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“Warmth in January” 3 of 5 bubbles
Review of Iberostar Torviscas Playa

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Iberostar Torviscas Playa
Ranked #29 of 57 Hotels in Costa Adeje
Certificate of Excellence
Stafford, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Warmth in January”
3 of 5 bubbles Reviewed 22 January 2013

Went to this hotel from 11th to 18th January 2013. Good location with a path leading down towards the front and beach . Hotel decor is somewhat dated in comparison to other Iberostars , also the spa treatment area needs attention also with decor . Positives were the cleanliness of the rooms , the food and the hard work from the staff who turned round the tables in the dining area with great speed.
In the childrens amusement area the plugs need attention as they are hanging off the walls and are dangerous.
if i went again I would ask for a room overlooking the pool , we were by the road and the traffic noise at night was a nuisance , there was also a bad singer in the bar accross the road who droned on every night until after midnight

Room Tip: Dont stay near the road , too noisy
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  • Stayed January 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank paul t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 24 January 2013
Dear Paul,

We would like to thank you for having so carefully explained your positive and negative feelings about your stay. Your opinion is highly valuable and helps us improve our services.

We want to thank you for the advice on the safety in the children amusement area. We immediately passed your comments to our technical service so that they can revise the situation and make sure that suitable measures are undertaken to remedy this failure straight away. Moreover, for coming occasions, we kindly invite you to instantly inform us if you encounter any insufficiency in our installations. Despite our careful attention certain details might escape us and we want everything in our hotel to be in perfect conditions, especially for our little guests.

Further, it is a pleasure to inform you that as we speak a project is set up to study the possibilities of renewing some of the areas of our Iberostar Torviscas Playa. However, we are glad that you highlighted the fact that even though being constructed a few years ago, we go out of our way to keep everything as spotless and as well maintained as we can.

On the other hand, we are proud and happy to see that you enjoyed our prime pillars, being an exquisite gastronomy and excellent treatment though the authentic service culture Iberostar is famous for. We will certainly congratulate all of our staff that contributed to delight you with the culinary highlights and the friendliness whilst serving you. This positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.

Once again we would like to thank you for your feedback which gives us the opportunity to make improvements and thus offer all our guests an even better service, which ultimately is the goal of Iberostar. We hope you will have an opportunity to return and enjoy our Iberostar Torviscas Playa again in the future.

Faithfully yours,

Online Reputation Manager
Iberostar Hotels & Resorts
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3,128 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (725)
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London
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 20 January 2013

Just came back from a week at this hotel. We had a side-seaview room on the 6th floor which was lovely and very clean. Had a great welcome from reception and everyone was so cheerful and seemed happy to see us. (This was our first visit but, hopefully, it won't be our last.) Food at breakfast and dinner (we booked half-board) was plentiful and varied. We only eat vegetarian and there were lots of choices. The pool area had plenty of chairs and umbrellas, and a useful pool bar/cafe. We had one or two minor complaints - the bath towels were rather thin and rough (but the pool towels were lovely), and there was no hook on the bathroom door on which to hang a sponge bag. But we look forward very much to our next visit.

Room Tip: We faced north so had no sun on our balcony but we didn't find this a problem - there was plenty...
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  • Stayed January 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Saraleh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 25 January 2013
Dear guest,

We would like to thank you very much for your encouraging comments on our hotel and staff. It is always great to receive positive feedback on numerous aspects of the hotel services and installations.

Regarding all the tips you kindly offered to make improvements, we will study the possibility to put a hook on the bathroom door and we will check that all towels are of acceptable quality. Moreover, in the future we invite you to immediately inform us if something is not to your entire satisfaction or if we can help to make your stay with us even more enjoyable because we would then be able to offer a satisfactory solution for your any grieve you might have. We strive to deliver a close and personalized service and therefore you are always welcome to knock on management’s door with any request or proposal you might have.

Further, we are very happy to read that you enjoyed the efforts of all our staff. We will pass them your compliments as we know that they will celebrate your comments which are a source of motivation to continue going out of their way to pamper you with an extraordinary treatment.

