sheets every other day. The staff are the main asset of this hotel with every member that we encountered being extremely polite and friendly. The food we thought was the best choice we have had in Tenerife and we have stayed at various hotels in the area. We also liked being able to choose our own table without having to wait to be shown to a table which always means standing about waiting to go into the dining room. The pool area is kept very cliean and tidy with enough sunbeds to cater for everyone, we never struggled to find a sunbed no matter what time we went down to the pool area. We booked a seaview room and although I would class the room we had (449) as a side seaview it was perfectly acceptable with a nice balcony, although there was no sun on that side of the hotel, but it was mid November! Temperature was between 23 and 26 so we classed ourselves as being very lucky!
Once again a lovely hotel with great staff and we will definitely return as soon as possible.

Room Tip: Room 449 side sea view perfectly adequate and very quiet
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WalkersStaffordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 4 December 2012
Dear guests,

Thank you for describing with so much details our complete services and facilities. We are delighted to read that you felt welcome in our Iberostar Torviscas Playa, as it is very pleasant to see that with you we have made our goal to offer a really good and relaxing holiday.

Further, we are very satisfied that you are so enthusiastic about all of our prime pillars to offer a splendid stay to our guests. Service orientation and helpfulness of our staff, cleanliness of the in- and outside installations, gastronomical delights and comfortable installations are the most important elements of our company. Reading that you find them all marvelous, fills us with joy and proud. We thank you for highlighting these aspects of your holiday; it motivates and stimulates us to keep meeting our outstanding quality standards.

Last but not least, we want to thank you once more for sharing your opinion and letting us know that you enjoyed your week holiday with us and we would be absolutely delighted to accommodate you again on your next visit to Tenerife.

Sunny regards,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milford Haven, Wales, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 27 November 2012

my brother stayed at this hotel in june of this year after my recommendation. we have been there twice and will return again. they have already booked for 2013 , but had big problem on their return journey which is partly to do with the hotel. their holiday was a package booked with Thomas Cook , however when they returned to their room late one night a ticket had been pushed through their door on h eaded notepaper stating their pick up time for their return journey. They assumed the flight time had changed and continued with their holiday. The coach collected them and took them to the airport , but, their flight had not been delayed and had indeed gone!! They had sheer panic and didnt know what to do , but found a Thomas Cook rep who managed to get them on another flight at a cost of £160. He said the ticket that been pushed under the door was not from themselves. It had their names and room number on it. They have had lenghty discussions via Thomas Cook complaints department who said it was not their fault and would not reimburse them. They dont want compensation just the money thaet had to pay out for their flight home. I cant find a correct email address for Torviscas Playa and emails keep bouncing back. Someone at the hotel is to blame for this mix up, even though , my brother should have checked the flight board at the hotel. If you have a letter pushed under your door stating Final Pick Up Time , you would assume this is correct. We have all documentation regarding this but do not now know where to go from here!! Any advice woukd be greatly received.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Susan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Iberostar Torviscas Playa

Property: Iberostar Torviscas Playa
Address: Ernesto Sarti 5, 38679 Costa Adeje, Adeje, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#19 On the Beach Hotel in Costa Adeje
#24 Family Hotel in Costa Adeje
#25 Luxury Hotel in Costa Adeje
#28 Romantic Hotel in Costa Adeje
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Iberostar Torviscas Playa 4*
Number of rooms: 470
Official Description (provided by the hotel):
NOTE: The hotel will remain closed from 18 April 2017 to 20 January 2018. We will be improving the facilities so that you can enjoy your holiday at IBEROSTAR even more! We apologize for any inconvenience. The IBEROSTAR Torviscas Playa hotel is a 4-star All-Inclusive hotel in Costa Adeje, Tenerife situated next to the beach. It’s located on the Costa Adeje, in a beautiful area full with nature. Its spacious rooms designed to meet all the guests' needs; entertainment and leisure programmes, and activities specially designed for the very youngest make this hotel the ideal choice for a family holiday in Costa Adeje. Family sized rooms. The hotel’s range of rooms is quite varied. The construction and design of the rooms is based on the guests’ distinct needs. Those travelling with family can stay in spacious quadruple rooms; couples can stay in double rooms and there is also a room for guests with limited mobility. Children, very well cared for. The hotel offers an interesting array of options for children and teenagers at its Mini Club (4- to 7-year-olds), Maxi Club (8 to 12) and Teenie Club (13 to 17). Run by an efficient team of entertainment pros, they plan lots of activities to keep your little ones busy all day long. Fun for the whole family in our hotels, always. A la carte activities. Since leisure and entertainment are very important when choosing a holiday destination, the IBEROSTAR Torviscas Playa hotel strives to offer a superior programme for its guests: a centre with treatments and beauty care, a large variety of sports both inside and outside the hotel, cultural theme nights, various live music performances and shows for day and night time entertainment. Free premium Wi-Fi: Connect to the Internet with Iberostar. The hotel offers exclusive free premium Wi-Fi in all its facilities. A fine connection – 3.5Mb in up to three devices – to use during your stay. ... more   less 
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Also Known As:
Iberostar Torviscas Playa Hotel Costa Adeje
Iberostar Hotel Torviscas Playa
Iberostar Hotel Adeje
Torviscas Playa Tenerife
Iberostar Torviscas Playa Costa Adeje, Tenerife

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