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Iberostar Torviscas Playa
Ranked #28 of 57 Hotels in Costa Adeje
Certificate of Excellence
Wakefield, United Kingdom
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Love this hotel.....”
4 of 5 bubbles Reviewed 19 February 2014 via mobile

Spent two weeks.....had a lovely time. Could do with updating but food and staff is one reason why we return. Will be returning in September. Would like to see the wi-fi charge dropped, this is my only complaint.

Stayed February 2014, travelled as a couple
Helpful?
2 Thank th0mas1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 24 February 2014
Dear Thomas,

Thank you for your lovely review regarding your recent visit to our IBEROSTAR Torviscas Playa hotel, we are very pleased to read that you had a “lovely time” among us.

We forwarded your comment on the extra charges for the internet to our central office as this is a matter established on a global level, however we would like to point out that we do offer 30 minutes free connection to all guests on a daily basis.

On the other hand we are thrilled to read that the quality of our buffets and the genuine friendliness of our staff are the reasons why you choose us as your accommodation for your holidays in Tenerife and we will certainly congratulate our teams for their contribution to your wellbeing whilst staying at our hotel.

Thank you again for making us your choice hotel and for your very kind review; we look forward to welcoming you back next September ensuring you in advance of our best intentions to offer you another enjoyable holiday experience among us.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Torviscas Playa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,177 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (736)
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English first
Stockholm, Sweden
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 19 February 2014

Booked this hotel based on TR-reviews.
On the plus side:
-Common areas were in good condition, pool, restaurant, lobby etc. Nice, tidy and big.
-The location is also very nice, 2-3 minutes to the beach and lots of great restaurants nearby (We highly recommend Great Little Italy and Sebastians).
- The cooperation with Avis rental cars. Gives you a discount and free transport to the actual office in Playa de Americas, you can then leave the car in the hotel car park when you're done. Very smooth!
- Tour desk/organizer. A very nice and efficient British woman helped us book a scuba dive.

Neutral
- Food. We only ate breakfast at the hotel restaurant, and that consisted of a plethora of things. It quickly became obvious that they go for quantity before quality in a lot of aspects in this hotel, same goes for the food.
- Service. Nice staff but not very helpful. Asked front desk to help us find out information about taxis, buses, rental cars etc and they only gave us the telephone numbers.

Negative - Rooms. Well, they are habitable but nothing extraordinary. Noisy towards the hallway, same with the balcony door. Housekeeping are doing a great job making these rooms feel a lot nicer than they are. Pretty old and worn out. Beds are stiff! Air con was pretty efficient though.
- Showers. Could not keep a steady temperature for more than 5-7 seconds at a time. Pending between burning hot and freezing cold. Very frustrating.
- Internet. €4 per hour, 7 per day, 20 per week when Maccas down the street have free wifi that arent much slower.

Room Tip: The higher the better. Ours (405) was facing the front one way street and had a balcony with a decen...
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dyos22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 21 February 2014
Dear Guest,

Thank you for sharing a review on your overall holiday experience at our IBEROSTAR Torviscas Playa hotel because it is only through feedbacks such as yours that we are able to maintain and indeed if necessary improve upon the service we provide to our guests.

Unfortunately it is true that we experience a dysfunction in our water system during a few days, although we are glad to inform you that the problem is totally solved at this day and we apologize for the inconveniences caused.

Moreover, we regret reading your dissatisfaction with the service received by our reception desk, however we would like to point out that regarding information related to buses, we do have at disposal of our guests timetables and itineraries and of course are always willing to assist them if needed; for taxis, we do have a taxi stand 50 meters away from our hotel available 24/7, we can either call one or book one if it is for a precise moment or give their phone number so that guests can call when away from the hotel; for the car rentals, we have an exclusive partnership with Avis, this is why we cannot arrange a car hire with other companies and this is where, we assume, you felt not taken care of, unfortunately in this case we can only give you other companies phone numbers.


Furthermore, we took good note of your comment on our breakfast buffet and although we regret it didn’t meet your expectations, we would like to point out that we only work with products of prime quality and strive to offer a wide variety of options in order to cater for all tastes and nationalities; we invite you for future occasions to speak out your wishes to our Chefs or Management always available during the service; we will be enchanted to do our utmost to satisfy them.