To succeed we thank you for highlighting that you enjoyed the culinary highlights which our chefs delicately prepare for our guests. Iberostar strives to delight all palates and reading that we could conquest yours, is the best reward for our daily efforts.

In name of all of the staff we thank you again for your visit, we were all delighted to have you among us, and we would be honored if in the not too distant future we have the pleasure to welcome you back in our Iberostar Torviscas Playa.

Our best regards,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 19 January 2013

I cant belive the negative reports some customers have published, We were there from 6 Jan for a week and the food room and staff were great. We were originally booked at the Bourganville but aske if we would move if upgraded to all inclusive. We did this and loved the hotel and being AI was an added luxury for us as we hadnt done that before,

Room Tip: 379 is a good room. There is a small theatre with a nightly show. The local version of baileys is...
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  • Stayed January 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JackieCardiffBay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 22 January 2013
Dear Jackie,

We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort that you gave yourself to share the experience of your recent holiday with us and Tripadvisor readers.

We are very satisfied that you are so enthusiastic about our prime pillars to offer a splendid stay to all our guests. Service orientation and helpfulness of our staff and culinary highlights are the most important elements of our company and reading that you find them marvelous, fills us with joy and proud. We thank you for underlining these aspects of your holiday as they motivate and stimulate us to keep meeting our outstanding quality standards.

Further, it is really enjoyable to read that our all-inclusive service added luxury and satisfaction to your stay. We do our best to fulfill or even exceed all expectations, offering a very complete range of options to choose from. We are happy you enjoyed it.

On behalf of the staff and myself, I must say we were all enchanted to have you at the Iberostar Torviscas Playa. We trust it will not be long before you will be back with us for another visit. We assure you in advance of our utmost care and attention and, we look forward to thank you personally for your encouraging review.

Sunny regards,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
stoke on trent
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 19 January 2013

we have stayed at the torviscas playa many times and we havent got a bad word to say about it staff the friendliest we have met food is a delight something for everyone and the rooms are kept spotlessly clean by the ever cheerfull maids 2012 we tried to get in and to our dissapointment it was full so we had a cruise and stay at the bahia princess and on thompson majesty these were good also but we really missed the iberostar we feel it has that certain feel to us that makes us want to return again so much so that to save our dissapointment this year we have already booked for christmas and new year we have also booked a side sea view room as its nice to wake up to in a morning cant wait to be there again if you are in doubt about this hotel DONT BE it is in our opinion the best and we have been in most of them in this area over the years we have been visiting tenerife we look forward to seeing eveyone again a bolton and g jennings

Room Tip: we always ask for a side sea view on a higher floor its always been granted we have never tried a su...
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  • Stayed December 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank whisky51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 22 January 2013
Dear Mr. and Mrs. Jennings,

We would like to express our gratitude for the comments you made about your many stays. It is always our goal to achieve maximum customer satisfaction and we are extremely happy to read that in your case we made our goal.

When you write that our staff is the friendliest you have ever met, this is the best award for their daily efforts to provide the close and personalized service Iberostar is famous for and we are absolutely grateful that you underlined this aspect of your experience at the Iberostar Torviscas Playa.

Further, we feel proud that you highlighted our culinary offer and the spotlessness of our facilities. Both elements are prime pillars of our company and it is very enjoyable that we could fulfill your concerning expectations.

Finally, we look forward to receiving you again next Christmas and thank you personally for your praising words and wonderful review.

