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“Second visit to this lovely Hotel”
Review of Iberostar Sabila

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Iberostar Sabila
Ranked #29 of 61 Hotels in Costa Adeje
Certificate of Excellence
Reviewed 16 December 2012

I have been in The Hotel Industry for over 50 years but when on holiday, I try not ot find faults.I love this Hotel because it has everythng I need...Clean room, good selection of food,great swimming pool area and nearby beach. I get so tired of these guests who complain about "pool too cold"..bacon and sausage "not the same " as England..you are in Tenerife, for goodness sake!

  • Stayed: November 2012, travelled solo
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12  Thank caravan5557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 16 December 2012

Overall the hotel was of a pretty decent standard. Whilst I have given it a three stars if I could I would have given it three and a half.

The public areas of the hotel were scrupulously clean and tidy and well maintained. The only minus though was that some of the chairs needed either reupholstering or replacing. Whilst kept clean the bedrooms were a little tired and felt like they needed a facelift. As for the food it was fine. Not brilliant but certainly not dire.

A bug bear for most on my group were the bar prices at around 4 euros a beer it was more than twice the cost of nearby bars. Whilst we accepted hotels invariably charged more it seemed a bit steep. If prices had been a 1/4 less we would have probably spent more time and money there. So that is the hotel's loss really.

Free wifi was available for thirty minutes in the hotel reception. But for twenty euros you can have access to it in your room for a week. At times it was a bit hit and miss but overall it was pretty decent and using an IPad I was able to stream radio, TMS and some TV services. As for TV in your room you have BBC1, BBC2 and ITV.

Most of the staff were pretty friendly. Top of the list, though, was the entertainment staff who were quite attentive.

Stayed: December 2012, travelled solo
3  Thank Mhred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Sabila, responded to this reviewResponded 18 December 2012

Dear guest,

We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve customer satisfaction and therefore our guest´s reviews are of prime importance. We continuously strive to deliver high standards and to ensure that everybody leaves with beautiful vacation memories.

In relation to the prices of our drinks, which is a theme arranged on a global level, we are pleased to inform you that the head departments have been informed about your comments for their consideration.

We do our utmost to ensure that our customers can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Therefore, we take no pleasure in presenting mediocre buffets. Our culinary team will continue working to surprise you with delicious international and local dishes at your next visit.

On the other hand, we would like to thank you for your kind words towards our housekeeping staff, in Iberostar Torviscas Playa we always strive to meet and even surpass all expectations related to hygiene and cleanliness. It is very satisfactory to see that in this area we have been successful and this motivates us to perform even better.

Further, we are really pleased to hear what a wonderful time you had under the dedication and care of our professional entertaining team. In Iberostar we believe that the real holiday feeling goes hand in hand with good fun and lovely animation and activities. It is the best reward for our daily labors to hear that you took some unforgettable memories of it back home.

Our staff which is the base to offer the close and personalized service Iberostar is famous for, always attempts that our guests feel very comfortable, well installed and welcome. We lay high value on our employees being guest orientated, as we understand that this is a prime factor to achieve maximum client satisfaction and therefore all staff members are chosen according to a specific profile and additionally they are given appropriate training. Being this one of our main strengths, we are enchanted that you underlined their friendliness.

It strengthens our determination to understand from your comments that you have enjoyed your stay at our hotel and we will take in consideration all your constructive comments to learn how we can still improve some of our services so we hope to have the opportunity to welcome you back in a not too distant future and surprise you positively by achieving your complete satisfaction.

Sunny regards,

Online Reputation Manager
Iberostar Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2012

Firstly, and the reason we went, was the sunshine and 20+ deg C weather in late November. The Hotel is in a good location, only 70 metres from Playa Torviscas, with its excellent promenade walks etc. At this time of year we expected older Brits and Germans, and that was the Clientele we got. We found the other Guests friendly and polite. We stayed B+B, as we prefer to eat out in the evenings; there were many Restaurants to choose from, as well as the very good Hiper Dino mini supermarket nearby fror fruit, snacks etc. The Breakfast was mass catering for nearly all Northern European tastes, and plentiful and of pretty reasonable quality. We especially liked the mini refrigerator in the room to keep drinks cold, but there was no kettlle. The Staff were excellent. Overall we would rate the Hotal as 7 out of 10, because of the comments below.

The Hotel possibly dates back to the mid 1990's, with the public areas the typical spacious `marble and brass' that we like. The 5th floor room we had was spacious, but the corridor decor was `tired', and the room decor jarred a bit. Orange curtains and Salmon pink furniture do not make for a restfull colour combination! Also the the `room to room' noise insulation was a bit marginal at times. The biggest letdown was the bathroom, which although clean, needed a re-grout and repairs to the floor tiles. The bathroom only scored 4/10 on my rating scale. There were two swimming pools, a smaller circular one, and a much larger one. The larger one was little used as it was just too cold in December, and I did not see any obvious pool thermometers ......some Solar Heating or similar for the main pool would be welcome. I think I would want the bathroom regrouted and some tile repairs before I would go back .....