On the other hand, we are grateful for your highlight on the efforts of our housekeepers doing their utmost to keep our installations and accommodations clean at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for IBEROSTAR.

Last but not least, we thank you for pointing out our great location, just a few steps away from the beach and the wide array of dining and shopping options of the lively Costa Adeje.

Thank you again for your visit and the courtesy of your time; we would be absolutely delighted to accommodate you again on your next trip to Tenerife ensuring you in advance of our best intentions to offer you a very enjoyable holiday experience with IBEROSTAR.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Torviscas Playa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sweden
Level Contributor
95 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 bubbles Reviewed 18 February 2014

Selected this hotel based on the reviews in Tripadvisor, but realised that people have different expectations and perceptions. This hotel focuses on long-stay sunbathing people and if you are in that category then perhaps this might be a good choice.
But if you expect a first class hotel with that standard and quality then you should watch out.

The hotel is clean, the entrance and pool area are in good condition, but when coming up in the building you find that the corridors and the room needs renovation.
The room is equipped to normal standard, with nothing extra. The beds are real stiff and the blankets old fashioned brown ones. Wifi is not included and you have to pay €20 per week.
Based on reviews we chose a room with balcony and sea view and this was apparently a good choice, it was nice sitting in the afternoon looking out over the beach.

The staff was very friendly but there is a difference between being friendly and giving good service.
When asking for bus service, rental cars etc. we got an answer but no effort to solve our problems.

The things we didn’t like was the breakfast. When we had experienced that we chose to not try the dinner.
It was a huge restaurant for 700 people with a buffet. It had a large variety but the standard was very low.
The juice was more water, the coffee some instant made and also watery.
The jam was jelly with no taste, the cold cuts not tasty at all and so on….
I wonder if the management ever visit the breakfast room and tries the same as their guests.
To summarize: This is a tourist factory offering good sunbathing and lots of food, but the quality is in many places forgotten.

Room Tip: Chose a room with sea view, preferably higher up
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Two_swedes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 20 February 2014
Dear Guest,

First and foremost we would like to thank you for choosing our IBEROSTAR Torviscas Playa hotel for your holidays in Tenerife and for the time you took to share your feelings about your overall holiday experience among us so we can take your vision into consideration to enhance our future guests’ holidays at our hotel.

We took good note of your comment on our breakfast buffet and sincerely regret reading your dissatisfaction; however, the gastronomy being one of the prime pillars of our company we would like to point out that our talented Chefs strive on a daily basis to prepare a wide variety of hot and cold, sweet and salty options from ingredients of prime quality in order to satisfy the most demanding palates, we regret we were not able to conquer yours; further our management is present at every service in the restaurant’s entrance to ensure that all guests are enjoying their holidays and meals at our hotel.

Moreover, we also would like to point out that a full description of our hotel is available both on our website and brochure, included the number of rooms and different services amenities; for instance we do offer 30 minutes of internet connection to all guests daily, the extra time is reported to be on extra charge.

Furthermore, we also took good note of your comment on our reception staff and lament hearing that you didn’t feel well cared after when enquiring about the bus connections and car hire options however as you state you received answers to your questions; our reception staff particularly, is highly qualified in customer service and fully committed to guarantee our guests wellbeing during their stay among us, nevertheless we passed on your comment to our Head of Reception for information.

On the other hand, we thank you for pointing out the cleanliness of our hotel and overall installations because we strive to give total confidence in this area; we will not fail to congratulate our housekeeping service for their daily efforts to keep everything spotless at all times.

Once more, thank you for your visit and constructive critics; hopefully we can fulfill your expectations in the near future and remain at your disposal through our call center to help you choose the destination, hotel type and services that best meet you holiday needs and wishes.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Torviscas Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 18 February 2014

I travelled as a single female and was very happy with the hotel.

It is based right in the heart of the town with nearby restaurants, bars and shops, and the beach is only minutes walk away.

The rooms are a little dated, but it's not as though you're buying the room to keep! The main thing is that it is clean and spacious. The bed wasn't the most comfortable but I still managed to sleep through the night.

The hotel is mostly catered for older people and the majority were over 60 I would say.

There are lots of sunbeds around the pool area.

The food is to die for! Every possible fussy eater is catered for. There is a huge variety of food for breakfast and dinner from cheeses, desserts, cakes, vegetables, meats, pasta etc. You really are spoilt for choice! Plus it's a very clean restaurant and no sign of flies!