Our kindest regards,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
darlington
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 16 January 2013

Hi, Just had another great stay at the Torvicas Playa 23/12/12.(6 nights All inc) (Costa Adeje , Tenerife )
The Staff Again were very polite , and a welcome drink on chk in (2minutes)
We payed a little extra for a side sea view and were given a room on the second floor ,however we did ask for a high floor when booking , we asked for a higher floor at check in and got it on floor 6 as the hotel was not yet full... great... and got a very large sunny side balcony(not that we were in the room during the day but good if needed) In april we had front sea view and it was very nice again you pay extra, but get what you pay for...... anyway again all the hotel staff reception, bar, dinner ,animation team and maids very well mannerd and polite and will do anything to help, maids made the rooms every day , very clean room and new towels every day,flat screen tvs with bbc1 ,itv ,and many others avilable, drink selection and cocktails very good, poolbar great and the Food Was Excellent esps xmas gala dinner wow...

The hotel is very central to this resort easy in and out front and down to the prom from the rear via key card.. The rooms need a little upgrade but are very clean and we thought the beds were good sleeping( so much space and lots of coat hangers a massive plus) We would deff go back to this hotel again or maybee try another Iberostar hotel in the resort. Thank you again to the Torviscas playa and all the staff for giving us a Great Christmas holiday...Well Done.... From Ken & Jacqui Summers.

Room Tip: High floor front sea facing ,or side sea,, or penthouse on top if can afford,,anyway 4 great fast li...
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  • Stayed December 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank ken s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 18 January 2013
Dear Ken,

What a delight to read your extensive review full of wonderful comments on our Iberostar Torviscas Playa. We always strive to achieve maximum customer satisfaction and it is very motivating and pleasant to see that on this occasion we reached our goal.

We would like to point out that despite the fact that our hotel was built and furniture a few years ago, we do our utmost to take good care of it, maintaining all of the installations the best we can. Therefore, we are glad that you highlighted the fact that we go out of our way to keep everything spotless and clean. We will certainly congratulate our housekeeping services and inform them how much their effort contributed to your wellbeing at our Iberostar Torviscas Playa.

Further, we are grateful and satisfied that you described the hotel as lovely with welcoming staff, friendly waiters and a very nice animation team. In our opinion, the human forces in Iberostar are the most important pillars to build a hotel that offers unforgettable and splendid holidays. Therefore, we are delighted you enjoyed this part so much!

Last but not least, it fills us with joy that you could enjoy the gastronomical efforts of our chefs. In Iberostar Torviscas Playa we strive to satisfy the many culinary wishes of our guests so that each and every dining experience proves sensational, offering the most delicious international and local dishes.

We hope you had a nice journey back home, and we can´t wait to may welcome you back among us to thank you personally for your encouraging review.

Faithfully yours,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 15 January 2013

We stayed in this hotel Nov 2012 and couldn't believe how scruffy the hotel looked since our last visit the previous October!
Granted a lot of people have stayed during this time but goodness how long does it take for a lick of paint and some new carpet in the hallways and rooms?
We did enjoy ourselves however even tho' the weather was shocking, it rained and rained and rained some more! After 4 days the sun did come out and made all a little happier.
The food is very good, the staff are friendly,the entertainment a little boring (fine for kids) after a while.
The aerobics classes had gone from the previous year even tho' they were greatly supported by visitors which was sad as I had enjoyed these very much with Victoria and gang.
Please don't let it get any scruffier, improve the decor and bedding in the rooms and make a lovely first impression instead of a disappointment when you open the door!

  • Stayed November 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank sue m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 17 January 2013
Dear Sue,

It is unfortunate to hear that this time your stay at the Iberostar Torviscas Playa was not as enjoyable as it could have been. We always attempt to work with the highest possible standards, obviously, on this occasion, we have not been successful.

We took good note of your commentary regarding the lack of reparations and renewals during the last few months and it is a pleasure to inform you that as we speak a project is set up to improve some of the areas at the Iberostar Torviscas Playa. Nevertheless, we want to apologies that at the moment of your visit you noticed some insufficiencies.

Further, we are sorry that you didn´t really appreciate the efforts of our entertaining team. They do try to involve and animate our guests as in Iberostar we believe that nice leisure activities and shows are part of the real holiday feeling. We will continue doing our best to bring performances which are of good taste and variety so that we can surprise you positively if you decide to honor us with a new visit.