Room Tip: Higher floors overlooking the Bahia Princess Hotel are quieter, and although these are in the shade...
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  • Stayed: November 2012, travelled as a couple
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2  Thank omega2498
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2012

Just spent a week at the Iberostar Torviscas Playa. Our room was spacious and comfortable (if a bit worn), and the cleanliness was excellent. One swimming pool was cold, the other heated - and never had a problem getting sun beds. The food (breakfast and dinner) was great with lots of choice, and we found the service to be excellent, especially in the dining room - with special thanks to Maria and Borja. Hotel is well located for the nearby beach, with plenty of bars / restaurants / shops in walking distance. 2 specific tips - we had a really great day at the Jungle Park, and would avoid the "Gordon Ramsey" eatery nearby where the food was average at best. In all would thoroughly recommend this hotel, and would happily return for some winter sun.

  • Stayed: December 2012, travelled with friends
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4  Thank Andy606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2012

Have just returned from our first stay in this particular Hotel on Tenerife. After reading too many trip advisor reviews, very nervous as to whether it would come up to the mark. Hotel that accommodates a huge number of visitors, so can only expect a lot of wear & tear. Food Good, always something some where for everyone. Our only grumble, was our room 227, did ask for a quiet room, which it was, until the delivery lorries started arriving at 5.00am. By night it was quite noisey from the bars up the road, unfortunately the accousitics between tall rise buildings carried the music, so it was better to probably lie in bed and listen to it, and not to get too agitated. At least you can always sleep tomorrow around the Pool area or beach, you don't have to go to work tomorrow, so just relax!

Room Tip: Any Floor above 2, We were on the South side but still noisey
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  • Stayed: November 2012, travelled as a couple
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3  Thank Lyn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2012

Just returned from our fifth visit to the Torviscas Playa , yes we know we are boring , We take several holidays abroad throughout the year but always end up here in november , Everything is just so good , location / food / staff / cleanliness / everything is just right !

  • Stayed: November 2012, travelled as a couple
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3  Thank IAN A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2012

Just got back form a 2 week holiday at the Torviscas Playa and i cant recommend it highly enough.
It was clean and tidy , the food was very good and a very wide choice from both the hot and cold selections.
The staff were second to none and i could not fault anything about this Hotel or the staff.
I have read that some people saying that the rooms were shabby , well ours was very good , clean and tidy and comfy bed to sleep in.
Big thanks to all at the hotel staff you made our stay a superb stay and thank you for a great Holiday.
Special thanks to the Aderline , sorry for the spelling , Erica and Omar you were the best.
Thanks again for a great 2 weeks

  • Stayed: November 2012, travelled with family
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Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Sabila, responded to this reviewResponded 3 December 2012

Dear David,

We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort that you gave yourself to share the experience of your recent holiday with us and Tripadvisor readers.

On the other hand we would like to thank you for your kind words towards our housekeeping services, in Iberostar Torviscas Playa we always strive to meet and even surpass all expectations related to hygiene and cleanliness, it is very satisfactory to see that in this area we have been successful and this motivates us to perform even better.

Further on we feel proud and glad that you have enjoyed all of our prime pillars to offer splendid holidays to our guests. In Iberostar Torviscas Playa we find it important that the clients can delight their palates with local and international culinary highlights, that they feel comfortable in their room and over all that they feel well attended by our staff. Client orientation and satisfaction through a personalized and individual service is for us the clue to surpass guest expectation and it is wonderful to read how much this contributed to your wellbeing whilst staying among us. We will certainly congratulate our employees for making your stay so enjoyable!

We would be absolutely delighted to accommodate you on your next visit to Tenerife.

Sunny regards,

Online Reputation Manager
Iberostar Hotels & Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Sabila

Address: Ernesto Sarti 5, 38679 Costa Adeje, Adeje, Tenerife, Spain (Formerly Iberostar Torviscas Playa)
Region: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in Costa Adeje
#21 On the Beach Hotel in Costa Adeje
#26 Luxury Hotel in Costa Adeje
#28 Romantic Hotel in Costa Adeje
Price Range: £114 - £218 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Sabila 4*
Number of rooms: 470
Official Description (provided by the hotel):
NOTE: The hotel will be closed from 18 April 2017 to 20 January 2018 for refurbishment. The IBEROSTAR Sábila hotel in Costa Adeje, completely refurbished to offer a superior kind of accommodation, is now an adults only hotel with luxurious rooms, a VIP zone and hydrotherapy circuit, among other exclusive services. Located on the seafront in Torviscas, the Sábila hotel features 470 comfortable rooms with the best services. Among them you’ll find the Star Prestige rooms that grant access to special services, such as a pool area and rooftop sun loungers, the exclusive reception or a minibar upon arrival. The delicious cuisine at this hotel is composed of a buffet restaurant and a culinary market where you can choose among the creations offered by the eight food trucks and enjoy the views of the sea. What’s more, the Sábila has two bars and a nightclub. This comprehensive hotel for adults only offers an exclusive atmosphere, with services including an infinity pool, naturist solarium, a chill out zone with Balinese beds, free Wi-Fi, all inclusive, a golf course nearby, SPA Sensations with more than 600 m² of facilities, a fitness room and meeting rooms. ... more   less 
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Also Known As:
Iberostar Torviscas Playa Hotel Costa Adeje
Iberostar Hotel Torviscas Playa
Iberostar Hotel Adeje
Torviscas Playa Tenerife
Iberostar Sabila Costa Adeje, Tenerife

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