The location is great for walking along the beach and there are many tacky souvenior shops, bars and restaurants. Though it isn't a pretty resort and not much else to do. I did walk up to the very posh part (La Daube, I think) with lovely beach bars and restaurants and a more hippy rich vibe.

I would go back purely for the winter sun and this hotel.

My only disappointment was that that they didn't have an indoor sauna/steam room/jacuzzi/thermal pool. The hotel is huge and does have the capacity. They could use the space of the games room, which I didn't really see being used that much. The gym is also very spacious and could fit more machines.

The staff are lovely and helpful. There is an entertainment show on each night. There are yoga and aqua aerobics lessons and daily fashion shows around the pool too.

There really is no down side to this hotel and its location.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank christobaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 20 February 2014
Dear Guest,

Thank you very much for choosing our IBEROSTAR Torviscas Playa hotel for your holidays in Tenerife and for the time you spent to share these wonderful comments on your stay.

It is also very enjoyable to read you felt comfortable in the room we accommodated you in; our goal is to provide comfortable and spotless accommodations in unbeatable locations and we thank you for letting us know you were satisfied with yours.

We also appreciate your praising comments on our gastronomy offer because in IBEROSTAR we know that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we could conquer yours.

Furthermore, we are grateful for your kind words towards our staff, their kindness and helpfulness being one of our hotel's main strengths we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Last but not least, we are glad that you enjoyed the walking distance to the beach and the wide array of shopping and dining options on the doorstep, as at IBEROSTAR we do our utmost to find the best location for our hotels.

Once again, thank you for your time, we hope that you had a pleasant journey back home and to have the pleasure of welcoming you again in our IBEROSTAR hotels in the most beautiful destinations worldwide.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Torviscas Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 17 February 2014 via mobile

We stayed here for a week arriving home 15th Feb and was pleasantly surprised by the hotel. We had stayed at a fair few 4* hotels in Adeje and this was by far the cleanest and had the most friendliest of staff. We had a street facing room on the 3rd floor(385) which had the sun every morning. Yes we did experience noise at times from buses pulling up outside early and leaving their engines running and the karaoke bar in the evening was quite loud but not to the extent of spoiling our stay. We had clean towels and bed linen daily and our maid left us chocolates and biscuits which was a lovely thought. The food was varied so there was always something we liked. The restaurant was very well organised and exceptionally clean. The pool area was nice too with plenty of beds even after the early risers had taken theirs. A couple of negative points, the rooms/corridors do need updating as a little dated and more electrical sockets in the rooms are required but this would not put me off staying here again. Last but not least our waiter Hugo, who is an asset to the hotel. He went the extra mile at every meal time and nothing was too much trouble. We would recommend this hotel to others and look forward to coming back next year.

Stayed February 2014
Helpful?
Thank TwoTimetravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 19 February 2014
Dear Guest,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our IBEROSTAR Torviscas Playa hotel and are delighted to read that we were able to meet your expectations.

Moreover, we want to express our utmost gratitude for your amazing words towards our staff, as you well say their great attitude and full commitment to ensure that our guests fully enjoy their stay at our hotel is one of our main strengths; we will certainly not miss a chance to congratulate them on your behalf for their contribution to your wellbeing throughout your stay among us.

Furthermore , we thank you for letting us know that our culinary offer could largely satisfy you, the gastronomy being one of the prime pillars of our company, our talented Chefs do their utmost to please all palates; It is enjoyable to read that we could conquer yours.

Last but not least, we are also grateful for your highlight on the efforts of our housekeepers doing their utmost to keep our installations and accommodations clean at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for IBEROSTAR.

Thank you again for your visit and very kind recommendation; it would be a real pleasure for us to welcome you back next year.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Torviscas Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancaster, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 17 February 2014

Another fab holiday at the Torviscas Playa.We have been coming to this hotel on and off for almost 15 years .We try other Islands but always come back to Tenerife .and choosing this hotel is a no brainer ,it is true the bedrooms could do with a make over but the food/staff/and service out weigh this. They have started with new fridges and TVs with a good selection of English channels (BBC1/2 ITV1and news channels We love it

Room Tip: The Hotel has a sunny side and a dull side the sunny side is opposite a road and some shops and bars...
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank june a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 19 February 2014
Dear June,

First of all we would like to express our sincere gratitude for your loyalty and trust in our IBEROSTAR Torviscas Playa for your winter holidays in the sun as well as for the time you spent to review your latest holiday experience among us.