On the other hand, it is very enjoyable to read that our culinary offer was of your liking and you find that all our staff was friendly and helpful. These features are the most important pillars of our company because we are convinced that only through their excellence we will be able to reach maximum client satisfaction. We are grateful that you underlined your concerning satisfaction.

Last but not least, we would like to thank you for having so precisely described your experience among us, as listening to our guests is the most opportune way to learn how we can still improve some off our services, therefore we will certainly take all off your comments in consideration.

Our best regards,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 14 January 2013

We stayed here Dec 2012 and overall enjoyed our stay at the "Torviscas Playa". The staff were very polite and friendly and the food was good; always plenty of choice at the buffet. Ok, the rooms are definately getting ready for a bit of an update but they are clean and comfortable and the pool area was lovely with plenty of sunbeds. . . .

Overall, it offered good value for money

  • Stayed December 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank bjpch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 16 January 2013
Dear Elizabeth,

In the first place, we would like to thank you for your visit at the Iberostar Torviscas Playa and for your praising comments. It is a pleasure for us to read how much you have enjoyed your stay with us.

Further, we feel proud and glad that you have enjoyed all of our prime pillars to offer splendid holidays to our guests. In Iberostar Torviscas Playa we find it important that you can delight your palate with local and international culinary highlights, that you feel comfortable in your room, that there exists a fair value for money relation and over all that you feel well attended by our staff. Guest orientation and client satisfaction through a personalized and individual service is for us the clue to surpass guest expectation and it is wonderful to read how much this contributed to your wellbeing whilst staying among us.

It strengthens our determination to understand from your comments that you have enjoyed your stay at our hotel and we are grateful that you shared them with us and Tripadvisor readers. We hope to have the opportunity to welcome you back in a not too distant future.

Sincerely yours,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Torviscas Playa

Property: Iberostar Torviscas Playa
Address: Ernesto Sarti 5, 38679 Costa Adeje, Adeje, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#20 On the Beach Hotel in Costa Adeje
#24 Family Hotel in Costa Adeje
#25 Luxury Hotel in Costa Adeje
#28 Romantic Hotel in Costa Adeje
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Iberostar Torviscas Playa 4*
Number of rooms: 470
Official Description (provided by the hotel):
The IBEROSTAR Torviscas Playa hotel is a 4-star All-Inclusive hotel in Costa Adeje, Tenerife situated next to the beach. It’s located on the Costa Adeje, in a beautiful area full with nature. Its spacious rooms designed to meet all the guests' needs; entertainment and leisure programmes, and activities specially designed for the very youngest make this hotel the ideal choice for a family holiday in Costa Adeje. Family sized rooms. The hotel’s range of rooms is quite varied. The construction and design of the rooms is based on the guests’ distinct needs. Those travelling with family can stay in spacious quadruple rooms; couples can stay in double rooms and there is also a room for guests with limited mobility. Children, very well cared for. The hotel offers an interesting array of options for children and teenagers at its Mini Club (4- to 7-year-olds), Maxi Club (8 to 12) and Teenie Club (13 to 17). Run by an efficient team of entertainment pros, they plan lots of activities to keep your little ones busy all day long. Fun for the whole family in our hotels, always. A la carte activities. Since leisure and entertainment are very important when choosing a holiday destination, the IBEROSTAR Torviscas Playa hotel strives to offer a superior programme for its guests: a centre with treatments and beauty care, a large variety of sports both inside and outside the hotel, cultural theme nights, various live music performances and shows for day and night time entertainment. Free premium Wi-Fi: Connect to the Internet with Iberostar. The hotel offers exclusive free premium Wi-Fi in all its facilities. A fine connection – 3.5Mb in up to three devices – to use during your stay. ... more   less 
Reservation Options:
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Also Known As:
Iberostar Torviscas Playa Hotel Costa Adeje
Iberostar Hotel Torviscas Playa
Iberostar Hotel Adeje
Torviscas Playa Tenerife
Iberostar Torviscas Playa Costa Adeje, Tenerife

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