Moreover, we thank you for pointing out the professionalism and friendliness of our staff as well as the quality of our buffets and are glad to hear that these apsects contribute to the success of our holidays among us.

Thank you for choosing us again and again; we look forward to welcoming you back again in the near future.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Torviscas Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wakefield, United Kingdom
1 review
4 of 5 bubbles Reviewed 17 February 2014

Enjoyed holiday plenty of good entertainment . Food was much of the sameness each day.
Not enough variety. Rooms are in need of updating. Advertised free wifi, but only half hour daily, otherwise 7 euros per day. First time to the area, will visit again and use your hotel, as value for money.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
Thank Pamela30511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 19 February 2014
Dear Pamela,

Thank you for choosing our IBEROSTAR Torviscas Playa hotel for your first visit to Tenerife; we are glad to hear that you had a pleasant holiday among us.

As you well say, on our website we do inform our guests that we offer 30 minutes free Wi Fi access on a daily basis however the extra time is on extra charge.

We also took good note of your comment on the variety of our buffets and lament reading your disappointment, however we would like to point out that, as in all IBEROSTAR hotels, our Chefs follow a two weeks menu rotation in order to guarantee the possibility to savor different flavors throughout the week, including a wide array of mouthwatering local delights as well as the best international dishes in order to satisfy all palates; nevertheless we passed on your comment to our Head Chef for information in order to revise and if necessary improve on this aspect.

At IBEROSTAR we believe that nice leisure activities and entertaining evening shows are part of the real holiday feeling this is why our animation team strives to offer a wide range of activities for our guests to join in, we are glad to read that you took part in the many activities on offer and that this was a pleasant part of your stay among us.

Thank you again for making us your choice hotel for your fist visit to the lively island of Tenerife and look forward to welcoming you back in the near future.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Torviscas Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Torviscas Playa

Property: Iberostar Torviscas Playa
Address: Ernesto Sarti 5, 38679 Costa Adeje, Adeje, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#19 On the Beach Hotel in Costa Adeje
#24 Family Hotel in Costa Adeje
#25 Luxury Hotel in Costa Adeje
#28 Romantic Hotel in Costa Adeje
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Iberostar Torviscas Playa 4*
Number of rooms: 470
Official Description (provided by the hotel):
NOTE: The hotel will remain closed from 18 April 2017 to 20 January 2018. We will be improving the facilities so that you can enjoy your holiday at IBEROSTAR even more! We apologize for any inconvenience. The IBEROSTAR Torviscas Playa hotel is a 4-star All-Inclusive hotel in Costa Adeje, Tenerife situated next to the beach. It’s located on the Costa Adeje, in a beautiful area full with nature. Its spacious rooms designed to meet all the guests' needs; entertainment and leisure programmes, and activities specially designed for the very youngest make this hotel the ideal choice for a family holiday in Costa Adeje. Family sized rooms. The hotel’s range of rooms is quite varied. The construction and design of the rooms is based on the guests’ distinct needs. Those travelling with family can stay in spacious quadruple rooms; couples can stay in double rooms and there is also a room for guests with limited mobility. Children, very well cared for. The hotel offers an interesting array of options for children and teenagers at its Mini Club (4- to 7-year-olds), Maxi Club (8 to 12) and Teenie Club (13 to 17). Run by an efficient team of entertainment pros, they plan lots of activities to keep your little ones busy all day long. Fun for the whole family in our hotels, always. A la carte activities. Since leisure and entertainment are very important when choosing a holiday destination, the IBEROSTAR Torviscas Playa hotel strives to offer a superior programme for its guests: a centre with treatments and beauty care, a large variety of sports both inside and outside the hotel, cultural theme nights, various live music performances and shows for day and night time entertainment. Free premium Wi-Fi: Connect to the Internet with Iberostar. The hotel offers exclusive free premium Wi-Fi in all its facilities. A fine connection – 3.5Mb in up to three devices – to use during your stay. ... more   less 
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Also Known As:
Iberostar Torviscas Playa Hotel Costa Adeje
Iberostar Hotel Torviscas Playa
Iberostar Hotel Adeje
Torviscas Playa Tenerife
Iberostar Torviscas Playa Costa Adeje, Tenerife

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